Vodavi Starplus Hybrid Key Telephone System Installation Manual

STARPLUS” Digiil Systems 
TF NO: 43 
AUTOMATIC CALL DISTRIBUTION (Cont’d) 
2. The top left button in the flexible button field will be lit for programming ACD group 1 (550). To change ACD 
groups or enter additional ACD groups (550 to 557) press the appropriate flexible button and perform the 
following procedures for ACD Recorded Announcement Assignments (RAN) and Guaranteed Message Timer. 
Defautt By default, ACD Group Tables are empty. 
Related Programming: Refer to Techfact Notice #31, dated 5/26/93...

STARPLUS@ Digiil Systems 
TF NO: 43 
AUTOMATIC CALL DISTRIBUTION (Cont’d) 
A ACD Recorded Announcement &sQnment(s) (RAN) 
Desaiption: 
Optional Recorded Announcement device(s) may be connected to the system to provide an announcement if all 
stations in an ACD group are busy; Up to eight ports in the system may be assigned to provide a path to Recorded 
Announcement devices. 
incoming 
CO Callers will only be answered and rOUt8d to the Overflow assignment if a RAN Table is assigned. 
The Guaranteed...

STARPLUS” Digiil SystemS TF NO: 43 
provide a primary message and Port 3 will provide a secondary message. 
l an entry of 8,1,2 = Port 8 will provide the Guaranteed Message upon initially answering the call. Port 1 will 
provide a primary message and Port 2 will provide a secondary message. 
4. Press the HOLD button to save the entry. Confirmation tone is heard and the display will now update. 
To erase Recorded Announcement(s), press the pound key three times [###I and press HOLD. 
COfldii 
l A...

STARPLUS@ Di@tal Systems 
TF NO: 43 
AUTOMATIC CALL DISTRIBUTION (CcWd) 
B. ACD Station Ass@menl(s) 
Description: 
Any type of station (excluding DSWDLS Consoles) may be entered as valid ACD stations. Calls will be routed to 
stations in the order they are entered for the first round of calls only. After that the calls are routed to stations based 
on On-Hook time. The station with the longest On-Hook time will receive the next call. 
If a specific station number is dialed, only that station is rung; no...

STARPLUS’ Digital Systems 
TF NO: 43 
AUTOMATIC CALL DISTRIBUTION (Cont’d) 
ACD Station Assigrmnt(s) (Cont’d) 
ProgrammIng: 
To program stations into a ACD group: 
1. Press the Page ‘B” flexible button (Button #19). The following message is shown on the display phone. 
Where: 
- XX= ACD Group Number (550-557) 
- B= Page “B” parameters 
- ###= ACD Station assignments 
2. The top left button in the flexible button field will be lit for programming ACD group 1 (550). To change ACD 
groups or enter further...

STARPLUS~ Digital Systems 
AUTOMATIC CALL DISTRIBUTION (Cont’d) 
ACD TIMERS 
Desuiption: TF NO: 43 
Seven timers for ACD operation are programmable on a system-wide basis. The ACD timers include: A Ring Timer, 
Message Interval Timer, an Overflow Timer, an Auto Wrap-Up Timer, a No/Answer Recall Timer, a No/Answer Retry 
Timer, and a Guaranteed Message Timer. 
The buttons on the digital terminal are defined as shown below when entering the ACD Timers programming area. 
Programming: 
If ACD timers are to...

STARPLUS” Digiil Systems TF NO: 43 
2. Enter the three-digit value on the dial pad which corresponds to 000-300 seconds. 
3. Press the HOLD button to save the entry. Confirmation tone is heard and the display will now update. 
Default By default, the Guaranteed Message Timer is set for 5 sec. and is variable from 000 to 300 s6conds. 
Page 42 of 56 TF NO. 43 
Vcdavi Communications Systems 8300 E. Raintree Drive 
Scottsdale, AZ 85260 (602) 443-6ooo  

STARPLUS” Digital Systems TF NO: 43 
AUTOMATIC CALL DISTRIBUTION (Cont’d) 
C. ACD Group Expansion - Groups 556-565 
Description: 
This feature is available with optional software. There can be 16 ACD groups of no more than 16 stations each (up 
to the system station maximum). The ACD groups use a pilot hunting technique. If the pilot number is dialed, the 
assigned stations in that ACD group are searched for the station which has been in an idle condition for the longest 
period of time. 
Each ACD Group...

STARPLUS’ Digiil Systems 
TF NO: 43 
AUTOMATIC CALL DISTRIBUTION (Cont’d) 
2. The top left button in the flexible button field will be lit for programming ACD group 9 (558). To change ACD 
groups or enter additional ACD groups (558 to 565), press the appropriate flexible button and perform the 
following procedures for ACD Recorded Announcement Assignments (RAN) and Guaranteed Message Timer. 
Defauk By default, ACD Group Tables are empty. 
Related Programming: Refer to Techfact Notice #31, dated 5/26/93...

STARPLUS@ Digiil Systems TF NO: 43 
AUTOMATIC CALL DISTRIBUTION (Ctid) 
B. ACD Station Ass@nment(s) 
Description: 
Any type of station (excluding DSS/DLS Consoles) may be entered as valid ACD stations. Calls will be routed to 
stations in the order they are entered for the first round of calls only. After that the calls are routed to stations based 
on On-Hook time. The station with the longest On-Hook time will receive the next call. 
If a specific station number is dialed, only that station is rung; no...