Telrad Digital Digital Family Of Systems Operating Instructions

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To use LCR
All sets1.  Press [LCR],
or
Dial the LCR access code (usually “9”, but consult your System
Administrator for the correct LCR access method in your system).
   - Dial tone is heard and display sets show 
LCR.
2. Dial the external number.
If you press [FLASH] during an LCR dialing attempt, you can dial im-
mediately through LCR, without having to press the [LCR] button again.
NOTE
When you use LCR, the call will automatically 
move to a floating button (if defined).
3.5.8 Disconnecting a conversation
To disconnect a handset conversation 
All sets• Replace the handset.
   - The conversation is disconnected.
To disconnect a handsfree conversation
All sets•Press [SPKR].
   - The conversation is disconnected.
   - On display sets, the elapsed time display for outside calls freezes 
and the call cost (if defined) is shown for a set timeout.
Other actions that will disconnect a conversation are:
• Pressing an outside line button to obtain an outside line.
• Pressing a memory button to place a Direct Station Select (DSS) call 
disconnects an internal call.
• Pressing [FLASH]. (NOTE: Depending upon system programming, 
you may have to press [FEATURE][FLASH] instead),
• Pressing a DN button (see Section 3.27, below).
3.5.9 To disconnect an outside call but keep the line
If you are speaking on an outside line, you can disconnect the call while 
still retaining the outside line, by pressing the [FLASH] button. 
(NOTE: Depending upon system programming, you may have to press 
[FEATURE][FLASH] instead). You can then press [REDIAL] (to dial 
the same number again) or make another outside call without having to 
select an outside line again.
When the system is connected directly to outside lines:
•Press [FLASH] (NOTE: Depending upon system programming, you 
may have to press [FEATURE][FLASH] instead).
 - The conversation is disconnected and you hear external dial tone. 
						

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3.5.10 Telephone lock
You can prevent people from making outside calls from your telephone.
To lock your telephone
All sets1. Dial the LOCK access code or press [LOCK] (if defined).
   - Display sets show 
ENTER CODE:
2. Dial your Executive Credit Code (see your System Administrator).
3. Hang up.
   - The telephone lock dialing restrictions are in effect. 
   - The [LOCK] button, if defined, lights. 
To unlock your telephone
• Repeat the above procedure.
   - Your telephone is unlocked.
3.5.11  Note pad
You can enter a string of up to 16 digits in the station memory for later 
reference (e.g. a telephone number) during a conversation. The number 
is saved in your personal speed dial memory (see also Section 3.11.5 ).
To save a number while in conversation
NOTE
If you are calling via handsfree answerback, the 
{PROGRAM} softkey or the 	 icon does not 
appear. Follow procedure for 
All other sets, be-
low, instead.
Avanti 3025/
3020/3015D
sets1. Press PROGRAM softkey or the 	 icon and then {SPEED DIAL}
2. Dial an available speed dial code or press an available speed dial
button.
3. Enter up to 16 digits 
4. Press
 {SAVE}.
All other sets
1. Press   [FEATURE]
2. Press [SPEED DIAL] twice
3. Dial an available speed dial code or press an available speed dial
button.
4. Enter up to 16 digits
5. Press [SPEED DIAL].
NOTE
 If 8 seconds pass after the last digit was entered, 
or you end the conversation, the digits dialed up 
to then, will be saved.
To dial the number saved via Note pad
• Use the regular speed dialing procedure with the SPEED DIAL code 
or SPEED DIAL button that you used to save the number (see Sec-
tion 3.11.5 ). 
						

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3.6 CONFERENCE
3.6.1 Setting up a conference call
Up to eight parties, any of which may be outside parties, may converse 
together on a conference call.
The conference feature provides various options:
• To initiate a conference call.
• To add more parties to the existing conference.
• To remove outside line parties to the existing conference.
• To leave the conference call temporarily.
• To return to the conference after leaving temporarily.
• To leave the conference call permanently (other parties remain in 
conversation).
To establish a conference call
Avanti 3025/
3020/3015D
sets
1. Place the first call.
2. Press 
CONFERENCE softkey.
   - Dial tone is heard, and SPLT softkey appears for the line or extension 
of the first call.
3. Call the next conferee.
When the next conferee answers:
•Press 
{JOIN}.
All other sets1.  Place the first call.
2. Press [CONFERENCE].
3. When you hear dial tone, call the next conferee
When the next conferee answers:
•Press [CONFERENCE].
   - There are now three parties to the call. If they are internal users with 
display sets, each set shows the extension numbers of the other 
conferees. If one of the conferees is on an outside line, system par-
ticipants with display sets will see the elapsed time for the current 
call.
To add more parties to the conference proceed as follows
All sets•Press [CONFERENCE].
When you hear dial tone:
• Call the next conferee.
When the next conferee answers:
•Press [CONFERENCE].
All parties are in conference. 
						

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To 40 an outside line party to the conference 
Avanti 3025 set• Press the SPLT softkey of the outside line you want to remove from 
the conference.
•Press 
{DROP}.
   - The party is disconnected.
To leave the conference call temporarily
All sets•Press.
You will hear dial tone.
You are now free to use your set as you wish and still have the option 
to return to the conference.
NOTE
If, after exiting from a conference, you complete 
another call, do not hang up. If you do, you will 
be permanently disconnected from the confer-
ence call. To disconnect, press [FLASH].
To return to the conference
Avanti 3025/
3020/3015D
sets
•Press {CONF RET}.
All other sets
•Press [CONFERENCE].
To leave the conference call permanently
Avanti 3025/
3020/3015D
sets
•Press {CONF EXIT} or hang up.
All other sets• Hang up.
3.6.2 Intercom loop Conference
The Intercom loop conference is a special variation on the standard 
conference. The feature allows a designated mediator to speak with up 
to 30 participants who are connected in a “listen only” mode or in a two-
way mode, as defined by system programming. 
NOTE
To properly facilitate this feature, the mediator re-
quires a 3025 set, plus a DSS unit with appear-
ances of all possible participants. 
In the “listen only” mode, the mediator may allow up to 5 appointed par-
ticipants to speak on the conference as well. Participants may request 
to speak during the conference and the mediator is given a flashing in-
dication when this occurs, on the participant’s DSS button. Conference 
members can be preprogrammed or added as the conference progress-
es. 
						

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All participants in the intercom loop conference are local extensions 
(networked extensions and outside lines cannot be included).
To program a list of participants
1. Press 	 (program) icon and [CFLn] (a predefined conference loop 
button,
 where n = 1 to 10. See System Administrator).
Display shows:
2. Enter the DNs of the desired participants or press the associated
DSS buttons, one at a time. Only legal DNs will be registered. Press
[FLASH] to delete the DN currently displayed. A 3-beep error tone
indicates an illegal value. You may scroll through the list as it grows,
using the [LO    HI] button.
3. Press 
{EXIT} or go onhook to end the programming process.
To initiate the intercom loop conference
1. Dial the CONF. LOOP feature code or press a defined CONF. LOOP 
button.
The list of participants is dialed. Each participant is added upon
answering.
2. To add participants, enter the desired DN or press the desired DN
button.
The following two procedures apply to “listen only” mode:
To request permission to speak 
(participants with a flash button only)
•Press [FLASH]
DSS button for requesting station changes from “on” to flashing 
state.
To grant permission to speak (mediator only)
• Press the flashing DSS button.
Participant can now talk. Pressing the button again will reinitiate the 
one-way state (toggle action).
To disconnect the conference
• Hang up
3.6.3 Meet me conference (option)
The Meet me conference is a new variation on the conference call 
whereby up to eight potential participants dial a common DN and are 
connected by the system, in order of arrival. The first caller who dials in 
receives a special tone or music-on-hold. Subsequent callers receive 
ringback tone prior to being connected. All current participants already 
connected hear a special tone when a newcomer connects or when a 
participant drops out.Conf. Loop       Setup
Member     
						

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To join a Meet me conference
• Dial the Meet me conference DN (see System Administrator).
You hear a special tone or music on hold (if you are the first caller), 
or ringback tone after which you are joined in conference with other 
callers.
To exit a Meet me conference
• Hang up.
Remaining participants hear a special tone indicating you discon-
nected.
3.6.4 To patch together two outside lines
You may connect two outside parties via your DIGITAL system lines to 
enable private conversation between them. At least one of the outside 
parties must be capable of dialing DTMF digits. 
To connect two outside parties together
1. Place a conference call with two outside parties (as explained above)
2. Notify the parties that when a tone is heard, one of them must dial a
DTMF digit to continue the conversation. (Otherwise, the patch initi-
ator will be recalled automatically and the outside lines will be dis-
connected after a fixed timeout, if the recall to the initiator is not
answered.)
To complete the patch:
1. Press [CONFERENCE].
2. Press [FEATURE] or dial the feature access code and 
dial [T][P] ([8] [7]).
The parties are joined in a patch. 
To rejoin the patch
1. Press [PICK UP].
2. Press one of the participating (light indication) outside line buttons
(3025/3020 sets press either of the 
PAT C H softkeys. Sets that do
not have outside line buttons must dial the number of one of the par-
ticipating outside lines).
A conference with the patched parties is reestablished.
3.7 TO OVERRIDE EXTENSION RESTRICTIONS (Travel COS)
The Travel Class Of Service (Travel COS) feature enables you to 
change the Class of Service (COS) temporarily at a system extension 
in order to use otherwise inaccessible services from the extension. The 
COS can be one of five programmed Global COSs available throughout 
the system or the COS of a particular extension. The global COS can 
only be accessed with an appropriate password (consult System Ad-
ministrator for global COS). The password for a particular extensions 
COS is the extensions Executive Credit Code (ECC) (see Section 6.2, 
below). 
						

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To activate a Travel COS
All sets1. Press [TC] (if defined) or dial the Travel COS access code.
Display sets show 
ENTER NO:
2. Dial the desired DN or press [*] for a Global COS number.
Display sets show 
ENTER CODE:
3. Dial the appropriate ECC code or Global COS password.
-The [TC] indicator (if defined) lights.
- The Travel COS is currently active for a predefined time. 
- You may now access an outside line and place any call allowed 
under the currently active COS. 
3.8 PREFERRED LINE
A preferred line is an outside line to which you are connected when you 
lift your handset or press [SPKR] (instead of receiving internal dial 
tone).
NOTE
In order to dial internally or activate features, you 
must press [ICM] to access internal dial tone. 
The preferred line is defined in system configura-
tion.
To use your preferred line 
1. Lift your handset or press [SPKR].
2. Dial any external number as you would from a regular external tele-
phone.
3.9 PAGE
You can use your set to make a general announcement or to page 
someone via any of up to eight internal and eight external page zones 
on the DIGITAL KEY BX or DIGITAL 400 systems or 16 internal page 
zones and 24 external page zones for the DIGITAL 1000 system.
An internal page zone comprises a programmed grouping of DIGITAL 
or Avanti telephone sets which are accessed by dialing a programmed 
access code. An external page consists of external speakers or public 
address system accessed by dialing a programmed access code. Inter-
nal page zone codes may be programmed so that an internal page also 
activates external speakers simultaneously.
NOTES
Only one internal and one external page call may 
be active in the system at a time.
To activate page toward a networked DIGITAL 
system, a prefix must be dialed first (see Section  
						

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6.4.6). 
To make an announcement
1.  Dial the required page zone code or press a dedicated PAGE ZONE 
button (if defined).
   - Display sets show PAGE, and the page access code.
   - You will hear a double tone burst.
2.  Make your announcement.
You might not have access to all zones. If you try to dial a zone to which 
you do not have access, you will hear a retry tone.
Paging time may be limited. If the time limit is exceeded, you will hear a 
double tone burst, the call will be disconnected, and you will then hear 
internal dial tone.
You can also page someone in order to transfer an outside call (see 
Section 3.14.3 , below).
3.10 MESSAGES
If you call an extension and receive no answer or the extension is busy, 
you may leave a message at the extension.
Up to six messages may be stored in an extensions message memory 
at a time: five from other extensions, including one from the Integrated 
Multiple Application Generator (IMAGEN) voice mail feature (if in-
stalled), and an additional message from the Attendant Console.
The message may be a Basic Message such as CALL 239 (see Section 
3.10.2), or you may select one of 30 text messages programmed in the 
system, which will appear on the called stations display, along with the 
senders directory number or name.
Some of the text messages may be edited by dialing the appropriate 
digits from the dialpad (
CALL ME AT *****, BE BACK AT ** : **).
All messages sent to non-display sets and SLTs are Basic Messages.
The recipient of the message knows when messages have arrived, as 
follows:
• At first, display stations will show the text of the message and the 
senders name or number. After a few seconds, the display shows 
the number of messages waiting (e.g. 
CALL HOME 231, and then 3 
MESSAGES
);
• The [MSG] button will indicate messages waiting, via the button in-
dicator;
• When messages are waiting, a broken dial tone is heard whenever 
the extension goes offhook (Message Reminder Tone). Do not con-
fuse this tone with the Call forward tone.
If, when you try to leave a message at an extension, an error tone is 
heard, this means that the maximum allowed number of messages has  
						

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been left at that extension and you will be unable to leave your mes-
sage.
NOTE
Only a Basic Message can be sent to another 
networked DIGITAL systems extension.
3.10.1 Reading and 
answering messages
When messages have been received at your station:
Avanti 3025/
3020 setsThe number of waiting messages (e.g. 5 MESSAGES) appears in the 
display, the [MSG] indicator lights and, on the 3025 set, the message 
icon 

 appears
or
The text of the last message sent and the senders name or extension 
number appears in the display, the [MSG] indicator flashes and, on the 
3025 set, the <
ANSWER softkey appears. This state remains for a short 
while and then the number of waiting messages reappears on the dis-
play.
Avanti 3015D
setThe number of waiting messages (e.g. 5 MESSAGES) appears in the 
display, and the [MSG] (if defined) indicator lights
or
The text of the first message and the senders name or extension num-
ber appears in the display and the [MSG] (if defined) indicator flashes. 
This state remains for a short while, and after a few seconds, number of 
messages waiting appears.
To view messages sent to your station (display sets only)
Avanti 3025 set
•Press [MSG] or the message icon 
.
Your list of messages is displayed.
Avanti 3020/
3015D1. Press [MSG].
 -  The first message in the message memory list is displayed.
2. Press the appropriate side of the [LO    HI] button to scroll backward
or forward respectively through your list of messages.
The next (or previous) message in the list is displayed.
To reply to your messages
Avanti 3025 set
• Press the ANSWER softkey for the desired message. 
The extension whose message is currently displayed is called. 
Avanti 3020/
3015D setsIf the [MSG] indicator is flashing:
•Press [MSG].
The extension whose message is currently displayed is called.
If the [MSG] indicator is on steady:
1. Press [MSG].
- The next message to be answered is displayed. 
						

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2. Press [MSG] (again).
The extension whose message is currently displayed is called.
Non display
sets• Press the flashing [MSG] button.
The extension which left a message is called. If more than one mes-
sage has been left, the first one sent is answered first.
NOTE
If the called extension answers, the message is 
deleted from.your extension’s message list. If the 
called extension does not answer, the message 
is retained. If the called extension is busy, busy 
tone is heard and the message is retained.
When you answer a message received from the Integrated Multiple Ap-
plication Generator (IMAGEN), you will receive recorded instructions on 
how to proceed with the message answering process. On the Avanti 
3025, 3020 and 3015D sets, softkeys will appear in the display to sim-
plify operation. On the Avanti 3025 set in addition to the softkeys , fea-
tures can be operated using icons. See the Integrated Multiple 
Application Generator (IMAGEN) User Guide.
To delete a message 
Avanti 3025 set
You can delete a message without calling back the extension which left it. 
1. Press [MSG].
2. Press the 
DELETE> softkey to the right of the message you wish to
delete.
 -  The message disappears from the display.
NOTE
IMAGEN voice mail messages must be erased 
from within an IMAGEN mailbox session. Other-
wise, the message which you thought you delet-
ed by pressing a 
DELETE> softkey reappears 
after a fixed timeout.
Avanti 3020/
3015D sets1. Press [MSG].
2. Scroll to the message you wish to delete, using the [LO    HI] button.
3. Press [#].
The message disappears and the next message (if any remain) is
displayed.
When the last message in the list is deleted:
- Dial tone is heard.
Non display
setsYour extension cannot delete specific messages in a straightforward 
fashion. However, if you call back the sender (by pressing the flashing 
[MSG] button), and leave a message (see Section 3.10.2 ), the senders 
message is removed from your list of messages and a message is left 
back at the senders extension.