Telrad Digital Digital Family Of Systems Operating Instructions

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3.3.6 Allowing others to hear your call (Speaker Monitor)
This feature is used to enable other people in the room to hear your con-
versation, while you are using the handset. When the feature is activat-
ed, the people listening in will hear the other party via the set speaker. 
The set microphone will remain inactive.
To activate speaker monitor during a regular handset call
All Avanti sets
•Press [FEATURE] and then [SPKR].
-[SPKR] button indicator turns on.
- Other party is heard via the speaker.
To deactivate speaker monitor
•Press [SPKR].
To renew speaker monitor operation
•Press [FEATURE] and then [SPKR] again.
To change back to a regular speakerphone call
• Place handset on cradle.
To adjust the speaker volume
• Press the [LO    HI] button, as necessary.
If the handset is lifted again during a speakerphone call, regular 
handset operation is initiated.
3.3.7 Distinctive ringing
You can program telephone sets (digital sets only) located close to each 
other with distinctive rings, to enable you to identify which telephone is 
ringing. Nine different rings are available.
To change the ring for your telephone set
All Avanti sets
1. Press [*] and [#] simultaneously.
NOTE
If you have the Voice Dialing option installed, 
press 
{Selective Ringing}.
2. Press one of the dialpad buttons ([1] to [9]).
When you hear the ring you want:
3. For Avanti 3025 and 3020 sets, press 
{SAVE}. 
For any other sets, press [#].
4. Lift and replace the handset.
Your telephone set reinitializes and all telephone rings (internal, 
external, recall, etc.) sound with the distinctive ring selected. 
						

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3.4 INTERNAL CALLS
Your extension can ring another extension directly.
NOTES
If your extension is programmed with a Preferred 
line (see Section 3.8 , below), you must press 
[ICM] before you can dial another extension.
For calling an extension in a networked DIGITAL 
system, see Section 6.4 .
You can activate the Note pad feature during an 
internal call. See Section 3.5.11 
3.4.1 Making an internal ringing call
All Avanti sets1. Dial [1].
Display sets show 
TONE.
2. Dial the required extension number.
If the extension is available, ringback tone is heard.
Avanti 3025 sets show the name of the extension dialed, if defined,
and its DN, followed by 
RING..
Avanti 3020 and 3015D sets show both the extension name and DN
(if both are defined).
When the called party answers, talk. The telephone set display shows 
CONV followed by the extension name. Avanti sets with display also 
show the extension DN.
If the called extension is not free to receive a call, you hear busy tone. 
This may also occur if the called extension is in the Do Not Disturb 
(DND) state.
NOTE
The procedures given for making an internal call 
(above) and for making a handsfree answerback 
(HFAB) call (see Section 3.4.2), assume the de-
fault system setup. Check with your System ad-
ministrator whether the same procedures apply 
for your system.
3.4.2 Making a handsfree answerback (HFAB) call
You can call an available digital telephone set through its speaker, with 
the called party answering through the sets microphone. This is a voice 
announce Handsfree Answerback (HFAB) call.
1. Dial the desired extensions number.
A tone burst is heard.
Display sets show 
HF followed by the name or the DN of the exten-
sion dialed.
2.  Talk to the other party. 
						

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The duration of an HFAB call may be limited by the system. If the pre-
determined time of the handsfree conversation elapses, you hear a sec-
ond tone burst, the call is disconnected, and then you hear dial tone.
If the called party lifts the handset during the handsfree answerback 
conversation, the call is converted into a regular internal call (
CONV re-
places 
HF on the telephone display), and the duration of the call is no 
longer limited.
NOTE
The Note pad feature cannot be used until the 
called party lifts the handset and changes the call 
to a regular internal call. See Section 3.5.11.
If HFAB call is directed to a single line telephone (SLT), a Telrad Track-
er, or a set to which an HFAB calls are restricted, the call is automati-
cally converted to a regular ringing call. In this case, the appropriate 
display is shown (
CONV followed by the name or the DN of the exten-
sion dialed) and the call has no time limit.
3.4.3 Barging into an ongoing call
The Barge-in feature allows you to join an internal or external conversa-
tion being carried on by another extension user, provided the call is not 
a conference, and both your set and the target extensions are pro-
grammed to permit this.
The system Class Of Service programming may prevent you from per-
forming Barge-in from your extension. Also, a particular extension may 
be programmed to prevent you from barging in even if you are pro-
grammed with Barge-in capability.
If the extension to be barged into is on an outside call, the conversation 
must already be in progress (that is, dialing must have been completed). 
Once you barge in, you will be in conversation with both parties.
To barge in 
(after trying to call an extension and hearing the busy tone)
 3025/3020/
3015D sets
1. Press BARGE IN softkey
 All other sets1. Press [FEATURE] or dial FEATURE access code.
Display sets show 
FEATURE. Dial the BARGE IN access code (de-
fault: [2] [4]).
   - You and the parties on whom you barged in may hear a barge-in 
tone, to indicate that a conversation between three parties has been 
established (It is possible for the initial tone not to be heard, if the 
system is so programmed).
On a barge-in call with internal parties only, display sets show
CONF along with the names or DNs of the participating extensions.
If one of the parties is on an outside line, the display will show the 
						

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elapsed time followed by CO and the DN or name of the outside
line.
2. Talk to the parties.
Depending on the way the system is programmed, the warning tone
may be repeated periodically for the duration of your participation in
the conversation.
3.4.4 Executive intercom
If your extension is programmed with the executive intercom feature, 
you will be able to call an extension defined as your secretarys, even if 
it is in the Do Not Disturb state (see Section 3.16 below).
Executive intercom calls can be HFAB or internal ringing calls.
3.4.5 Extension callback
If the extension you are calling is busy or is in the DND mode, you can 
have the DIGITAL system call you back when the extension becomes 
available or deactivates DND.
NOTE
This feature can be activated toward an exten-
sion of another networked DIGITAL system (see 
Section 6.4).
After you dial an extension and hear a busy tone:
 3025/3020/
3015D sets•  Press {CALL BACK}.
The
 {CNCL CBACK} button appears, the [CB/QUE] LED indicator 
lights and dial tone is heard.
You can now proceed with another activity.
3015 set•Press [CB/QUE].
The [CB/QUE] indicator lights and dial tone is heard.
You can now proceed with another activity.
3000 set•Press [FEATURE] and dial [2][2].
Dial tone is heard. 
You can now proceed with another activity.
All setsWhen the extension becomes available (or you deactivate DND):
- You hear short rapid ringing.
- Display sets show 
CALL BACK followed by the name or the DN of 
the requested extension.
NOTE
If the callback is activated from another net-
worked systems extension, display sets show 
the name of the TIE line used. 
•Press [SPKR].
- The system dials the previously busy extension. 
						

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- When the extension answers, a call is established and the call-
back request is automatically canceled.
To cancel a callback request
You can cancel a callback request before or during callback ringing:
3025/3020/
3015D sets•Press {CNCL CBACK}.
The LED indicator goes off and the callback request is canceled.
3015 set•Press [CB/QUE].
The indicator goes off and the callback request is canceled.
3000 set•Press [#].
Display sets show 
CANCEL.
•Press [FEATURE] and dial [2][2].
The callback request is canceled.
3.4.6 Internal speed dialing
To dial another extension at the push of a button
• Press the button programmed with the desired extension.
The system automatically dials the number.
For programming speed dial and memory numbers, see Section 3.18  
and Section 3.19, below.
3.4.7 System Dial By Name (SDBN)
If your telephone system includes IMAGEN with System Dial By Name 
(SDBN), you can make System Dial By Name calls, as described below. 
The numbers which can be dialed using System Dial By Name are ar-
ranged in directories defined in SDBN programming.
To dial using SDBN
3025 set
1. Press {DIRECTORY}.
2. Press the softkey of the directory where the name is listed (for
example, 
{MARKETING}).
You will see a list of names or a list of alphabetical name ranges
(e.g. ANNE-BETTY, BRIAN-CAROL, CECIL-DINA, etc.).
3. If you already see the name of the person you wish to dial, press the
appropriate softkey. Otherwise, press the softkey of the appropriate
range which contains the name of the desired person and then
press the allocated softkey when it appears thereafter.
The number is dialed automatically.
3020/3015D
sets1. Dial the access code or press a dedicated button (if defined) for the 
directory containing the desired party (see your System Administra-
tor for details).
Display shows: 
DIAL NAME:
2. Spell the first letters (up to six letters) of the partys name on your
dialpad (for example, ALAN : 2526).
- Asterisks appear as each digit is entered. 
						

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3. Press {VIEW} to show matching names or press the button with the
desired name if it already appears.
- The party is dialed automatically.
NOTE
The letters to be dialed from the dialpad are:
For A, B and C dial 2
For D, E and F dial 3
For G, H and I dial 4
For J, K and L dial 5
For M, N and O dial 6
For P, Q, R and S dial 7
For T, U and V dial 8
For W, X, Y and Z dial 9
If the name is misspelled, not defined, or if there is more than one user 
with the same numerical equivalent (for example, JENNY, KENNY 
and LENNY), error tone is heard.
3.5 OUTSIDE CALLS
3.5.1 Making an outside call
Outside calls may be placed by any extension with a button for a private 
outside line or an outside line group.
NOTE
Depending on the programming of your system, 
the cost of your call may be displayed.
To make an outside call
Any set with an
outside access
button
1. Press an outside line button, outside line group button, LCR button 
or dial the LCR access code.
The associated buttons indicator lights and external dial tone is
heard.
2. Dial the desired number.
Display stations show the digits dialed. If the party is available, ring-
back tone is heard.
3. When the called party answers, begin your conversation.
Display sets show the outside line number and then the call elapsed
time.
Sets with no
outside line ac-
cess buttons1. Dial an outside line, outside line group or LCR  access code.
2. Listen for external dial tone.
3. Dial the desired number.
If the party is available, ringback tone is heard.
4. When the called party answers, begin your conversation.
If, after seizing an outside line, you do not start dialing within a
defined timeout, you will hear a retry tone and the system will 
						

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release the line.
To enter pauses in a dialing sequence
When your DIGITAL system is connected behind another Private 
Branch Exchange (PBX), the PBX may take a few seconds before it pro-
vides an outside line. Thus, when speed dialing, it may be necessary to 
enter a pause after the digits of the outside line access code.
By pressing [PAUSE], the system allows sufficient time to access the 
line. A number of pauses may be entered. The length of the pause time 
is programmable. See the DIGITAL Administration manual (76-110-
0175/F) and the DIGITAL System Description (76-110-0180/F) for fur-
ther information on pause time.
3.5.2 Calling Line Identification on Outside Calls
When you are placing an outside call using an ISDN line, the receiving 
end may see your line identification number. This is called Calling Line 
Identification Presentation (CLIP). If you want to restrict the appearance 
of this number, use the Caller Line Identification Restriction (CLIR) fea-
ture as follows:
1. Dial the CLIR access code.
2. Access the line and dial the desired number.
To cancel the restriction:
All sets
1. Press [#].
2. Dial the CLIR access code.
Whether the calling line identification number is presented (CLIP) or re-
stricted (CLIR) depends on the Class of Service (COS) assigned to your 
extension (see the Administration manual). The COS programming can 
be overridden on a call-by-call basis by using the CLIR and CANCEL 
CLIR features before dialing a call. If COS does not restrict calling line 
identification, you can use the CLIR feature to restrict an individual call. 
If the COS imposes CLIR, you can use the CANCEL CLIR feature to al-
low CLIP for an individual call. Once you hang up the system returns to 
the method that is programmed for your COS.
NOTE
CLIR may not be available on all networks.
3.5.3 Hot line
If you have a Hot line, this enables you to access an outside line which 
will ring immediately to a particular external subscriber.
All sets1. Seize the designated hot line.
   - Ringback tone is heard.
2. Wait for the external subscriber to answer. 
						

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3.5.4 Account code (ACC)
The system allows you to enter an account code on outgoing or incom-
ing external calls. The code entered is printed out on the Station Mes-
sage Detail Recording (SMDR) printer.
The entry can be voluntary (the user dials the code before or after seiz-
ing the outside line), or it may be forced (the user cannot seize an out-
side line without first entering the code). The extension may also be 
programmed so that the user hears a periodic tone during outside con-
versations as a reminder to enter an account code. The code may be 
entered at any point after the initial elapsed call timeout and before the 
call is disconnected.
Several account codes may be entered during a single call.
NOTE
An extension programmed with forced account 
code will not be able to perform Automatic redial.
To enter an account code
To enter a forced account code, the following procedure must be per-
formed prior to seizing the outside line. If the entry is voluntary, you may 
use this procedure before dialing out or during the conversation.
3025 set1. Press {ACCOUNT}.
   - Display shows ACC
NOTE
The 
{ACCOUNT} softkey appears along with the 
call elapsed time display. If you wish to enter an 
account code before this happens, execute Step 
1 for 
All other sets, below.
2. Dial an account code string (up to 11 digits).
   - The digits scroll from right to left.
3. Press 
{SAVE} to complete the process.
NOTE
To abort, press 
{ACCOUNT} again before press-
ing 
{SAVE}.
Follow the procedure above to enter another ac-
count code. 
						

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All other sets1. Press the [ACC] button (if you have one defined) or press 
 [FEATURE] and dial [2][8].
Display sets show 
ACC.
2. Dial an account code string (up to 11 digits).
On display sets, the digits scroll from right to left.
3. Press [#] to complete the process.
The code may be changed as many times as desired during the conver-
sation, by the procedure above. Also, if you have not yet pressed [#] or 
[SAVE] button to enter a new code, you may start the procedure again 
to change your entry or to deactivate the code currently in effect.
3.5.5 Tone dialing
The Tone dial feature allows you to switch to DTMF dialing on a pulse 
outside line call. This is useful for accessing various carrier services and 
external equipment (e.g. answering machine).
To switch to tone dialing while connected to an outside line
3025 set
•Press {TONE DIAL}.
- Display sets show T at the current digit position on the display.
- The dialing method is changed to DTMF. 
NOTE
The 
{TONE DIAL} softkey only appears when 
dialing on non-ISDN lines
.
All other sets
•Press the [P®
T] button (if defined) or [FEATURE] followed by the 
TONE DIAL access code.
-[P®
T] button (if defined) lights.
- Display sets show 
T at the current digit position on the display.
- The dialing method is changed to DTMF. 
NOTES
Be sure to implement tone dialing in the appropri-
ate location in the string of the digits to be dialed.
If the outside line is disconnected or placed on 
hold, or enters a conference, the [P®
T] button in-
dicator turns off and the 
T disappears.
The tone dial feature can be included in a Speed 
Dial, Redial, ARD or Save/Repeat sequence ac-
tivated on a pulse outside line.
Activating the tone dial feature while internal dial 
tone is heard, will result in retry tone.
3.5.6 If no outside lines are available
When you request an outside line for placing a call and the line, or all 
lines of the requested group are busy, you can queue for an available 
line.  
						

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When the outside line becomes available, the system rings your exten-
sion. When you answer, you are automatically connected to an outside 
line.
To enter an outside line queue
After an attempt to obtain an outside line resulted in a busy tone:
Avanti sets
with display•Press {TKQUE}.
   - Dial tone is heard, the {CNCL TKQUE} softkey appears and the [CB/
QUE] LED indicator lights
All other sets1. Press [CB/QUE] (if defined) or press [FEATURE] and dial [2][2].
   - Dial tone is heard and the [CB/QUE] indicator (if defined) lights.
2. Hang up or continue using your set normally;
When the line becomes available and your extension is free:
• You will hear short rapid ring bursts. If your set has an appearance 
button for the outside line, its indicator will flash.
• Display sets show 
TK QUE followed by the requested outside line 
name or number (e.g. 
TK QUE CO 801).
• The 3025 and 3020 sets also provide a worktable softkey to the right 
of the display, for the ringing outside line (e.g. 
{TQUE 800}), and a 
softkey 
{CNCL TKQUE} for canceling the request.
To access the ringing line
3025/3020/
3015D sets
• Press the outside line softkey.
All other sets1. Go offhook (press [SPKR] or lift the handset) or press the appear-
ance button for the outside line.
   - You will hear external dial tone.
2. Dial the desired number.
To cancel the queue request
3025/3020/
3015D sets
•Press CANCEL TRUNK QUEUE softkey.
All other sets
•Press [CB/QUE] button (if defined).
   - The trunk queue request is canceled and dial tone is heard to con-
firm.
Any applicable button indicators and displays are deactivated (i.e. [CB/
QUE] indicator stops flashing, 
TK QUE display disappears, etc.).
3.5.7 Making a Least Cost Routing (LCR) call
The LCR feature routes your call via the least expensive outside lines 
available, taking into account the time of day, and the day of the week. 
Your telephone bill can be significantly reduced using this feature. LCR 
is defined and activated via system programming.