Vodavi Starplus Triad S Description Manual

I.
Automatic Call Distribution (ACD)
ACD Group Programming
ACD Supervisor
-zz> Programming Steps
f-.:. ::‘?2’To program an ACD Supervisor:
iPress the ACD SUPV flexible button (FLASH 60, button #12).
2Enter the 3-digit station number of the desired ACD Supervisor station.
ACD5XXA ALT OVR ANSUPAAA BBB CCCC DDD
3Press HOLD to save the entry. A confirmation tone is heard and the display updates.
Description
/’
The ACD Supervisor Station assignment feature provides a means to assign each ACD group a...

Automatic Call Distribution (ACD)
ACD Group Programming
Description
After completion of a ACD call (on-hook) the agent is not subjected to another ACD call for the duration of
the Auto Wrap-Up Timer allowing the agent to finish call related work or access other facilities. This lets
agents remove themselves from the group (e.g., DND, Call Forward) or originate another call. By default,
the ACD Auto Wrap-Up Timer is set for 4 seconds and is variable from 000-999 seconds.
ACD CIQ Threshold
Programming...

Automatic Call Distribution (ACD)
ACD Group Programming
6-7
I
ACDSXXB?W##########?#######t!w#IWhere:
[5Xx] = ACD Grp Number (550457)
[B] = Page B parameters
[###I = ACD Station assignments
:!The top left button in the flexible button field is lit for programming ACD Group 1 (550).
To change ACD groups or enter further ACD groups 
(550-557) press the appropriate
flexible button and perform the following procedures.
3Enter the 3-digit station numbers of the stations in the ACD group in the order in which...

Automatic Call Distribution (ACD)
ACD Timers
To erase all stations, press [ #] three times and press HOLD.If an ACD member is assigned to a specific ACD group and uses the 
login-
logout codes to enter and exit an ACD group other than their own assigned
group, the database programming for ACD stations is automatically
changed to re 
fleet the different group.
It is recommended that ACD agent station not be deleted from an ACD
group through database administration when that station is in the Unavail-
able...

Automatic Call Distribution (ACD)ACD Timers6-9
ACD TIMERS
ENTER BUTTON NUMBER
Description
Six timers for ACD operation are programmable on a system-wide basis. The ACD timers include: A Ring
Timer, Message Interval Timer, an Overflow Timer, a No/Answer Recall Timer, a No/Answer Retry Timer, and
a Guaranteed Message Timer. Each timer is described in the following section:
The buttons on the digital terminal are defined as shown below when entering the ACD Timers programming
area:RING TIMERMIT...

6-10Automatic Call Distribution (ACD)
ACD Timers
Description
The ACD Ring Timer determines how long a call rings into a busy ACD group before being presented to the
first recorded announcement. By default, the ACD Ring Timer is set for 
60 seconds, and is variable from
000-300 seconds.A RAN Table must be specified in ACD programming. 
If a RAN Tab/e is
NOT specified, incoming CO callers are not answered but continue to
receive ringback.
ACD Message Interval Timer
Programming Steps
To change the ACD...

Automatic Call Distribution (ACD)
ACD Timers
1Press the OVERFLOW TIMER flexible button (FLASH 61, button #3). The following
message displays:
OVERFLOW000-600
060
2Enter the 3-digit value on the dial pad which corresponds to 000-600 seconds.
3Press HOLD to save the entry. A confirmation tone is heard and the display updates.
Description
The ACD Overflow Timer determines the total length of time a caller remains in queue for a particular ACD
group. When the timer expires, the caller is routed to the...

Automatic Call Distribution (ACD)
ACD Timers
ACD No-Answer Retry Timer
Programming Steps
To change the ACD No-Answer Retry Timer:
1Press the NO-ANSWER RETRY TIMER flexible button (FLASH 61. button #6). The
following message displays:
NO AK$;ER RETRY000-999
.
2Enter the 3-digit value on the dial pad which corresponds to 000-999 seconds.
3Press HOLD to save the entry. A confirmation tone is heard and the display updates.
Description
When the No-Answer Recall Timer expires, a station that failed to answer...

.“-:
Automatic Call Distribution (ACD)
ACD Timers
6-13
Description
This timer determines how long a call rings before being answered by Guaranteed Message RAN when the
.._.^. ..-
c-: ;; ::Guaranteed Message RAN feature is added to an ACD Group. By default, the Guaranteed Message Timer is set
?Zfor 5 seconds and is variable from 000-300 seconds.
STARPLUS Triad-S System Programming ManualIssue I- December 1998 

6-14Automatic Call Distribution (ACD)
ACD Announcement Tables (RAN)
ACD Announcement Tables (RAN)
Programming Steps
If Recorded Announcement devices are installed to operate with ACD, these tables must be programmed
1Press FLASH and dial [62]. TheTo program a table for CO line port:following message displays:
1Press the TABLE X flexible button s
ANNOUNCEMENT TABLE 1
TYPE # INDX ## TIME ####
zThe top left button in the flexible
button field is lit for programming ACD
RAN Announcement Table 
#I. To
change...