Vodavi Starplus Hybrid Key Telephone System Installation Manual

STARPLUS TECHNICAL FACT NOTICE STARPLUS DIGITAL SYSTEMS 
A. ACD Ring Timer 
Descrlptlon: 
The ACD Ring Timer determines how long a call will ring into a busy ACD group before being presented to the first 
recorded announcement. 
NOTE: A RAN Table must be specified in ACD programming for the ring timer to be in effect If a RAN Table is 
NOT specified, incoming CO callers will not be answered but will continue to receive ringback 
Programming: 
To make a change to the ACD Ring Timer: 
1. Press the RING...

STARPLUS TECHNICAL FACT NOTICE STARPLUS DIGITAL SYSTEMS 
8. ACD Message Interval Tlmer 
Descrlptlon: 
The ACD Message Interval Timer (MIT) determines the length of time a caller remains in queue (listening to 
MOH, 
if provided) between recorded announcements. 
Programmlng: 
To make a change to the ACD Message Interval Timer: 
1. Press the MIT TIMER flexible button (Button #2). The following message is shown on the display phone: 
2. Enter the three-digit timer value on the dial pad which corresponds to...

STARPLUS TECHNICAL FACT NOTICE 
STARPLUS DIGlTAL SYSTEMS 
C. ACD Overflow Tlmer 
Descrlptlon: 
The ACD Overflow Timer determines the total length of time a caller will remain in queue for a particular ACD 
group. When the timer expires, the caller will be routed to the designated overflow station. The timer starts when 
an incoming call is answered and presented to the first recorded announcement. Transferred CO callers will 
overflow at the expiration of the Overflow Timer. 
Programmlng: 
To make a...

STARPLUS TECHNICAL FACT NOTICE 
STARPLUS DIGITAL SYSTEMS 
D. ACD Auto Wrap-Up Timer 
Description: 
After completion of a ACD call (on-hook) the agent will not be subjected to another ACD call for the duration of the 
Auto Wrap-Up timer allowing the agent to finish call related work or access other facilities. This will allow agents 
to remove themselves from the group (ie. DND, Call Forward) or originate another call. 
Programmlng: 
To make a change to the ACD Auto Wrap-up Timer: 
1. Press the AUTO-WRAP...

STARPLUS TECHNICAL FACT NOTICE STARPLUS DIGITAL SYSTEMS 
E. ACD NeAnswer Recall Timer 
Descrlptlon: 
If a call routed to a station via ACD is not answered by the ACD AgenVStation before the No-Answer Recall timer 
expires, the call will be returned to the ACD Queue with the highest priority. In addition, the station that failed to 
answer the ringing ACD call will be placed into an Out-Cf-Service (00s) state. 
Programmlng: 
To make a change to the ACD No-Answer Recall Timer: 
1. 
Press the NO-ANSWER...

STARPLUS TECHNICAL FACT NOTICE 
STARPLUS DIGITAL SYSTEMS 
F. ACD No-Answer Retry Timer 
Description: 
When the No-Answer Recall timer expires, a station that failed to answer the ringing ACD call is placed into an Out- 
Of-Service (00s) state will be placed back in service if the agent hits hi available flex button or dials the available 
flex code. In addition, the agent will be placed back in service if the No-Answer Retry timer expires. If the agent 
does not answer his next ACD call, he will again be...

STARPLUS TECHNICAL FACT NOTICE STARPLUS DlGtTAL SYSTEMS 
5. ACD RAN ANNOUNCEMENT TABLES 
Desctlptlon: 
Determines the type, index (port) number and message length for the eight available Recorded Announcements 
(RAN). There are eight RAN tables that can be programmed. Table 1 can be the answer port for unanswered 
incoming calls to a ACD group. Table 8 can provide the secondary message or vice versa. 
The buttons on the digital terminal are defined as shown below when entering the ACD RAN Announcement...

STARPLUS TECHNICAL FACT NOTICE STARPLUS DIGITAL SYSTEMS 
ACD RAN Announcement Tables (cont’d) 
Programming: 
If Recorded Announcement devices are installed to operate with 
ACD, these tables must be programed: 
a. Press 
FLASH and dial [62]. The following message is shown on the display phone: 
b. The top left button in the flexible button field will be lit for programming ACD RAN Announcemnt Table I. 
To change to ACD RAN Announcement Table 2, press flexible button #2. Repeat above for Tables 3 
through...

STARPLUS TECHNICAL FACT NOTICE 
STARPLUS DlGlTAL SYSTEMS 
6. SMDR ENHANCEMENTS 
Description: 
The SMDR output has been enhanced to replace the “I” (incoming) and 7” (transferred) call types with an “A” 
designation to capture ACD call records. This modified SMDR output is only available with the ACD System 
software. 
Vodavi Communications Systems 
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