Toshiba Voice Processing Vp100, 300s, 300 Configuration Manual

INFORMATlON Ta& 13-1 
13.1 UNDERSTANDING INFORMATION TABLES 
This section contains all index items in the INFORMATION Table. Some index items pertain only 
to optional feature packages. If the Tbshiba VP System is not equipped with an optio% any table 
entries associated with that option are not displayed in the configuration. 
INFORMATION Tables contain specific instructions for all ports1 and mailboxes defined in the 
database. 
Information in the index items of these tables spbfks how to handle each...

13-2 Confiauration Marnal 
m Index items 
The following chart shows all the INFORh4ATION Table indexes. The chart de& whether 
the index applies to a port, trunk, or maibox, and whether optional software is required to 
activate the feature. If the option is not installed, the index item does not appear;- 
2fj ALJTOTRANSFER TO ASSIST v v J 
27 MSGWITHALJTOTRANSFER v v [ v 
28 AN?-JOUNCE CALLS TO INT v 
. Available for adaptive Integration 
‘. AI 
SDM p$y!&y;; 
ICR Incoming Call Restriction 
RF0...

INFORMATION la& 13-3 
B Example of a Port/Trunk INFORMA’TION Table: 
D Example of a Mailbox INFORMATION Table 
i  

13-4 Conf!guration Mamd 
13.2 HOW INFORMATION TABLES ARE USED 
When calls come into a port, trunk, or ma&ox, the COS Table is used to determine which 
SCHEDULE Table to use accurding to the current time of day and day of week The SCHEDULE 
Table directs the lbshiba VP System to the proper INFORMATION Table. The call is handled as 
defined by its COS and the INFORMATION Table. .-- 
TcehlbaVPSystwm Fldease5.3 May.%1  

INFORMARON Tab 13-5 
) 
13.3 HOW TO CONFIGURE INFORMATION TABLES 
Configure INFORMATION Tables by entering values for each index item in the applicable table. 
Disregard those index items that are not required for the COS using the lNFORM.&ION Table. 
For default, enter an empty line. 
Ports: l2 index items apply to ports. ‘I?&le Indexes g 11 throu’gh 17,19 through 
25, and 28 do not apply. 
Trunks: All port indices apply to trunks when Adaptive Integration, Called Party 
Identification, and trunk...

To Conftgure: 
Considerations: 
ports answer InWATS calls for customer service and sales 
groups. The customer service hunt group is the intercept 
position for callers needing assistance from these ports. 
Enter the mailbox number of the intercept position. The Toshiba VP 
System looks at the USER Table to obtain the extension of the 
intercept mailbox to determine where to send calis. 
Intercept mailboxes must fmt be entered in the USER Table before 
they may be included as au index value for an...

INFORMATlQN Table 13-7 
blocked extensions Refer to the CUSTOM PROMPT Table chapter 
in this manual for more information. 
Examples: 
To configure: 
Conslderatlons: 0 Prohibit InWAlS callers from reaching all but specified 
extensions. -, 
. . 
l Block calls to hospital rooms at night. 
Enter 
a value for this index in the port INFORMATIQN Table. 
Enter the same value for Index 3 in the Mailbox INFORMATION 
Tables for extensions to be reached through ports with this blocking 
number. The range is O-255....

e 
13-0 Confiqmtion Manual 
6 PRE EXTENSION 
Definition: / 
DlGrrSi 
When a caller dials a ma&~ that is not in the USER Table, these 
digits are inserted before the mailbox is called. 
Usage: This is pknarily used for pIacing off site (extension on another 
PBX) or Tie line calls. 
Example: If an aces number is requirex$ it is inserted priL to send@g the 
digits entered by the caller. 
To Configure: Enter up to 12 digits, may include O-9, l , #, D for delay, and E for 
expectdialtone. 
Considerations:...

INFORMATION Table 13-Q 
- 
/ 
10 USE ALTERNATE TRANSFER CODES2 
DetInttlon: 
Usage: 
Example: 
To Configure: 
Considerations: 
18 NDCT MAILBOX 
Deflnitlon: 
Usage: 
Example: 
To Configure: 
Considerations: ‘Ike Alternate Bansfer Codes are used when transferring callers to 
mailboxes not defined in the USER Table. 
‘lb call a ma&x on a network where the CO trunks terminate on 
one lbshiba VP System but the mailbux is at another location. If the 
location is over TIE lines, a different transfer string may...

26 AUTO TRANSFER TO ASSISTANCE 
Definttlon: 
After reaching an unavailable extension, callers are automaticaIl; 
transferred to assistance. If Personal Ass&tan= (PA) is defined, 
callers are transferred to that extensior~ If PA is not defined, callers 
are transferred to the intercept position defined for the mailbo*, 
portortrunk. 
usage: 
Example: 
Assures callers are answered by a person rather than lkng a&d to 
leave a message or dial another extension for assktance. - 
If the pemmal asistant is...