Toshiba Dp5018ds Instruction Manual

							  
LED Indicator Details
Each line and Programmable Feature Button has a LED next to it which indicates 
the status of the line or feature associated with the button. Line LEDs light red or 
green and flash at varying rates to indicate call status (see Table 6).
Note  LEDs on the telephone flash at different speeds depending on the function 
performed. Flash rates can be found under  “LED Indicator Details” on page 
24.
Table 6  LED Indicators 
LED
Internal Call 
(while station ringing) Your extension button flashes 
10 pulses/second—1 second 
Off
[SDN] red flashing or 
green ringing
Busy Station Transfer 
(outside call transferred to your busy 
station from a designated station or AA) 4 pulses/second, 1/8 second 
On/Off
3/4 second on, 1/8 
second Off
After disconnecting first call... 10 pulses/second2 pulses/second
Conference 10 pulses/second
steady
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1) 911
2)
_______ 3)_______
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							3Feature Operations
This chapter gives you more details about your DP5000-series telephone’s advanced 
functions. An alphabetical list of supported features has been compiled in this chap-
ter for fast and easy reference.
Account Code Calls
Account Codes (Forced or Voluntary) can be used for a variety of reasons includ-
ing billing, tracking, and line restriction applications. Account Codes are assigned 
in the system as a fixed length (default is six digits) and are recorded by the system, 
along with the details of the calls, which can be printed on a Station Message Detail 
Recording (SMDR) report.
Verified/Non-Verified Account Codes
Verified Account Codes ensure that the system checks the account code you entered 
against a list created by the System Administrator. If the code is not in the list, the 
call will not go through.
Non-Verified Account Codes must be a uniform length but any digits are accepted. 
Account Codes and Lengths are setup and managed by the System Administrator.
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1. After accessing a CO line, press          (Cnf/Trn). Once you press          (Cnf/Trn), 
your call is interrupted; you and the other party cannot hear each other. You will hear 
feature dial tone. 
						

							Forced Account Codes
Some applications require you to enter an Account Code. These Forced Account 
Codes may be verified or non-verified, depending upon the application, but in either 
case, the caller must enter a code before proceeding.
‰  To dial using Forced Account Codes
1. Place a call in the normal method.
If the call requires an Account Code, a burst of tone (Success Tone) is heard after 
dialing the telephone number alerting you to enter the Account Code. 
2.  Enter the account number. 
When the number of digits designated for account codes has been entered, the 
number will be checked against the verified list, if chosen, and the call will 
continue as normal. If the number of digits entered for the account code is not 
reached or the verified code does not match, then re-order tone is heard and the 
call is rejected.
You can bypass Forced Account Code requirements with three emergency numbers, 
including 911. See your System Administrator for these numbers:
0OUT TO LUNCH  
1IN A MEETING 
2CALL _____________Directory Number (e.g.,220)
3BACK AT __________Time (e.g., 1030)
4RETURN ON________Date (e.g., 10 20)
5  
6  
7  
8  
9  
5. Go on-hook or press    (Spkr) to release the line.
3. Go on-hook or press    (Spkr) to release the line.
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							Voluntary Account Codes (Verified/Non-Verified)
Voluntary Account Codes are optional. They can be entered during a call and are 
used for tracking selected calls using Station Message Detail Report (SMDR) call 
detail recording option.
If the system is set for Verified Account Codes, station users must enter a specific 
code when entering the Voluntary Account Code(s) or the code is not validated for 
the SMDR call report. This does not affect the call.
There are two ways to dial using a Voluntary Account Code:
‰  To dial using the Account Code button
Note  This will require a Programmable Feature Button to be programmed on your 
telephone set with the Account Code feature (#46).
1.  After accessing
 a Central Office (CO) line, press the Account Code button. 
LCD telephones prompt you to “ENTER ACCOUNT CODE NOW.”
2.  Enter the account code digits. The LCD prompt disappears upon entry of the 
first account code digit. After the account code is entered, the time indicator is 
restored to the LCD.
3.  If your station is set for Verified Account Codes, you hear a confirmation tone 
when the code is valid. If the code is invalid, you hear two short tones. 
4.  Enter the Account Code. Your conversation is not interrupted.
‰  To enter an Account Code using access codes
Note  It’s a good idea to warn the other party that you will be disconnected momen-
tarily when you enter the access code. Once the code is entered, you will be 
connected again.
1.  After accessing a CO line, press 
Cnf/Trn. Once you press Cnf/Trn, your call is 
interrupted; you and the other party cannot hear each other. You will hear feature 
dial tone.
2.  Dial 
#46. LCD telephones prompt you to “ENTER ACCOUNT CODE NOW.”
3.  Enter the account code digits. The prompt disappears upon entry of the first 
account code digit. After the account code is entered, the connection is restored 
and the LCD shows the time.
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‰  To	activate	 Automatic	 Busy	Redial
1.  When you reach a busy number, press 
Auto Busy Redial or           (Cnf/Trn) + 
#441. The LED flashes red. You hear confirmation tone.
2.  Hang up or press    
(Spkr). The system redials, up to five to 20 times, every 30 
to 180 seconds (depending on system programming). Your telephone receives ring 
tone when Automatic Busy Redial dials the number and it is available. The exten-
sion and Spkr LEDs flash green.
3.  Lift the handset or press    
(Spkr) and wait for the party to answer. If you do not 
pick up the handset or press    
(Spkr) within recall timeout (five to 60 seconds) 
after a connection is made, you hear a muted ring for another 30 seconds, then the 
call disconnects.
  To	cancel	 Automatic	 Busy	Redial
  Press 
Auto Busy Redial or extension + #442. 
						

							Advisory Messages
Advisory messaging enables you to store an informative message for LCD tele-
phones that call your telephone. The messages can be up to 16 characters long. The 
Strata system provides a number of predefined
 messages, shown in the table below. 
Message numbers 5~9 can be defined by your System Administrator.
‰  To set an advisory message
1. Go off-hook or press your extension button to hear dial tone.
2.  Press 
#411
3. Enter Message number (see table above)
4.  Enter additional digits if required.
5.  Go on-hook or press 
Spkr to release the line.
‰  To clear the registered message
1. Go off-hook or press your extension button to hear dial tone.
2.  Press 
#412.
3.  Go on-hook or press 
Spkr to release the line.
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							Alarm Notification Button
The Alarm Notification Button must be setup by your System Administrator on your 
station.
‰	 When	 the	Alarm	 Notification	 button	displays
‰  Call your System Administrator.
This button stops displaying when the alarm clears or when you press the flashing 
button. If the alarm has not been cleared the Alarm Notification Button starts flash-
ing every 10 minutes.
Automatic Busy Redial 
After reaching a busy outside number, you can activate Automatic Busy Redial so 
that the system automatically redials the number at regular intervals. The system 
repeats the redial until the destination is no longer busy. Check with your System 
Administrator to see if this feature is setup for your telephone.
Automatic Busy Redial is not attempted while your station is busy, but continues to 
time-out. The system inserts a pause (P) on your LCD before redialing the number.
‰  To activate Automatic Busy Redial
1. When you reach a busy number, press 
Auto Busy Redial or Cnf/Trn + #441. 
The LED flashes red. You hear confirmation tone.
2.  Hang up or press 
Spkr. The system redials, up to five to 20 times, every 30 to 
180 seconds (depending on system programming). Your telephone receives ring 
tone when Automatic Busy Redial dials the number and it is available. The exten-
sion and Spkr LEDs flash green.
3.  Lift the handset or press 
Spkr and wait for the party to answer. If you do not 
pick up the handset or press 
Spkr within recall timeout (five to 60 seconds) after 
a connection is made, you hear a muted ring for another 30 seconds, then the call 
disconnects.
‰  To cancel Automatic Busy Redial
‰ Press 
Auto Busy Redial or extension + #442.
Strata CIX DP5000-series Telephone UG     01/08
Press an extension button + #493 +     (Spkr). 
						

							Strata CIX DP5000-series Telephone UG     01/08 
						

							Automatic Callback
When you reach a busy station, you can set Automatic Callback to have the system 
monitor the busy extension and notify you when it becomes idle. 
Automatic Callback can place you in queue for an available outside line, if you 
reach a line group in which all lines are busy. When a station or line becomes avail-
able, the system rings your telephone; when you answer the system automatically 
rings the intended destination. The amount of time the system will wait for an idle 
destination is set in system programming. Automatic Callback is also known as “CO 
Line Queuing.”
‰  To set Automatic Callback
1. If you hear busy tone after dialing an outside line access code or a station num-
ber, press 
Auto Callback or 4. Busy tone stops, followed by success tone, then 
busy tone resumes.
2.  Hang up. You can make other calls while waiting. 
3.  When the called station or outside line becomes idle, your telephone rings and 
you will see a fast flashing LED.
•	 If	 you	called	 a	busy	 station,	 the	extension	 LED	flashes	 green	(incoming	 call)	
and the called number displays.
•	 If	 you	called	 a	busy	 outside	 line,	the	extension	 LED	flashes	 green	(incoming	
call rate). The seized line’s number displays.
4.  Answer within about three rings (can be programmed to ring up to three minutes) 
to prevent the callback from being cancelled. After you answer, you hear success 
tone, and the LED flashes green (in-use).
If you hear a busy tone after answering a callback, the called party is already 
on another call or the line has already been seized or has received an incoming 
call. Your request is not cancelled. You will be called again the next time a line 
becomes idle.
If you were attempting to make an outside call, the telephone number is automat-
ically dialed, including the account code or override codes that were used.
‰  To cancel ACB
‰ Press 
Auto Callback or extension button + #431.
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							Strata CIX DP5000-series Telephone UG     01/08