Telrad Digital Digital Family Of Systems Operating Instructions

							Section 4: ATTENDANT CONSOLE OPERATING INSTRUCTIONS
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- The remaining parties will still be connected.
4.16.5  To disconnect a conference call
During the conference call:
•Press [
DROP]
.
- All parties to the current conference are disconnected.
4.16.6  To connect two outside lines together (Trunk Patch)
You can connect two outside parties via the DIGITAL system lines to 
enable a private conversation between them. At least one of the parties 
must have DTMF dialing capability.
To connect two outside parties in a trunk-to-trunk patch
1. Establish a conference between the two outside parties (see  Section 
4.16, above).
2. Notify the parties that when a periodic tone is heard, one of them
must dial a DTMF digit to continue the conversation. Otherwise, the
outside lines will recall the patch initiator (you, the attendant) after a
fixed timeout and the call will be disconnected automatically.
To complete the patch:
•Press [FEATURE] and dial [T][P] ([8] [7]).
- The parties are joined in a patch.
To rejoin the patch
1. Press [PICK UP].
- The display shows PICK UP
.
2. Dial the number of one of the outside lines participating in the patch.
- A conference with the parties is reestablished;
- The display shows the elapsed time for the first trunk.
To rejoin a patch which recalls the attendant
•Press [
PRIVATE RCL].
NOTE
If there are other calls in the Private Recall 
queue, you may first be connected to a different 
call before retrieving the patch.
4.16.7 Intercom loop Conference
The Intercom loop Conference is a special variation on the standard 
conference in which a designated mediator can speak with up to 30 par-
ticipants. For details, see  Section 3.6.2.
4.16.8 Meet me conference (option)
The Meet me conference is a variation on the conference call whereby 
up to eight potential participants dial a common DN and are connected 
by the system, in order of arrival. For details, see  Section 3.6.3. 
						

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4.17 TO CANCEL CALL FORWARDING
If extensions have activated Call Forward to your console (not to 0), 
you can cancel it.
1. Press {
CANCEL}
.
2. Press {
FLW TO ME}
.
3. Press {
ALL}
,
or
Dial the DN of the extension whose call forward programming you
wish to cancel.
- Call forward programming to the Attendant is no longer active.
4.18 GETTING ASSISTANCE WITH THE CALL ANSWERING LOAD
When the call load becomes too great for you to handle alone, you may 
direct incoming calls to ring at another extension (called the “Day Alert” 
extension) in addition to ringing at the Attendant. The extension will re-
ceive calls arriving at the Main Call queue of the Attendant Position. 
Calls directed to the assisting Day Alert 
extension are held in your Main 
Call queue as well, and can be answered by either the Attendant or the 
Day Alert extension, whichever answers first.
To activate Day Alert
1. Press [
DAY ALERT]
.
-DAY ALERT
 appears on the display and the [
DAY ALERT] 
LED 
flashes.
2. Dial the number of the extension which is to assist you with the call
load.
-The [
DAY ALERT] 
LED is steadily on.
To cancel Day Alert
•Press [
DAY ALERT]
 again.
-The [
DAY ALERT]
 LED goes off.
- Normal service is resumed.
4.19 WHEN CALL LOAD BECOMES TOO HEAVY
The overflow feature automatically directs incoming calls to a system-
defined extension to help the Attendant answer calls, when:
• The number of incoming calls exceeds a predefined limit.
and 
A call has been left in the Main Call queue beyond a defined time limit
or
The Attendant activates Night service while calls still remain in 
queue. 
						

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When overflow occurs, the display shows OF
 followed by the number of 
calls waiting (instead of the normal CW
).
When the overflow state subsides (i.e. less than the defined number of 
calls are waiting in the Main Call queue), normal operation is automati-
cally restored, and calls will not be directed to the overflow extension.
4.20 TO SHUT DOWN YOUR ATTENDANT CONSOLE
At times you may want to shut down your ATC so that it will neither ac-
cept calls nor allow outward dialing.
•Press [
POSITION BUSY].
-The [
POSITION BUSY]
 LED lights steadily.
To return the console to operation
•Press [
POSITION BUSY]
 again.
-The [
POSITION BUSY]
 LED goes off.
If your console has been programmed to require a password (this will 
be indicated on the display):
• Enter the four-digit password (Executive credit code, see  Section 
6.2, below).
- The Attendant returns to normal service.
If all members of an Attendant position activate position busy, Night ser-
vice is induced automatically for that position.
4.21 REROUTING CALLS FOR NIGHT SERVICE
During Night service, a different call ringing and routing program ap-
plies. The Attendant and the call queues are not active. The Attendant 
console can still be used for placing calls.
To change the ATC operation to Night service
•Press [
NIGHT]
.
-The [
NIGHT]
 LED flashes.
To return the console from Night service to Day service
•Press [
NIGHT]
 again.
-The [
NIGHT]
 LED goes off.
NOTE
If Night service was entered by the last of the At-
tendants in an Attendant position activating Posi-
tion Busy, it will be necessary to cancel both 
Position Busy and Night service states in order to 
restore normal day operation. 
						

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To activate Night service from outside the system
The system can be placed in Night service from a DTMF SLT dialing on 
a Direct Inward System Access (DISA) line from outside the system 
(see  Section 6.3, below).
4.22 CHECKING THE STATUS OF AN OUTSIDE LINE
The Attendant can check the current state of a particular outside line 
(BUSY VERIFICATION). The console displays the extension number 
and, if it is using an outside line, it shows the state of the line (e.g. ring, 
busy, on hold, etc.) and the line number.
To verify the state of a particular outside line
• Dial the outside line number.
- If the line is available, it will be seized and external dial tone will 
be heard, Otherwise:
Relevant information is displayed (e.g. the extension connected 
to the outside line, BUSY
, RING
, HOLD
, etc.) and a busy tone is 
heard via the handset.
4.23 CLEAR ALARM DISPLAY
The system can be programmed to send alarm messages to the Atten-
dant Console display when certain system faults are detected. The Sys-
tem Administrator should be advised of any alarm indication, but the 
system will normally be able to continue operation in spite of the fault. 
You can, therefore, cancel the displayed alarm after you report it to the 
System Administrator.
To cancel an alarm display
•Press 
[CLEAR ALARM
].
- The alarm message is deleted.
4.24 CLASS OF SERVICE (COS) REASSIGNMENT
You may change the day and night COS of any extension in the system. 
This can be used to limit the capabilities of particular extensions.
1. Press 
	 icon.
2. Press {
COS}
.
3. Dial the number of the extension you want to change.
4. Press {
DAY COS} 
(or skip to Step 6 if you dont wish to change the
day COS number).
5. Dial the new day COS number. 
						

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6. Press {NIGHT COS} 
(or skip to Step 8 if you dont wish to change
the night COS number).
7. Dial the new night COS number 
8. Press 
 icon to repeat the procedure for another extension,
or
Press [
RELEASE]
 once or 
 icon three times, to exit the program-
ming function while saving the changes,
or
Press [
DROP]
, to exit the programming function without saving the
changes.
NOTE
If you receive the message PLEASE TRY LAT-
ER, this means that the configuration PC is con-
nected online to the system. When the PC 
completes its online procedure. You will be able 
to program COS reassignments (See also the 
Administration manual).
4.25 SETTING THE SYSTEM TIME
Usually, an Attendant console is assigned to set the system time and 
date, (although this task may be given to any station in the system).
This setting applies to all extensions in the system, even if tenant sys-
tems are configured.
To set the time and date from your console
NOTE
To abort the time setting procedure, press [#]
 at 
any point before pressing 
 icon.
1. Press 
	 icon.
- The display shows PROGRAMMING
2. Press 
 icon.
- The display shows the current time.
3. Enter four digits for the current time (00 to 23 for hours and 00 to 59
for minutes).
4. Enter two digits for the date (01-31).
5. Enter two digits for the month (01-12).
6. Enter two digits for the year (00-99).
- The display shows the digits as you enter them.
7. Press 
 icon.
- The new time and date are displayed.
If you hear an error tone, check that you have entered the correct num-
ber of digits for each element of the time and date. 
						

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4.26 TIME ALARM
You may program the Attendant console to sound an alarm at any de-
sired time.
To set the alarm time
1. Press 	 icon.
2. Press
 
 icon.
- The most recent alarm time programmed is displayed (if it was 
programmed and has not yet rung). 
3. Use the dialpad to enter the desired alarm time according to the 24
hour clock (e.g. 3:15 pm is set as 1515).
4. Press 
 icon.
To stop the alarm while it is ringing
•Press 
 icon.
To check the time for which the alarm is set
1. Press 	 icon.
2. Press 
 icon.
- The alarm time is shown at the upper right-hand corner of the dis-
play.
3. Press [
RELEASE]
 or [
DROP]
 to return to idle state.
To cancel an alarm setting
1. Press {CANCEL}
.
2. Press 
 icon.
- The current alarm time setting is canceled.
4.27 OPERATING THE DOOR UNIT
If your system is equipped with a door unit, you can control the entry of 
visitors. When someone presses the doorbell, a call waiting ring sounds 
at the programmed Attendant console. You may speak to the visitor and 
open the electric door latch from the console.
To speak to the visitor
When Door unit ringing arrives at your console:
•Press [
ANSWER]
,
OR
Press the blinking [
EXT PAGE]
 button or dial the external page code 
assigned to the door unit.
-  Door unit ringing stops. 
- Your EXTERNAL PAGE button indicator (if defined) lights. You 
are in conversation with the person at the door. The display shows 
the external page display.  
						

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To open the electric door latch
•Press [*]
.
- The door opens.
To end the conversation with the person at the door
•Press [
RELEASE]
 or [
DROP]
.
- The extension is disconnected from the door unit.
- The EXTERNAL PAGE button indicator goes off.
4.28 ANSWERING POSITION
Systems with small configurations, and large systems that wish to de-
fine an Attendant position for a small number of extensions, may pro-
gram an answering position in place of an ATC as the logical answering 
position. 
The answering position is a regular telephone set, with key system At-
tendant features.
All routing of internal and external calls to the answering position is pro-
grammed and performed in precisely the same way as for a regular At-
tendant.
However, the answering position has the Main queue and can be pro-
grammed with ICI queues, but is not assigned an Attendant console 
button map.
The Answering position receives all calls entering the Main queue, in-
cluding outside calls, recalls and Dial Attendant calls placed by dialing 
the Attendant access code (0 by default).
An Attendant telephone set is not required. The Answering position op-
erates like a DIGITAL telephone set. See Section 3, above, for appro-
priate operating instructions. Unlike the Attendant console, however, 
internal dial tone is heard when you lift the handset (or press [
SPKR]
).
4.29 DSS ADD-ON UNIT
The Attendant console may be configured with up to four DSS Add-on 
units which provide additional MEMORY buttons for Direct Station Se-
lection (DSS), and personal SPEED DIAL buttons for personal speed 
dials. Pressing a button on the Add-on unit is equivalent to dialing from 
the Attendant console. The LEDs on buttons representing extensions 
also serve as Busy Lamp Field (BLF) extension status indicators.
An Add-on unit can represent up to four button maps. The four buttons 
on the left side are used for selecting the desired map MAPs 1-4 and 
MAPS 5-8 in a DIGITAL KEY BX system (and in addition, MAPS 9-12 
in a 400 system). See also  Section 2.2.7 and Figure 2-7, above. 
						

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The Add-on unit provides up to 120 additional buttons (four maps, 30 
buttons per map).
Up to eight physical Add-on units (up to 16 in a DIGITAL 400 system) 
may be assigned in the system.
To change the active map
• Press the appropriate [
MAP]
 button.
4.30 CALL COST DISPLAY
If programmed as the system setting station, the attendant can view the 
current cost or message units (depending on programming) for a call in 
progress at another extension or for all toll calls currently in progress in 
the system. 
1. Dial the CALL ACCOUNT MONITOR code.
2. Dial the password (ECC code).
3. Dial the Directory Number of the desired extension or the ALL code
(default = *) for the current total of all calls in the system.
To display another extension
•press {
CANCEL}
 and dial the desired Directory Number.
•Press 
 icon to quit. 
						

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Section 5
PHONE BOOK FEATURE 
OPERATING INSTRUCTIONS
5.1 GENERAL
The purpose of the Phone Book feature is to dial a number from your 
private Phone Book list (which you program), or from one of the ten 
Phone Book lists your System Administrator may have programmed. 
The Phone Book entries are stored in speed dial bins in alphabetical or-
der. When you program a Phone Book entry, it is stored in an available 
speed dial bin and has a name associated with it. If you change the 
number stored in that speed dial bin by pressing  
	, {SPEED DIAL}, 
and the number of that speed dial bin, you also change the number for 
the Phone Book entry.
You can use the Phone Book feature to dial a number only when your 
telephone set is in idle state. You can make entries into the Phone Book 
when the telephone is idle or during a conversation, by programming a 
speed dial bin with a number and name.
5.2 GENERAL KEY FUNCTIONS
The following is a list of buttons and their functions, that are used 
for the Phone Book feature:
 [LO   HI] - to scroll through the menu of lists and through the entries in 
the Phone Book lists.
{PREVIOUS} or [FEATURE] - to return to the previous display.

or{EXIT} - to exit from the Phone Book feature.
{SAVE&EXIT} or [PROGRAM] - to save your programming and exit 
from the Phone Book feature.
[MUTE] or 
{DELETE SYM}   - to delete the last character(s) or digit(s) 
you entered.  
						

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5.3  PHONE BOOK OPERATION 
The following sections include dialing instructions for the Phone Book 
feature and programming instructions for creating a Phone Book list.
5.3.1 Phone Book dialing instructions
(from idle state only)
1. Press

, {PHONE BOOK}, or [FEATURE] and the feature 
access code for the desired Phone Book list (see your System 
Administrator).
2. Press
 {PRIVATE} or the softkey to the left of the system Phone 
Book list you want to access. If the desired system Phone Book list 
is not shown, use the [LO   HI] button to scroll to the desired list.
3. Press 
{SHOW LIST} or [HI]. 
4. Use the [LO HI] button to scroll through the list or use the dial pad 
to enter appropriate characters until the name appears on the dis-
play.
5. Press the softkey on the right side of the appropriate name, under 
 or press [PAUSE].
The Phone Book feature automatically dials the number.
If you want to see details of the entry before dialing the number, press 
the softkey on the left side of the appropriate name, under 
 
or press [TRANSFER]. The display shows the name for the entry, the 
number of the speed dial bin where the entry is stored (e.g. 003), and 
the telephone number for the entry.
You can then press 
{DIAL} or [PAUSE] to dial the number, {UPDATE} 
or [2] to change the name or number for the entry, or 
{REMOVE} or [3] 
to remove the entry from the Phone Book.
5.3.2 Programming a Phone Book list 
For each entry in your private Phone Book list, you enter both a name 
and a telephone number.
When your telephone is in the idle state:
1. Press 
,{PHONE BOOK} or [FEATURE] and the feature access 
code for the desired Phone Book list (see your System Administra-
tor).
2. Press 
{PRIVATE}. 
3. Press 
{ADD NEW} or [HOLD].
4. Enter the characters in the name (up to 16) by using the dialpad. 
The table at the end of this section shows the dialpad equivalents of 
each character.
5. Press
 {NUMBER}.
6. Enter up to 16 digits for the telephone number.