Vodavi Starplus Hybrid Key Telephone System Installation Manual

STARPLUS TECHNICAL FACT NOTICE STARPLUS DIGITAL SYSTEMS 
4 x 8 SLT EXPANDER MODULE (cont’d) 
Statlons Connectlons: 
The station ports of the 4x8 SLT Interface Board (CSB) are wired to the mainbistribution 
frame via a 25pair, (50-pin) female amphenol type connector located on the front edge of the board, connector 
Jl. 
A 25pair cable with a 50-pin male amphenol-type connector is required to extend the station ports to the main 
distribution frame. The pinouts are shown in Figure 3 Basic KSU Equipment...

STARPLUS TECHNICAL FACT NOTICE STARPLUS DIGITAL SYSTEMS 
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Table 3 - 4 x 8 SLT Interface Board (CSB) 
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TECHNICAL FACT NOTICE 
Starplus Digital Systems 
TF NO: 31 
5126193 
AUTOMATIC CALL DISTRIBUTION (ACD) 
Description: 
The Basic ACD Software package is an optional software package available for the Starplus Digital Systems. When 
purchased, Uniform Call Distribution (UCD) is not used and is replaced by the ACD functions identified in the 
following. Eight Automatic Call Distribution (ACD) groups can be programmed, each containing up to eight 
three-digit station numbers. Each group is assigned a pilot...

STARPLUS TECHNICAL FACT NOTICE 
STARPLUS DIGITAL SYSTEMS 
1. Agent Posltlons 
A. 
Agent LoglnlLogout w/Agent ID Feature: 
Desctlptlon: 
The Agent LoginlLogout Feature provides a means for an agent to bg into one of the ACD groups and receive 
calls. The Agent ID entered in the bgin process identifies the agent and places that agent in the available agent 
list for the ACD group specified in the bgin process. This feature allows an agent to bg into any ACD group from 
any station in the system and receive...

STARPLUS TECHNICAL FACT NOTICE 
STARPLUS DIGITAL SYSTEMS 
Agent Posltlons (cont’d) 
B. 
Agent Avallable / Unavallable Mode: 
Description: 
Stations programmed into a ACD group may log off and on to their assigned ACD group by dialing an 
Available/Unavailable code. When an agent is in the Available mode, that agent will receive ACD calls in 
the normal 
manner. When an agent is in the Unavailable mode, that agent will no longer receive ACD type calls. However, the 
agent may 
receive non-ACD calls....

STARPLUS TECHNICAL FACT NOTICE 
STARPLUS DIGITAL SYSTEMS 
Agent Posttlons (cont’d) 
C. Agent Help Request: 
Description: 
This feature provides a means for an ACD agent to signal his assigned supervisor for assistance. While on a call, 
the agent can press the HELP button to signal the assigned supervisor. The supervisor may then respond by using 
his HELP button and his ACD Barge-In feature. 
Operation: 
While on a call in progress, the agent: 
1. Presses his pre-programmed’ HELP flex button....

STARPLUS TECHNICAL FACT NOTICE STARPLUS DlGlTAL SYSTEMS 
Agent Positions (cont’d) 
D. Agent Call Quallflcatlon: 
Description: 
This feature provides a means for an Agent to enter codes on ACD type calls that identify the call. This feature 
permits up to lo-digits to be entered, however only the first four digits are provided for in the SMDR record. 
Operatlon: 
While on a call, the agent: 
1. Press the pre-programmed* CALL QUALIFY flex button, followed by the four-digit qualify code. Enter a r] 
to...

STARPLUS TECHNICAL FACT NOTICE 
STARPLUS DIGITAL SYSTEMS 
Agent Po&ions (Cont’d) 
E. Group Member Status: 
Description: 
This feature 
provides a means for an ACD supervisor to view the status of each of the eight ACD groups in the 
system individually. This display will tell the supervisor which stations are logged into the group, and if the station 
logged in is available, unavailable, out of service, in DND, or busy on 
a call. The supervisor can use this display 
to determine why there are a lot of...

STARPLUS TECHNICAL FACT NOTICE 
STARPLUS DIGITAL SYSTEMS 
2. Supervisor Positions 
A. 
Supervisor LogWLogout Feature: 
Description: 
This feature provides a means for a supervisor to tog into one of the ACD groups. The Supervisor ID entered in 
the bgin process identifies the supervisor for the specific ACD group he is assigned to. This feature allows a 
supervisor to bg into any ACD group from any station in the system. However, to have the Supervisor Monitor 
w/Barge-In feature, the supervisor must bg...

STARPLUS TECHNICAL FACT NOTICE 
STARPLUS DIGITAL SYSTEMS 
SupervIsor Posltlons (cont’d) 
B. Supervlsor Help Request and Station Asslgnment: 
Descrlptlon: 
The HELP 
feature provides a means for an ACD agent to signal his assigned supervisor for assistance. The agent 
while on a call can press the HELP button to signal the assigned supervisor. The supervisor may 
respond by use 
of his HELP button and his ACD Barge-In feature. The ACD Supervisor Station Assignment feature provides a 
means to assign a...