Toshiba Dp5018ds Instruction Manual

							Office Products Group
January 2008
DP5000-Series
Telephone User  Guide 
						

							Publication Information
Toshiba of Canada Limited, reserves the right, without prior 
notice, to revise this information publication for any reason, 
including, but not limited to, utilization of new advances in 
the state of technical arts or to simply change the design of 
this document.
Further, Toshiba of Canada Limited, also reserves the right, 
without prior notice, to make such changes in equipment 
design or components as engineering or manufacturing 
methods may warrant.
DP5000-UG-VA-E 
Version A,  January 2008
© Copyright 2007 
Toshiba of Canada Limited
All rights reserved. No part of this manual, covered by the 
copyrights hereon, may be reproduced in any form or by 
any means—graphic, electronic, or mechanical, including 
recording, taping, photocopying, or information retrieval sys-
tems—without express written permission of the publisher of 
this material.
Strata is a registered trademark of Toshiba Corporation. 
Stratagy is a registered trademark of Toshiba America 
Information Systems, Inc.
Trademarks, registered trademarks, and service marks are the 
property of their respective owners.
CAUTION! 
Do not use cleansers that contain benzene, paint thinner, alcohol or other solvents on the telephone’s 
rubber feet. The color of the rubber may transfer to the desk or mounting surface. 
Important! Toshiba Office Products Group sells its products through Authorized 
Dealers. Our Dealers are certified in Sales and Technical   
Training for Toshiba products, and focus on providing the best possible 
customer experience. Dealer services include: network assessments,   
product recommendations, installations, and ongoing technical and   
sales support. Before making any changes or updates to their Toshiba   
Telecom product (hardware or software), Toshiba advises Businesses to 
contact their System's installing Dealer or an Authorized Toshiba   
Dealer in their area. 
 
To locate a Toshiba Telecom dealer, visit: www.toshiba.ca 
						

							Toshiba of  Canada Limite d
Office Products Grou p
End-User Limited Wa rranty
Toshiba  of Canada  Limited  (TCL) warrants  that this telephone  equipment  manufactured  by Toshiba  (except  for 
fuses,  lamps,  and other  consumables)  will, upon  delivery  by TCL  or  an  authorized  TCL dealer  to a retail  customer  
in  new  condition,  be free  from  defects  in material  and workmanship  for twenty-four  (24) months  after delivery , 
except  as otherwise  provided by TCL  in the  TCL  warranty  accompanying  the products  or posted  on TCL ’s website.  
Products which are not manufactured by  Toshiba but are purchased from  Toshiba, will be subject to the warranty 
provisions  provided by the  equipment  manufacturer , unless TCL  notifies  the end-user  of any  additional  warranty 
provisions in writing. 
This warranty is void (a) if the equipment is used under other than no\
rmal use and maintenance conditions, (b) if  
the  equipment  is modified  or altered,  unless the modification  or alteration  is expressly  authorized  by TCL,  (c) if 
the  equipment  is subject  to abuse,  neglect,  lightning,  electrical fault, or accident,  (d) if the  equipment  is repaired 
by  someone  other than TCL or  an  authorized  TCL dealer , (e)  if the  equipment’ s serial  number  is defaced  or 
missing,  or (f)  if the  equipment  is installed  or used  in combination  or in assembly  with products  not supplied  by 
TCL  and which are not compatible or are of inferior quality , design, or performance.
The  sole  obligation  of TCL or T oshiba  Corporation  under this warranty , or  under  any other  legal obligation  with 
respect  to the  equipment,  is the  repair  or replacement  of such  defective  or missing  parts as are  causing  the malfunc-
tion  by TCL  or its  authorized  dealer with new or refurbished  parts (at their  option).   If  TCL  or one  of its  authorized  
dealers  does not replace  or repair  such parts,  the retail  customer’ s sole  remedy  will be a refund  of the  price  charged 
by TCL  to  its  dealers  for such  parts  as are  proven  to be  defective,  and which  are returned  to TCL through  one of 
its  authorized  dealers within the warranty  period and no later  than thirty  (30) days  after such  malfunction, 
whichever first occurs.
Under  no circumstances  will the retail  customer  or any  user  or dealer  or other  person  be entitled  to any  direct,  
special,  indirect,  consequential,  or exemplary  damages, for breach  of contract,  tort, or otherwise.  Under no circum-
stances will any such person be entitled to any sum greater than the pur\
chase price paid for the item of equipment  
that is malfunctioning.
To  obtain  service  under this warranty , the  retail  customer  must bring  the malfunction  of the  machine  to the 
attention  of one  of TCL ’s authorized  dealers within 
the applicable  warranty period and no later  than thirty  (30) 
days  after such  malfunction,  whichever first occurs.   Failure  to bring  the malfunction  to the  attention  of an 
authorized  TCL dealer within the prescribed time results in the customer being not ent\
itled to warranty service .
THERE  ARE NO OTHER  WARRANTIES  FROM EITHER  TOSHIBA  OF CANADA  LIMITED  OR TOSHIBA 
CORPORAT ION WHICH  EXTEND  BEYOND  THE FACE  OF THIS  WARRANTY . ALL  OTHER  WARRANTIES, 
EXPRESS  OR IMPLIED,  INCLUDING  THE WARRANTIES  OF MERCHANT ABILITY, FITNESS  FOR A 
PA RT ICULAR PURPOSE,  AND FITNESS FOR USE,  ARE EXCLUDED.
No  TCL  dealer  and no person  other than an officer  of TCL  may  extend  or modify  this warranty .  No  such  modifica-
tion or extension is ef fective unless it is in writing and signed by the V ice President and General Manager, Of fice 
Products Group. 
						

							WARRANTIES FOR NON-TOSHIBA BRANDED THIRD PARTY PRODUCTS
A valuable element of Toshiba’s product strategy is to offer our customers a complete product 
portfolio. To provide this value to our customers at the most optimal prices, we offer both  
Toshiba-branded and third-party manufactured products that support our Toshiba Strata CIX 
product portfolio. Similar to other resellers of software, hardware and peripherals, these third-party 
manufactured products carry warranties independent of our Toshiba limited warranty provided with 
our Toshiba-branded products. Customers should note that third-party manufacturer warranties 
vary from product to product and are covered by the warranties provided through the original 
manufacturer and passed on intact to the purchaser by Toshiba. Customers should consult their 
product documentation for third-party warranty information specific to third-party products. More 
information may also be available in some cases from the manufacturer’s public website.
While Toshiba offers a wide selection of software, hardware and peripheral products, we do not 
specifically test or guarantee that the third-party products we offer work under every configuration 
with any or all of the various models of the Toshiba Strata CIX. Toshiba does not endorse, warrant 
nor assume any liability in connection with such third party products or services. If you have 
questions about compatibility, we recommend and encourage you to contact the third-party 
software, hardware and peripheral product manufacturer directly. 
						

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Contents
Introduction
Organization ........................................................................\
.............................................. vii
How to Use This Guide  ........................................................................\
............................ viii
Conventions  ........................................................................\
.......................................... viii
Related Documents/Media  ........................................................................\
.......................... x
Chapter 1 – The Grand Tour
DP5000-series Telephone Overview  ........................................................................\
........... 5
Fixed Buttons  ........................................................................\
........................................... 6
Programmable Feature Buttons ........................................................................\
................ 8
Key Strip  ........................................................................\
.................................................. 8
LCD  ........................................................................\
............................................................. 9
9-Line LCD Display  ........................................................................\
................................ 9
4-Line LCD Display  ........................................................................\
.............................. 10
Soft Keys  ........................................................................\
................................................... 10
Chapter 2 – The Basics
Customizing Your Telephone  ........................................................................\
.................... 11
Volume Control  ........................................................................\
...................................... 11
Volume Control for the Single Line Telephone  .............................................................12
LCD Contrast  ........................................................................\
......................................... 13
Brightness Control  ........................................................................\
................................. 13
Backlight On/Off  ........................................................................\
.................................... 14
Keystrip Labels  ........................................................................\
......................................... 15
Strata CIX DP5000-series Telephone UG     01/08 
						

							Ring Tones ........................................................................\
................................................. 15
Dial Pad and Button Beeps  ........................................................................\
.................... 16
Speakerphone/Microphone Sensitivity Adjustment  .......................................................17
Telephone Terminology  ........................................................................\
............................. 18
Making a Call  ........................................................................\
............................................ 19
Handset  ........................................................................\
................................................... 19
Spkr Button  ........................................................................\
............................................ 19
Hot Dialing  ........................................................................\
............................................. 19
Dial Directory  ........................................................................\
........................................ 20
Answering a Call  ........................................................................\
....................................... 21
Handset  ........................................................................\
................................................... 21
Speaker  ........................................................................\
................................................... 21
Handsfree Answerback  ........................................................................\
.......................... 21
On a Call  ........................................................................\
................................................... 22
Switching Between Handset and Speakerphone  ............................................................22
Microphone (Mic/Mute) Button  ........................................................................\
............ 22
Hold 22
LED Indicator Details  ........................................................................\
............................ 24
Chapter 3 – Feature Operations
Account Code Calls  ........................................................................\
................................... 25
Verified/Non-Verified Account Codes  ........................................................................\
... 25
Forced Account Codes  ........................................................................\
........................... 26
Voluntary Account Codes (Verified/Non-Verified)  ........................................................27
Advisory Messages  ........................................................................\
................................... 28
Alarm Notification Button  ........................................................................\
........................ 29
Automatic Busy Redial  ........................................................................\
............................. 29
Automatic Callback  ........................................................................\
................................... 30
Background Music  ........................................................................\
.................................... 31
Call Forward  ........................................................................\
.............................................. 32
System  ........................................................................\
.................................................... 32
Station  ........................................................................\
.................................................... 32
Station Call Forward Categories  ........................................................................\
............ 33
Call Forward Settings  ........................................................................\
............................ 33
Station Call Forward Procedures  ........................................................................\
........... 34
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							Call Forward Examples........................................................................\
.......................... 35
Call Park Orbits  ........................................................................\
......................................... 36
Call Pickup  ........................................................................\
................................................ 37
Group Pickup  ........................................................................\
......................................... 37
Ringing, Page or Held Call Pickup  ........................................................................\
........ 37
Call Transfer  ........................................................................\
.............................................. 39
Call Waiting  ........................................................................\
............................................... 40
Caller ID  ........................................................................\
.................................................... 41
Conference Calls  ........................................................................\
....................................... 41
Adding Voice Mail to a Conference  ........................................................................\
...... 42
Supervising a Tandem Call  ........................................................................\
.................... 43
Conference Add/Split/Join/Drop  ........................................................................\
............ 43
Direct Inward System Access (DISA)  ........................................................................\
...... 45
Direct Station Selection Buttons (Hotline)  ....................................................................... 45
Do Not Disturb  ........................................................................\
.......................................... 46
Setting DND for Another Extension  ........................................................................\
...... 47
Door Lock(s)  ........................................................................\
............................................. 47
Door Phone(s)  ........................................................................\
........................................... 48
Emergency Call  ........................................................................\
......................................... 49
Emergency Monitoring Station  ........................................................................\
.............. 49
Emergency Ringdown  ........................................................................\
............................... 50
Language Codes  ........................................................................\
........................................ 50
Message Waiting  ........................................................................\
....................................... 51
Turning On/Off MW LED on Another Extension  .........................................................52
Microphone Cut-Off  ........................................................................\
.................................. 53
Off-hook Call Announce  ........................................................................\
........................... 54
Override Calls  ........................................................................\
........................................... 55
Busy Override  ........................................................................\
........................................ 55
Do Not Disturb Override  ........................................................................\
....................... 55
Executive Override  ........................................................................\
................................ 56
Destination Restriction/Traveling Class Override  .........................................................56
Class of Service Override  ........................................................................\
...................... 56
Privacy Override  ........................................................................\
.................................... 57
Paging  ........................................................................\
........................................................ 57
Answering a Page  ........................................................................\
.................................. 57
Strata CIX DP5000-series Telephone UG     01/08Strata CIX DP5000-series Telephone UG     01/08 
						

							All Call Page ........................................................................\
.......................................... 58
Emergency Page  ........................................................................\
..................................... 58
Privacy  ........................................................................\
....................................................... 59
Redial  ........................................................................\
......................................................... 59
Speed Dial  ........................................................................\
................................................. 60
Making a Call Using Speed Dial  ........................................................................\
........... 60
Storing a System/Station Speed Dial Number  ...............................................................61
Advanced Speed Dial Operation  ........................................................................\
............ 62
Storing Personal Speed Dial Names  ........................................................................\
...... 63
Tone First / Voice First Signalling  ........................................................................\
............ 65
Tone First Signalling  ........................................................................\
.............................. 65
Voice First Signalling  ........................................................................\
............................. 65
Tone/Pulse Dialing  ........................................................................\
.................................... 66
Uniform Call Distribution  ........................................................................\
......................... 67
Login/Logout  ........................................................................\
......................................... 68
Chapter 4 – ADM/DSS Console
Add-on Modules  ........................................................................\
........................................ 69
ADM  ........................................................................\
.......................................................... 70
Buttons and LEDs  ........................................................................\
.................................. 70
Adding an ADM  ........................................................................\
..................................... 71
Brightness Control  ........................................................................\
................................. 71
Keystrip Labels  ........................................................................\
...................................... 71
DSS Console  ........................................................................\
............................................. 72
DSS Buttons  ........................................................................\
........................................... 72
Calling a Station  ........................................................................\
..................................... 72
Transferring to an Idle Station  ........................................................................\
............... 73
Call Transfer with Camp-on  ........................................................................\
.................. 74
Call Answering (Outside Line)  ........................................................................\
.............. 74
Speed Dial  ........................................................................\
.............................................. 74
Paging  ........................................................................\
..................................................... 75
Call Forward Override (DSS Override)  ........................................................................\
. 75
Night Transfer Button  ........................................................................\
............................ 75
Strata CIX DP5000-series Telephone UG     01/08