Telrad Digital Digital Family Of Systems Operating Instructions

							Section 4: ATTENDANT CONSOLE OPERATING INSTRUCTIONS
7
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Private interposition
The Interposition queue holds any calls addressed to a particular Atten-
dant console by means of its own directory number, and not by the At-
tendant access number. The queue is used for transferring calls 
between Attendant positions.
Dial Attendant queue
The Dial Attendant Queue holds calls addressed to an Attendant posi-
tion by dialing the Attendant access number (usually 0). The calls may 
be accessed, using the [
DIAL ATTENDANT]
 programmable button, on 
any of the Attendant consoles making up the Attendant position.
4.6 ANSWERING CALLS
4.6.1 About incoming call indications
The call waiting indication, at the right end of the first line of the ATC dis-
play, flashes with the current number of calls waiting (e.g. CW02
) and a 
green LED flashes next to the appropriate queue buttons.
NOTE
The term incoming call refers to ringing calls ar-
riving at the Attendant Console. It includes both 
calls arriving from the outside, via outside lines, 
and calls from extensions.
4.6.2 Executive suite Attendant
If your console is programmed for the Executive Suite application, you 
will be able to handle incoming calls efficiently for a number of organi-
zations. For each incoming call, an appropriate name or message ap-
pears on your display indicating for which organization the arriving call 
is intended. With this information, you can answer the call as a repre-
sentative of the appropriate organization.
4.6.3 Answering calls from the Main Call queue
Pressing [
ANSWER]
 releases you from your current activity and an-
swers the next ringing call waiting in the Main Call queue on a First-In 
First-Out (FIFO) basis. If the Main Call queue is empty, the next call 
from the Hold queue is answered.
When a call arrives:
• The console rings if it was idle and if MUTE RING (see  Section 4.5.2, 
above) was not activated.
• A green LED flashes on any relevant queue buttons.
-The CW
 display (calls waiting) in the upper right-hand corner 
flashes with the latest count of calls waiting.
- The calling extension or outside line is identified (name, number) 
and INCOM
 appears in the display to indicate incoming ringing. 
						

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NOTE
Telrad’s DIGITAL family of systems supports 
Caller Name and Caller Identification display for 
calls arriving via the public exchange.
To answer the call
•Press [
ANSWER]
 or any flashing queue button.
- The call picked up will be the first call waiting in the queue.
- The number following CW
 will be decremented by one.
- The outside line identification (CO number) remains in the display 
and the {
SERIAL}
 and {FLASH-SIG}
 softkeys appear.
- You are connected to the caller.
4.6.4 Answering calls with ICI buttons
Incoming Call Identification (ICI) queues consist of calls from specific 
outside lines, outside line groups, busy forward hunt groups and exten-
sions. The ICI queues will be system-defined according to the impor-
tance of the callers in the queues. ICI buttons are used to represent 
these queues and allow you to give preference to VIP or managers 
calls over other calls.
The [
DIAL ATTENDANT]
 and [
INTERPOSITION]
 buttons are specific 
types of queue buttons used for answering calls directed to the Atten-
dant;
The [
DIAL ATTENDANT]
 button is used to answer calls from exten-
sions that dialed the dial Attendant access number (for example, 0).
The [INTERPOSITION] button is used for answering calls to a particular 
Attendant which were dialed via the specific Attendants Directory Num-
ber (for example, 200).
Green LED indicators flash on the ICI buttons, when calls are in queue.
Pressing an ICI button answers the first call waiting in the associated ICI 
queue.
When you press the ICI button associated with the call you wish to an-
swer:
- The number following CW
 will be decremented by one.
- For an outside call, the outside line number remains in the display, 
and the {
SERIAL}
 softkey appears.
- For an internal call, STN (directory name and number) CONV
 ap-
pears (e.g. STN LORI 243 CONV
).
- The conversation is established.
4.6.5 Answering recalls
Various types of calls enter the Recall queue. These include calls which 
have been in the main Hold queue for longer than the specified system 
timeout, and were transferred to Recall. The flashing green LED on the 
[RCL] button indicates the presence of at least one call in this queue. 
						

							Section 4: ATTENDANT CONSOLE OPERATING INSTRUCTIONS
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To connect to a call in the Recall queue
•Press [
RCL].
- The connection is established.
4.6.6 Answering Private Recalls
Certain calls, such as serial calls which have returned from an exten-
sion, enter the Private Recall queue. A flashing LED on the [
PRIVATE 
RCL]
 button indicates the presence of at least one call in this queue.
To connect to a call in the Private Recall queue
•Press [
PRIVATE RCL]
.
- The connection is established.
4.7 PLACING CALLS ON HOLD
Outside calls may be placed on hold either automatically or manually. 
4.7.1 Automatic hold
Automatic hold is activated when you are on an outside call and then 
dial any digit, or press [
TONE]
, [
SPEED DIAL]
, a MEMORY button, or 
[
PAGE]
.
4.7.2 Manual hold
Manual hold is activated when you press [
HOLD]
.
When a call is on hold, the green LED on the [
ANSWER HOLD]
 button 
flashes. Any Attendant in the ATP can answer the call on hold.
To pick up a call in the main Hold queue
•Press [
ANSWER HOLD].
- Connection is established with the next party in the queue.
If the call is not picked up, it will be sent to the ATP Recall queue.
4.7.3 Private hold
If you want an outside call to remain on hold at your console only, place 
the call on private hold:
• Press an available private hold softkey (on the right of the display 
panel).
- The softkey will be allocated as Private hold for the current call (in 
the adjacent display field).
After a while, recall ringing will arrive.
To retrieve a call from private hold (on hold or recalling)
• Press the displayed private hold softkey.
- Connection is established with the corresponding party. 
						

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NOTE
The private hold function is not a queue: only one 
call may be held under each particular private 
hold softkey.
4.8 TRANSFERRING CALLS
NOTE
The [
TRANSFER/CONFERENCE]
 button is not 
used for call transfer.
4.8.1 To transfer internal calls
1. Dial the desired extension number.
- If you wish to transfer the call screened (announced), wait for the 
extension to answer.
2. Press [
RELEASE].
4.8.2 To transfer external calls
There are several methods for transferring a call to another extension: 
• Screened;
• Unscreened
• Confirmed;
• Serial;
• Camp-on;
• Page transfer.
NOTE
If you are transferring an outside call which you 
initiated, press the [
DIAL CONT]
 button, if its 
LED is off, before dialing the extension.
Unannounced, announced and confirmed trans-
fers can be activated to a networked extension. 
See Section 6 of the Release 6 Operating In-
structions for details.
To transfer an outside call screened
1.  Dial the requested extension or press the extensions MEMORY but-
ton.
- The outside call is automatically placed on hold.
- An appropriate softkey appears for the outside line (e.g. SPLT 
8880
).
2.  Inform the answering party that a call is waiting.
 If the called party is ready to accept the call:
1. Press [
RELEASE].
- The call is transferred.
or,
- If the called party is not ready to accept the call: 
						

							Section 4: ATTENDANT CONSOLE OPERATING INSTRUCTIONS
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2. Press the appropriate softkey to reconnect to the calling party.
If you now want to transfer the call to someone else (after the called par-
ty hangs up and you hear dial tone):
1. Press [
DROP]
.
2. Dial another party.
To transfer an outside call unscreened
1. Dial the extension requested.
- The outside call is automatically placed on hold.
2. Press [
RELEASE]
 to connect the outside line with the extension.
- If the called extension is busy, the call will be camped on at the 
extension.
If the call is not answered:
• Dial tone is heard and the softkey for the line on hold remains dis-
played.
To make a confirmed transfer
• Dial the required extension.
- The external party is placed on hold.
When the extension answers:
•Press {
JOIN}
.
- You hear a short beep indicating a conference has been initiated.
- Both parties are connected with you in a three-way conference.
- The other two parties are identified on the display.
When you are satisfied that the two parties are connected:
• Press the [
RELEASE]
 button to leave the conference.
4.8.3 Serial transfer
A serial transfer enables you to transfer an outside caller to several ex-
tensions, one after the other, if the caller initially notifies you that she is 
interested in speaking to several people. 
When the first called extension hangs up, the call automatically returns 
to the Attendant. The Attendant can then transfer the caller to other ex-
tensions.
To transfer a call with serial transfer
1. Press {SERIAL}.
2. Dial the first extension number requested.
3. Press [RELEASE].
When this conversation is finished, the Attendant is recalled via the Pri-
vate Recall queue; outside line number SERIAL
 appears in the display.
To return to the outside call and transfer it again
1. Press [
PRIVATE RCL]
 to return to the outside call. 
						

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2. Press {SERIAL}
 again.
3. Dial the next requested extension.
4. Repeat the above procedure as necessary.
4.8.4 To camp-on an outside call 
The Attendant may camp an incoming call on a busy extension, com-
pleting the transfer by pressing the fixed [
RELEASE]
 button. The busy 
extension receives a tone to indicate that a call is waiting. The camp on 
tone is heard via the extensions speaker, on dual audio path stations. 
On single audio path (SAP) stations, or dual audio path (DAP) stations 
programmed as SAP, the camp on tone is heard via the extension hand-
set. When the extension to which the call is transferred hangs up, the 
camped on call rings.
• Dial the required extension.
When you hear busy tone:
•Press [
RELEASE]
 to camp on the call at the extension.
4.8.5 Page transfer
If an outside call arrives for someone who is not at her extension, you 
may make a page call and announce the call to any of the internal or 
external paging zones. The paged party can then retrieve the call or 
connect to the Attendant (using Meet Me page) and have the call trans-
ferred.
NOTE
To implement page transfer to another net-
worked DIGITAL system extension, see 
 Section 6.4.
To announce the call
1. Press [FEATURE] and dial the page zone code or press a PAGE 
button or a speed dial button programmed with the page zone code.
- Announce who the call is for and on which line it is.
2. Press [
RELEASE]
.
- The call can now be retrieved from any extension.
4.9 INTERNAL CALLS
To make an internal ringing call
•Press [
TONE]
 and dial the number of the extension or press the cor-
responding MEMORY button.
- The ring tone is heard and the extension name and number ap-
pear in the display, followed by RING
 (e.g. TOM 233 RING
).
4.9.1 Handsfree calls
In a handsfree call, the telephone does not ring. Instead, a single tone 
burst is heard through the receiving telephone sets speaker, after which  
						

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a conversation is established and the called party may talk back via the 
sets microphone, without lifting the handset.
To make a handsfree call
NOTE
You may have to dial the INTRUSION code first 
(default= [6]
). Consult your System Administra-
tor.
• Dial the extension number,
or
Press the MEMORY button programmed with the extensions num-
ber.
- You hear a beep and HF 
followed by the extensions name and 
number appears on your display (e.g. HF RITA 346
).
- The call arrives at the extension as a handsfree call.
4.9.2 Callback
If the extension you dialed is busy, you can have the system call you 
back, when the dialed extension becomes available.
NOTE
This feature can be activated toward an exten-
sion of another networked DIGITAL system. See 
also  Section 6.4.
After you hear busy tone:
•Press {
CALL BACK}
.
- When the extension becomes available, the system automatically 
rings the Attendant position, so long as the Private Recall queue 
is empty.
- The callback is indicated on the display (e.g. CALL BACK PETE 
544
).
To answer the callback ring
•Press [
PRIVATE RCL].
When you answer, the system rings the previously busy extension. 
When the party answers, you are connected in a regular internal con-
versation with the extension.
If you wish to cancel the callback before the extension becomes avail-
able:
•Press {
CNCL CBACK}
.
4.9.3 Barge-in
If you try to contact an extension and get busy tone, you may be able to 
barge into the extensions current call, subject to system programming. 
If necessary, you can then disconnect the parties.
After hearing the busy signal:
•Press {
BARGE IN}
. 
						

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- You will be connected to the extensions current call.
- A periodic barge-in tone will be heard by all parties for the duration 
of the barge-in call.
To disconnect the parties
•Press [
DROP]
.
To leave the conversation without disconnecting the parties
•Press [
RELEASE]
.
4.10 PAGE
You can use the console for making page announcements through one 
of the internal or external page zones. 
NOTE
To activate page toward a networked DIGITAL 
system, a prefix must be dialed first (see  Section 
6.4.6).
1. Press [FEATURE] and dial the page zone code (or press the desired 
[
PAGE]
 or [
EX. PAGE]
 button).
- The display shows PAGE
 followed by the number of the page 
zone dialed.
- A double tone burst is heard.
2. Make your announcement, after you hear the tone burst
When you finish your announcement:
•Press [
RELEASE]
.
4.11 OUTSIDE CALLS
An outside call can be made via an outside line group, private outside 
line, or via Least Cost Routing (LCR).
One or more of the programmable buttons of the console may be des-
ignated as OUTSIDE LINE GROUP buttons.
Depending on system programming, either the cost of the call or the 
message units will be displayed. 
4.11.1  Making an outside call
To make an outside call
1. Press an OUTSIDE LINE GROUP button, dial the LCR access code 
(usually “9”), or dial a private outside line or outside line group access 
code.
- External dial tone is heard. 
						

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2. Dial the number.
- Dial tone stops as the first digit is dialed.
- The dialed digits start to appear at the right hand corner of the dis-
play.
- Once the called party responds (or a predefined system timeout 
expires), the outside line number appears on the first line of the 
display, and the elapsed time counter (to show the duration of the 
call) and call cost appear on the second line of the display.
4.11.2  If no outside lines are available
If the LED on the OUTSIDE LINE GROUP button lights, no outside lines 
in the associated outside line group are available. If you try to seize a 
busy outside line, the display shows the number of the extension using 
the outside line, the extensions state and the line number (see Busy 
Verification,  Section 4.22, below). The
 {TKQUE} softkey appears as 
well
.
You may reserve an outside line so that when the outside line, or an out-
side line in an outside line group becomes available, the system will in-
form you.
To reserve an outside line when none is available
1. Press {TKQUE}
.
-  When an outside line becomes available, if your Private Recall 
queue is empty, ringing is heard. The outside line number, fol-
lowed by TKQUE
 appears in the display, and a green LED lights 
on the [
PRIVATE RCL]
 button.
2. Press [
PRIVATE RCL]
.
- You will hear external dial tone.
3. Proceed to dial the external number.
To cancel a trunk queue request
•Press {CNCL TKQUE}.
4.11.3  To disconnect a call without losing the line
When connected to an outside line, be it during the course of a call or 
during dialing, you may disconnect the call, or cancel the dialing, with-
out losing the outside line.
To disconnect a call in progress while retaining the line
•Press [
FLASH]
.
- There will be a momentary disconnection. Then dial tone will be 
heard, indicating that the outside line is available.
4.11.4  Controlling Caller Identification with ISDN outside lines
• When you are placing a call using an ISDN outside line, the receiving 
end may see your line identification number. This is called Calling 
Line Identification Presentation (CLIP). Whether the calling line iden-
tification number is presented (CLIP) or restricted (CLIR) depends on  
						

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the Class of Service (COS) assigned to your extension (see the Ad-
ministration manual). If you want to restrict the appearance of this 
number use the Calling Line Identification Restriction (CLIR) feature 
as follows:
1. Dial the CLIR access code.
2. Access the outside line and dial the desired number.
To cancel the restriction
1. Press {CANCEL}.
2. Dial the CLIR access code.
3. Access the outside line and dial the desired number.
NOTE
Whether the calling line identification number is 
presented (CLIP) or restricted (CLIR) depends 
on the Class of Service (COS) assigned to your 
extension (see the Administration manual). The 
COS programming can be overridden on a call-
by-call basis by using the CLIR and CANCEL 
CLIR features before dialing a call. If the COS 
does not restrict calling line identification, you 
can use the CLIR feature to restrict an individual 
call. If the COS imposes CLIR, you can use the 
CANCEL CLIR feature to allow CLIP for an indi-
vidual call. Once you hang up, the system returns 
to the method that is programmed for your COS.
4.11.5  Activating external PABX features
The feature flash option enables you to activate special services and 
features which can be obtained on lines defined as behind the ex-
change. This is applicable when the system is connected to another 
PABX or Centrex exchange.
To signal the exchange and request a service 
(after seizing an outside line)
•Press {FLASH-SIG}
.
- Dial tone is heard.
- Display shows /
 (slash) at the current position.
NOTE
Feature flash may be included in a Speed dial, 
Redial, Save repeat or ARD string.
4.11.6  Tone dialing
The Tone dial feature allows you to switch to DTMF dialing, on a pulse 
outside line call. This is useful for accessing certain carrier services and 
external equipment (e.g. answering machine).
To switch to DTMF dialing while connected to an outside line
•Press {TONE DIAL}
 or [
P®
T]
 button (if defined).