Toshiba Dp5018ds Instruction Manual

							Background Music
You can set background music over your telephone speaker or over external speak-
ers. At least one music source must be connected to your system. Up to 16 different 
music sources can be applied to the Strata CIX/CTX system: the first source is Quiet 
Tone, all others can be music or recorded information.
‰	 To	 enable	 background	 music	on	your 	telephone	 speaker
‰  Press 
BGM. LED turns on.
Or press an extension button + 
#490 +  n + #, where  n is the music source 1~15. 
‰	 To	 cancel	background	 music	on	your 	telephone	 speaker
‰  Press 
BGM. LED turns off.
‰  Or press an extension button + 
#491.
‰	 To	 change	 the	BGM	 source	 (1~15)	assigned	 to	the	 BGM	 button
Press an extension button + 
#9876 + BGM +  n + BGM, where  n is the music 
source 1~15.
‰	 To	 enable	 background	 music	over	your 	external	 paging	speakers
Press an extension button + 
#492 +  n + #, where  n is the music source 1~15.
‰	 To	 cancel	background	 music	over	your 	external	 paging	speakers
Press an extension button + 
#493 + Spkr.
Strata CIX DP5000-series Telephone UG     01/08 
						

							Strata CIX DP5000-series Telephone UG     01/08
1. While on a call, press Park in Orbit or press           (Cnf/Trn) + #33. The 
LED flashes green (consultation-hold). If you were on an extension during the 
call, and you have line button on your telephone, the line LED will flash until the 
call is picked up (depending on programming).
2.  Specify the Park Orbit using one of the following:
•	 Press	
* and the system automatically selects a General Park Orbit between 
7000~7019. The chosen orbit appears on the LCD.
•	 Enter	 a	valid	 extension.
•	 Press	
# and the system automatically selects your extension as the orbit. 
3.  Hang up. The caller’s extension or line number and the orbit number are shown. 
If the parked call is not retrieved within a specified time, the call rings back to 
your telephone. When a parked call recalls your telephone, the LCD shows the 
line or extension that is recalling and the orbit number. 
						

							Call Forward
There are two types of Call Forwarding that you can set. One is System Call 
Forward (set in System Programming) which automatically directs calls to a pre-
defined location, such as Voice Mail. See your System Administrator to determine or 
change your System Call Forward destination. 
The other type is Station Call Forwarding. You can use Station Call Forwarding to 
replace your System Call Forward destination with a custom Call Forward setting 
made from your station.
System
System Call Forward directs calls to a destination preset by an Administrator for 
each telephone, commonly set to voice mail. 
‰ To turn on System Call Forward for your telephone, press 
#620. Confirmation 
tone (three short tones) and display shows “DATA PROGRAMMED.” This indi-
cates the data is set.
‰  To turn off System Call Forward for your telephone, press 
#621. Confirmation 
tone (three short tones) and display shows “DATA PROGRAMMED.” This indi-
cates the data is set.
Station
Station Call Forward enables you to assign Call Forward destinations for each 
extension on your telephone that will override the telephone’s System Call Forward 
settings. Each extension can be independently setup to Station Call Forward to a 
unique destination. You can set a Programmable Feature Button to perform any Call 
Forward function - see  “Programming Feature Buttons” on page 84 for more details. 
Call Forward must be set prior to receiving the call.
The following calls to your station can be forwarded:
•	 Internal	 calls
•	 Auto	 Attendant	 calls
•	 Outside	 lines	that	ring	 only	 your	 station
•	 Transferred	 internal	or	incoming	 line	calls
Strata CIX DP5000-series Telephone UG     01/08 
						

							Station Call Forward Categories
You can set Call Forward for the following categories of calls. Within these catego-
ries, you can use five different types of Call Forward Settings (as detailed in the next 
section).
•	 Call	Forward	 Any	Call – Forwards any call, whether an internal call or incom-
ing line call.
•	 Call	 Forward	 -	Incoming	 Line – Forward incoming line calls only. 
•	 Call	 Forward	 Any	Call	-	Set	 for	Another 	Station – Enables you set forwarding 
of all calls for another telephone within your telephone system.
•	 Call	 Forward	 -	Incoming	 Line	Set	for	Another 	Station– Enables you to set 
forwarding of incoming line calls for another telephone within your telephone 
system.
•	 Call	 Forward	 Any	Call	and	Call	 Forward-Incoming	 line	can	be	set	 simultaneous-
ly on a telephone. This allows incoming lines calls to be forwarded to a different 
destination than all of the other types of calls.
•	 Call	 Forward	 destinations	 can	be	set	 to	internal	 destinations	 or	an	 outside	 tele-
phone number.
•	 You	 can	change	 your	forwarding	 destination	from	outside	 the	system	 using	the	
DISA feature. See your System Administrator for DISA telephone numbers and 
security code access.
Call Forward Settings
•	 Call	 Forward	 All	Calls – Forwards all calls immediately.
•	 Call	 Forward	 Busy/Do	Not	Disturb – Forwards calls immediately when your 
extension is busy or in Do Not Disturb (DND) mode.
In Tone-first systems with multiple lines, Call Forward Busy forwards calls only 
when all line appearances are in use. In Voice-first systems, Call Forward Busy 
forwards all calls any time your telephone is in use.
•	 Call	 Forward	 -	No	 Answer 	–	 Forwards unanswered calls after a preset number 
of rings. The preset number of rings can be set on a per user basis.
•	 Call	 Forward	 Busy/Do	Not	Disturb/No	 Answer	–	 Forwards all calls when you 
are busy, in DND mode or when you don\qt answer a call within a preset number 
of rings.
Table 7  Call Pickup Feature Codes Strata CIX DP5000-series Telephone UG     01/08 
						

							•	 Call	Forward	 Cancel – Cancels the set Call Forward feature. Notice that each 
category of Call Forward has a different code for canceling.
Station Call Forward Procedures
Table 15 on Page 105 contains Call Forward Button sequences. You can do a Call 
Forward function by entering the button sequence as described or by programming a 
Programmable Feature Button to perform the sequence. See  “Programming Feature 
Buttons” on page 84 to program a Programmable Feature Button.
‰  To use the Call Forward button sequence
‰ Follow the instructions in  Table 17 on Page 110, shown under the “Button 
Table 7 Call Pickup Feature Codes 
Ringing or   
Page Calls To Pick Up: Press Ext. Button, then dial 
the access sequence below:
Directed DN  A call ringing or held at the Extension Number.
#5#6 + Ext. No.
A call Ringing, held or parked at the Ext. No.
#5#29 + Ext. No.
Group  A call ringing a member of your pickup group.
#5#34
Directed Ext. A call ringing on any line of this Primary Ext. #5#5 + Primary Ext. No.
Directed Group  A call ringing an extension in this Pickup 
#5#32 + Group No.
Ext. No. A call ringing this Ext. No. only. Other lines ring-
ing on the same phone are unaffected.
#5#22 + Ext. No.
Outside Calls Any incoming outside line call.
#5#9
All Call, Group, 
and/or External 
PageAn All Call Page, Group Page and/or External 
Page by Page Zone or by a specific Ext. No.#5#36 + Page Zone No. 
(01~08) 
#5#5 + Ext. No. of another 
phone being paged.
Held Calls To Pick Up: Press Ext. Button, then dial 
the access sequence below:
Local Retrieve A call held on this telephone.
#5#71
Remote RetrieveA call held on another Primary Ext. No.#5#72 + Primary Ext. No.
Outside Line 
Retrieve A call held on this outside line only, regardless 
of the phone that placed the call on hold. Must 
enter a three digit outside line no. (e.g., 007).
#5#73 
+ Outside Line No. 
(001~128)
Directed Ext. 
Retrieve A call held on for this Ext. No., regardless of 
where this Ext. No. appears.
#5#74 
+ Ext. No.
Strata CIX DP5000-series Telephone UG     01/08
During call transfer, you can connect all three parties by pressing the   
          
(Cnf/Trn) button or by pressing the JOIN soft key. This allows the three 
parties to talk together. 
3.  Transfer with Camp On: If the station to which you want to transfer the call is 
busy, you may hang up and the transferred trunk or station will be camped on to 
the busy destination.
1. While on a call, press           (Cnf/Trn).  Your Line LED flashes green and you 
hear internal dial dial tone.
To	 transfer 	using	 the          (Conference/Transfer) button  
						

							Sequence” heading. Some features require additional input, such as:
•	 Dest.	Ext.	or	Telephone	 No. – Call Forward destination numbers can be 
internal extension numbers or outside telephone numbers. If the destination is 
an outside number, enter the access code used for dialing out (such as 
9) + the 
telephone number + 
#. The CIX accepts destination numbers of up to 32 dig-
its.
•	 Timer – Enter the number of seconds (08~60) your telephone should ring  before forwarding the call. (This is the Call Forward-No Answer timer.)
•	 Call	 Forward	 Pass	Code – A four-digit Call Forward pass code can be setup 
by your System Administrator and will allow one station to activate the call 
forward setting for another station. Users must enter the Call Forward pass 
code for the station to be forwarded.
Note  In Table 15 on Page 105, (tone) refers to three short tones used as a confirma-
tion tone and
 will play at that point in the sequence to confirm your input was 
accepted.
Strata CIX DP5000-series Telephone UG     01/08
  To transfer a call directly to Voice Mail (VM)
1. While on a call, press          
(Cnf/Trn).
2.  Enter 
#407.
3.  Enter the VM mailbox number (usually the same as the extension number) + 
#.
4.  Hang up and the caller is connected to the VM mailbox. This feature does a blind 
transfer to VM.
  To transfer a call directly to VM with a DSS button
1. While on a call, press          
(Cnf/Trn).
2.  Press the DSS button programmed to the voice mail number.
3.  Hang up and the caller is connected to the VM mailbox.
Press       (Hold). The existing call is placed on hold. The camped-on line rings 
your station (the Line LED flashes green - incoming call)....or if your telephone 
has the Auto Hold feature, just press the flashing extension button. 
						

							Call Forward Examples
‰	 To	set	your 	telephone	 to	Call	 Forward	 Busy-No	Answer	to	 an	 internal	 extension	
number
‰  Press your extension button + 
#6041 + 3000# + 10
#6041 = Call Forward Access Code sequence 
3000# = Internal Extension Number 
10 = Ring time in seconds before Call Forwards
‰	 To	 set	another 	telephone	 to	Call	 Forward	 Busy-No	Answer	to	 an	 outside	 desti-
nation	 number 	after 	a	 set	 time
‰  Press your extension button + 
#6042 + 1234 + 1111 + # + 9 +1 949 
5873000
 + # + 08
#6042 = Call Forward Busy No Answer Access Code sequence 
1234 = Other telephone’s extension number 
1111 = Call Forward Passcode for other telephone + #   
9 = Outside Line Access Code 
1 949 5553000 = 1 + Area Code + Telephone Number 
# = Must press after entering an outside destination number 
08 = Ring time in seconds before Call Forwards
Strata CIX DP5000-series Telephone UG     01/08
1.  While on a call, press           (Cnf/Trn). You hear dial tone and your Line LED 
flashes green.
2.  Call another station or outside line.
3.  When the called party answers, press
           (Cnf/Trn). If you receive a busy tone 
or no answer, press
           (Cnf/Trn) again to return to the original connection.
All parties are conferenced. If the second call was placed on a 
Line that appears 
on your telephone, the LED also flashes green.
4.  Repeat steps 1~3 until all parties are added or the maximum number of parties is 
reached.
Note  When the Master of the conference hangs up, the control is automatically 
transferred to the first internal station added to the conference call. If no other 
internal stations are included in the conference call, the call will be   
disconnected. 
						

							Call Park Orbits
The Call Park feature enables you to hold a call temporarily in a location other than 
your telephone. These areas are called orbits. You or another telephone user can 
retrieve a parked call from its orbit by specifying the orbit number. You can specify 
one of 20 General Park Orbits (7000~7019) or a valid extension number within the 
system.
Once you have parked a call in an orbit, you can:
•	 Hang	up	and	 retrieve	 the	parked	 call	at	a	later	 time
•	 Originate	 another	call
•	 Access	 a	voice	 paging	 device	to	announce	 the	parked	 call	for	pickup	 from	anoth-
er station
If you park a call and it is not retrieved, it will recall to the parking station and one 
of the following occurs:
•	 If	 your	station	 is	idle	 when	 the	system	 Call	Park	 recall	 timer	expires,	 the	parked	
call automatically recalls to your station.
•	 If	 your	station	 is	busy,	 the	parked	 call	camps	 on.
If you have an LCD telephone, you can let the system automatically select an avail-
able orbit number which displays on your LCD.
‰  To park a call
1. While on a call, press 
Park in Orbit or press Cnf/Trn + #33. The LED flashes 
green (consultation-hold). If you were on an extension during the call, and you 
have line button on your telephone, the line LED will flash until the call is picked 
up (depending on programming).
2.  Specify the Park Orbit using one of the following:
•	 Press	
* and the system automatically selects a General Park Orbit between 
7000~7019. The chosen orbit appears on the LCD.
•	 Enter	 a	valid	 extension.
•	 Press	
# and the system automatically selects your extension as the orbit. 
3.  Hang up. The caller’s extension or line number and the orbit number are shown. 
If the parked call is not retrieved within a specified time, the call rings back to 
your telephone. When a parked call recalls your telephone, the LCD shows the 
line or extension that is recalling and the orbit number.
Strata CIX DP5000-series Telephone UG     01/08
  To add Voice Mail to a conference call (performed by Conference Master)
1. Press          
(Cnf/Trn) to place the current call on Consultation Hold.
2.  Dial the voice mail (VM) extension number, then enter the VM mailbox and 
security code. This adds the voice mailbox to the conference.
3.  Press          
(Cnf/Trn) to reconnect to the original party. (You can continue to 
add conference members by pressing          
(Cnf/Trn) and dialing another   
extension.)
Now, all parties in the conference can listen to or record a message to this voice 
mailbox. Only the Master can control the VM with touchtones or Soft Keys.
  If you are the Conference Master, press the       (Hold) button once (or twice for 
Executive Hold) to place the conference call on hold. The other parties can con-
tinue with the conference. Music-on-hold is suppressed and your extension LED 
flashes green. You can rejoin the conference at any time by pressing your   
extension button. When you return, you retain Master status. 
						

							‰ To retrieve a parked call
1. Press 
Park in Orbit or press your extension button + #32.
2.  Enter the Orbit Number where the call is parked or 
# for the extension from 
which you are calling. You cannot use 
* to retrieve a parked call. The extension 
LED flashes at the in-use rate when the call is retrieved.
Call Pickup
You can pick up a call that is ringing another station’s extension, a call placed on 
hold at another station and other types of calls. When you pick up an internal call, 
the calling station and the called station displays on your LCD.
Group Pickup
Two or more stations can be assigned to a pickup group, there are a total of 32 
pickup groups available. You can easily pick up ringing calls on other extensions. 
Ringing calls include: new, transferred, internal, or external calls. You will have the 
ability to pick up calls for other extensions in your group and other groups as well. 
See your System Administrator for group assignments.
Ringing, Page or Held Call Pickup
This feature picks up ringing or held calls, including Group Page and All Call Page 
calls. If these types of calls occur at the same time, the pickup priority is station-to-
station and then Page calls in the order of occurrence. In some systems, this feature 
can be applied to pick up All Call Page exclusively.
Strata CIX DP5000-series Telephone UG     01/08
1.  While talking on an outside call, press          (Cnf/Trn). You hear dial tone.   
The extension LED flashes (conference rate).
2.  Dial an outside telephone number. 
3.  After the party answers, press          
(Cnf/Trn). The extension LED flashes   
(in-use rate) and all parties are conferenced.
If you receive a busy tone or if the station does not answer, press the flashing 
extension button to return to the original connection. 
4.  Press          
(Cnf/Trn) and hang up. The extension LED flashes (exclusive-hold 
rate) and the two lines are connected. The LED turns Off when the parties hang-up.
5.  To supervise a tandem call, press the extension button. If the parties have finished, 
hang up...or if the parties are still talking, press          
(Cnf/Trn) and hang-up. 
Both Line LEDs turn Off and the connection is released.
If your telephone company provides automatic disconnect supervision, the   
connection will release automatically when the parties hang up. If not, the lines 
must be supervised to be disconnected. 
						

							‰ To perform Call Pickup
‰ Press the buttons shown in the table below for the desired Pickup feature.
•	 The	 Primary	 extension	 number	is	the	 directory	 number	by	which	 the	telephone	
set is defined. Other, non-primary extension numbers may also appear on the 
telephone. By convention, the Primary extension number is assigned to the first 
button (on 
the bottom left-hand side) of a multi-button telephone.
•	 If	 more	 than	one	call	is	on	 hold,	 the	call	 on	the	 telephone’s	 lowest	button	number	
is picked up.
•	 Ringing	 calls	are	picked	 up	over	 held	calls	 as	a	priority.
Strata CIX DP5000-series Telephone UG     01/08
1.  Place the first caller/Conference on hold.
2.  Answer the incoming ringing call.
3.  While speaking to the incoming caller, press          
(Cnf/Trn) button.
4.  Press the blinking DN where the first caller/Conference was placed on hold.
5.  Press          
(Cnf/Trn) twice to join all parties together.