Toshiba Perception E Ex Digital Pbx Installation And Maintenance Manual

							PROGRAMMINGPROCEDURES 
SECTION 200-255-317 
FEBRUARY1992 
NOTES: 
1. A maximum of 16 ACD groups may be assigned to each system. 
2. XXXX = I-, 2-, 3-, or 4-digit ACD Group pilot number. 
3. The eligible answering positions are: 
ATT = Attendant Console. 
NNNN = Station DN, Hunt Group pilot number, or Another ACD Group pilot number. 
LNNX, TNNX = Announcement machine port number. 
NONE = UNA bell. 
4. This is an overall queue timer. 
5. LNNX and TNNX = Announcement machine’s port number. 
NN = Station PCB number, X = circuit number. 
NN = Trunk PCB number, X = circuit number. 
MOH = Music-on-Hold. 
SLT = Silence. 
NONE = End. 
6. UnansweredACDcalls thatcomein via loopstarttrunks willnotroute toanannouncementdevice, 
if the device is connected to a trunk port (TNNX). These calls will route to the attendant console 
or UNA. Unanswered ACD calls that come in via TIE, CSA, DID, and ground trunks will route to 
the announcement device that is connected to TNNX, because these trunks have disconnect 
supervision that supports this connection. 
7. If AZM3 is entered, the system repeats announcement A2 through music M3. 
8. The following describes the Overflow Disposition: 
RBT = At the end of the time interval, before Announcement I is connected. 
MI = At the end of Music 1 time interval. 
M2 = At the end of Music 2 time interval. 
M3 = At the end of Music 3 time interval. 
9. The following describes the Overflow Group: 
A lT = Attendant Console. 
NNNN = Station DN, External DN, Master Distributed Hunt Group pilot number, or another ACD 
Group pilot number. 
UNA = UNA bell. 
LNNXITNNX = Station/Trunk Announcement Machine’s port number. 
NONE = No overflow. 
10. The time interval before connecting the ACD call to the first announcement. 
11. The connection time for the ACD call in queue to music source 1. 
12. The connection time for the ACD call in queue to music source 2. 
13. The connection time for the ACD call in queue to music source 3. 
14. To trigger an alarm, one or a combination of two of the following criteria can be selected: 
0 = Queue size is greater than the number entered here. 
7 = Number of calls exceeding call waiting alarm timer 7 is grea ter than the number entered here. 
2 = Number of calls exceeding call waiting alarm timer2 is grea ter than the number entered here. 
15. New alarm will not be triggered until the alarm guard timer expires. 
16. The Supervisor (Log-in) password is 4 digits long. 
17. This is a time which an agent is not available for ACD calls. 
18. XXX is an agent’s line number that is also assigned in the DEKT Data Block. 
19. XXXX is an agent’s ID code (Maximum = 4 digits). 
MMMMMMMM is an agent’s name, which is up to 8 digits long. 
Ignore line entered. 
Stop printing and return to REQ. 
17-5  
						

							PROGRAMMING PROCEDURES 
SECTION 200-255-317 
FEBRUARY 1992 
TABLE 17-la 
ACD DATA BLOCK ALLOWABLE ENTRIES 
FOR ANNOUNCEMENT PORT, OVERFLOW AND AFTER-SHIFT DESTINATIONS 
1 Al A2 A3 1 OVERFLOW 1 AFTER SHIFT 
Al 
A2 0 0 
A3 
OVERFLOW 1 0 1 X 1 0 
AFTER SHIFT1 0 I X I 
Legend: X = Used 0 = Not Used 
TABLE 17-1 (continued) 
Error Codes 
Error Code 
ERAMD 00 
ERAMD 01 
ERAMD 02 
ERAMD 03 
ERAMD 04 
ERAMD 05 
ERAMD 06 
ERAMD 07 
ERAMD 08 
ERAMD 09 
ERAMD 10 
ERAMD 11 
ERAMD 12 
ERAMD 13 
ERAMD 14 
ERAMD 15 
ERAMD 16 
ERAMD 17 Program Name: ACD Data Block (DACM) 
Meaning 
The group has already been assigned (REQ = NEW). 
The group is not assigned (REQ = CHG or OUT). 
The input data was erased because the program was aborted during a NEW data entry. 
The input data conflicts with an existing access code. 
The input data is not assigned. 
Invalid port number or the input trunk type is not allowed. 
The last announcement pattern is not “Music.” 
The after-shift group does not exist. 
The repeat pattern does not exist. 
The overflow disposition does not exist. 
The overflow group does not exist. 
The agent line is busy. 
The maximum number of agent line numbers has already been assigned (128). 
The maximum number of agent ID numbers has already been assigned (256). 
The input port has already been assigned to another kind of announcement port. 
The announcement port is busy. 
The input data has already been assigned. 
The announcement port has already been assigned to its maximum number of 
appearances (16). 
ERAMD 18 
ERAMD 19 
ERAMD 20 
ERAMD 21 
ERAMD 22 The input data is the agents ID number. 
The input DN is the private CO’s DN. 
The input port is not assigned in DEKT or DTRK data block. 
The input port’s DN is not assigned. 
The input ACD pilot number has already been assigned to another ACD group’s 
“After-shift Group,” or “Overflow Destination.” 
ERAMD 23 The agent line number or agent’s ID number is not assigned in the group. 
ERAMD 24 The agent line number or agents ID number is currently logged in. 
17-6  
						

							AAID (ACD/MlS Agent ID Number and Name)- 
Indicates an ACD agent’s ID number (maximum 
= 4 digits) and name (maximum = 8 digits). 
Enter: XXXX#MMMMMMMM . . . XXXX#MMMM 
MMMM (in response to the A prompt). 
xxxx . . . XXXX (in response to the D 
prompt). 
NOTES: 
1. XXXX = Agent’s ID, and MMMMMMMM = 
Agent’s name. 
2. When deleting, only the agent’s ID num- 
ber needs to be entered. 
IMPORTANT NOTE! 
The MIS programming procedures are de- 
scribed in detail in the PERCEPTlONe,, 
ACD/MIS Administrator’s Manual. PROGRAMMINGPROCEDURES 
SECTION 200-255-317 
FEBRUARY1992 
2. Print ACD Data Block (Table 17-2) 
2.01 To use the Print ACD Data Block (PACM 
Program): 
l Perform the Authorization Procedure (Level 1,2, 
or 3). 
Enter: PACM (in response to the OK prompt). 
l After the program has loaded and the REQ 
prompt is received, enter one of the following 
commands: 
ALL-All ACD Group Data Block will be output. 
GRPXX-ACD Group XX Data Blockwill be output. 
TABLE17-2 
Procedure-Print ACD Data Block 
Authorization Procedure must be completed. If an OK response is received, proceed as follows: 
ITEM PROMPT 
OK PACM USER ENTRY NOTE 
- DISK LOADING - 
REQ 1 
- EXECUTE - 
I REQ I 1 
I 
NOTES: 
7. The following responses are possible: 
ALL = 
GRPXX = All ACD Group Data Block will be output. 
ACD Group XX Data Block will be output. 
Ignore line entered. 
Backspace. 
Stop printing snd return to REQ. 
Exit program. 
Error Codes 
Program Name: Print ACD Data Block (PACM) 
I 
Error Code Meaning 
ERPAM 00 The input group number is out of range. 
17-7  
						

							PROGRAMMING PROCEDURES 
SECTION 200-255-318 
FEBRUARY 1992 
CHAPTER 18 
VERIFIABLE ACCOUNT CODES DATA 
1. Verifiable Account Codes Data Block (Table 
18-I) 
1.01 If a station user is required (via the COS) to 
enter verifiable account codes, the Verifiable Ac- 
count Codes Data Block 
(DVAC Program) en- 
ables the system to verify the account codes en- 
tered. The account code can be a 1 - - 12-digit code, 
and it is output via the SMDR port as part of the 
SMDR data. 
NOTE: 
DMDR’s ACL MUST be programmed before 
the Verifiable Account Codes in the DVAC 
program will be operable. 
Data for this program is entered as follows: 
REQ (Request)-Indicates that the program has 
loaded. CHG is the only possible response. 
TYPE (Data Type)-Indicates the addition or de- 
letion of verified account codes. 
Enter: ACTA (to add codes), or ACTD (to de- 
lete codes). 
ACL (Account Code Length)-Defines the length 
of the account code that is to be used, or indi- 
cates that no account code is to-be used. (The 
ACL prompt appears only if TYPE = ACTA.) 
NOTES: 
1. The Account Code Length (ACL) is de- 
fined in the DMDR (Station Message De- 
tail Recording) Program. 
2. No entry to the ACL prompt is possible 
here. The system will print out the infor- 
mation from the ACL prompt in the DMDR 
Program. 
A (Account Codes to Add)-Defines the account 
codes. (The A prompt appears only if TYPE = 
ACTA.) 
Enter: I- 
- 12-digit Account Codes (spaces 
between them) depending on digit length, 
as defined in the ACL of DMDR. 
NOTE: 
For ease of entry, Account Codes will auto- 
matically be distributed to the appropriate 
tables. 
TABLE NO. 
(Table Number)-Indicates the table 
number that the account codes are to be deleted 
from. (The TABLE NO. prompt appears only if 
TYPE = ACTD.) 
Enter: 0 - 14. 
ACT-(TABLE 
#) (Account Number)-The 
Table Number (from the Table Number indicated 
in TABLE NO. entry) of the account code that is 
to be deleted (see Table 18-la). 
NOTE: 
No entry to the ACTprompt is necessary. The 
system will print out the account codes from 
the entry at the TABLE NO. prompt. 
D (Account Codes to Delete)-Defines the ac- 
count codes (the D prompt appears only if TYPE 
= ACTD). 
Enter: The number associated with each ac- 
count code to be deleted. 
18-1  
						

							PROGRAMMINGPROCEDURES 
SECTION 200-255-318 
FEBRUARY1992 
TABLE18-1 
Procedure-Verifiable Account Codes Data Block 
Authorization Procedure must be completed. If an OK response is received, proceed as follows: 
ITEM PROMPT 
OK DVAC 
- DISK LOADING - USER ENTRY NOTE 
REQ CHG 
Account Code Add 
I 
TYPE 
I ACTA 
I 
Account Code Length 
ACL No entry required 
1 
Account Codes to Add 
A 1 - 12-digit Account Codes 2 
Account Code Delete 
TYPE ACTD 
Table Number 
TABLE NO. o- 14 3 
Account Code Number 
ACTX No entry required 
D 1 - 4 digits 4 
5 
(continued) 
NOTES: 
1. No entry is allowed here. This will be the same information from the ACL prompt in the DMDR 
Program. 
2. You may add more than one account code. If you add m&e than one account code, put a space 
between each. The length of the account code must match the length specified in the ACL prompt. 
3. There is a maximum of 75 tab/e numbers. (Use P VAC: T5L ACL to identify which table a code is 
in.) 
4. The system will print out the account codes that have a/ready been programmed in the fable 
entered in the TABLE NO. prompt. 
5. Enter the corresponding number(s) of the account code(s) you wish to delete. 
= Ignore line entered. 
= Backspace. 
= Stop printing and return to REQ. 
= Exit program. 
TABLE18-la 
NUMBER OF 
VERIFIABLE ACCOUNT CODES 
ACL DIGIT LENGTH 12,ll 10,9 8,7 6,5 4 3 2 1 
NUMBER OF CODES 500 600 750 1000 1500 1000 100 10 
NUMBER OF CODES PER TABLE 50 50 50 50 100 100 100 10 
TABLE NUMBERS USED o-9 o-11 
o-14 o-19 o-14 o-9 0 0 
18-2  
						

							PROGRAMMING PROCEDURES 
SECTION 200-255-318 
FEBRUARY 1992 
TABLE 18-l (continued) 
Error Codes 
Error Code Program Name: Verifiable Account Codes Data Block (DVAC) 
Meaning 
ERACT 00 
ERACT 01 The input number of digits is incorrect. Must conform with ACL. 
The account code has already been assigned. 
ERACT 02 
ERACT 03 The maximum number of jlccount codes has already been assigned. 
The inout table number is out of ranoe. 
I ERACT 04 1 (REQ = OUT). The verifiable account code table number is out of range. 
ERACT 05 
ERACT 06 (REQ = OUT). The verifiable account code table number has already been deleted. 
The account code conflicts with an existing account code. 
ERACT 07 The DVAC programmed is being accessed from more than one maintenance port (that is, 
TTY, ATT, and/or ATT EKT). 
ERACT 08 The account code is not assigned. 
I ERACT 09 1 The digit of the account code is “NONE.” 
18-3  
						

							PROGRAMMING PROCEDURES 
SECTION 200-255-318 
FEBRUARY 1992 
2. Print Verifiable Account Codes Data Block 
(Table 18-2) 
2.01 
To use the Print Verifiable Account Codes 
Data Block 
(PVAC Program): 
l Perform the Authorization Procedure (Level 1,2, 
or 3). 
Enter: PVAC (in response to the OK prompt). 
l After the program has loaded and the REQ 
prompt is received, enter one of the following 
commands: 
TBL ALL-All Table Numbers will be output. 
TBL X-Table Number X will be output. 
TBL X Y-Table Numbers X and Y will be output, 
NOTES: 
1. Account Code Length shows the length of 
the account code that is used, or indica tes 
that no account codes are used. 
2. TABLE #/Account Number indicates the 
accountcode (from the Table Number(s) 
indicated) 
that is being printed. 
TABLE 18-2 
Procedure-Print Verifiable Account Codes Data Block 
Authorization Procedure must be completed. If an OK response is received, proceed as follows: 
. 
ITEM PROMPT USER ENTRY NOTE 
OK PVAC 
- DISK LOADING - 
/’ 
REQ 
1 ., 
- EXECUTE - 
REQ 
I 1 
NOTES: 
1. The folio wing responses are possible: 
TBLALL = 
TBLX = 
TBLXY = All Table Numbers will be output. 
Table Number X will be output. 
Table 
Numbers X through Y will be output. 
Ignore line entered. 
Backspace. 
Stop printing and return to REQ. 
Exit program. 2. - = 
. 
c 8 = 
: mz 
18-4  
						

							CHAPTER 19 
MAINTENANCE PROCEDURES 
1. General 
1 .Ol The Maintenance Procedures assist with the 
administration and maintenance of the system. 
1.02 Four programs are provided: 
l Back-up Memory Check Entry Procedure-DMYC 
0 Data Dump-DDMP 
l Electronic or Digital Telephone/Attendant Con- 
sole Test-TTRM 
l Peripheral Equipment Test-TPER. 
1.03 The DDMP and lTRM Programs are avail- 
able to users of Levels 1,2, and 3, while the DMYC 
and TPER Programs require Level 1 or 2 authoriza- 
tion. 
2. Backup Memory Check Entry Procedure 
(Table 19-1) 
2.01 The DMYC Program checks the system’s 
memory. To use the DMYC Program: 
PROGRAMMING PROCEDURES 
SECTION 200-255-319 
JANUARY 1993 
l Perform the Authorization Procedure (Level 1 or 2). 
Enter: DMYC (in response to the OK prompt). 
0 When an REQ prompt is received after the 
program is loaded: 
Enter: CHK. 
l The system will respond with MYR CHK and the 
process will begin. 
NOTES: 
1. 
2. 
3. This program MUST be run whenever the 
system isputinto the Lodging/Health Care 
mode of operation. 
The memory check will delete all data 
relating to Lodging/Health Care telephones 
(i.e., Room Status, Message Waiting, and 
Message Registration). 
To clear data after an initialization is per- 
formed on the system, run the 
DMYC 
Program, 
and then from the attendant 
console perform a CFD clear fi u m and 
MSG clear a b m. Then after 20 minutes, 
initialize the system, perform a DDMP and 
reload the system (power off and on). Be 
sure no additional call forwarding is set 
prior to the initialization and system re- 
load. 
TABLE 19-1 
Procedure - Backup Memory Check Entry Procedure 
Authorization Procedure must be completed. If an OK response is received, proceed as follows: 
ITEM PROMPT 
USER ENTRY NOTE 
OK DMYC 
Memory Check 
Memory Checked Out OK 
Memory Check Failed - DISK LOADING - 
REQ CHK 1 
mR CHK 2 
DONE 
ERROR 
?iDRS = XXXH 
COL = XXH 
NOTES: 
1. Caution: Responding to this prompt will start the memory check and will delete all data relating to 
Lodging/Health Care telephones, (i.e., Room Status, Message Waiting, and Message Registration). 
‘. The system is performing a memory check. Wait for the next prompt before pressing any buttons. 
Ignore line entered. 
Backspace. 
Stop printing and return to REQ. 
Exit program. 
19-1  
						

							PROGRAMMING PROCEDURES 
SECTION 200-255-319 
JANUARY 1993 
l The system will print DONE when the memory 
check is complete. 
l If the memory check fails, the system will re- 
spond with: 
ERROR 
ADRS = XXXH. 
COL = XXH. 
l The system must be INITIALIZED after running 
this program. 
3. Data Dump Program (Table 19-2) 
3.01 The DDMP Program transfers the contents 
of the system data memory to the disk for perma- 
nent storage. 
3.02 Using this program has the same effect as 
responding Y” to the SAV prompt that is given 
when a data input program is exited. The current 
data that is then residing in system memory will be written on the disk, thereby replacing any previ- i: . 
ously-recorded data. c 
5%. 
-a*.-. 
3.03 It is possible, via the System Data Block, to 
specify the DDMP Program as a daily routine and 
to cause the data to be recorded daily. This enables 
the speed dialing information that has been entered 
by the attendant console or station user to be 
captured on the disk. 
3.04 This program is also useful for updating a 
spare disk. To use the DDMP Program manually 
(refer to Table 19-2): 
l Perform the Authorization Procedure (Level 1,2, 
or 3). 
Enter: DDMP (in response to the OK prompt). 
l The system will respond with DPG and then the 
dumping process will begin. 
l The system will print DUN when the data transfer 
is complete. 
l No other input is required. 
TABLE 19-2 
Procedure - Data Dump Program 
Authorization Procedure must be completed. If an OK response is received, proceed as follows: 
ITEM 
PROMPT USER ENTRY NOTE 
OK DDMP 
DPG (Y/N) 
DUN 
Y or N 1 
2&3 
NOTES: 
1. Enter Y to perform data dump. Enter N to abort. 
2. Data dump is complete. 
Stop printing and return to REQ. 
19-2  
						

							4. Electronic or Digital Telephone/Attendant 
Console Test (Tables 19-3 - 19-4) 
4.01 When the ?TRM Program has been loaded, 
a test sequence can be performed at the Attendant 
Consoles and electronic/digital telephones. The 
test is designed to checkall functions of the terminals 
in a time-efficient manner. 
4.02 To use the TITIM Program (refer to Tables 
19-3 and 19-4): 
l Perform the Authorization Procedure (Level 1,2, 
or 3). 
Enter: TTRM (in response to the OK prompt). 
l REQ will be printed when the program has 
loaded. 
4.03 Proceed to the electronic/digital telephone or 
console that is to be tested. The test is performed 
as follows: 
1) Electronic/Digital Telephone: 
l Press the D 
l Dial p fii 
R button to obtain dial tone. 
( aI@ on the dialpad. 
l The system will respond by lighting all 
electronic telephone LEDs. 
l Operate the buttons and observe the 
responses in the sequence shown in 
Table 19-3. 
PROGRAMMINGPROCEDURES 
SECTlON200-255-319 
FEBRUARY1992 
2) Attendant Console: 
l Press the LPK button in order to obtain 
dial tone. 
l Dial iclfi (~~~~) on the dialpad. 
l The system will respond by lighting all 
BLF LEDs. 
l Operate the buttons and observe the 
responses in the sequence shown in 
Table 19-4. 
3) When all electronic/digital telephones and 
console(s) have been tested, exit the program: 
Enter: m m. 
19-3