TiE Onyx 2, 3, 4, 5 Service And Programming Manual
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E- EXTENSIONS CIRCUIT TYPE Feature Reference Instructions Step Step 1 Step 2 Step 3 Refer to Programming in the following features: Alphanumeric Display Analog Station Interface Attendant Console Automatic Call Distribution Automatic Call Distribution (ONYX IV) Background Music Call Timer Dialing Number Preview Direct Station Selection. DSS Console Extension Hunting Multiple Directory Numbers (ONYX IV) Music on Hold Night Answer, Universal Night Answer Off Premise Extension Private Line Voice Mail...
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E- EXTENSIONS DATA MODULE/DATA PORT Description Related Programming Feature Reference Instructions Step 1 Step 1 l Step 2 l For circuit type Z extensions, use this option to identifv the connected device as a Data Module (Y) or Data Port PCB circuit (N). option only applies to circuit type Z extensions. Always disable (N) this option for Modem Pooling (type M) extensions. Conditions None Default Value All type Z entries are Data Modules (Y). Refer to the Data Products Manual. Refer to the Data...
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E- EXTENSIONS CLASS OF SERVICE Description Use this option to assign a Class of Service (COS) to each extension. Keep the following in mind when assigning a COS to an extension: DSS Consoles and Modem Pooling extensions do not require a Class of Service Attendants (assigned in QC) must have COS 30. Do not assign any other COS to an attendant. Remember that COS 30 follows COS 00 programming. Changing COS 00 affects COS 30. DISA and incoming tie trunks also require a Class of Service assignment. Refer...
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EXTENSIONS CLASS OF SERVICE Instructions Step 1 l Step 1 l Step Step 3 To enter data on the PRF: Enter the Class of (00-27. 30 for attendants) for each extension on Table 3. To enter data at the programming terminal: Type E3. You see: EXT 300 Press RETURN to program extension 300. OR Enter another extension number and press RETURN. In either case, you see: cos Enter data for this option from Table and press RETURN. You advance to the next consecutive extension. 2-86 SOFTWARE CONFIGURATION Issue
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E- EXTENSIONS NEXT EXTENSION IN HUNT GROUP Description Note: Related Programming l Use this option to create the extension hunting sequence for Circular and Terminal Extension Hunting. Hunting follows the order of the list you create using this option. You can also use this option to assign an Overflow destination for UCD hunting. For Extension Hunting, Circular and Terminal, use this option to link extensions into a hunting list. For Circular Hunting, make sure your last member loops back to the first....
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E- EXTENSIONS NEXT EXTENSION IN HUNT GROUP Related Programming (Cont’d) l l Feature Reference Instructions Step 1 l Step Step Step 3 Extension Hunting. UCD E- Extensions, Circuit Type Program the master extension number with type X (uninstalled). The master extension must be a port that has no phone connected to it. E- Extensions, Hunt Type Enter a hunt type for each member of the hunting group and the master extension number. The hunt type should be the same for each member. The choices...
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E- EXTENSIONS ES- HUNT TYPE Description Use this option to assign an Estension Hunting type (01-06) to each-extension. For Automatic Call Distribution. assign hunt type 06 to: Each member agent in the ACD group. The ACD group master extension. Make sure the extension has hunt 00.The supervisor should never be an ACD group member. For Circular and Terminal Hunting, designate a hunt type for each member of the hunting group. The choices are: 00 Extension not in a hunt group. If the last member in a...
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E- EXTENSIONS HUNT TYPE EXTENSION HUNTING OPERATIONAL (Page 1 of 6) TYPE OF CALLCONDITION 01 Transfered BusySkip member. If all busy.Skip member. If all busy.Hear for recalltrunk cycles through group. cycles through group. duration, cycles through groupthen recall. then Ring.then Key Ring.then recall. then Ring. Ring No answerRing, once through Ring, once through Ring, once through group. recall group. recall group, recall transferer. then Key Ring. transferer. then Key Ring.transferer. then Key...
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E- EXTENSIONS HUNT TYPE (Page 2 of 6) TYPE OF CALLCONDITION 03 DID Skip all busy.Skip If all busy. Skip If all busy. intcrccpt or intcrccpt or busy intcrccpt or tone. Ring So Ring through Ring through Ring once through group. Ring. group. Ring. group. then Key Ring. Voice call No N ‘AN!A II DISAD.N.D.Skip mcmbcr. if all DSD. intcrccpt. Call Forwarded Follows Call BusySkip member. If all busy. Ring. Ring No answer Ring through group. Ring. Voice call No answer Skip if all...
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E- EXTENSIONS HUNT TYPE EXTENSION HUNTING OPERATIONAL MATRIX (Page 3 of TransferredBusySkip member. Ringtrunkif all bus?.Skip member. Ringif all busv.Camp-On for recall duration,cycle thru group.then recall, then Ring. Direct term. trunk Ring No answerRing. cyclesRing.Ring. cycles to end of group.to end of group. Voice call No answer D.N.D.Skip member. DND.Skip member. If all DND.Skip member. If all DND.flashes last member. flashes last member.flashes last member. Call Forwarded Follows Call...