Telrad Digital Digital Family Of Systems Operating Instructions

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To return to the original call
Avanti 3025/
3020 sets
1. Press [HOLD].
2. Press the worktable softkey for the call left on hold (
{ 8880}/
{HOLD 8880}
).
Any other set
with an appear-
ance button1. Press [HOLD].
2. Press the flashing appearance button for the call left on hold.
Any set with no
appearance
button1. Press [HOLD].
2. Press [FEATURE] and [3][3].
- You are now connected to the original call again.
3.12.6 Making an outside line button available
In order to make an outside line group button available, a floating 
button is assigned temporarily to a specific outside line (or to one line of 
an outside line group) which does not have a dedicated button on your 
station.
The floating button enables reception of outside calls at those exten-
sions which do not have an appearance for the particular line within a 
group. Also you may transfer a call from an outside line group to a float-
ing button (when on hold), in order to take an outside line from the out-
side line group on which the call was received and dial out on it. When 
more than one incoming call without an indicator rings at the extension 
at the same time, the system allocates only one floating button for those 
calls. If one call is taken (by pressing the floating button or by any other 
method) the next defined floating button flashes to remind you of the 
next call.
Allocation of a button is essential for call handling, such as placing calls 
on hold, retrieval from hold, etc.
NOTE
Floating buttons are not relevant for PBX mode 
extensions (see Section 3.27, below).
During the conversation:
1.  Press [HOLD].
- You will hear dial tone and the outside line group indicator will 
flash at the hold rate.
2.  Press an available floating button to transfer the call from the out-
side line group button to the floating button.
- The call appearance is assigned to the floating button.
- All the calls status indications will appear on the floating button.
3. Talk to the party.
To retrieve the original call from hold on the floating button
• Press the floating button with the appearance for the call.
- You are connected to the original call. 
						

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3.13 HOLD
While you are in conversation with a caller on an outside line, you can 
place the call on hold. You are then free to use your extension for re-
ceiving or making other calls, and may perform any dialing operation, 
before returning to the outside line that is on hold.
NOTE
PBX mode telephone sets can place internal 
calls on hold also. However, an internal call on 
hold cannot be transferred. Transfer of internal 
calls can only be done using the [TRANSFER] 
button.
You can place a call on hold in three different ways:
• Automatic Hold;
• Exclusive Hold;
• Inclusive Hold.
3.13.1 Automatic hold
You can transfer a call to another extension without the need to press 
the [TRANSFER] button first. By simply pressing the MEMORY button 
programmed with the number of the requested extension (Direct Station 
Select) or pressing the DN button of the desired extension (see Section 
3.27, below), the call is automatically placed on hold until the call trans-
fer is completed and the call is picked up.
3.13.2 Exclusive hold
During a conversation on an outside line, you can place the call on hold 
in such a way that only your extension can rejoin the call (the line ap-
pears busy for all other extensions).
•Press [HOLD] once (You may be required to press the
 [HOLD] but-
ton twice. Consult your System Administrator).
- You hear dial tone and the line indicator on any set (if a line button 
is allocated) flashes. At all other sets, the respective indicator 
lights red steadily, indicating the line is busy.
3.13.3 Inclusive hold
An outside call placed on Inclusive hold may be picked up by any exten-
sion defined within the group, by selecting and pressing the respective 
outside line button or using the pickup function.
When a call is transferred with the page function, the outside line is au-
tomatically placed on Inclusive hold.
•Press [HOLD] twice (You may be required to press the [HOLD] but-
ton once. Consult your System Administrator).
- You hear dial tone and the indicator for the line on hold flashes at 
all sets with an available appearance button.
If you do not rejoin the call on hold within the hold time (defined in the 
system setup), the call will automatically ring back at your set. If you do  
						

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not answer within the recall time (defined in the system setup), the sys-
tem will transfer the call to the Attendant position (during day service), 
or drop the call (during night service), depending on system setup.
To return to a call on hold from any set where the line is flashing:
• Press the button of the flashing outside line.
3.13.4 Last hold
To return to the last call which you placed on hold 
(if you placed a number of calls on hold)
Avanti 3025/
3020 sets
•Press [PICK UP] and {LAST HOLD}.
All other sets1. Press [PICK UP].
2. Press [FEATURE] (or dial [7])and [L][H] ([5][4]).
- You will be connected to the last call placed on hold.
3.14 TRANSFERRING CALLS
You can transfer an outside call to another extension using any of the 
following methods:
• Unannounced;
• Announced;
• Page and Meet me page;
• Confirmed;
• Camp on.
NOTE
Unannounced, announced and confirmed trans-
fers can be activated to a networked extension. 
See Section 6 of the Release 6 Operating In-
structions for details.
3.14.1 Transferring calls unannounced
If you are talking on an outside call, you may transfer it to another ex-
tension without announcing it as follows:
All sets1. Press [TRANSFER].
- Dial tone is heard.
2. Dial the required extension number.
3. Hang up.
- The call is transferred automatically.
3.14.2 Announcing a call prior to transfer
You may wish to notify the intended party before transferring the call. 
This is called a screened transfer. 
						

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Follow the procedure above, but before you hang up, wait for the exten-
sion to answer.
When the extension user answers, announce the call.
If the intended party wishes to accept the call:
• Hang up.
- The call is transferred automatically.
NOTE
Calls can be transferred to a hunt group. To do 
so, follow the procedures described above, and 
dial the hunt group access code instead of the 
specific extension number. (see Section 3.24, 
below).
Calls can be forwarded to an Automated Call Dis-
tribution (ACD) plan. For details, see System Ad-
ministrator.
If the required extension party is busy, you can perform call camp-on 
(see Section 3.14.6, below) to the extension by hanging up. When the 
extension becomes available, the camped-on call will ring.
If you dont want to camp the call on to the busy extension:
•Press [FLASH].
- The call remains on hold at your extension and you hear dial tone. 
You will be able to try the transfer again (as long as the outside 
party remains connected).
To return to the outside caller
If the party does not accept the call or there is no answer, return to the 
call, as follows:
Avanti 3025/
3020 sets• Press the worktable softkey for the call left on hold 
(
{ 8880}/{HOLD 8880}).
Any other set
with an appear-
ance button• Press the flashing appearance button for the outside line on hold.
- You are reconnected to the outside party.
 Any other set
with no appear-
ance button)•Press [PICK UP] and then [HOLD].
- You are reconnected to the outside party.
Depending on system setup, if you transferred the call unscreened and 
the called extension does not answer, it may ring back at the Attendant 
console after a set time (during day programmed service), or at your ex-
tension (during night service). In either case, if the call is not answered 
within the programmed recall time, it will be dropped.
3.14.3 Transferring a call using page
If you are not sure where the requested person is located, you can 
transfer the call by paging. Up to eight internal page zones and eight ex- 
						

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ternal pages may be defined within the system. 
1. Press [TRANSFER] and dial the appropriate internal or external 
page zone access code.
- The call is placed automatically on inclusive hold.
- The telephone display
 shows the outside line number, PAGE and 
the zone number.
- An outside line indicator will flash at all extensions that have a but-
ton for that line.
2. Listen for a double tone burst.
3. Announce the call, mentioning on which line the call is waiting.
4. Hang up.
- The call may now be picked up at any extension (see Section 
3.15, below).
3.14.4 Meet me page transfer
The Meet me page feature gives the paged party a chance to consult 
you before taking (or refusing) the call.
• The paged party performs a meet me page pickup (see Section 
3.15.4, below) after you announce the call, but before you hang up.
- The paged party can now speak with you.
If the party wishes to take the call:
• Hang up.
- The call is transferred.
If the party does not want the call:
• Press the flashing outside line indicator or press [PICK UP] followed 
by [HOLD].
- You will be reconnected to the outside party.
If the call is not picked up after a preset time, it will ring back at your ex-
tension. If you do not answer, the call will be routed to the attendant con-
sole (in Day service), or dropped (in Night service), depending on how 
the system is programmed.
Private outside lines (not associated with any Attendant position) are to-
tally independent and will not recall an Attendant position, but will con-
tinue ringing at the intended extension.
3.14.5 Confirmed transfer
To confirm that a transfer is successfully completed
1. Press [CONFERENCE].
- The caller is placed on hold.
2. Dial the required extension.
When the party answers:
1. Announce the call.
2. Press [CONFERENCE].
- You will now hear both parties. 
						

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- The transfer is confirmed.
3. Hang up.
3.14.6 Camp on
If the required extension is busy when you attempt to transfer the call, 
you can camp on the call at the extension.
To camp an incoming call on a busy extension
(After having attempted to transfer the call as described above and 
hearing busy tone)
• Hang up.
- The extension called will hear a camp-on tone.
- The call will ring the required extension as soon as it becomes 
available.
To answer a call camped on at your extension, see Section 3.12.4, 
above.
3.15 CALL PICKUP
If a call is ringing or on hold at another extension, or if someone has an-
nounced that there is a call waiting for you, you can pick up that call 
from 
your set, unless your extension is restricted from access to the outside 
line which you are attempting to pick up .
To pick up a call ringing at another extension 
(e.g. internal ringing, recall ringing, etc. Trunk queue excluded
)
All sets•Press [PICK UP].
- Display telephones show 
PICK UP.
To complete the pickup:
• Dial the number of the ringing extension.
- You are now connected to the call initiator.
- Display telephones show the number of the call initiator.
To pick up outside calls
All sets•Press [PICK UP].
- Display telephones show 
PICK UP.
To complete the pickup:
• Dial the directory number of the extension where the call is ringing or 
on 
hold,
or
Dial the number of the outside line.
- You are now connected to the line. Display telephones show the 
outside line number or name and the elapsed call time. 
						

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3.15.1 Group pickup
If
 your extension is defined as belonging to a pickup group, you may re-
trieve
 calls ringing or recalling at another extension of your pickup group, 
even if you dont know what extension, outside line or outside line group 
the call is on.
If you hear an extension ringing from within your pickup group:
All sets•Press [PICK UP].
- Display telephones show 
PICK UP.
To complete the pickup:
• Dial the ALL access code ([
*]). (Avanti 3025/3020/3015D sets press 
{ALL}).
- You are now connected to the caller.
- Display telephones show the name and number of the calling ex-
tension or outside line.
NOTE
If you have programmed a SPEED DIAL or 
MEMORY buttons with SYSTEM PICKUP (see 
NOTE at end of Section 3.18, below), you can 
pick up a call ringing in your group by simply 
pressing this button.
3.15.2 Hold pickup
To pick up a call on hold at your extension
Avanti 3025/
3020 sets
• Press the softkey representing the call on hold 
(
{ 8850}/{HOLD 8850}).
- You will be connected to the call which was on hold.
All other setsIf the set has a flashing appearance button for the call on hold:
• Press the flashing button for the call on hold.
If there is no appearance for the call on hold:
1. Press [PICK UP].
2. Press [HOLD].
- You will be connected to the call which was on hold.
3.15.3 Patch pickup
Picking up an outside line patch
To rejoin a conversation that you set up between two outside parties, 
see Section 3.6.4, above.
3.15.4 Meet me page pickup
Picking up a page call using Meet me page
During a page call, you can establish a connection with the page initia-
tor:
1. Lift the handset or press [DND] twice, 
						

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2. Press [FEATURE] (or dial FEATURE access code) and [6][6].
- The telephone display shows MEET ME PAGE
3. Dial the page zone access code.
- The page call is canceled at all extensions in the page zone.
- You are connected to the page initiator.
- The telephone display shows the page initiators name or number.
If the page initiator has a call on hold, she may transfer it to you by hang-
ing up (see Section 3.14.3, above).
3.16 DO NOT DISTURB (DND)
If you do not wish to be disturbed, you can block the ringing of all calls 
arriving at your extension:
•Press [DND] (from onhook state only).
-The [DND] indicator goes on (The 

 icon appears on the second 
row of the Avanti 3025 display).
- The telephone display shows the last DND message programmed 
(see Section 3.16.1, below).
The [DND] button has a toggle action. It activates the DND feature by 
pressing once, and deactivates it by pressing a second time.
When DND is activated:
• All announcements to your set are blocked;
• Callers to your extension receive busy tone.;
• The calling extension’s display will show BUSY followed by your di-
rectory name or number. If a DND message is programmed, the tele-
phone display shows your DND message;
If a DND forward extension has been defined for your set in the system 
setup, calls to your DN will ring at the programmed forward extension, 
and your DND message (if programmed is not displayed (see Section 
3.16.1, below).
Pressing [DND] during a page call or an HFAB call will cancel the voice 
intrusion. If a call left on hold rings back at your set, pressing [DND] will 
cancel the ringing and place the call on hold a second time.
3.16.1 DND messages
You can program your set to send a text message to the display of an-
other set that calls you while you have DND activated. There are 30 pre-
programmed DND messages which you can select, some of which can 
be edited, (e.g. 
CALL ME AT *****, the asterisks indicating where digits 
may be inserted. See DND messages, Appendix A, Table A-2, below). 
When you activate the DND feature, the current DND message is also 
shown on the display of your set.
To select a DND message (or replace the existing one)
Avanti 3025 set
1. Press the 	 icon 
						

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Avanti 3020/
3015D sets1. Press PROGRAM softkey.
- PROGRAMMING appears on the display.
2. Press
 {DND MSG}.
- SELECT A MSG: appears on the display.
3. Use 
{NXT SCREEN} (3025 use scrolling icon ) to scroll through
the list of DND messages available.
4. Press the softkey adjacent to the desired message. Use the dialpad
to edit the message if necessary.
5. Press
 {SAVE} to save the message.
- Dial tone is heard and the selected message is saved.
Avanti 3015/
3000   sets1. Press [FEATURE] and then [PROGRAM].
2. Press [DND]
3. If you know the number of the message you want to leave, enter the
appropriate two-digit (01 to 30) message code via the dialpad (see
DND messages, Appendix A, Table A-2).
4. If the message you select requires editing, use the dialpad to enter
the digits (room number, time etc.)
5. Hang up. 
- The message selected is saved.
NOTE
Pressing [FLASH] at any time during the DND 
message selection procedure will abort the oper-
ation.
To activate the DND message
All sets1. Press [DND].
-The
 [DND] indicator lights, the selected DND message appears 
on display sets, and the message will be received by any display 
set which calls you.
To resume normal service
All sets1. Press [DND].
-The [DND] indicator goes off and the DND message disappears 
(on display sets).
To delete a specific DND message
You can delete the current DND message without selecting a new one. 
In this case, the display on the calling telephone set will show 
BUSY fol-
lowed by your directory name or number.
Avanti 3025 set1. Press {CANCEL}.
- Display shows CANCEL.
2.  Press the 
	 icon
- Display shows CANCEL PROG.
3. Press 
{DND MSG}. 
						

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All other sets1. Press [#].
- Display sets show 
CANCEL
2. Press [PROGRAM].
- Display sets show 
CANCEL PROG
3. Press [DND].
3.17 CALL FORWARDING 
There are three ways of forwarding calls to another destination:
CALL FORWARD - forwards calls without them ringing at your exten-
sion;
CALL FORWARD BUSY - forwards calls arriving at your telephone 
when your telephone is busy;
CALL FORWARD NO ANSWER - forwards calls which ring at your tele-
phone and are not answered within the preset time.
For each of the three types of call forward, you can have different call 
forward destinations for internal and external calls, or you can have all 
calls forwarded to the same destination.
NOTES
1. Depending on system programming, calls can 
be forwarded to an extension, attendant, hunt 
group, MDN, ACD plan or to an outside num-
ber.
2. If your telephone set is defined as PBX mode, 
call forward is defined per DN button. The pro-
cedure is slightly different, as indicated below.
3. In the instructions below, the destination ex-
tension, attendant, hunt group and MDN num-
bers are all referred to as the forwarding DN.
4. Call forward and DND cannot be activated si-
multaneously.
An outside number for forwarding calls must be programmed via a 
speed dial code or speed dial button.
WARNING
If the number programmed for this speed dial 
code or speed dial button is changed, calls will be 
forwarded to the new number.