Toshiba Dp5018ds Instruction Manual

							Microphone Cut-Off
This feature prevents callers from monitoring the sounds near your telephone when 
your telephone receives a Handsfree Call or cuts-off the telephone microphone while 
on a speakerphone call. When the feature is ON, the 
Microphn Cut-off LED lights 
steady red and the Mic and Spkr LEDs do not light when your telephone is called. 
When the feature is OFF, the 
Microphn Cut-off LED is not lit and your micro-
phone works. The 
Microphn Cut-off functions on Handsfree Answerback and 
speaker OCA calls for privacy.
‰	 To	 turn	the	microphone	 ON/OFF
‰  Press 
Microphn Cut-off to toggle between ON/OFF.
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							Off-hook Call Announce
Off-hook Call Announce (OCA) enables you to complete a call to a busy digital tele-
phone. Your telephone must be programmed to either announce automatically or to 
announce after you press a button on your dial pad. The destination telephone must 
be programmed to accept an OCA. The announcement may be delivered over the 
handset or the speaker.
Handset OCA can operate on any digital telephone. Speaker OCA requires the addi-
tion of a special circuit board inside the speakerphone.
‰  To make an OCA call
‰ Manual – Dial an extension. When you hear busy tone, press 
5 and, after one 
long tone, you can talk through the speaker of the destination telephone. The per -
son you are calling has answering options described below. 
‰  Automatic – If your telephone and the extension you are calling have been pro-
grammed for Automatic OCA, you can talk through the speaker of the destination 
telephone without hearing the busy tone and without dialing 
5.
‰  To answer a Handset OCA call
While you have a call in progress, you hear one tone in your handset to indicate that 
a second station is calling. 
‰ Press 
Mic to toggle between the new and original callers.
You talk to the new caller for as long as you hold down 
Mic. When you release 
the button, you return to the original caller. In both cases, neither caller can hear 
the other. Your LCD indicates which station or CO line you are connected to. 
‰  To answer a Speaker OCA call
1. While you have a handset call in progress and you hear one tone, this indicates 
that a second station is calling. The second caller connects to the speaker in your 
telephone. The Spkr LED flashes and the Mic LED lights. You will be speaking 
to the first caller through your handset and the second caller through the micro-
phone.
2.  To turn off your microphone speaker to the second party, you can press 
Mic or 
Microphn Cut-off; the Mic LED turns Off. You will no longer be talking to the 
second caller, although he/she can still speak through your speaker. 
3.  Press 
Mic or Microphn Cut-off again to reconnect to the second caller. You 
can toggle as often as you choose. If you do not want the first caller to hear your 
conversation with the second caller, cover the mouthpiece of your handset.
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							Override Calls
The available override features are:
•	 Busy	Override
•	 Do	 Not	Disturb	 Override
•	 Executive	 Override
•	 Destination	 Restriction/Traveling	 Class	Override
•	 Class	 of	Service	 Override
•	 Privacy	 Override
Busy Override
Ring Over Busy Override enables you to send a muted ring tone to a busy station to 
indicate a call is waiting. The Busy Override (BOV) muted ring can be programmed 
for each station to be two muted rings only or continued muted rings until the call is 
answered. This option applies to the station receiving the muted ring. The muted ring 
can be sent to the telephone speaker or to the telephone handset/headset and speaker.
‰  To use Busy Override
‰ After reaching a busy station, press 
2. A muted tone is heard at the busy station, 
indicating that a call is waiting. The station number displays.
Do Not Disturb Override
Do Not Disturb (DND) Override lets you send a call waiting tone or ringing to a sta-
tion in DND mode to indicate that a call is coming in. Your telephone may be pro-
grammed to block DND Override from other telephones. Your station’s LCD shows 
the station you have called is in the DND mode.
OCA is possible to DND stations from stations that are programmed for DND 
Override.
‰  To use DND Override
‰ After reaching a station in DND mode, press 
2. A tone signal is heard at the 
DND station, indicating a call is coming in. On your station, the LCD shows the 
station number you have overridden.
Your LCD displays 
DND OVR DENY, if the station you called denies DND 
Override.
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							#6061Login - from Agent Station
#6062Logout - from Agent Station
#6161 + DN + #Login - Agent Station (DN) from another station
#6162 + DN + #Logout – Agent Station (DN) from another station
where DN = the Directory number of the agent station.
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Executive Override
Executive Override enables you to enter an established conversation. Your telephone 
can also be programmed to block Executive Override from other telephones.
‰  To perform Executive Override
‰ After reaching a busy station, press 
3
...or, if you have an LCD telephone, use the OVRD Soft Key. 
You enter a conference with the busy station and the party to whom he was talk-
ing. The called parties may hear an optional tone signal prior to your entering the 
conversation. 
Your LCD displays 
EXEC OVR DENY, if the station you called denies Executive 
Override. If you do not have Override privileges, you will camp on.
Destination Restriction/Traveling Class Override
Enables a station user to override the Destination Restriction or Traveling Class of a 
particular telephone by entering a pre-determined account code.
‰  To use Destination Restriction or Traveling Class Override
1. Press 
471. Confirmation tone plays and the LCD shows “Enter OVR Code.”
2.  Enter the trunk access code or LCR access code.
3.  Dial the external telephone number.
Class of Service Override
By dialing a Class of Service (COS) Override code, a user can change a station’s set 
of privileges to one associated with the override code. When the call is terminated 
and another is attempted from the same station, the original COS is applied. This 
allows selected users to override restrictions that are placed on any telephone in the 
system.
‰  To perform Class of Service Override
1. Access a Primary or Phantom DN. You hear dial tone and the LED flashes at the 
in-use rate.
2.  Press 
#471. Dial tone stops. Your LCD prompts you to enter a code.
3.  Enter the COS Override Code (four digits). You hear dial tone.
4.  Dial a telephone number.
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Note For security reasons, the override codes are only available on a selected basis. 
See your System Administrator.
Privacy Override
This feature enables you to enter an established call on a line you share with another 
telephone. Up to two station users can enter an existing Central Office (CO) line-
to-station call (i.e., up to three stations can be connected to a CO line). You can 
also use this feature if the station that is already connected to the CO line is in the 
Privacy Release mode. 
Station users with 
Privacy Release can allow stations with the shared button 
appearance to enter their conversations, even if the station entering the conversation 
is not programmed for Privacy Override. (see  “Privacy” on page 59.)
Paging
Station users can make page announcements to telephones and external speakers. 
Check with your System Administrator to find out the zone numbers for various pag-
ing groups. 
‰  To make a Page Announcement to telephones or external speakers
1. Lift the handset, press your extension button and enter a paging access code.
2.  Make your announcement, then hang up.
‰  To make a Group Page
‰ Press 
Group Page and enter the Group number (01~16)
...or press extension + 
#31 and enter the zone number. 
Answering a Page
‰  To answer a Group Page, lift the handset off-hook, dial #5#36 and enter the 
Page Zone number (01~08, depending on your telephone system). 
‰  To answer an External Page Zone, lift the handset off-hook, dial 
#5#36 and 
enter the Page Zone number (01~08, depending on your telephone system). 
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							All Call Page
You can make an All Call Page to telephones assigned to the “All Call Page Group.” 
Stations are assigned to the “All Call Page Group” in system programming.
‰  To make an All Call Page
1. With the handset off-hook, press 
All Call Page
...or dial #30. This pages all telephones in the All Call Page Group but, depend-
ing on system programming, you may or may not page external speakers.
2.  Make your announcement then hang up.
‰  To answer an All Call Page
1. Lift the handset off-hook, dial 
#5#36.
2.  Enter the Page Zone Number (01~08, depending on your telephone system).
Emergency Page
An Emergency Page overrides Group Pages or All Call Pages to telephone and exter -
nal paging devices.
‰  To make an Emergency Page, lift the handset off-hook, dial 
#37.
‰  To make an Emergency Page to a group, lift the handset off-hook, dial 
#38 and 
enter the Group number.
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							Privacy
Privacy controls the ability of more than one person to use the same extension or 
CO line at the same time. Privacy applies to multiple appearances of extensions, 
Phantom extensions, outside Lines and outside Line Group buttons. The application 
of Privacy to individual telephones is controlled in system programming.
By default, the system is private. If you are in a conversation, another telephone with 
an appearance of the line on which you are talking cannot intrude unless that tele-
phone has been programmed for Privacy Override. In that event, the other telephone 
may enter and leave the conversation at will. If all users are provided with Privacy 
Release in Class of Service, the system will function as non-private.
Your telephone may be equipped with a 
Privacy Release and/or a Privacy on 
Line
  button. On a normally private telephone, Privacy Release allows other 
appearances of you line to join the conversation. On a normally non-private tele-
phone, 
Privacy on Line allows you to exclude others. The Privacy condition may 
be toggled at any time during a conversation. At the end of the conversation, the 
line’s privacy condition returns to its original state.
‰  To use Privacy Release
‰ While on a CO line call, press 
Privacy Release. The LED lights red. The out-
side line flashes at all appearances. When another station user enters the outside 
line call by pressing a common outside 
Line, the Privacy Release LED turns Off. 
To add a third station, press 
Privacy Release again; the process repeats.
‰  To set/cancel Privacy
‰ Press 
Privacy on Line to set privacy. The LED lights steady red. Others are 
blocked from entering your outside line calls when they press a common 
Line
...or press Privacy on Line again to cancel the feature. The LED turns Off.
Redial
Use this button to redial the last number dialed from your telephone.
‰  To redial the last number, press 
Redial or *0.
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							Speed Dial
Speed Dial (SD) enables you to dial a sequence of up to 32 digits with a shorter 
code. Dial sequences can include telephone numbers, authorization codes, passwords 
feature activation codes and pauses. Speed Dial may be used to originate a call or 
invoked after a call is established. There are two types of Speed Dial: 
•	 System SD	– All telephones in your system can share a list of up to 800 System 
Speed Dial numbers under the exclusive control of the System Administrator. In 
some cases, System Speed Dial enables you to reach numbers that you would not 
be allowed to dial directly from your telephone.
•	 Station	 SD – Your System Administrator allocates a block of up to 100 personal 
SD numbers (10 per telephone). You have exclusive use of them and you can 
create and change them from your own telephone.If you have a 9-Line LCD 
telephone, you can assign names to your station SD numbers to appear on the 
Personal SD Directory display (see your System Administrator or use the proce-
dure for  “Storing Personal Speed Dial Names” on page 63.)
‰  To use personal Speed Dial
1. See your System Administrator to check how many personal Speed Dial numbers 
are allocated to your telephone and if you have Speed Dial capabilities enabled 
on your telephone.
2.  Setup / Store your personal Speed Dial numbers.
3.  Assign names to personal Speed Dial numbers (on supported models).
Making a Call Using Speed Dial
There are two ways to begin a Speed Dial Call.
1. Press 
Spdial on a DP5000-series digital telephone
...or press the 
* button on any telephone.
2.  Dial the Station or System Speed Dial Number. Station Speed Dial num-
bers occupy numbers 100~199. System Speed Dial numbers occupy numbers 
200~999.
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							Storing a System/Station Speed Dial Number 
1. Dial #66. The display shows “SPEED DIAL” and you hear Entry Tone.
2.  Dial the Station Speed Dial number (100~199) or System Speed Dial number 
(200~999). The LCD shows your digits and you hear Entry Tone.
3.  Dial the telephone number to be stored + 
#. Include any required access and area 
codes. The LCD shows “SPEED DIAL” + the Speed Dial Number + destination 
+ #. You hear Success Tone.
4.  Lift handset.
5.  To enter another number repeat steps 1-4. Refer to  Table 9 below.
Example: To store a Station Speed Dial number to Speed dial location 100, dial 
#66 + 100 + 99495833000 + #
Advanced Speed Dial Operation
Special Characters SD numbers may include 
0~9, #, * and Pause. For an example on how to use spe-
cial characters, see  page 87.
Long SD Numbers Up to 32 digits can be stored in one SD location. If you exceed 32 digits, the excess 
digits are automatically stored in the next sequential SD location. If SD 100 contains 
40 digits, then 8 of those digits would be stored in SD 101. If you save other digits 
to SD101 they will over-write the eight digits automatically stored there.
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