Toshiba Perception E Ex Digital Pbx Installation And Maintenance Manual

							CHAPTER 15 
TRAFFIC MEASUREMENT DATA 
1. Traffic Measurement Data Block (Table 15-1) 
1 .Ol The Traffic Measurement Data Block (DTRF 
Program) defines the parameters that control the 
Traffic Measurement feature. Data is entered as 
follows: 
REQ (Request)-Indicates that the program has 
loaded. Four responses are possible: 
STT (Start Command)-Starts the record- 
keeping and reporting activity when SCH = 
CMD. (STT must be entered after each RPT 
request.) 
RPT (Report Command)-A report will follow if 
record-keeping has been started with the SIT 
command (see Table 15-1 a for report format). 
OUT (Out Command)-Deletes record-keep- 
ing and reports. 
CHG (Change Command)-Establishes or al- 
ters the reporting parameters. 
The next prompt for CHG input will be: 
SYST. DATE MMDDYY (System Date)-Reports 
the date that is currently in memory and gives an 
opportunity for a change. 
Enter: New date: MMDDYY or 
q (no change). 
DOW (Day of Week)--Identifies the current day of 
the week for the system clock. 
Enter: SUN, MON, TUE, WED,THU, FRI, SAT, 
or 
q (no change). 
SYST. TIME HHMMSS (System Time)--Reports 
the time that is currently in memory and gives an 
opportunity for a change. 
Enter: New time: HHMMSS (24-hour clock) or 
q (no change). ’ ’ 
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FEBRUARY 1992 
RPT command is given in response to 
REQ above. 
30-Report will occur every 30 minutes, 
beginning at the time listed as STR (next 
prompt). 
60-Same as above, but at 60-minute 
intervals. 
NOTE: 
Reports will continually be output at the speci- 
fied time intervals unless 77Y is disabled 
(OFF). Record-keeping will continue, but only 
the last time interval will be saved and re- 
ported when the TTY is enabled. 
STFLDATE MMDDYY (Start Date)-Defines the 
start date for record-keeping and reporting, out- 
puts current data, and gives an opportunity for a 
change. 
Enter: Start Date: MMDDYY or 
q (no change). 
STR.TIME HHMM (Start Time)-Defines the start 
time for record-keeping and reporting, outputs 
current data, and gives an opportunity for a 
change. 
Enter: Start Time: HHMM or 
q (no change). 
RPT (Report Parameters): 
SYST (System Data) 
ATT0 (Attendant 0) 
A-l-T1 (Attendant 1) 
TGPOO (Trunk Group 00) 
TGPI 5 (Trunk Group 15) 
Selects those parameters that are to be re- 
corded (see Table 15lb). The current data (Y or 
N) is output for each parameter and an opportu- 
nity is given for a change. 
Enter: Y or N (followed by a 
q for each pa- 
rameter). 
SCHXXX (Schedule of Reports)-Defines the 
schedule for reports; outputs the current data; 
and gives an opportunity for a change. 
Enter: CMD-Report will occur only when the 
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FEBRUARY1992 
TABLE15-1 
Procedure - Traffic Measurement Data Block 
Authorization Procedure must be completed. If in OK response is received, proceed as follows: 
ITEM 
I PROMPT 
- DISK 
Schedule 
I ATT0 
ATT1 
TGPOO-TGP15 USER ENTRY 
I NOTE 
DTRF 
I 
,OADING - .+; s 
SlT, RPT, OUT, CHG 1 
MMDDYY or 
q (MMDDYY) . 
.2 
SUN, MON, TUE, WED, THU, FRI, SAT (DOW) 
3 
HHMMSS or 
q (HHMMSS) 4 
Y or N (N) I 8 
Y or N (N) 8 
Y or N (N) 8 
Y or N (N) 
8 
Default values are noted in parentheses 0. 
(continued) 
NOTES: 
1. SlT = Start Command- used to initialize the program and to start the record-keeping repotting activity. 
RPT = Report Command- if the program had been startedpreviously, a repot? would follow. See Table 
15 1 a for format. (The RPT command stops record-keeping reporting activity. 
The STT command 
must be used to restart record-keeping reporting activity,) 
OUT = Out Command - used to stop reports. 
CHG = Change Command - used to alter reporting parameters. 
2. The system will output the date in its memory (Month, Day, Year). Any entry (MMDDYY) will 
overwrite the existing data. A q = no change. 
3. Enter the day of the week: SUN, MON, TUE, WED, THU, FRI, or SAT. A q = no change. 
4. The system will output the time in its memory (Hour, Minute, Second). An entry (HHMMSS) will overwrite 
the existing data. A q = no change. 
5. Schedule of Reports: 
30 = Report every 30 minutes beginning at the time listed as STR. DATE (Note 6) and STR. TIME (Note 7). 
60 = Repot? every 60 minutes beginning at the time listed as STR.DATE (Note 6) and STR. TIME (Note7). 
6. Date that record-keeping and reporting should start. The system will output the date in its memory (Month, 
Day, Year). An entry (MMDDYY) will overwrite the existing data. A 
q = no change. 
7. The time that record-keeping and reporting should start. The system will output the time in its memory (Hour 
and Minute). An entry (HHMM) will overwrite the existing data. A 
q = no change. 
8. Enter Y or N, followed by a 
q to select the parameters to be reported (see Tab/e 15-lb). 
= Ignore line entered. 
= Backspace. 
= Stop printing and return to REQ. 
= Exit program. 
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TABLE154a 
TRAFFICMEASUREMENTREPORTFORMAT 
ITEM 
PROMPT 
Authorization Procedure OK USER ENTRY 
DTRF 
- DISK LOADING - 
REQ RPT 
RPT FROM 
TO 
SYST MM DD YY 
HH MM SS 
MM DD YY 
HH MM SS 
RCVR DLY 0000 
I I ATT 0 
WK TIM 0000 
INC TRK 0000 
INC TIM 0000 
0 CALL 0000 
I I LPS BSY 0000 
l-l-A 0000 
OVFL 0000 
I I ATT 1 I (SAME AS Al7 0) 
TRUNKS TGP 00* 
INC USE 0000 
INC CALL 0000 
O.G. USE 0000 
O.G. CALL 0000 
I I I ATB 0000 
‘Trunk Groups 01 - 15 are reported in the same way as Group 00. 
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TABLE 15-1 b 
TRAFFIC MEASUREMENT PARAMETERS 
GROUP 
System 
Attendant #0 
ITEM RECEIVED TYPE OF MEASUREMENT 
DTMF Receiver Delay (3 sec.) Peg Count 
Time in Service ccs 
Work Time ccs . .-- 
Incoming Trunk Calls Peg Count. 
Time Servicing Incoming Calls 
Dial 1 Calls 
All Loops Busy ccs 
Peg Count 
Peg Count 
Attendant #l 
Trunks Average Time to Answer 
Overflow 
(Same as Attendant #0) 
Group 00’ Incoming Usage 
Incoming Calls SEC 
Peg Count 
ccs 
Peg Count 
Outgoing Usage 
Outgoing Calls 
All Trunks Busv ccs 
Peg Count 
Pea Count 
*Trunk Groups 01 - 15 are reported in the same way as Group 00. 
TABLE 15-I (continued) 
Error Codes 
Program Name: Traffic Management (DTRF) 
Error Code Meaning 
I 
I ERTRF 01 
I The program has already been started. Either the start time has been reached or STT was 
entered oreviouslv fREQ = Sll7. I 
I I 
Invalid response. SIT or RPS was entered in response to REQ, but the SCH entry is 30, 60, or 
ERTRF 02 NONE. 
I 
I ERTRF 03 
I RPT was entered in response to REQ, but the program has not been started (to correct start time 
and date. enter SllX I 
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FEBRUARY 1992 
CHAPTER 16 
ALPHANUMERIC MESSAGING DATA 
1. Alphanumeric Message Data Block (Table 
16-1) 
1.01 The Alphanumeric Message Data Block 
(DMSG Program) changes system messages that 
can be left on 6000-series electronic/l OOO-series 
digital LCD telephones (five messages are 
initialized). 
Initialized Messages: 
I 2 
I CALL 
I 
I 3 
I BACK AT 
I 
I 4 
I RETURN ON 
I REQ (Request)-Indicates that the program has 
loaded. The only response possible is CHG. 
MSG 
(Message)-Assigns the ten system alpha- 
numeric messages. 
Enter: 
1) The number of the message to be defined. 
Thesystem willautomaticallyenteraspace 
after the number. Messages are numbered 
0 - 9. Following the message number and 
space, any existing message will be out- 
put. Type the new message (the existing 
message will be replaced). NONE deletes 
any existing message but does not add a 
new one. 
2) The available message characters are: 0 
- 9, A - Z, [space], :, -, ?, +, /. Messages 
can be up to 16 characters in length. 
TABLE 16-I 
Procedure - Alphanumeric Message Data Block 
Authorization Procedure must be completed. If an OK response is received, proceed as follows: 
ITEM PROMPT USER ENTRY NOTE 
OK DMSG 
- DISK LOADING - 
REQ CHG I 
I Message I *Q I 
Message Number (0 - 9) + [space] + 
Message or NONE 
I l&2 
NOTES: 
1. The system will output a space after the MSG number is entered, followed by an existing message 
(if no message exists, then this will remain blank) and another space. Enter the new message or 
NONE (to delete the message). 
2. The characters available for messages are 0 - 9, A - Z, [space], :, -, ?, +, /. 
Stop printing and return to REQ. 
Error Codes 
Program Name: Alphanumeric Message Data Block (DMSG) 
Error Code 
I Meaning 
1 ERMSGOO 1 Message is too long (maximum: 16). 
I 
ERMSG 01 Message can only use: 
0 - 9, A - Z, [space], :, -, ?, +, /. I 
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2. Print Alphanumeric Message Data Block program is loaded: 
(Table 16-2) Enter: One of the following commands: 
2.01 To use the Print Alphanumeric Message Data ALL-The system will output all messages in the 
Block (PMSG Program): system (0 - 9). 
l Perform the Authorization Procedure (Level 1,2, 
or 3). MSGX-Message X will be output. 
Enter: PMSG (in response to the OK prompt). x=0-9. 
l When the REQ prompt is received after the 
TABLE16-2 
Procedure - 
Print Alphanumeric Message Data Block 
Authorization Procedure must be completed. If an OK response is received, proceed as follows: 
ITEM PROMPT 
OK PMSG 
- DISK LOADING - USER ENTRY NOTE 
I I I REQ I 1 I 
NOTES: 
1. The following responses are possible: 
ALL = Outputs all messages. 
MSG X = Outputs message X. 
Ignore line entered, 
Backspace. 
Stop printing and return to REQ. 
Exit program. 
16-2  
						

							CHAPTER 17 
ACD DATA 
1. ACD Data Block (Table 17-1) 
1.01 The ACD Data Block (DACM Program) 
assigns the ACD application to the PERCEPTION 
system. A maximum of 16 ACD groups can be 
assigned to each system. Data for this program is 
entered as follows: 
REQ (Request)-Indicates that the program has 
loaded. Three responses are possible: 
NEW-To create a new Data Block. 
CHG-To alter an existing Data Block. 
OUT-To delete an existing Data Block. 
AGNO (ACD Group Number)-Assigns one of the 
16 ACD groups. 
Enter: 0 - 15. 
APNO (ACD Group Pilot Number)-Identifies the 
ACD Group pilot number. The system directs all 
incoming ACD calls to this pilot number. 
Enter: XXXX = 1-, 2-, 3-, or 4-digit ACD Group 
pilot number. 
AFSG (After-shift Group)-Indicates that the ACD 
group is in after-shift mode. In this mode, the 
system will route all incoming ACD calls to a 
predefined after-shift answering position. Each 
ACD group can be programmed with one after- 
shift answering position. To choose an eligible 
answering position, enter one of the following: 
ATT-Attendant Console. 
NNNN-Station DN, HuntGroup Pilot Number, 
or another ACD Group Pilot 
Number. 
LNNX, TNNX-Announcement Machine Port 
Number. 
NONE-UNA Bell. 
NOTES: 
7. When an ACD call attempts to overflow to 
an ACD group which is in after-shift mode, 
the call willstayat the originalACD queue. 
2. /fan ACD call is forwarded from one after- 
shiftgroup toanotherafter-shiftgroup, the 
PROGRAMMING PROCEDURES 
SECTION 200-255-317 
FEBRUARY 1992 
call will be routed to an attendant instead 
of the predefined answering position. This 
is designed in order to prevent an infinite 
looping of call routing from happening. 
OVQT (Overall Queue Timer)-Supervises how 
long an incoming ACD call is supposed to be 
placed in a first-in-first-out queue, before it is 
recalled to an attendant position in the DAY 
mode and UNA in the NITE mode, defined for the 
ACD group. There is a one-second resolution 
time. 
Enter: 0 - 600 (second), where 0 = minimum 
time-out (no time supervision). 
600 = maximum time-out. 
ANPT (Announcement Pattern)-Provides an- 
nouncements and music to queuing ACD calls 
after a predetermined time interval. The system 
can be programmed to provide flexible an- 
nouncement patterns, which can be individually 
assigned to each ACD group. In an ACD applica- 
tion where an annoucement device is connected 
to a trunk port (TNNX), calls coming in via loop 
start trunks that are not answered by the ACD 
agents will not route to the announcement de- 
vice. These calls will route to the attendant 
console or UNA. However, TIE, CSA, DID, and 
ground trunks have disconnect supervision that 
supports the announcement device hooked up 
to TNNX, thereby allowing unanswered ACD 
calls to route to the announcement device. ‘To 
program the Announcement Pattern, enter one 
or a combination of the following: 
1) When the system prompts Al (Announce- 
ment l), 
Enter: LNNX, TNNX, or NONE. 
LNNX and TNNX = Announcement 
Machine’s port number. 
NN = Station PCB number, X = Circuit 
number. 
NN = Trunk PCB number, X = Circuit 
number. 
NONE = End. 
2) At Ml (Music 1) prompt, 
Enter: MOH, SLT, or NONE. 
l MOH = Music-on-Hold. 
l SLT = Silence. 
l NONE = End. 
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3) At A2 (Announcement 2) prompt, 
Enter: LNNX, TNNX, or NONE. 
4) At M2 (Music 2) prompt, 
Enter: MOH, SLT, or NONE. 
5) At A3 (Announcement 3) prompt, 
Enter: LNNX, TNNX, or NONE. 
6) At M3 (Music 3) prompt, 
Enter: MOH, SLT, or NONE. 
NOTE: 
The system will prompt you with Al through 
M3 unless NONE is entered. When NONE is 
entered, the next prompt will be REPD. When 
A 1 through A3 is programmed, REPD cannot 
be NONE. It must be an AX .., entry. 
REPD (Repeat Disposition)-Provides the sys- 
tem with the capability to repeat the announce- 
ment pattern. However, it is not necessary to 
repeat the whole pattern. For example, by enter- 
ing A2 M3, the system can be programmed to 
just repeat Announcement 2 through Music 3 
until a call departs from queue. By entering Al 
[space] M2, the system will repeat just An- 
nouncement 1 and M.usic 2 until a call departs 
from queue. 
Enter: AX or MX, AX MX, AX [space] MX (X = 
1 - 3), or NONE. 
NOTE: 
When an AXentryis made, itmustbe followed 
by an MX entry (AX alone is not allowed). The 
MXentrymustbeprogrammedaseitherMOH 
or SL T. 
OVFD (Overflow Disposition)-Allows the ACD 
calls waiting in queue to be connected to one of 
the overflow destinations. The system periodically 
“looks ahead” so that calls will immediately be 
routed to the first-available overflow destination. 
(Any ACD group can be designated as an overflow 
group for any number of other ACD groups.) 
Each ACD group queue is associated with an 
overflow threshold that governs the disposition 
(timing) of calls to be overflowed. To program the 
overflow disposition (when to begin overflow of 
calls), Enter: RBT = Overflow at the end of the time ’ 
interval before Announcement 1 is con- :. 
netted. 
Ml = Overflow at the end of Music 1 time 
interval. 
M2 = Overflow at the end of Music 2 time 
interval. 
M3 = Overflow at the end of Music 3 time 
interval. . . 
NONE = No overflow 
. 
NOTE: 
Continuouslook-aheadisprovided when there 
are no announcement ports. When an- 
nouncement ports are programmed, look- 
ahead occurs at the end of MOH. 
OVFG (Overflow Group)-Designates an over- 
flow destination for an ACD group. 
Enter: ATT, NNNN, UNA, LNNX/TNNX, or 
NONE 
l ATT = Attendant Console. 
l NNNN = Station DN, Master Distrib- 
uted Hunt Group pilot number, or 
another ACD Group pilot number. ’ 
l UNA = UNA bell. 
l LNNX/TNNX = Announcement 
Machine’s port number. 
l NONE = No overflow. 
When overflowing to a station or trunk port, they 
CANNOT be the same ports that are used for the 
Announcement Patterns (prompts Al, A2, and 
A3). It must be a separate port. Criteria for trunk 
ports includes: 
l EAM and/or GRD signaling 
l Disconnect Supervision 
l Answer Supervision 
l First Party Release 
DID trunk ports are not allowed to be used as 
overflow destinations. 
RBTT (Ring Back Tone Timer)-Indicates the 
length of time interval before the system con- 
nects queuing ACD calls to the first announce- 
ment. 
Enter: 0 - 120 (second). 
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FEBRUARY 1992 
MUTl (Music 1 Timer)-Indicates the connection 
time of queuing ACD calls to music source 1. 
Enter: 0 - 255 (second). 
MUT2 (Music 2 Timer)-indicates the connection 
time of queuing ACD calls to music source 2. 
Enter: 0 - 255 (second). 
MUT3 (Music 3 Timer)-Indicates the connection 
time of queuing ACD calls to music source 3. 
Enter: 0 - 255 (second). 
ALGE (Alarm Generation)-Enables the system 
to trigger an audible alarm to the supervisor 
position, when certain predefined thresholds (for 
example, queue size, queue waiting time) are 
exceeded. The alarm will remain on until the 
supervisor presses the m button. 
Enter: O,l, 2, or NONE. 
NOTE: 
One, or a combination of two of the following 
criteria can be selected to trigger the alarm: 
0 = Queue size is greater than the number 
programmed in ANQO. 
1 = Number of calls exceeding call waiting 
alarm timer 7 (CAT7) is greater than the 
number of calls programmed in ANQ 1, 
2 = Number of calls exceeding call waiting 
alarm timer2 (CATZ) is greater than the 
number of calls programmed in ANQZ, 
ANQO (Alarm: Number of Queue O)-Indicates the 
queue size threshold that has to be exceeded 
before an alarm is triggered. 
Enter: Number of calls to determine queue size. 
CAT1 (Call Waiting Alarm Timer 1 )-Defines the 
call waiting timer 1 threshold that has to time out 
before an alarm is triggered (sets the timer for 
ANQl). 
Enter: 0 - 255 (second). 
ANQI (Alarm: Number of Queue I)-Indicates the 
queue size threshold, after call waiting timer 1 
expires, that has to be exceeded to trigger an 
alarm. 
Enter: Number of calls to determine queue size. CAT2 (Call Waiting Alarm Timer 2)-Defines the 
call waiting timer 2 threshold that has to time out 
before an alarm is triggered (sets the timer for 
ANQ2). 
Enter: 0 - 600 (second). 
ANQ2 (Alarm: Number of Queue2)-Indicates the 
queue size threshold, after call waiting timer 2 
expires, that has to be exceeded to trigger an 
alarm. 
Enter: Number of calls to determine queue size. 
NOTES: 
1. CAT1 and ANQI work together. 
2. CAT2 and ANQ2 work together. 
ALGT (Alarm Guard Timer)-Provides the sys- 
tem with the capability to NOT trigger a new alarm, 
until the alarm guard timer expires, when a 
current alarm is being sounded and processed at 
an ACD group supervisor position. 
Enter: 0 - 30 (minute). 
ASPS (Supervisor Password)-Defines a 
supervisor’s password used to log in to and log 
out of the ACD group for monitoring purposes. 
Enter: XXXX = 4-digit number. 
NOTE: 
The supervisor’s password must be four digits 
long. 
ACWT (After Call Work Time)-Indicates the 
length of time that an ACD agent is in After Call 
Work mode, after disconnecting from an ACD 
call. The agent position remains in this mode 
until the predefined After Call Work Time ex- 
pires. During this time the agent position is not 
available for any incoming ACD calls. There is a 
one-second resolution time. 
Enter: 0 - 255 (second). 
AALN (ACD Agent Line Number)-Indicates an 
ACD agent’s line number, which is also assigned 
in the DEKT Data Block. 
Enter: XXX . . . XXX (XXX = 0 - 127) in response 
to the A prompt. 
XXX...XXX(XXX=O-127)inresponse 
to the D prompt. 
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TABLE 17-1 
Procedure-ACD Data Block 
Authorization Procedure must be completed. If an 
OK response is received, proceed as follows: 
ITEM PROMPT USER ENTRY NOTE 
OK DACM 
- DISK LOADING - 
MOH SLT NONE 
ACD 
Agent Line Number AALN 
A 
xxx . . . xxx 18 
D 
xxx . . . xxx 
ACD/MIS Agent’s ID Number AAID 
& Name A XXXX#MMMMMMMM . . . 19 
XXXX#MMMMMMMM 
D xxxx . . . xxxx 
(con tin uedl 
17-4