Vodavi Starplus Hybrid Key Telephone System Installation Manual

STARPLUS’ Digiil Systems TF NO: 43 
AUTOMATIC CALL DISTRIBUTION (Cont’d) 
ACD Station 
ASS@WIS~~(S) (C~f~t’d) 
Programming: 
To program stations into a ACD group: 
1. Press the Page ‘B” flexible button (Button #19). The following message is shown on the display phone. 
Where: 
- XX= ACD Group Number (558-565) 
- B= Page ‘B” parameters 
- ###= ACD Station assignments 
2. The top left button in the flexible button field will be lit for programming ACD group 9 (558). To change ACD 
groups or enter further...

sTARPLus* Digital systems TF NO: 43 
AUTOMATIC CALL DISTRIBUTION (Cont’d) 
C. ACD EVENT TRACE 
Desuiptkm: 
The ,ACD Event Trace feature provides an event trace output which interfaces with a customer-developed ACD 
Reporting package 
Pmgrmming: 
To enable ACD Event Trace options: 
1. Press FLASH and dial [63]. The following message will be shown on the display phone: 
Where: 
X= Port for ACD Event Trace 
YYYY= Baud Rate of desired port. 
To Enable/Disable the ACD Event Trace: 
1. Press the ACD EVENT...

STARPLuS* Digiil SptEms I-F NO: 43 
ACD EVENT TRACE (Cont’d) 
To determine the Baud Rate: 
The ACD Port Baud Rate is programmed using Flash 15 Baud Rate Assignments. The LCD displays the current 
baud rate based on which Port number is assigned to the ACD SMDR Port number. 
Vcdavi Communications Systems 
Page46of56 TF NO. 43 
8300 E. Raintree Drive Scottsdale, AZ 85260 Pm 443-6m  

STARPLUS@ Digital Systems TF NO: 43 
UCD FEATURES 
UCD Station Assignments 
Vodavi Communications Systems 
Page 49 of 56 
6309 E. Raintree Drive !Scottsdaie, AZ 85260 
TF NO. 43 
Pw 443-6m  

sTARPLUS@ Digiil Systems TF NO: 43 
UNIFORM CALL DISTRIBUTION (UCD) 
The following feature is available with software version 2.0 or higher. 
Description: 
There can be eight UCD groups of no more than eight stations each. The UCD groups use a pilot hunting 
technique. If the pilot number is dialed, the assigned stations in that UCD group are searched for the station which 
has been in an idle condition for the longest period of time. 
Each UCD Group may have an assigned Alternate UCD Group, an Overflow...

STARPLUS@ Digttl Systems TF NO: 43 
Where: 
- xX= UCD Group Number (550-557) 
- A= Page A Parameters 
- AAA= Alternate UCD Group Assignment 
- BBB= UCD Overflow Assignment 
- CC= UCD Announcement Tables 
2. 
The top left button in the flexible button field will be lit for programming UCD group 1 (550). To change UCD 
groups or enter further UCD groups (550 to 557) press the appropriate flexible button and perform the following 
procedures. 
Defauk By default, UCD Group Tables are empty. 
Rebted...

STARPWS’ Digital Systems 
TF NO: 43 
UNIFORM CALL DISTRIBUTION (Cont’d) 
A UCD Ststbn A@nment(s): 
Desuipthn: 
Any type of station (excluding DSS/DLS Consoles) may be entered as valid UCD stations. Calls will be routed to 
station in the order they are entered for the first round of calls only. After that the calls are routed to stations based 
on On-Hook time. The station with the longest On-Hook time will receive the next call. 
If a specific station number is dialed, only that station is rung: no...

STARPLUS@ Digital Systems 
TF NO: 43 
VOICE MAIL (Optional Software) 
Enhanced Voice Mail Integration 
Page 53 of 56 TF NO. 43 
Vcdavi Communications Systems 8300 E. Raintree Drive sootkdale, AZ 85260 w4 443-6m  

STARPLUS” Digital Systems TF NO: 43 
VOICE MAfL GROUPS 
Enhanced Voice Mail lntegratiofl 
Description: 
To better accommodate Voice Mail systems, a Busy/No-Answer feature has been added to the system software. 
This feature provides a busy or no/answer message from the voice mail system when a device is fonnrarded to voice 
mail via a keyset or single line which has a busy, no-answer or a busy/no-answer forward to voice mail. This is 
accomplished via additional leave table entries per voice mail group....

STARPLW Digital S@ms TF NO: 43 
PKgramm@: 
If the system is in the programming mode, continue using the program codes. If starting to program herei enter the 
programming mode. 
If Voice Mail Groups are to be programmed: 
1. Press FLASH and dial [8!5]. The following message is shown on the display phone. 
Where: 
- G = Voice Mail group number (O-7) 
- AAA = Alternate group (440447) 
- LLL = “Leave” mail index. 
-R= 
“Retrieve” mail index from outpulsing table for retrieving messages (O-7) 
- XXX = Voice...