Toshiba Dp5018ds Instruction Manual
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‰ To transfer a call to an idle station 1. Press the DSS button corresponding to the station to be called. The call is placed automatically on hold. The Line or extension LED flashes green at double the on-hold rate, and the DSS LED flashes green. You hear a sin- gle ring tone. (If using the Tone signaling mode, you hear successive ring tones.) 2. Announce the call. With Tone signaling, you would have to wait for the called station to answer before announcing the call. 3. Hang up. Feature Code Feature Code Account Code660 Caller ID580 Automatic Busy Redial - On150 Cancel290 Automatic Callback160 Do Not Disturb (On/Off)180 Background Music530 Door Lock Cancel540 Call Forward - Any Calls DSS Button610 All Call340 Flash - Short200 Busy350 Flash - Long210 No Answer360 Microphone Cut-off840 Busy No Answer370 One Touch Button570 Call Forward - External (Outside) Calls Paging All Call 380 Page All Groups220 Busy390 Page Individual Groups230 No Answer400 Emerg. Page - Individ. Group250 Busy No Answer420 Emerg. Page - All Groups240 Call Park Orbit170 Answer Page - All Groups 590 Call Pickup Phantom Extension Message Waiting560 Incoming - Group Pickup 430 Privacy320 Incoming - Directed Extension Pickup 440 Privacy Release330 Incoming - Directed Group Pickup 450 Night Transfer600 Incoming - Directed Extension Pickup 460 Record to VM630 On hold - Local Retrieve490 Pause/Resume recording640 On hold - Remote Retrieve500 Release Button270 On hold - Outside Line Retrieve480 Release/Answer280 On hold - Directed Extension Retrieve510 Split860 On hold and Incoming520 Speed Dial260 Incoming - Any External Call470 User Programming Mode650 Strata CIX DP5000-series Telephone UG 01/08 2. Press (Hold).
The call rings the called station when you hang up. While the called station is ringing, the DSS LED is steady red, and the Line LED flashes green at the on- hold rate or if on a extension button, it goes idle. When the called station answers the call, the DSS LED stays steady red, and the Line LED becomes steady red. 4. If the station does not answer before a period set in system programming, the call recalls your station. Strata CIX DP5000-series Telephone UG 01/08
Call Transfer with Camp-on You can transfer a call to a busy station from either a DSS console or an ADM. Use the DSS to transfer the call, even though the DSS LED associated with the station you are “transferring to” is red. ‰ To transfer call to a busy station 1. Press DSS corresponding to the busy station to be called. You may hear a busy tone. The original caller is placed automatically on hold. The Line or extension LED flashes green at double the on-hold rate, and the DSS LED remains steady red. 2. Hang up. The call rings the called station once with the camp-on tone. While the called sta- tion is receiving this tone, the Line LED flashes green (on-hold rate) or if you are on a extension button, it goes idle. The [DSS] LED remains steady red. When the called station answers the transferred call, the Line LED becomes steady red. The [DSS] LED remains steady red. Note If the busy station is in the Do Not Disturb mode, the call will not transfer, but will recall your telephone immediately. Table 13 Special Characters *+ Hold Indicates “stop.” The One Touch button blinks rapidly and stops the delivery of the remaining digits in the string until it is pressed again. Multiple “stops” can be programmed into one string. * (1~9) Pause (1~9) seconds. If you need to pause longer than nine seconds, enter additional pause escape sequences. For example, to insert a 17-second pause, enter *9*8. The display of a pause in the Speed Dial Number shows a “P” without specifying the duration. In this example, you would see “PP.” ** *# Strata CIX DP5000-series Telephone UG 01/08 CNF #33*** (HOLD) FB1 #30 CNF – puts the caller on hold and gets new dial tone. #33 – code to park call ** – this special character outputs a single * which will select an available orbit and display the selected orbit on the phone. * (HOLD) – This special character is a Stop. The dial string pauses and enables the user to view the selected orbit on the display. The dial string will restart from this point when the One Touch button is pressed again. FB1 – gets new dial tone on the PDN
If the call is not answered after a specified Recall time set in system program-
ming, camp-on is cancelled and the transferred call rings back.
Call Answering (Outside Line)
If your ADM or DSS console is equipped with a Line button, you can answer out-
side line calls from the ADM or DSS console as you would from a digital telephone.
‰ To answer an incoming outside line call to a ADM or DSS Console, press the
flashing
Line.
Speed Dial
Your ADM or DSS console may be equipped with SD (Speed Dial) buttons that
can be programmed to dial telephone numbers or to access features.
SD buttons on
either the ADM or DSS console function like
SD buttons on digital telephones.
Table 14 Feature Access Codes
Feature Feature Access Code Sequences
Strata CIX DP5000-series Telephone UG 01/08
(Cnf/Trn) + #46, dial account code digits
(Cnf/Trn) + #441, hang up
Ext. button + #491 + (Spkr)
Ext. button + #493 + (Spkr)
(Cnf/Trn) + #33 + Orbit Number (7000~7019) or
an Ext. No.
Table 14 Feature Access Codes Feature Feature Access Code Sequences Account Code (while on a call) Cnf/Trn + #46, dial account code digits Attendant ConsoleExt. button + 0 Automatic Busy Redial - On Cnf/Trn + #441, hang up Automatic Busy Redial - OffExt. button + #442 Automatic Callback (while on a call) 4 when you hear busy tone Automatic Callback CancelExt. button + #431 Background Music Telephone Speaker OnExt. button + #490 + music source no. (1~15) + # Telephone Speaker OffExt. button + #491 + Spkr External Speaker On Ext. button + #492 + music source no. (1~15) + # External Speaker Off Ext. button + #493 + Spkr Activate (while on a call)Cnf/Trn + #33 + Orbit Number (7000~7019) or an Ext. No. Retrieve (while on a call) Ext. button + #32 + Orbit Number (7000~7019) or an Ext. No. Directed DN pickup of ringing or held calls.Ext. button + #5#6 + Ext. No Directed DN pickup of ringing, held or parked calls.Ext. button + #5#29 + Ext. No. to be picked up Incoming - Group Pickup Ext. button + #5#34 + Group Number to be picked up Incoming - Directed Extension Pickup Ext. button + #5#5 + Primary Ext. No to be picked up Incoming - Directed Group Pickup Ext. button + #5#32 + Group Number to be picked up Incoming - Directed Extension Pickup Ext. button + #5#22 + Ext. Number All Call Page, Group Page and/or External Page Pickup of page Ext. button + #5#36 + Page Zone No. (01~08) #5#5 + Ext. No. of another phone being paged. Local Pickup (call held on this phone)Ext. button + #5#71 Strata CIX DP5000-series Telephone UG 01/08
Paging Table 14 Feature Access Codes Feature Feature Access Code Sequences Remote Pickup (pickup another exten- sion)Ext. button + #5#72 + Primary Ext. No. Pickup an Outside Line on HoldExt. button + #5#73 + Outside Line on hold (001~128) Pickup a an on HoldExt. button + #5#74 + Ext. No. on hold Conferencing - Three Way #494 Dial 441 Simulate Dialing # Dial 440 DISA Security Code - Change Ext. button + #658 + old Security Code (1~15 digits) + # + new Security Code (1~15 digits) + # Local - On Ext. button + #6091 Local - Off Ext. button + #6092 Remote - On Ext. button + #6191 + ext. no. of the phone where DND will be set + Pass Code Number + # Remote - Off Ext. button + #6192 + ext. no. of the phone where DND will be set + Pass Code Number + # Door Lock Control Ext. button + #12 + Door Lock Number Door Phone CallingExt. button + #15 + Door Phone No. (01~24, depending on system size) Emergency CallExt. button + #911 Flash - Short Ext. button + #450 Flash - Long Ext. button + #451 LCD Language (Change) Ext. button + #495 + Language No. LCR (Outgoing Call)Ext. button + 9 Manually turn off MW LED Ext. button + #409 Retrieve a received MW Ext. button + #408 Activate MW at another Station without Ringing#63 + Ext. no. (where you want to light the MW LED) Strata CIX DP5000-series Telephone UG 01/08
You can make an announcement page to a group of telephone speakers selected in
system programming with
All Call Page on the DSS console. SD (if programmed)
on either the DSS console or the ADM can be used for page announcements. See
“All Call Page” on page 58.
Call Forward Override (DSS Override)
Either the DSS buttons on your DSS console or the associated telephone can be set
in system programming to ring stations that are in the Call Forward mode, instead of
being forwarded. Usually the console’s telephone is the unit activated to perform this
function. Among other applications, this feature can be used to notify a person who
forgets to deactivate the Call Forward feature after returning to the office.
Table 14 Feature Access Codes
Feature Feature Access Code Sequences
Cancel MW at another Station with-
out Ringing
#64 + Ext. no. (where you want to turn off the MW LED)
Messaging - Advisory
Advisory Message - ActivationExt. or Phantom Ext. button + #411 + Message No. (see
table in “Advisory Messages” on page 28). Hang up.
Advisory Message - CancellationExt. or Phantom Ext. button + #412. Hang up.
Network Access Code (Private
Network) 8 + Private Network No.
Night Ring AnswerExt. button + #5#39
Off-hook Call Announce or Busy
Override
Voice First: 2; Tone First: 1, 21, 12, or 5, depending on
programming for your phone.
Busy, Do Not DisturbAfter reaching a busy or DND station, press 2.
ExecutiveAfter reaching a busy station, press 3
Page All Groups
Ext. button + #30
Page Individual Groups
Ext. button + #31 + Page Zone No. (01~08)
Emergency Page - Individual Group
Ext. button + #38 + Group Number
Emergency Page - All Groups
Ext. button + #37
Answer for External Group Page
Ext. button + #5#36 + Page Zone No. (01~08)
Repeat Last Number Dialed
Strata CIX DP5000-series Telephone UG 01/08
(Spdial) 4 + nnn
(Spdial)4 + nnn
While on a call, press (Cnf/Trn) + #407. Dial VM
mailbox number (usually Ext. Number) +
#.
‰ To override call forward with the console’s associated telephone 1. Press Cnf/Trn or extension button. 2. Dial the station number set for call forward. Make the call as you would from any other station. This procedure assumes your station has a typical program setting. Table 14 Feature Access Codes Feature Feature Access Code Sequences Station #66 + nnn + Phone No. + # nnn = 100~199 SD bin numbers System 2 #66 + nnn + Phone No.3 + # nnn = 200~999 SD bin numbers Station 2 Spdial + nnn nnn = 100~199 Station SD bin numbers System2 Spdial4 + nnn nnn = 200~999 System SD bin numbers Start Application #18 Enter Code #471 , then dial number (enter LCR code if required) Change Code#69 + Index Number + old Code + # + new Code + # Uniform Call Distribution Login from Agent Station #6061 Logout from Agent Station #6062 Login to Agent Station—another Station #6161 Logout to Agent Station–another Station #6162 User Programming Mode #9876 Direct Transfer to Voice Mail While on a call, press Cnf/Trn + #407. Dial VM mailbox number (usually Ext. Number) + #. Volume Control - BeepWith handset off-hook, press #6101. Press Vo l s or t. Volume Control - RingingWith handset on-hook, press #6102. Press Vo l s or t.
‰ To override call forward with your DSS Console ‰ Press the station DSS button set for Call Forward. Night Transfer Button This button enables a pre-programmed station to place the system into Day, Day2 or Night Mode. See your System Administrator for information on the settings for Day, Day2 or Night Mode. These modes will transfer calls to a designated location or voice mailbox, depending on programming. 1. Press Night Transfer. 2. Press the desired Mode number: • Press 1 for Day Mode (LED remains off). • Press 2 for Day2 Mode (LED flashes red). • Press 3 for Night Mode (LED is solid red). Strata CIX DP5000-series Telephone UG 01/08
This page is intentionally left blank. Strata CIX DP5000-series Telephone UG 01/08 1. Press Mode soft key. 2. Press ADMN soft key. The “Password” prompt appears. Enter the password (0000 – default). 3. Press (Hold). Follow the steps below to perform the following Administrator functions in Administrator Mode. Phone Name 1. Enter Administrator Mode 2. Press (Hold). 3. Enter the DN ID number. This is the extension number (PDN) of the telephone. 4. Enter the Phone Name that corresponds with that DN ID. 5. Press (Hold) to register the name and move on to the next Phone name entry. 6. Press RTRN softkey. 7. Repeat steps 1~4 to program additional names.