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Vodavi Starplus Hybrid Key Telephone System Installation Manual

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Page 491

STARPLUS TECHNICAL FACT NOTICE 
STARPLUS DIGITAL SYSTEMS 
Supervisor Positions (cont’d) 
B. Supenrlsor Help Request and Statlon Asslgnment (cont’d) 
Conditions: 
. 
. 
. 
. A supervisor can be assigned in ADMIN to a group or groups to receive the help request and out of service 
(00s) message. tf a supervisor station is assigned in 
ADMIN, tt is considered logged in. In addition, a 
supervisor can dial a supervisor bgin code (576) followed by the ACD group that the supervisor is logging 
into and his...

Page 492

STARPLUS TECHNICAL FACT NOTICE 
STARPLUS DlGlTAL SYSTEMS 
Supervlsor Positions (cont’d) 
C. Supervlsor Monltor w/Bargeln Feature: 
Descrlptlon: 
The Supervisor Monitor with Barge-In feature provides a means for an ACD supervisor to monitor an agent’s call 
in 
progress or provide assistance in training ACD personnel. When used, a supervisor may intrude onto an agents 
call in a listen only mode or in a true conference mode. This feature is available with or without a warning tone. 
Operation: 
The ACD...

Page 493

STARPLUS TECHNICAL FACT NOTICE STARPLUS DIGITAL SYSTEMS 
SupervIsor Posltlons (cont’d) 
D. Supervisor Queue Status Dlsplay 
Descrlptlon: 
This feature provides a means for an agent and ACD supervisor to view the status of their ACD group. This display 
is an idle state display and will prompt a supervisor that his agents in the group are having problems answering 
all their calls. The display will tell the agent and his supervisor how many calls are in queue, how many agents are 
togged into the ACD...

Page 494