Telrad Digital Digital Family Of Systems Operating Instructions

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If all members of a hunt group are busy and an external call is trans-
ferred unscreened to the group, the call will be camped on and the first 
extension to become available will ring.
An announcer unit, hunt group or Attendant console may be defined as 
the call forward busy destination for the hunt group. When activated, in-
coming calls will be forwarded to the preprogrammed destination.
To answer a call ringing at a hunt group extension
•Press [SPKR] or lift the handset.
To transfer an outside call to a hunt group
1. Press [TRANSFER].
2. Dial the desired hunt group access code.
- Ring tone (or busy tone, as appropriate) is heard.
3. Hang up.
To make a screened transfer of an outside call to a hunt group
1. Press [TRANSFER].
2. Dial the desired hunt group access code.
3. Wait for the ringing extension to reply.
4. Announce the call.
5. Hang up.
To make use of the callback facility when calling a hunt group, if all 
group members are busy, press [QU], and the call will be queued at one 
of the hunt group members.
For more information on transferring calls, see Section 3.14, above. 
						

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3.25 MULTIPLE APPEARANCE DIRECTORY NUMBER (MDN)
Up to 16 ringing extensions plus an unlimited number of flashing exten-
sions can be defined as members of an MDN group. This means that a 
call arriving for the group will cause ringing at up to 16 of the groups ex-
tensions simultaneously, and the MDN indicator will flash at all other ex-
tensions defined as members of the group. Any extension within the 
group which has a flashing MDN button can pick up the call by pressing 
the flashing button. Ringing extensions defined with automatic answer 
can simply go offhook. An outside line group may be defined as ring-
routed to an MDN group. Also, call forwarding may be programmed to-
ward an MDN group.
To make an internal call to an MDN group
• Dial the desired MDN group access code.
- The extensions of the MDN group ring or flash (as programmed).
- Avanti 3025 sets show MDN name and number.
- Avanti 3020 and 3015D sets show the MDN name.
3.26 FEATURE FLASH
If your system is connected behind CENTREX or another private ex-
change (PBX), the feature flash option enables you to activate special 
services and features which can be obtained on lines defined as behind 
the exchange.
3.26.1 Activating an external PABX feature
To signal the exchange and request a service 
(after seizing an outside line) 
Avanti 3025 set
•Press {FLASH SIG}. (NOTE: Depending upon system program-
ming, you may have to press just [FLASH] instead),
All other sets•Press  [FEATURE] and then [FLASH] (NOTE: Depending upon sys-
tem programming, you may have to press just [FLASH] instead),
or
Press  [FEATURE] and dial the FEATURE FLASH access code.
- Dial tone is heard.
- Display sets show 
/ (slash) at the current position. 
						

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3.27 MULTIPLE STATION APPEARANCE (MSA)
The Multiple Station Appearance (MSA) feature can be programmed to 
enable a Telrad telephone set to handle the calls of another extension. 
This is done by means of a button known as a DN (Directory Number) 
button, which can be pressed in order to answer calls for the other ex-
tension.
3.27.1 Primary DN
Each extension in the MSA mode (or PBX mode) is assigned a DN but-
ton with the actual directory number of the extension. This serves as the 
extensions Primary DN and is usually the first button in the button array, 
for the sake of convenience. The Primary DN button is used for placing 
and receiving most of the calls associated with the extensions DN (ex-
cept for calls on private outside lines, when defined).
3.27.2 MSA group
An extension may belong to several MSA groups simultaneously - as 
many as the number of DN buttons designated for it.
Each MSA group may be one of two types, depending on the type of DN 
button represented:
• One type is when the button represents the physical (Primary) DN of 
another extension.
• The second type is when the button represents a 
Virtual DN which 
behaves as if it represents a physical extension, but no extension 
has this DN as an actual Primary DN.
3.27.3 Placing calls
A precondition for placing a call from an MSA programmed extension is 
that an available DN button exists, whether it be the primary DN or an-
other DN.
Whenever a user places a call, a DN button indicator goes on. Also, the 
indicator for the same DN button existing anywhere else in the system 
also goes on. For indicator rates, see Table 2-3 , above.
3.27.4 Answering calls
Both internal and outside (Outside line, Outside line group, TIE, DID) 
calls are directed via a DN button. A DN button (whether primary or not) 
is programmed to ring and flash or to flash only. When a call is directed 
to a specific DN, the corresponding DN button at all extensions pro-
grammed with that DN button will flash, or ring and flash, as required.
Ringing display extensions will also show the callers number or name, 
if applicable.
To answer the call, ringing extensions can simply press [SPKR] or lift 
the handset. Flashing extensions take the call by pressing the flashing 
DN button first. 
						

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3.27.5 Hold
A call appearing on a DN button can be placed on hold (inclusive or ex-
clusive). The held call can then be picked up by any other extension with 
the same DN button by pressing it, for inclusive hold, or by pressing the 
[PICK UP] button and then the DN button, for exclusive hold.
3.27.6 Recall
A recall resulting from the transfer of an external call to a specific DN, 
will recall on a free DN button at the extension which transferred the call 
only.
3.27.7 DN hunting
A call directed to a busy DN receives busy tone, unless a hunting station 
is defined (see below). If additional DN buttons are defined, the call is 
routed to the first available DN button. 
3.27.8 Hunting station
A Hunting station can be assigned to an MSA group. The hunting sta-
tion  will usually be the primary DN extension. 
The programming of the hunting station determines call routing for for-
warding and for the DN hunt sequence when the system must find an-
other available DN button, because the called DN was busy.
3.27.9 Individual Call forwarding
Call forwarding on a PBX station is programmed individually for each 
DN represented. The forwarding number may be another extension, at-
tendant, hunt group, MSA group number or a speed dial memory con-
taining an outside number. A chain of up to five call forward steps are 
allowed within the system (That is, Station A forwards to B who forwards 
to C who forwards to D who forwards to E).
3.27.10 Call forwarding station
The Call forwarding station is the extension allowed to program call for-
warding for an MDN. This may be limited to any, all, or no extensions 
from within the MDN group.
3.27.11 Call move
You can move a call to any available DN button by simply pressing the 
other DN button. This is useful when you need to keep a particular DN 
button available for other calls. 
						

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Section 4
ATTENDANT CONSOLE 
OPERATING INSTRUCTIONS
4.1 GENERAL
This section explains the operation of the DIGITAL system Avanti mod-
el Attendant console (ATC). 
The ATC is a highly sophisticated, extremely flexible unit, designed to 
aid you in routing the various calls which go through the DIGITAL ex-
change. The ATC units can be programmed in many different configu-
rations. The configuration of your particular console will depend on the 
size of your system and your special requirements.
NOTE
Not all of the functions described herein will nec-
essarily be available on your console.
Figure 4-1 Attendant console faceplate 
						

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4.2 ATTENDANT CONSOLES AND ATTENDANT POSITIONS
A DIGITAL system supports up to four ATC units. The ATCs can operate 
in parallel - in a logical Attendant Position (ATP) in which all the ATCs in 
the ATP serve the same extensions, outside lines and queues and have 
the same button map. While the ATP has a general dial Attendant ac-
cess
 number (e.g. 0) which rings at all ATCs belonging to that ATP, each 
attendant also has its own private extension number (e.g. 20).
Up to four logical ATP units can be defined in the system.
The
 concept of Logical Attendant Positions is depicted in Figure 4-2 and 
Figure 4-3 
Figure 4-2  One logical Attendant Position (four ATCs) 
						

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Figure 4-3 Three logical Attendant Positions (four ATCs)
4.3 CALLS TO THE ATTENDANT
A user who wants to contact an Attendant in the ATP, without caring 
which Attendant answers, can simply dial the dial Attendant access 
number (0 by default or programmable). However, if the user wishes 
to speak to a particular Attendant, she must dial the specific Attendants 
extension Directory Number. Such a call is considered a direct call to 
that particular ATC.
No matter what activity the ATP is performing, it is never considered in 
the busy state. Therefore, a user dialing an Attendant will always get a 
ring tone.
4.4 ATTENDANT OFFHOOK STATE
The Attendant is always functionally offhook. This means that depress-
ing the hookswitch or hanging up the handset has no effect on operation 
and does not disconnect the call in progress. 
						

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4.4.1 Dial tone
In general, the Attendant does not hear internal dial tone as one would 
expect from a regular telephone set nor does she need to hear it to 
make internal calls. When an outside line is selected, the external dial 
tone is heard. 
4.4.2 Handset and headset
The console may be operated with either a headset or a regular hand-
set. 
4.5 USING THE ATTENDANT CONSOLE
4.5.1 Feature activation
At the Attendant console, most features can be activated using 
softkeys. Certain features, though, are operated by pressing the 
[FEATURE]
 button and dialing a feature access code of up to four 
digits.
These instructions assume that your system operates with the default 
values for feature access codes.
Features are assigned default two-digit access codes. For example, 24 
is the default code for Barge In, which is accessed by pressing [2][4] on 
the dialpad.
If the codes have been altered for your system, consult your System Ad-
ministrator for the revised list of codes.
4.5.2 Mute ring
The arrival of a new call is announced by a ring. Also, if an idle Atten-
dant has calls waiting in queues, a call waiting tone is sounded at preset 
intervals. Both the new call ring and call waiting tones may be disabled 
using the [
MUTE RING]
 button. The button operates in toggle fashion.
To disable ringing
•Press [
MUTE RING].
- The buttons LED indicator lights.
To enable ringing once again
•Press [
MUTE RING] 
again.
- The LED indicator goes off.
4.5.3 Distinctive ringing
You may be located close to a number of other telephone sets. To avoid 
confusion when a number of telephones are ringing simultaneously, you 
can program your console with a distinctive ring. Nine different rings are 
available. 
						

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To change the ring tone for your console
1. Press [*]
 and [#]
 simultaneously.
NOTE
If you have the Voice Dialing option installed, 
press {
Selective Ringing}
.
- The ring selection screen is displayed.
- The four buttons above the dialpad flash in pairs, in an alternating 
fashion.
2.  Press one of the dialpad options (1-9).
- You will hear the sample ring. 
3. You can try any of the options. 
When you decide which ring you prefer:
1.  Press {
SAVE}
.
- The display responds SAVED
2. Lift and replace the handset.
- Your console reinitializes and all rings (internal, external, recall, 
etc.) sound with the distinctive ring selected.
4.5.4 To set the volume
The volume of the handset or headset and tones may be changed by 
pressing the left side of the [LO   HI] button to reduce the volume, and 
the right side of the [LO   HI] button to increase the volume.
4.5.5 To set the display contrast
While the console is idle (not in conversation, ringing, dialing etc.), press 
the appropriate side of the [LO   HI] button to change the display con-
trast.
4.5.6 Dialing digits during a call
The DIGITAL system automatically places an existing call on hold when 
any digits are dialed. Dial continuation should be used when you want 
to dial DTMF digits during an outside call without placing the call on 
hold, or to dial internally (for example, when using IMAGEN). When the 
dial continuation state is inactive, any digits pressed are interpreted in-
ternally by the system.
For the most part, dial continuation is activated and deactivated auto-
matically by the system. However, you may need to activate or deacti-
vate dial continuation when transferring calls, setting up conference 
calls, and when dialing to Voice Store & Forward systems, answering 
machines, etc.
To activate dial continuation
•Press [
DIAL CONT]
.
-The [
DIAL CONT]
 LED indicator lights. 
						

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To deactivate dial continuation
•Press [
DIAL CONT]
 again.
-The [
DIAL CONT]
 LED indicator goes off.
4.5.7 To disconnect a call
The [
DROP]
 button is used to disconnect the console from the current 
call or process, and to return the console to the previous state.
The [
RELEASE]
 button terminates a call in progress, or completes the 
transfer of an outside line. The console is not connected to a new call, 
but is placed in an inactive state, allowing the Attendant to decide on 
any subsequent action.
4.5.8 Call queues
All calls arriving at the ATP join the Main Call queue and wait to be an-
swered in a First-In First-Out (FIFO) order.
In addition, incoming calls to the Attendant may also be routed to spe-
cial queues (such as the Incoming Call Identifier queues, see  Section 
4.6.4, below), giving you the option to answer calls out of the FIFO order 
(although each queue has its own FIFO order).
The presence of one or more calls in any one of the queues causes a 
green LED indicator to flash on the relevant queue button. To answer a 
call from a particular queue, press the queue button. Once the queue 
becomes empty of calls, the LED goes off.
In addition, the following queues are also active, or are associated with 
programmable buttons:
Answer hold
The Attendant may place incoming calls, received on outside lines, in a 
common Attendant position hold queue. Calls held in this queue will be 
retrieved in the order that they were placed on hold, using the [
AN-
SWER HOLD]
 button.
Recall
An unanswered call transferred from another attendant or extension, or 
a call placed in the Hold queue, which is not answered within a prepro-
grammed waiting time, will reenter the Main Call queue and will also be 
placed in the Recall queue. Calls held in the common Recall queue may 
be answered with the [
RCL]
 button from any Attendant console of the 
Attendant position.
Private recall
Recalls intended for a specific Attendant console, will be directed to that 
Attendant consoles Private Recall queue. Calls can be retrieved from 
the Attendants Private Recall queue by pressing the [
PRIVATE RCL]
 
button.