Vodavi Starplus Triad S Description Manual

Automatic Call Distribution (ACD)PC I ACD Interface Trace6-15
Description
Determines the type, index (port) number and message length for the eight available Recorded
Announcements (RAN). There are eight RAN Tables that can be programmed. Table 
1 can be the answer port
for unanswered incoming calls to a ACD group. Table 8 can provide the secondary message or vice versa.
The buttons on the digital terminal are defined as shown below when entering the ACD RAN Announcement
Tables Programming...

6-16Automatic Call Distribution (ACD)
PC / ACD Interface Trace
The buttons on the digital terminal are defined as shown below when entering the PC/ACD Event Trace
feature programming area:ENABLE 
/TRACE PORT
DISABLEASSIGNMENT
#km*D %EcIa #k.
Enable / Disable
Programming Steps
1Press the DISABLE/ENABLE flexible button (FLASH 63, button #l). The following
message is shown on the display:
ACD-EVT-TRACE I/O BAUDNOXYYYY
2Press the ENABLE/DISABLE flexible button.
LED On = YES (Enabled)
LED Off = NO (Disabled)...

Automatic Call Distribution (ACD)
ACD GroupThe LCD displays the current baud rate based on which Port number is assigned to the
ACD SMDR Port number.
52,I;...:;:
c_. . .-*.;-:.u.IACD-EVT-TRACE I/O #NOX
.
3Press HOLD to save the entry. A confirmation tone is heard and the display updates.
Baud Rate Display
Programming Steps
The PC/ACD Port baud rate is programmed using Flash 15 baud rate assignments, The LCD displays the
current baud rate based on which Port number is assigned to the ACD SMDR Port number....

Automatic Call Distribution (ACD)
ACD Group[A] = Page A Parameters
[AAA] = Alternate ACD Group Assignment
[BBB] = ACD Overflow Assignment
[CCCC] = ACD Announcement Tables
[DDD] = ACD Supervisor Programming
2The top left button in the flexible button field is lit for programming ACD Group 9 (558).
To change ACD Groups or enter further ACD Groups (558 to 
565), press the
appropriate flexible button and perform the following procedures.
Description
i%isfeature is available with optionalsoflware. There can...

Automatic Call Distribution (ACD)
ACD Group
6-19
Alternate ACD Group Assignment
Programming Steps
To program an alternate group:
IPress the ALTERNATE ACD GROUP flexible button (FLASH 64, button #Q).
2Enter the 3-digit pilot number (558-565) of the desired alternate ACD group.
L
ACD5XXA ALT OVR ANSUPAAA BBB CCCC DDD
.
3Press HOLD to save the entry. A confirmation tone is heard and the display updates.
Description
An alternate ACD group can be programmed so that if no station in a group is available, the...

6-20Automatic Call Distribution (ACD)
ACD Group
ACD Recorded Announcement Assignment(s) (RAN)
Programming Steps
To program a Recorded Announcement:
1Press the ANNOUNCEMENT TABLES flexible button (FLASH 64, button #ll).
zEnter a four-digit sequence on the keypad:
First Digit = RAN port specified for Guaranteed Message (Direct Calls)
Second Digit = RAN port specified for primary message,
Third Digit =RAN port specified for secondary message.
Fourth Digit = RAN port specified for Guaranteed Message...

:
Automatic Call Distribution (ACD)
ACD Group
6-21
message before being routed to the ACD Group. Agents in an ACD Group with a Guaranteed Message enabled
receive incoming callers only after the caller hears the designated recorded announcement in its entirety, or
7%
d
after the incoming caller dials up to 14 digits followed by (#). These digits are inserted as ICLID incoming
$2number identification. If the Guaranteed Message announcement is programmed in Admin, incoming ACD
calls are routed to the...

I6-22Automatic Call Distribution (ACD)
ACD GroupACD Auto Wrap-Up Timer
Programming Steps
To change the ACD Auto Wrap-up Timer:
1Press the AUTO-WRAP TIMER flexible button (FLASH 64, button #13). The following
message displays:
I.,’ :. :...*,,_...r .;- ‘,.2,
I
ACD5;i4 WRAP-UP000-999
I
2Enter the 3-digit value on the dial pad which corresponds to 000-999 seconds.
3Press HOLD to save the entry. A confirmation tone is heard and the display updates.
Description
After completion of a ACD call (on-hook) the...

Automatic Call Distribution (ACD)
ACD Group6-23
Conditions
+z+Any ACD station can have a button assigned to view the calls in queue of any ACD group.
ACD Station Assignment(s)
Programming Steps
To program stations into a ACD group:
1Press the DISPLAY STAS 9-16 flexible button (FLASH 64, button #19). The following
message displays:
ACD5XXB ### ### ### ####Mf##########Where:
/
‘L.
[5Xx] = ACD Grp Number (558-565)
[B] = Page B parameters
[###I = ACD Station assignments
2The top left button in the flexible...

6-24Automatic Call Distribution (ACD)
ACD GroupACDGROUP558ACDGROUP559ACDGROUP580ACDGROUP
561
+k-612 *tEiEl #lxixlACDGROUP562ACD
GROUP583ACDGROUP564ACDGROUP565
3#m %+a +kLIial %+!xziIl
To erase all stations, press [#] three times, then press HOLD.If an ACD member is assigned to a specific ACD group and uses the 
login-
logout codes to enter and exit an ACDgroup other than their own assigned
group, the database programming for ACD stations is automatically
changed to re flee t the different group.
It is...