Vodavi Starplus Hybrid Key Telephone System Installation Manual

STARPLUS” Dig&al Systems TF NO: 43 
CO UNE RINGING OPTIONS 
Desuiption: 
When a CO call rings at a busy station, the call rings at the station using a muted ring (default) signal. This option 
allows a user to receive a reminder ring at his busy station, instead of muted ring. In addition, a reminder ring timer 
has also been added to the system to provide the reminder ring every time the timer expires, as long as the 
incoming CO line remains connected. 
When the reminder ring option is used, the type...

STAFIPLUS’ D@iil Systems 
TF NO: 43 
Stathi Features - 
(Ccmtd) 
CO LINE RINGING OPTIONS (Co&d) 
4. Press the RINGING OPTIONS flexible button (Page A, Button #14). This feature will toggle on and off with each 
depression, and the display will update with each depression. 
l LED on = Reminder Ring is allowed 
l LED off= Muted Ringing is allowed 
5. Press the HOLD button to save the entry. Confirmation tone is heard. 
Defauk By default, 
Muted Ringing is allowed at all stations. 
Related Programming:...

sTARPLUS@ Digiil systems TF NO: 43 
ICUD FEATURES (Optional Software) 
Caller Entered ICLID Digits (Guaranteed Message announcement) (Flash 60, Button #ll) 
Expanded ICLID Ringing Assignments (Flash 43, Button #l) 
Page 28 of 56 TF NO. 43 
Vcdavi Communications Systems 8300 E. Raintrw Drive Scottsdale, AZ 85260 (602) 443-6ooo  

STARPLU~ Digiil Systems TF NO: 43 
ICUD FEATURES 
A Caller Entered ICUD Digii (Guaranteed Message Announcement) 
Description: 
The Guaranteed Message announcement provides a means to force incoming callers to an announcement before 
being placed into an ACD Queue or routed to an agent. The outside callers are presented with a message before 
being routed to the ACD Group. Agents in an ACD Group with a Guaranteed 
Message enabled will receive 
incoming callers only after the caller has heard the...

STARPLUS’ Digiil systems 
TF NO: 43 
Example: 
l an entry of #,2,3 = No Guaranteed Message will be heard, Port 2 will provide a primary message and Port 
3 will provide a secondary message. 
l an entry of 1,2,3 = Port 1 will provide the Guaranteed Message upon initially answering the call, Port 2 will 
provide a primary message and Port 3 will provide a secondary message. 
l an entry of 8,1,2 = Port 8 will provide the Guaranteed Message upon initially answering the call, Port 1 will 
provide a primary...

STARPLUS’ Digital systems TF NO: 43 
l Transferred calls to the group will not be routed to a Guaranteed Message. 
l The telephone number in the Local Number/Name translation table must be programmed with dashes included 
if it is a 10 or 11 digit ICLID number. (i.e.: l-802-998-2200) This is not necessary for ICLID digits entered during 
the Guaranteed Message announcement. 
Vodavi Communications Systems 
Page 31 of 56 TF NO. 43 
8300 E. Raintree Drive SadMale, AZ 85260 (602) 443ma  

STARPLUS” Dtgffl Systems TF NO: 43 
ICUD FEATURES (Cont’d) 
B. Expanded ICUD Ringing Ass@unents 
Description: 
ICLID Ringing Assignments will provide a means to change the ring assignment based on the incoming number 
received. This feature permits the user to select one of 200 ringing routes for each entry in the name to number 
translation table. For example, this feature could be used to re-route selected customers to a specific ACD or UCD 
group and bypass the general attendant. 
Valid three-diait...

STARPLUS’ Digiil Systems TF NO: 43 
3. Enter the three-digit destination (XXX) and the one-digit ring type (Y) followed by the HOLD button, 
Confirmation tone is heard and the display will now update. 
4. Press Button #17 to display ring assignments. Assignments will be displayed in sets of 8 up to-the number 
programmed. Press Button #17 additional times to cycle to the next group of 8 ring assignments. 
The following format is used to display the assignments: 
Where: 
- DDD= Destination 
- R= D for...

STARPLUS@ Digiil SystemS TF NO: 43 
ACD FEATURES (Optional Software) 
ACD Group Expansion to 16 Groups/l6 Members (Flash 60, Flash 64) 
Guaranteed Message Announcement (Flash 60, Button #Ill) 
ACD Event Trace (Flash 63, Buttons 1 & 2) 
Vodavi Communications Systems 8300 E. Raintree Drive 
Page 34 of 56 TF NO. 43 
Scottsdale, AZ 85260  

STARPLUS’ Dtgffl Systems TF NO: 43 
AUTOMATIC CALL DISTRIBUTION 
ACD Group Expensktn - Groups 550-557 
Description: 
This feature is available with optional software. There can be 16 ACD groups of no more than 16 stations each (up 
to the system station maximum). The ACD groups use a pilot hunting technique. If the pilot number is dialed, the 
assigned stations in that ACD group are searched for the station which has been in an idle condition for the longest 
period of time. 
Each ACD Group may have an...