Toshiba Dp5018ds Instruction Manual

							Storing Personal Speed Dial Names
You can store names with Personal Speed Dial numbers. These names will display as 
Soft Keys, that can be used for dialing from the telephone LCD directories.
•	 Speed	Dial	locations	 must	be	assigned	 to	your	 telephone	 by	your	 System	
Administrator before you can store names. Your System Administrator can also 
associate names with Station Speed Dial numbers.
•	 Only	 the	Administrator	 telephone	can	store	 System	 Speed	Dial	numbers.
‰  To assign Station Speed Dial names
1. Enter User Programming Mode by dialing 
#9876 or, press Program.
2.  Press 
Spdial. “SPEED DIAL MODE” displays on the LCD.
3.  Enter a Speed Dial location number (100~199 for personal speed dial or 200~999 
for System speed dial, depending on system programming).
4.  Enter the telephone number to be stored. If you normally a dial line access code 
(such as 
9) and/or and area code, enter the codes before the telephone number.
5.  Press 
Spkr, then input the name that will appear in the Personal SD directory 
(nine characters max).
You can enter alphanumeric characters from the dial pad (shown right and in 
Table 11).
•	 To	 move	one	character	 to	the	 right,	 press	
SCROLL or RIGHT Soft Key. To 
add a space, press the  RIGHT Soft Key twice.
•	 To	 backspace	 (delete	previous	 character),	 press	the	
PA G E or LEFT Soft Key.
•	 To	 cycle	back	to	the	 first	 letter,	 continue	 pressing	the	LEFT Soft Key.
6.  Press 
Spdial. The Speed Dial name is now programmed.
7.  Go off hook. The telephone exits User Programming Mode.
8.  Test the Personal SD entry by pressing the 
Personal SD Soft Key. Look for the 
name in the entry and press the Soft Key associated with that name.
Strata CIX DP5000-series Telephone UG     01/08
1.  Press          (Cnf/Trn) or extension button. 
						

							Tone First / Voice First Signalling
To determine the signalling on the telephone circuit.
Tone First Signalling
When the telephone rings and the called party must press Spkr or lift the handset in 
order to receive the call. 
Voice First Signalling
The telephone does not ring when it is being called, rather a long tone is heard, fol-
lowed by the caller\qs voice coming through the speaker. This method automatically 
starts in a hands free mode and allows both parties to speak with each other.
Note The calling party has control over whether Tone First or Voice First Signaling 
is being used. The ability to switch between the two is setup by the System 
Administrator.
‰  To change the signalling method while placing the call
1. Enter the extension number
2.  Press 
1 to turn on Tone First Signaling.
3.  Press 
2 to turn on Voice First Signaling. 
						

							  
Tone/Pulse Dialing
With some older Central Offices, you may have to make calls on outside lines pro-
grammed for rotary dial pulses. This feature enables you, while on these lines, to 
switch to tone dial to access remote equipment (such as an answering machine) 
requiring touchtones.
Note With ISDN calls, when 
Tone Dial Select is pressed, all of the digits 
entered after that point will be sent with touchtones. 
‰  To change Tone Dialing
1. Access an outside line.
2.  Dial a telephone number.
3.  While on the call, press 
Tone Dial Select. Although the outside line is pro-
grammed for rotary dial pulses, access the outside line and dial the telephone 
number like any other call described in this user guide.
The Tone LED lights steady red and you are able to send touchtones with your 
dial pad. The feature is cancelled when the call is completed.
Strata CIX DP5000-series Telephone UG     01/08 
						

							Uniform Call Distribution
Uniform Call Distribution (UCD) provides ACD-like service based on the simplified 
Distributed Hunt feature. Incoming calls are answered by Voice Mail as the Auto 
Attendant function or they can be directly routed to the UCD (Distributed Hunt) 
Pilot number. The caller will dial the UCD Pilot station in response to a prompt. The 
call will go to the next agent or, if all agents are busy, the call will camp-on to the 
Distributed Hunt pilot and ring-back tone or Music-on-Hold (MOH) will be sent.
This feature distributes incoming calls to available agents. Agents must be logged 
into the group to receive UCD calls. The following illustration shows the typical call 
flow for this service. 
1. Agent logs into the UCD group.
2.  CIX receives a call from PSTN or extension.
3.  The call is routed to voice mail which provides the initial greeting using the auto 
attendant service.
4.  The voice mail can be configured to prompt callers to enter the destination num-
ber or to route the call to the pre-determined destination.
5.  The voice mail transfers the call to the UCD pilot group.
6.  According to the hunting rule (distribute), the call is delivered to an idle agent 
who logs in to this hunting group.
If no agent is available in the hunting group, the call is queued to the UCD pilot 
group. The caller may hear the Music on Hold (MOH) or Ring Back Tone (RBT) 
depending on the configuration. If the call cannot be answered within the preconfig-
ured time, the call is routed to an overflow destination.
Strata CIX DP5000-series Telephone UG     01/08
Telephones:  All except the Single Line Telephone
1.  Press 
3+6+9+     (Hold) (simultaneously).
2.  Press      
(Spdial).
3.  Press 
FB3 to toggle On/Off.
FB3, LED On: CARBON
FB3, LED Off: AUTO (default)
4.  Press
     (Hold) to set the option.
5.  Go off-hook, then on-hook to exit the program mode.
Telephones:  Single Line Telephone
1.  Press 
3+6+9+     (Hold) (simultaneously).
2.  Press      
(Spdial) and press 3.
3.  Press     
(Msg) to toggle On/Off.
Msg LED On: CARBON
Msg LED Off: AUTO (default)
4.  Press
     (Hold) to set the option.
5.  Go off-hook, then on-hook to exit the program mode. 
						

							Login/Logout
Login and Logout is controlled by the Login key assigned to the agent phone (see 
Strata CIX Programming Manual, Volume 1 for details). The Log status is displayed 
on the Login key as shown below
•	 Login - Key is On Steady
•	 Logout - Key is Off
The Login/Logout feature is applied to the call which terminates to UCD pilot only. 
Therefore, the call can terminate to agent Prime or Phantom PDN directly even if the 
agent is in Logout state. Also, Login/Logout can be activated by an access code. The 
default numbering plan is shown below.
Strata CIX DP5000-series Telephone UG     01/08
Telephones: All except Single Line Telephone
1.  Press 
3+6+9+     (Hold) (simultaneously).
2.  Press      
(Spdial).
3.  Press 
FB2 to toggle On/Off.
FB2, LED On: Low
FB2, LED Off: Normal (default)
4.  Press 
     (Hold) to set the option.
5.  Go off-hook, then on-hook to exit program mode.
Telephones:  Single Line Telephone
1.  Press 
3+6+9+     (Hold) (simultaneously).
2.  Press      
(Spdial) and press 2.
3.  Press     
(Msg) to toggle On/Off.
Msg LED On: Low
Msg LED Off: Normal (default)
4.  Press 
     (Hold) to set the option.
5.  Go off-hook, then on-hook to exit the program mode. 
						

							4ADM/DSS Console
This chapter provides an overview of the optional units that can be connected to the 
DP5000-series telephones (except the Single line telephone).
Add-on Modules
The following Add-on modules provide additional buttons:
•	 10	Button	 LCD	Module,	 up	to	two	 supported	 per	telephone.
•	 20	 Button	 Add	on	Module	 with	paper	 keystrip,	 up	to	two	 supported	 per	tele-
phone.
•	 Digital	 Direct	Station	 Selection	 (DSS)	Module	 with	60	buttons	 and	Paper	
Keystrip, up to three supported per telephone.
Transmit 
Level
Strata CIX DP5000-series Telephone UG     01/08
1.  Press 3+6+9+      (Hold) (simultaneously).
2.  Press 
#.
3.  Set the headset transmit level using FB1, FB2 and FB3. For Single Line 
Telephone (SLT), use 1,2,3 and Msg. See table below.
4. Press       (Hold). 
5.  Go Off-hook, then on-hook to exit the program mode. 
						

							ADM
Buttons and LEDs
The 10 button LED add on module and the 20 button keystrip add on module have 
programmable feature buttons that can be assigned as CO Line, Directory Number, 
DSS, One Touch Speed Dial or any other programmable feature. 
When a Programmable Feature Button is programmed as a DSS button or a Line 
button, it will have an LED that provides a status of the outside line or station 
assigned to it. The DSS button acts like a speed dial button to a specific extension.
•	 A	station	 or	line	 shows	 steady	 red	when	 in	use	 by	others;	 green	when	in	use	 by	
your extension.
•	 A 	DSS	 LED	 will	flash	 red	while	 making	 a	call	 and	 turn	 intermittently	 green	once	
connected.
•	 An	 outside	 Line	LED	 is	green	 when	the	outside	 line	is	in	 use	 by	your	 extension.	
It is red if it is in use by another telephone user.
Transmit 
Level
Max. (louder)
OFFON OFF+4 dB
 
Transmit 
Level
Strata CIX DP5000-series Telephone UG     01/08
1.  Press 3+6+9+      (Hold) (simultaneously).
2.  Press       
(Spdial).
3.  Press 
FB1 to toggle On/Off.
FB1, LED On: Carbon type handset
FB1, LED Off: DP5000 ECM handset (default)
4.  Press      
(Hold) to set the option.
5.  Go off-hook, then on-hook to exit the program mode.
1. Press 3+6+9+      (Hold) (simultaneously).
2.  Press         
(Redial).
3.  Set the level using FB1, FB2 and FB3. 
For Single Line Telephone, use 1,2,3 and Msg. See table below.
4. Press      (Hold) to set the option. 
5.  Go Off-hook, then on-hook to exit the program mode. 
						

							Adding an ADM
For installation instructions, please refer to the Strata CIX Installation & 
Maintenance. Please read the caution, if you are connecting the ADM with the tele-
phone or moving the telephone with the ADM.
CAUTION! Unplug the line cord from the DP5000-series telephone before 
attaching the ADM. Plugging the ADM cable in while the DP5000-
series telephone is powered will damage or impair the functionality 
of the telephone, ADM or both.
Brightness Control
‰ To change the Brightness Control for a 10 button LCD add on module, refer to 
“Brightness Control” on page 13.
Keystrip Labels
‰ To label the keystrip buttons on the 10 button LCD add on module, refer to 
“Keystrip Labels” on page 15.
Transmit 
Level
Max. (louder)
ONOFF ON
 
Transmit 
Side Tone LevelStrata CIX DP5000-series Telephone UG     01/08
1.  Press 3+6+9+      (Hold) (simultaneously).
2.  Press         
(Redial).
3.  Set the level using the buttons shown in the table below.
4. Press      (Hold) to set the option. 
5.  Go Off-hook, then on-hook to exit the program mode.
1. Press 3+6+9+      (Hold) (simultaneously).
2.  Press         
(Redial).
3.  Set the level using the buttons shown in the table below.
4. Press      (Hold) to set the option. 
5.  Go Off-hook, then on-hook to exit the program mode. 
						

							  
 
Side Tone Level
Max. (louder)
 
OFFON
Min. (softer)
 OFF OFF
Strata CIX DP5000-series Telephone UG     01/08 
						

							DSS Console
The 60 button Direction Station Selection (DSS) Console operates operates along-
side a digital telephone to provide 60 (up to 180) additional buttons (shown right). 
The 60 programmable feature buttons can be assigned as CO line, extension, DSS, 
One Touch Speed Dial or any other flexible feature. 
The DDM5060 console uses dual red and green LEDs to show call and feature sta-
tus.
DSS Buttons
DSS buttons can appear on both the ADM and DSS Console. Each DSS button is 
associated with a particular station in your telephone system. DSS buttons can trans-
fer an outside call to the associated station or make a direct call to the associated 
station. 
The DSS LED lights steady red when the station associated with the DSS button is 
ringing, busy on a call, or is idle, but all appearances of the station’s extensions are 
busy or in-use by other stations. When the associated DSS button is in the Do Not 
Disturb mode, the LED blinks red at a slow rate.
DSS buttons cannot directly call station Phantom extension numbers, Distributed 
Hunt Group Directory Numbers, or ACD Groups. DSS buttons may be configured as 
One Touch Buttons that may be programmed to call these destinations.
Calling a Station
‰ To call a station’s extension from either a DSS console or a ADM, press the DSS 
associated with the station. 
A station call with a DSS button can be made on-hook or off-hook, and with 
Voice First or Tone signaling. After pressing the button, treat the call like any 
other station call made from a digital telephone. 
Transferring to an Idle Station
You can transfer internal or outside calls to an idle station from either a DSS console 
or a ADM.
Strata CIX DP5000-series Telephone UG     01/08