Telrad Digital Digital Family Of Systems Operating Instructions

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If, however, you wish to delete all your messages at once, do the following:
1. Press [#].
2. Press [MSG].
3. Hang up.
3.10.2 Sending messages
If you dial an extension and receive busy tone, or there is no answer, 
you may send the called extension a message.
If the extension to which you sent a message has a display, you can 
send a text message to appear in the display.
If the extension does not have a display, you can still leave a basic call-
back message to which the called extension can reply, even without 
knowing which extension left the message.
The types of messages available are as follows:
• Basic message;
• Stored message;
• Confirmed message;
• Integrated Multiple Application Generator (IMAGEN) voice message.
BASIC MESSAGE
A basic message is the simplest message that can be left at an exten-
sion.
At non-display extensions (SLTs) a broken tone is heard prior to the reg-
ular internal dial tone, to indicate a message is waiting. Also, the mes-
sage button (if equipped in the extension) lights.
NOTE
A basic message can also be sent to a remote 
extension of a networked system.
When you dial an extension and receive busy tone or no answer:
Avanti 3025 set• Press the message icon 
 and hang up.
- The basic message is sent.
All other sets•Press [MSG] and hang up.
- The basic message is sent.
STORED MESSAGES
If the station to which you are sending a message has a display, you 
may select a text message to be sent to the display of the station. Thirty 
preprogrammed stored messages, of up to 16 characters are available.
Stored messages in which asterisks appear can be edited using the 
dialpad, e.g. 
CALL ***** can be edited to be CALL 12345. A maximum 
of five asterisks can be included in each message.
Table A-1, in Appendix A, lists the messages stored in your system. 
						

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To send a stored message
When you dial an extension and receive busy tone or no answer:
Avanti 3025 set1. Press the message icon 
.
-SELECT A MSG: is displayed followed by a list of stored messag-
es and the scrolling icon 
.
2. Press the scrolling icon 
 to scroll through the list of messages until
you find the one you need.
3. Press the softkey for the desired message.
4. Use the dialpad to edit the message, (editable digits are indicated
by asterisks), if applicable.
5. Press 
{SEND MSG} to send the message.
Avanti 3020/
3015D sets1. Press [MSG].
-
SELECT A MSG: is displayed.
2. If you know the number of the message you want to leave, enter the
appropriate two digit (01 to 30) message code via the dialpad.
-  If you are not sure of the message number, press the [LO    HI] 
button.
3. Use the dialpad to edit the message, if necessary.
4. Hang up.
- The message is sent.
Non display
sets1. Press [MSG].
2. If you know the number of the message you want to leave, enter the
appropriate two-digit (01 to 30) message code using the dialpad
(see Table A-1 in Appendix A, below). Otherwise, hang up and a
basic message will be sent.
3. Use the dialpad to edit the message, if necessary.
4. Hang up. 
- The message is sent.
To abort prior to sending the message
At any point before sending the message:
•Press [FLASH].
CONFIRMED MESSAGES
A confirmed message is a message which the recipient can read and 
respond to while busy on another call.
NOTE
This feature is applicable to display sets only.
If you call a display set which is busy, you may send it a confirmed mes-
sage, which appears immediately on the called extensions display, 
along with your directory name. The called party can then acknowledge 
your message, or reject it, without interrupting the current call. You are 
informed (via your display) as to whether the message was accepted or  
						

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rejected. There may be up to 30 prepared messages which you may 
use (see Table A-1 in Appendix A, below, for a list of stored messages), 
some of which may be edited.
A confirmed message may be sent only if: 
• Both the sending and receiving sets have displays;
• The called set is on an established internal or external call (it is not 
dialing);
• Another confirmed message is not currently active at this set.
To send a confirmed message
Avanti 3025 set
If you dialed an extension and received busy tone, then:
1. Press the message icon 

.
-SELECT A MSG: is displayed along with the list of messages and 
the scrolling icon 
.
2. Press the scrolling icon 
 to scroll through the list of messages until
you find the one you need.
3. Press the softkey for the desired message.
4. Use the dialpad to edit the message, (editable digits are indicated
by asterisks), if applicable.
5. Press 
{SEND MSG} to send the message.
- The destination set receives a muffled two beep tone, the [MSG] 
indicator flashes and the display shows the text of the message 
selected followed by your extension name or number: 
WAIT.. fol-
lowed by the text of the message selected.
Avanti 3020/
3015D setsIf you dialed an extension and received a busy tone, then:
1.  Press [MSG].
-
SELECT A MSG: is displayed.
2. If you know the number of the message you want to leave, enter its
two digit (from 01 to 30) message code with the dialpad.
If you are not sure of the message number, use [LO    HI] button to
scroll through the list of messages until you find the one you need.
3. Use the dialpad to edit the message, if necessary.
4. Press [MSG].
- The destination set receives a muffled two beep tone, the [MSG] 
indicator flashes and the display shows the text of the message 
selected followed by your extension name or number: 
WAIT.. fol-
lowed by the text of the message selected.
If the called party confirms the message (see below), 
MSG ACCEPTED 
appears on your display. If you go onhook before the called party has a 
chance to respond, the message will be sent as a regular stored mes-
sage.
If the called party disconnects without responding to your confirmed 
message, your display will indicate that the message was rejected 
(
MSG REJECTED). If you then go onhook, the message is sent to the 
extension as a regular stored message.
If you press [FLASH], the process is aborted. 
						

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Responding to a confirmed message
When a confirmed message arrives at your set, you will hear two beeps 
and see the text of the senders confirmed message. To respond, follow 
these steps:
To confirm (accept) the message
• Press the flashing [MSG] button (3025 set: press {ACCEPT MSG}).
- This sends a confirmation to the sender that the message was re-
ceived (
MSG ACCEPTED).
To reject the message
•Press [FLASH] or go onhook. This will disconnect the current call,   
(3025 set: press 
{REJECT MSG}) to reject the message.
-
MSG REJECTED appears on the senders display (your current 
call will be disconnected if you flash or go onhook) and the mes-
sage is left at the extension called as a regular stored message.
INTEGRATED MULTIPLE APPLICATION GENERATOR (IMAGEN) 
MESSAGE
If installed, the Integrated Multiple Application Generator (IMAGEN) 
option may be used to leave a recorded message for a particular exten-
sion. This can be done by calling the 
Integrated Multiple Application 
Generator (IMAGEN)
 access number directly and following the record-
ed instructions.
If you call an extension which has forwarded its calls to the IMAGEN 
system for busy or no answer, you will be automatically given instruc-
tions for leaving a voice message via the IMAGEN system.
NOTE
The Avanti 3025 set may have a 
{VOICE MSG} 
softkey for recording a message for another ex-
tension, when you call the extension and it is 
busy or there is no answer.
If your system has a defined VOICE MESSAGE access code, you can 
leave a message from any other set by dialing the code or pressing a 
programmable button containing the code, after attempting to call the 
extension.
If you leave a voice message, the system will automatically leave a 
message on the display of the recipient set (e.g. 
3 MSGS IVM). For 
more information on IMAGEN, see your System Administrator.
3.11 ABBREVIATED DIALING
3.11.1 Last number redial
You can redial the last outside number you dialed in one short proce-
dure: 
						

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1. Select an outside line or LCR.
2. Press [REDIAL].
- Display sets show the redialed number while the system automat-
ically redials it.
3.11.2 Automatic Redial (ARD)
Automatic Redial causes the system to automatically dial a busy out-
side number until it becomes available. 
When a number is dialed and found to be busy, pressing a system-pro-
grammed [ARD] button stores the dialed number in memory. The num-
ber will then be dialed out at regular intervals until the dialed number is 
available (i.e. until ringback tone is received).
Both the number of dialing attempts and the time interval between them 
are programmed via system configuration. See the Administration man-
ual for more information.
If, after the preprogrammed number of dialing attempts, the dialed num-
ber is still busy, Automatic Redial is suspended. When the called party 
rings, you must lift the handset or press [SPKR] in order to talk to the 
party.
Automatic Redial can be deactivated and reactivated at any time.
The status of the Automatic Redial is indicated by the status of the 
[ARD] button indicator.
NOTE
The [ARD] button can also handle an LCR call. 
ARD waits for the LCR route until available for di-
aling, if necessary.
To operate Automatic Redial
When you dial the desired outside party and receive a busy tone:
1. Press an [ARD] button.
-The [ARD] indicator goes on.
2. Hang up.
-  When the ARD feature is active (dialing, waiting for busy or ring 
detection), the indicator flashes.
The system continues to dial automatically until the party is reached, the 
time period is exceeded or the request is deactivated.
To deactivate ARD temporarily, without deleting the number from 
memory
•  Press the [ARD] button again.
- The indicator goes off.
The ARD request can be reactivated later if it isnt used for a different 
number in the meantime.
To reprogram the [ARD] button with a new number
When you receive busy tone on an outside number:
•Press [ARD]. 
						

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3.11.3 Outside number scanning
The scanning feature allows the repeated calling of outside telephone 
numbers that are currently busy. If a busy signal is encountered, then 
the next listed number is dialed after a programmed ringing interval. 
A station user can enter as many numbers into the scanner memory as 
there are dedicated automatic redial [ARD] buttons on the station. The 
scanner will then proceed to dial each number, serially, until a number 
is reached. After the first call is completed, the scanner continues dial-
ing the rest of the listed numbers in memory, until all the calls have been 
successfully completed.
To activate the scanning dialer
• Follow the procedure above for a number of [ARD] buttons, one after 
the other.
- For each attempt, a number will be dialed (in sequential order), at 
a defined interval for a defined period, until a party is reached.
3.11.4 Dialing a frequently used outside number (Save/Repeat)
You can store one frequently used external number in a special memo-
ry, which you may change as you wish. You can automatically dial the 
stored number by just pressing a button on the Avanti 3025 set or by a 
programmed button or feature access code dialing on other sets.
To store a number
1. Select an outside line.
2. Dial the number you wish to save.
To save the number of the party you just dialed
At any point before you disconnect:
Avanti 3025 set•Press {SAVE}.
 All other sets•Press [SAVE/REPEAT] or press [FEATURE] and dial [S][R] 
([7][7]).
- The number is saved.
To dial the stored number again
Avanti 3025 set
1. Select an outside line.
2. Press 
{REPEAT}.
 All other sets•Press [SAVE/REPEAT] or press [FEATURE] and dial [S][R] 
([7][7]).
- Display sets show the number being dialed.
- Each time you store a new number, the old one is deleted from 
memory.
3.11.5 Speed dialing a number from a speed dial directory
Your DIGITAL system has two types of speed dial directories. One is a 
system directory, that holds a large number of frequently used tele- 
						

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phone numbers for the various users of the system. The second direc-
tory is your own personal one in which you enter telephone numbers 
frequently used by you. A number saved via the Note pad feature is also 
saved in your personal speed dial directory (see Section 3.5.11 ). 
NOTE
Numbers saved in the new Phone Book feature 
(see Section 5) occupy the personal speed dial 
directory memories.
The System Administrator determines which system directory numbers 
you will have access to, as well as the size of your personal telephone 
directory.
To speed dial an external number from either directory
NOTE
If Trunk Speed Dial is programmed in your sys-
tem (consult your System Administrator), then 
you may wish to select a specific outside line (or 
press [LCR]) first.
1. Press [SPEED DIAL].
- Display telephones show 
SPD.
2. Dial the speed dial code of the desired number or number saved via
Note pad (see Section 3.5.11 ).
- The system automatically dials the number. The telephone dis-
play shows the number during dialing.
You can use the speed dial feature before or after manual dialing, and 
you can also use more than one speed dial number in a dialing se-
quence.
To enter a number in your personal speed dial directory, see Section 
3.18 , below.
To dial an external number using a speed dial button
NOTE
If Trunk Speed Dial is programmed in your sys-
tem (consult your System Administrator), then 
you may wish to select a specific outside line (or 
press [LCR]) first:
• Press the desired SPEED DIAL button.
- The system automatically dials the num-
ber. The telephone display shows the num-
ber during dialing.
3.11.6 Internal speed dialing
To dial another extension at the push of a button
• Press the button programmed with the desired extension.
- The system automatically dials the number. 
						

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For programming speed dial and memory numbers, see Section 3.18  
and Section 3.19, below.
3.12 RECEIVING CALLS
3.12.1 Answering an internal ringing call
When another user places a regular internal call to you, your set rings. 
The telephone display shows the name or number of the calling exten-
sion.
To answer the call
Avanti 3025/
3020/3015 sets
Do one of the following:
•Press [SPKR].
-The [SPKR] indicator lights,
or
• Lift the handset.
3000 set1. Lift the handset.
2. Talk to the caller.
3.12.2 Answering a handsfree answerback (HFAB) call
If someone places an onhook voice announce (HFAB) call to your set:
You will hear a tone burst and the [SPKR] indicator will light.
The display of the Avanti 3025 sets show the calling extensions name, 
if defined, and its DN and 
HANDSFREE. 
The Avanti 3020 and 3015D set displays show
 the extensions name, if 
defined, and its DN.
1. Verify that the [MUTE] indicator is off.
2. Talk to the caller.
- The duration of the handsfree call may be limited.
To convert the handsfree call to a regular call 
(whose duration is not limited)
• Lift the handset and continue talking normally.
-  On display sets, 
HANDSFREE changes to CONV and the 
[SPKR] indicator goes off.
Avanti 3025/3020/3015 sets may return the conversation to handsfree 
(with unlimited duration) by pressing [SPKR] again and placing the 
handset onhook.
3.12.3 Answering an outside call
An incoming call arrives at your set, accompanied by ringing or a flash-
ing button. The telephone display shows the ringing outside line or the 
calling partys number or the DID NAME/MESSAGE (if defined). See 
the Administration manual. 
						

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NOTE
The DIGITAL system, if programmed with the 
CLIP feature (see Administration manual), can 
support Caller Name and Caller Identification dis-
play.
All setsDo one of the following:
1. Press the flashing appearance button for the ringing call,
or
Press [SPKR] (sets with speakerphone only),
or
Lift your handset.
Display sets show the elapsed time and the outside line number.
- You are connected to the outside line.
2. Begin your conversation.
You can answer a call on a line that does not ring at your set, but has 
an appearance (flashing indicator), by pressing the flashing button. 
When an outside line rings at your set, a number of other reactions may 
be noted at your set. The appearance indicator will flash for the appro-
priate line, outside line group or assigned floating button. The Avanti 
3025/3020 sets will provide a worktable softkey appearance for the ring-
ing call (Example: 
RING 8001).
All display sets show 
CO, the name of the outside line or outside line 
group or its DN. The call may ring, and indicators may light, at other ex-
tensions too.
These extensions may also answer the call.
Executive Suite application for incoming calls
If your extension is programmed for the Executive Suite application, you 
will be able to handle incoming calls efficiently for a number of organi-
zations. For each incoming call, an appropriate name or message ap-
pears on your display indicating for which organization the arriving call 
is intended. With this information, you can answer the call as a repre-
sentative of the appropriate organization.
3.12.4 Answering a call camped on at your extension
If an extension user wants to transfer a call to you, but your extension 
is busy, she can camp on the call at your extension (see Section 3.14.6 
, below). The Avanti 3025/3020 sets provide a worktable softkey ap-
pearance for the camp-on call. If so programmed, any set can provide 
a flashing appearance on an appropriate outside line, outside line group 
or floating button. The visual indication may also be accompanied by a 
camp-on tone.
To answer the camp-on call
Avanti 3025/
3020 sets• Press the worktable softkey associated with the camp-on call
 (
{ 8850}/{CAMP 8850}).
- Your current call is disconnected and the camp-on call is connected. 
						

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Any other set
with an appear-
ance button• Press the flashing appearance button.
- Your current call is disconnected and the camp-on call is connect-
ed.
Any set with no
appearance
button1. Hang up.
- The extension will ring.
2. Lift the handset.
- You are in conversation with the camp-on caller. 
To answer the camp-on call without disconnecting 
the current call
• Place the current call on hold before answering the camp-on call.
3.12.5 Answering a second incoming call
While you are talking on your set, a second incoming call may ring, ar-
riving on an outside line programmed to ring or recall at your extension. 
If your telephone set is defined as KEY mode and you are talking via 
your handset, you will hear a muffled ring through the station speaker. 
If you are talking via your speakerphone, no ringing is heard. PBX mode 
sets with an available DN will receive a call waiting tone via the speaker, 
or via the handset if the extension has no speaker.
The Avanti 3025/3020 sets will show the number of the outside line. 
Other sets may have a flashing appearance for the ringing call.
To answer the second call (disconnecting the current call)
Avanti 3025/
3020 sets
• Press the worktable softkey indicating the ringing line
 (
{
 8850}/{RING 8850}).
Any other set
with an appear-
ance button• Press the appropriate flashing appearance button.
Any set with no
appearance
button1. Hang up.
- The extension will ring.
2. Lift the handset.
- Your current call is disconnected and you are connected to the 
second call.
To answer the second call without disconnecting the current call
Avanti 3025/
3020 sets
1. Press [HOLD].
2. Press the worktable softkey indicating the ringing line
 (
{
 8850}/{RING 8850}).
Any other set
with an appear-
ance button1. Press [HOLD].
2. Press the flashing appearance button.
Any set with no
appearance
button1. Press [HOLD].
2. Press [FEATURE] and [3][3].
- You are now connected to the second call.