Toshiba Dp5018ds Instruction Manual

							C The call is “supervised” during the transfer process so the call can be announced to the 
receiving party before completing the transfer. A supervised transfer also allows the person 
originating the transfer to take back or cancel the transfer.
‰		To	 perform	 Call	Transfer 	Immediate
1.  While on a call, press the 
TRNS Soft Key. 
2.  Dial the extension where you wish to transfer the call.The call rings the destina-
tion station and your telephone returns to the idle state. If your telephone does 
not go idle, the destination may be located in a remote node, so you need to hang 
up to return to idle state.
‰  To transfer using the Cnf/Trn button
1. While on a call, press 
Cnf/Trn. Your Line LED flashes green and you hear inter -
nal dial tone.
2.  Dial the extension where the call will be transferred. You can remain on the line 
and announce the call or hang up to complete a “blind transfer.”
Note  If the privacy option has been disabled, then if you use a 
Line button when 
you transfer the call, the LED will flash red until the receiving party answers. 
While the LED is flashing, you can press the 
Line button to return to the call. 
If the receiving party answers the call, the LED turns solid red and you cannot 
reconnect to the original caller. 
During call transfer, you can connect all three parties by pressing the 
Cnf/Trn 
button or by pressing the 
JOIN soft key. This allows the three parties to talk 
together. 
3.  Transfer with Camp On: If the station to which you want to transfer the call is 
busy, you may hang up and the transferred trunk or station will be camped on to 
the busy destination.
‰  To transfer a call directly to Voice Mail (VM)
1. While on a call, press 
Cnf/Trn.
2.  Enter 
#407.
3.  Enter the VM mailbox number (usually the same as the extension number) + 
#.
4.  Hang up and the caller is connected to the VM mailbox. This feature does a blind 
transfer to VM.
‰  To transfer a call directly to VM with a DSS button
1. While on a call, press 
Cnf/Trn.
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							2. Press the DSS button programmed to the voice mail number.
3.  Hang up and the caller is connected to the VM mailbox.
Call Waiting
You can answer a call that is transferred to your station, even when your station is 
busy. When another call is camped onto your station, you hear two Camp-on tone 
beeps and the extension or Line LED flashes red (on-hold).
If a call is sent to your station when busy, and your station does not have an exten-
sion button available to receive the call, two camp-on tone beeps are sent to your 
telephone. You must disconnect or transfer the existing call to answer the waiting 
call.
‰  To answer a waiting call by placing the current call on hold
‰ Press 
Hold. The existing call is placed on hold. The camped-on line rings your 
station (the Line LED flashes green - incoming call)....or if your telephone has 
the Auto Hold feature, just press the flashing extension button.
You are connected to the transferred call. The extension or Line LED flashes 
green (in-use).
Note  See your System Administrator to find out if you have Auto Hold.
‰  To answer a waiting call by disconnecting or transferring the current call
‰ Hang up or transfer the existing call; the camped-on call rings your station. The 
camped-on line rings your telephone and the Line LED flashes green (incoming 
call).
...or press the flashing extension or 
Line. The existing call is placed on hold. The 
camped-on line rings your station (the Line LED flashes green - incoming call). 
This disconnects the current call and connects you to the transferred call. The 
extension or Line LED flashes green (in-use).
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							Caller ID
Incoming calls to your extension with Caller ID can be recorded into a rolling list 
that is saved on your telephone. The call information is placed in the list along with 
the number, name (if provided), time and date of the call, and status of the call 
(answered, abandoned, or redirected). You can access this list from an LCD tele-
phone with a flexible 
Caller ID button.
‰  To view saved Caller ID information
1. When your station is idle, press the 
Caller ID button.
The Caller ID LED lights green and the latest record displays.
2.  Use the soft keys (Next, Prev, Call or Exit).
Note  Caller ID is displayed when a call is first answered and will be displayed for 
the first 15 seconds of the telephone call.
Conference Calls
You can conference together up to eight parties (including yourself) - with up to six 
parties being external network lines. The actual number of conference parties with 
acceptable volume levels depends on the local and far end telephone line conditions.
The person who initiates the conference call is the Master. If, after the conference is 
established, the Master exits the conference, the first station to have been added to 
the conference becomes the Master.
‰  To conference calls
1. While on a call, press Cnf/Trn. You hear dial tone and your Line LED flashes 
green.
2.  Call another station or outside line.
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							3. When the called party answers, press Cnf/Trn. If you receive a busy tone or no 
answer, press 
Cnf/Trn again to return to the original connection.
All parties are conferenced. If the second call was placed on a 
Line that appears 
on your telephone, the LED also flashes green.
4.  Repeat steps 1~3 until all parties are added or the maximum number of parties is 
reached.
Note  When the Master of the conference hangs up, the control is automatically 
transferred to the first internal station added to the conference call. If no other 
internal stations are included in the conference call, the call will be discon-
nected.
‰  To transfer conference control      
      
      
      
      
      
      
      
      
      
      
      
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							1. Complete Steps 1 and 2 above to add the line to which you wish to transfer confer -
ence control. See previous Note.
2.  Announce the call and hang up to transfer it. This station now becomes the con-
ference Master with the ability to add or delete parties.
‰	 To	 hold	 a	conference	 call
‰  If you are the Conference Master, press the 
Hold button once (or twice for 
Executive Hold) to place the conference call on hold. The other parties can con-
tinue with the conference. Music-on-hold is suppressed and your extension LED 
flashes green. You can rejoin the conference at any time by pressing your exten-
sion button. When you return, you retain Master status.
Adding Voice Mail to a Conference
The Conference Master can add voice mail to a conference. This feature enables par -
ticipants in a conference to listen to or leave a voice mail message during a confer -
ence call.
‰  To add Voice Mail to a conference call (performed by Conference Master)
1. Press 
Cnf/Trn to place the current call on Consultation Hold.
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							2. Dial the voice mail (VM) extension number, then enter the VM mailbox and 
security code. This adds the voice mailbox to the conference.
3.  Press 
Cnf/Trn to reconnect to the original party. (You can continue to add con-
ference members by pressing 
Cnf/Trn and dialing another extension.)
Now, all parties in the conference can listen to or record a message to this voice 
mailbox. Only the Master can control the VM with touchtones or Soft Keys.
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							Supervising a Tandem Call
1. While talking on an outside call, press Cnf/Trn. You hear dial tone. The exten-
sion LED flashes (conference rate).
2.  Dial an outside telephone number. 
3.  After the party answers, press 
Cnf/Trn. The extension LED flashes (in-use rate) 
and all parties are conferenced.
If you receive a busy tone or if the station does not answer, press the flashing 
extension button to return to the original connection. 
4.  Press 
Cnf/Trn and hang up. The extension LED flashes (exclusive-hold rate) and 
the two lines are connected. The LED turns Off when the parties hang-up.
5.  To supervise a tandem call, press the extension button. If the parties have fin-
ished, hang up...or if the parties are still talking, press 
Cnf/Trn and hang-up. 
Both Line LEDs turn Off and the connection is released.
If your telephone company provides automatic disconnect supervision, the con-
nection will release automatically when the parties hang up. If not, the lines must 
be supervised to be disconnected.
Conference Add/Split/Join/Drop
If you initiate a conference with two or more parties, you can continue to add out-
side callers to conference; or you and another member of the conference can leave 
(Split) the conference for a private conversation. During this time, other conference 
members remain connected.
You can then Join both of you back into the conference, or you can Drop (dis-
connect) the member you are connected to. This feature is performed with Soft 
Keys if you have a LCD phone or with a Split button programmed on one of your 
Programmable Feature Buttons.
This feature also works for remote stations which are connected through Strata Net 
QSIG.
Important!  You must be a conference master to perform the Add, Split and Drop 
features. The conference master is the person that initiates the confer -
ence call. If that person drops from the conference, the first person 
added to the conference becomes the conference master.
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Message Waiting is shown on the      (Msg) button which will flash red when there 
are messages waiting. The waiting message indicators can come from the voicemail 
system or they can be internal messages sent from other extensions. 
1.  Press Red flashing      (Msg) button. The telephone will dial the message source   
(the voicemail or another extension). See Note below.
•	 To	 see	who	 has	sent	 you	messages,	 or	to	retrieve	 the	messages,	 press	the	flashing 
     
(Msg) button. 
						

							‰ To add an Incoming call to the Conference
1. Place the first caller/Conference on hold.
2.  Answer the incoming ringing call.
3.  While speaking to the incoming caller, press 
Cnf/Trn button.
4.  Press the blinking DN where the first caller/Conference was placed on hold.
5.  Press 
Cnf/Trn twice to join all parties together.
‰  To Split from a conference
1. While in a conference call on a DP5000-series phone, press the 
SPLT (Split) soft 
key or Split button. 
2.  Press the 
NEXT soft key until you see the extension number for the party that you 
want to Split out of the conference.
3.  You can return both yourself and the other Split party back into the conference by 
pressing 
JOIN.
RTRN terminates a feature operation and returns to the previously displayed state.
‰  To Drop the Split party from a conference
‰ Press the 
DROP Soft Key. The party that you are talking to privately (the party 
which you have Split from the conference) will be disconnected (Dropped) and 
you will rejoin the conference.
If you are in a three-way conference and Split with one of the parties, the remain-
ing party will essentially be “on hold” until you return to the conference.
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1.  Dial an internal extension. You may hear ringing or busy tone.
2.  Press     
(Msg) or 7. The Msg LED flashes red on the called telephone. At your 
telephone, the Msg LED lights steady red and the LCD shows the station number 
where the Message Waiting light was sent to.
If you decide to cancel the Message Waiting light at this point, press     
(Msg) or   
7 again while ring-over tone is playing and the light will be cancelled, or if you 
want to cancel the message later, call the telephone you set the message on and 
press 
7 twice.
3.  Press    
(Spkr). Your Msg LED turns Off. The Msg LED on the called telephone flashes 
until the called party presses the flashing      
(Msg) button which calls you back.
4.  Turn off the Message LED.
1. Press #64 plus the extension number that has the message light set.
2.  Press    
(Spkr) or hang up to end the call.
3. Press    Spkr or hang up to release your telephone. 
						

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							Direct Inward System Access (DISA)
Outside callers with touch tone telephones can call in to lines programmed for Direct 
Inward System Access (DISA) and dial an extension or outgoing line without going 
through an attendant or operator. Check with your System Administrator to see if 
this features is available for your telephone.
1. From outside the system, dial the public telephone number assigned to DISA. 
The call will be answered and you will hear system dial tone.
If you do not dial within 10 seconds, the line disconnects.
2.  When you hear dial tone, dial an extension or an outside line.
3.  If you dial an outside destination, you may need to enter a security code provided 
to you by the System Administrator. When you hear the tone, enter the security 
code. If accepted, the call will proceed.
4.  If you receive busy tone and you want to dial another number while the station is 
still ringing, press 
* and repeat Step 2.
Direct Station Selection Buttons (Hotline)
This optional feature enables you to use a DSS button to connect directly to another 
station’s line extension. The DSS LED shows the status (idle/busy) of the station 
and/or the station’s primary extension. For example, a station’s DSS button LED 
shows busy (light steady red) when the station is:
•	 busy	 on	a	call	 on	any	 button
•	 idle	 but	all	appearances	 of	the	 station’s	 extension	 are	in	use	 by	other	 stations.
When the station is in DND, the LED flashes red.
‰  To connect directly to another station’s extension
1. When connected to a line or another station, press 
DSS.
The original party is put on-hold. You can call a station even if the DSS LED 
shows busy (steady red).
2.  Announce the call...or transfer the call by hanging up or pressing 
Release.
Note  You can transfer the call to an idle or busy station.
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 Press    (Mic) to toggle between the new and original callers.
You talk to the new caller for as long as you hold down    
(Mic). When you release 
the button, you return to the original caller. In both cases, neither caller can hear 
the other. Your LCD indicates which station or CO line you are connected to. 
2.  To turn off your microphone speaker to the second party, you can press    (Mic) 
or 
Microphn Cut-off; the Mic LED turns Off. You will no longer be talking to 
the second caller, although he/she can still speak through your speaker. 
3.  Press    
(Mic) or Microphn Cut-off again to reconnect to the second caller. 
You can toggle as often as you choose. If you do not want the first caller to hear 
your conversation with the second caller, cover the mouthpiece of your handset.