Telrad Digital Digital Family Of Systems Operating Instructions

							Section 2: THE AVANTI FAMILY TELEPHONE SETS
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Hold The call is on hold. Appears on 
the right side of the display, next 
to the name or number of the line 
on hold.
Transfer You have transferred a call to 
another extension. Appears on 
the right side of the display, next 
to the name or number of the line 
on which the transferred call was 
made.
Background 
musicYou are listening to background 
music. Appears on the 2nd line.
DND Your set is in Do Not Disturb 
mode. Appears on the 2nd line.
Alarm The alarm is set to ring on your 
set. Appears on the 2nd line.
Recall/Trunk 
queueYour set is ringing for a call that 
you left on hold or for a previously 
busy outside line that you 
requested.   Appears on the right 
side of the display, next to the 
name or number of the line or 
extension.
	Program Appears on the bottom line. 
Press to program phone book, 
speed dial, DND message, ECC 
code, or time alarm.

 Exit Appears on the bottom line. 
When engaged in a conference 
call, press to exit the conference.
When in programming mode, 
press to exit.
Message Appears on the bottom line. 
Press to send a message, reply 
to a message, or cancel 
messages.
Drop/Cancel Appears on the bottom line. 
Press to drop a party from a 
conference call or to cancel call 
forward. 

Save or Send. Appears on the bottom line. 
Press to save programming or to 
indicate you have finished dialing 
a number on an ISDN line.
Call forward 
(cancel)Appears on the bottom line, after 
pressing 
{CANCEL}. Press to 
cancel call forwarding. Icon Meaning When you see it 
						

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If you have IMAGEN, you may also see the various icons on your dis-
play like the ones shown below. See the IMAGEN user guide for an ex-
planation of how to use these and other icons that appear while using 
IMAGEN.
2.4 DISPLAYS
The AVANTI family telephone displays show the current time and date 
when in idle state. The Avanti 3025 set also show the sets Directory 
Number (DN). When the set is active, the display provides current sta-
tus information (such as elapsed call time, calling extensions and out-
side lines, features being used, status in a programming sequence, 
etc.). The display can also show the total call cost (if programmed), at 
the end of the conversation.
The display indicates the type of call currently active in the set, such as 
onhook voice announce calls (Page and Handsfree Answerback), 
transferred calls, etc.
There are three types of displays. The Avanti 3015D has a two line by 
20 character LCD display at the top of the set. The Avanti 3020 set has 
a four line by 24 character LCD display. The Avanti 3025 set and Atten-
dant console have a 128 x 240 pixel graphic display. The top line is for 
time, date and station DN; the next five lines are used for text softkeys; 
the bottom line is used for graphic icon softkeys.
Next page When programming any feature 
that uses more than one page of 
your display (Message, DND 
message, Phone Book), press to 
scroll to the next page.
Time Appears on the bottom line, after 
pressing 
	.
Press to program the time alarm.
PauseAppears on the bottom line. 
Pressing this button while dial-
ing on an external line inserts a 
pause in a dialing sequence.
Icon Meaning
Previous menu
Visual list
Repeat current menu
Record a message Icon Meaning When you see it 
						

							Section 2: THE AVANTI FAMILY TELEPHONE SETS
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2.5 THE FEATURE BUTTON
Although most features may be activated by pressing a dedicated but-
ton (e.g. [MSG], [SPEED DIAL/ PROGRAM], etc.), almost all system 
features may be activated from any telephone set by pressing [FEA-
TURE] and dialing the appropriate feature code. This enables sets with 
fewer programmable buttons, to activate many features.
2.6 CODE ACTIVATION OF FEATURES
There are two ways to activate features with dialing:
• By dialing a feature code;
• By pressing the [FEATURE] button and dialing a feature code.
Single line telephones, which do not have a [FEATURE] button, simu-
late pressing the [FEATURE] button by dialing a code (default: 7).
2.6.1 Default values
Certain features have a single digit default code. These include:
Feature 7
Dial Attendant 0
Tone 1
All/Group *
Cancel #
Other features are accessed by pressing [FEATURE] or dialing the 
FEATURE access code, whose default value is 7, followed by the de-
sired feature code.
The default codes for the station features were planned according to a 
scheme whereby a two digit code represents each feature.
For example: TIME ALARM=[T] [A] = [8][2].
Table 2-2 lists the default codes for the various DIGITAL system fea-
tures.
NOTE
The codes listed below are default values and 
can be changed via system administration. See 
the Administration manual for more information. 
						

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(1) Access method not assigned by default.
(2) Only available on ISDN PRI calls
Table 2-2 Feature codes
Feature name  Access method Abbreviation
ACCOUNT CODE
[FEATURE][2][8] AT
ACD LOGIN
--
ACD LOGOUT
--
ALL/GROUP
[*] -
ATTENDANT
[0] -
BACKGROUND MUSIC 1
[FEATURE][2][6] BM
BACKGROUND MUSIC 2-4  (2-8 in S400)
--
BARGE IN
[FEATURE][2][4] BI
CALL ACC. MONITOR 
(1) 
--
CALLBACK/QUEUE
[FEATURE][2][2] CB
CALL FORWARD-(ALWAYS)
[FEATURE][3][5] FL
CALL FORWARD-BUSY
[FEATURE][3][2] FB
CALL FORWARD-NO ANSWER 
[FEATURE][3][6] FN
CANCEL
[#] -
CLIR 
(1)(2) 
--
CONFERENCE LOOP No. 1-10  
(1) 
--
DIRECTORY 1 THROUGH 10 
(1) 
--
DROP FROM CONFERENCE 
(1) 
--
END OF DIALING/SEND
[FEATURE][#] -
EXECUTIVE CREDIT CODE
[FEATURE][3][9] EX
FEATURE
[7] -
FLASH SIGNAL 
(1) 
[FEATURE][3][7] FS
FLIP FLOP
[FEATURE][3][3] FF
GROUP PICKUP 
(1) 
--
INTRUSION
[6] -
LAST HOLD
[FEATURE][5][4] LH
LEAST COST ROUTING 
(1) 
--
LOCK (1)
--
MEET ME CONFERENCE 1-5  
(1) 
--
MEET ME PAGE
[FEATURE][6][6] MM
MESSAGE
[FEATURE][6][3] ME
NIGHT SERVICE 
(1) 
--
PAGE - INTERNAL 1 through 8
[FEATURE][4][1] to
 [4][8] I1 through
 I8
PAGE - EXTERNAL 1 through 8 
(1) 
-X1 through
 X8
PHONE BOOK PRIVATE LIST
[FEATURE][7][1] -
PHONE BOOK: LIST 1-10
[FEATU R E][7][2][0] to [7][2][9]-
PICKUP
[FEATURE][7][8] PU
PROGRAM
[FEATURE][7][6] PM
REDIAL
[FEATURE][7][5] RL
SAVE/REPEAT
[FEATURE][7][7] SR
SPEED DIAL
[FEATURE][7][3] SD
TIME ALARM
[FEATURE][8][2] TA
TONE
[1] -
TONE DIAL (DTMF) 
(1) 
--
TRAVEL COS 
(1) 
--
TRUNK PATCH
[FEATURE][8][7] TP
TRUNK SPEED DIAL 
(1) 
--
VOICE MESSAGE 
(1) 
-- 
						

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2.7 VISUAL AND AUDIBLE INDICATORS
Your Avanti set provides you with pertinent audio and visual feedback. 
The set issues various types of rings and tones to inform you of the 
progress of a call. The LED button indicators provide you with status in-
dications for their respective buttons by change of color (red, green) and 
distinctive flashing rates.
As a rule, a lit LED indicates that the associated feature is active (off in-
dicating inactive).
Regarding outside lines, a lit red LED indicates non-availability (for ex-
ample, a busy line), whereas a lit green LED indicates that the feature 
or line associated is either available or in use from your telephone set.
Sets provide useful information on the status of a call, outside line, pro-
gramming sequence, etc. via messages on the display.
The LED flashing rates and colors are listed in Table 2-3, below. 
Table 2-3 Visual indicator flashing rates and colors 
Button type Color  Flashing rate (seconds) Meaning
Outside line or 
Outside line groupGreen 1.0 ON 1.0 OFF Incoming ring
Green Steady In use
Green 0.5 ON 0.5 OFF Call on hold (by you) can be retrieved
Green 0.25 ON 0.25 OFF Recall or transfer
Red Steady ON  Outside line busy or outside line group busy 
OFF OFF Idle
Feature
Green 0.5 ON 0.5 OFF 
(e.g. CALL RECORD)Feature flash
Green ON (e.g. BGM) Active
OFF OFF Inactive
DSS
Red 1.0 ON 1.0 OFF Ringing
Red Steady ON In use by someone else (not available to you)
0.5 ON 0.5 OFF On hold by someone else (retrievable using 
Pickup-hold)
Red 0.5 ON 0.5 OFF DND active
OFF OFF Idle 
						

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The DIGITAL system also sends distinctive call progress tones to help 
the user identify the current status of the extension dialed or the result 
of an action performed.
Table 2-4, below, lists the DIGITAL system distinctive tones and rings.
Table 2-4 Tone and ring indications
Name Rate (seconds)
To n e s
Account code tone One beep (0.25 ON) every 40 seconds prior to initiating code 
entry. One beep every 25 seconds if code entry process was 
initiated, but not completed.
Barge-in tone 
(override tone)One beep (0.25 ON) at a programmable interval (1 - 59 seconds). 
Default=10 seconds
Busy tone 0.5 ON   0.5  OFF
Camp-on/Offhook tone 0.25 ON  0.25 OFF  0.25 ON
Dial tone Steady
External ring tone 1.0 ON, 3.0 OFF,
Call forward tone 
Three bursts of 0.25 ON 0.25 OFF then dial tone
 
Handsfree tone (begin) 0.5 ON 
Handsfree tone (end) 0.5 ON
Internal ring tone 0.5 ON, 0.25 OFF
0.5 ON, 2.0 OFF
Message tone  (0.5 ON  0.5 OFF) twice, then dial tone
One beep 0.25 ON
Paging (begin)  0.5 ON  0.25 OFF  0.5 ON then begin page
Paging (end)  0.5 ON  0.25 OFF  0.5 ON then paging is disconnected
Retry tone  3-4 beeps (0.25 ON, 0.25 OFF), then dial tone
Rings
Alarm ring Steady ON (15 sec)
External ring 1.0 ON3.0 OFF
Internal ring 0.4 ON, 0.2 OFF,
0.4 ON, 2.0 OFF
Recall (offhook) 0.5  ON  4.0  OFF
Recall (onhook) 0.5  ON  2.0  OFF
Trunk queue 0.5  ON  0.5  OFF 
						

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2.8 HOT DIAL PAD
Hot dialpad means that you need not lift your handset or press [SPKR] 
in order to dial a number or activate certain features.
For example, from the idle (onhook) state, you can dial extension 21 just 
by pressing [2][1] on the dialpad, or pick up a call without first having to 
lift the handset or press the [SPKR] button.
The hot dialpad feature can be deactivated for a particular telephone 
set via system administration, if desired.
When hot dialpad is deactivated, it becomes necessary to lift the hand-
set or press [SPKR] before dialing.
2.9 HANDSFREE OPERATION
Even if your telephone set is not programmed with a hot dialpad, 
handsfree operation is automatically activated when you press certain 
buttons. This means that you need not lift your handset before pressing 
any of the following buttons:
[SPKR] to obtain internal dial tone;
[MEM] for one-touch dialing a Handsfree Answerback (HFAB) call to 
another extension or activating a programmed feature code;
[SPEED DIAL] for dialing an outside number;
[TONE] to place a ringing intercom call to an extension;
[TK] to select a private outside line;
[TG] to select an outside line from a group;
[LCR] to place a call via Least Cost Routing.
2.10 PREFERRED LINE
An extension may be programmed with a preferred line. Such a set is 
connected to a programmed outside line (or outside line group) imme-
diately upon lifting the handset or pressing [SPKR]. This feature is in-
tended for extensions which make frequent outside calls. A station 
programmed with preferred line requires an [ICM] (intercom) button 
which must be pressed to receive internal dial tone, which is required 
when performing any activity other than placing an outside call. 
						

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Section 3
AVANTI FAMILY SETS 
OPERATING INSTRUCTIONS
3.1 GENERAL
This section provides detailed instructions for the operation 
of the Telrad AVANTI family telephone sets.
3.2 ALTERNATIVE ACTIONS AND ASSUMPTIONS
This section provides the basic alternative actions and as-
sumptions applicable for operating instructions.
3.2.1 Alternative actions
The following table provides alternative methods of using 
your telephone set.
3.2.2 Basic assumptions
The instructions contained in this section assume the follow-
ing:
• Your set is default-programmed with a hot dialpad;
• Your set is not programmed with a preferred line;
• If your extension is programmed with a Preferred Line 
(see Section 3.8, below), you will have to press the ICM 
(intercom) button before performing any operation that re-
quires internal dial tone;
• You use handsfree operation whenever possible. If you 
dont have a hot dialpad or choose not to use handsfree 
operation, then either lift your handset or press the 
[SPKR] button before you begin a procedure; Table 3-1 Alternative actions
Instead of: You can:
Pressing [SPKR
]Lift the handset. 
Using hot dialpad Press [SPKR
] or lift the handset before 
starting any action
Pressing 
 [FEATURE] and dialing a 
function codePress a programmed memory button
Dialing the directory number (DN) of an 
extensionPress a programmed memory button
Pressing an outside line or outside line 
group buttonDial an outside line or outside line group 
code
Accessing an outside line and then dial-
ing a speed dial number Include the outside line access code in the 
speed dial number 
						

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• The feature codes indicated in the text (see Table 2-2 above) are de-
faults. They may be programmed differently in your system. If this is 
the case, ask your System Administrator for an updated list of access 
codes;
• The telephones connected to your system may be programmed to 
operate in Key mode or PBX mode;
Key mode refers to the standard operating mode whereas PBX 
mode refers to the Multiple Station Appearance (MSA) mode of op-
eration. The consequences of being defined in a Multiple Station Ap-
pearance group is described in more detail in Section 3.27 , below, 
which you may wish to consult before reading the operation proce-
dure for a particular feature;
• Button designations are generally in capital letters, or icons as they 
appear on the digital telephone sets (e.g. [FLASH]).
3.3 BASIC OPERATION
This section describes the basic telephone set operations.
3.3.1 Internal dial tone
To get internal dial tone 
• Lift handset or press [SPKR]. 
NOTE
1.  If your telephone is programmed with a pre-
ferred line, you must press [ICM] to get internal 
dial tone.
2. If you are working with a headset, press the 
[HS] button to get internal dial tone.
3.3.2 External dial tone
To get an outside line
• Press an outside line button ([TK]) or outside line group button 
([TG]) or Least Cost Routing button ([LCR]) or dial the appropriate 
access code for one of the above.
NOTE
If you have a preferred line or an outside line ac-
cess code is programmed in the speed dial string 
you are currently using, you do not have to ac-
cess an outside line as stated above.
3.3.3  Speakerphone
A high quality speakerphone is provided on the 3025, 3020 and 3015D 
sets.
The speakerphone allows you to conduct a conversation without lifting 
the handset. 
						

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To convert a handset conversation to a handsfree call
1. Press [SPKR].
2. Replace the handset. 
You may now speak handsfree to the other extension.
3.3.4 Keeping your calls private (Mute)
There are several ways to prevent the other party from hearing you 
while you are on a call.
During speakerphone calls: 
The [MUTE] button operates in toggle fashion: pressed once, the sta-
tion microphone is disconnected. Pressed a second time, it is connect-
ed again.
In a HandsFree AnswerBack (HFAB) conversation, the called party 
speaks with you via your sets microphone and speaker (handset re-
mains in its cradle).
When an HFAB call arrives at your set, the calling party can hear what 
is going on in the vicinity of the set, via the station microphone. If your 
set has the Dual Audio Path (DAP) option, the calling party can speak 
and listen even when you are on another call via your handset.
To disable your microphone
•Press [MUTE].
-The [MUTE] indicator goes on.
- Now, when an HFAB call arrives at your set, you will be able to 
hear the calling party, but the caller cannot hear you.
To speak to the calling party again
•Press [MUTE] again to make your microphone active.
When you finish your conversation, your set will return to the mute sta-
tus automatically and the [MUTE] button indicator will go on.
Avanti 3025, 3020 and 3015D sets can use the mute feature to consult 
privately during speakerphone handsfree calls.
When mute is activated before you initiate a speakerphone call, the 
mute state will be temporarily deactivated. When you terminate your 
call, the mute function will automatically resume operation.
The mute function is automatically activated when a page announce-
ment is received at your set. Mute cannot be canceled during the page.
3.3.5 Handset mute
To facilitate privacy on handset calls, your System Administrator can 
program a separate handset mute button ([HS MUTE]). Pressing the 
[HS MUTE] button during a handset call disconnects the handset micro-
phone. Pressing the button a second time reactivates the microphone.
Once you finish the current call, the handset microphone will automati-
cally be active again, even if the most recent operation deactivated it.