Telrad Digital Digital Family Of Systems Operating Instructions

							Section 4: ATTENDANT CONSOLE OPERATING INSTRUCTIONS
17
4-17
-[
P®
T]
 button (if defined) lights.
- Display shows T
 at the current digit position on the display.
- The dialing method is changed to DTMF.
NOTE
This is only required on non-ISDN lines.
If the outside line is disconnected, placed on hold or enters a confer-
ence, the [
P®
T]
 button indicator (if defined) turns off and the T
 disap-
pears.
If a T
 is included in a Speed Dial, Redial or save/repeat sequence acti-
vated on a pulse outside line, the above results will be effective.
Attempts to activate Pulse to DTMF dialing during internal dial tone will 
result in retry tone.
Successive pressings of the {
TONE DIAL}
 softkey (or [
P®
T]
 button) af-
ter DTMF mode is in effect will be recorded in the REDIAL memory and 
an appropriate number of Ts will appear on the display. However, the 
current dialing state is not affected (remains in DTMF state).
4.11.7  Note pad
You can enter a string of up to 16 digits in memory for later reference 
(e.g. a telephone number) during a conversation. 
To save a number while in conversation
1. Press 
 	 icon.
2. Press {
SPEED DIAL}
3. Dial an available SPEED DIAL bin number or press an available
SPEED DIAL button.
4. Enter up to 16 digits 
5. Press 

 icon.
NOTE
 If 8 seconds pass after the last digit was entered, 
or you end the conversation, the digits dialed up 
to then will be saved.
4.12 ABBREVIATED DIALING
You may dial frequently used external numbers using the {REDIAL}
, 
{
SPEED DIAL}
, and {REPEAT}
 softkeys, which appear when you seize 
an outside line. The numbers may include special characters, which can 
be inserted whenever needed in the string of digits to be dialed (see  
Section 3.18.1, above). 
						

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4.12.1  Last number redial
1. Access an outside line.
2. Press {
REDIAL}
.
- The number last dialed will be dialed again. The dialed number 
appears in the display.
4.12.2  Dialing a number from the Repeat memory
A frequently dialed number which was stored in the ATCs Repeat mem-
ory can be redialed at the press of a button.
To dial a number stored in the Repeat memory
1. Access an outside line.
2. Press {
REPEAT}
.
- The last number programmed in the Repeat memory is dialed (for 
instructions for programming the Repeat memory, see  Section 
4.14.4, below).
4.12.3  Speed dialing an outside number
1. Access an outside line.
2. Press the appropriate SPEED DIAL button for the desired number, if
programmed,
or
Press {
SPEED DIAL}
 and dial the desired speed dial code (see also
Programming speed dial codes,  Section 4.14.2, below).
- The number appears in the display and is dialed by the system.
4.12.4  Speed dialing an extension
The fastest method of dialing an extension is to press a SPEED DIAL 
or MEMORY button programmed with the desired extension number 
(see also  Section 4.14.1 and  Section 4.14.3, below).
4.13 CALL PICKUP
If a call is ringing or on hold at another extension, you can pick it up from 
your console.
4.13.1  Ringing or hold pickup
When you hear ringing or if there is a call on hold which you wish to pick 
up:
1. Press [
PICK UP]
.
- The display shows PICK UP.
2. Dial the extension DN,
or
Press the MEMORY button programmed with the extension num-
ber,
or
Dial the access code of the CO line. 
						

							Section 4: ATTENDANT CONSOLE OPERATING INSTRUCTIONS
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4.13.2 To pick up a page call using Meet me page
During a page call, you can establish a connection with the page initia-
tor:
1. Press [FEATURE] and 
[M][M] ([6][6]
)
- The display shows MEET ME PAGE.
2. Dial the page zone code.
- The page call is canceled at all stations in the page zone.
- You are connected to the page call initiator and your display 
shows the appropriate extension number.
NOTE
If the page initiator has a call on hold which is in-
tended for you, but hangs up before you manage 
to execute meet me page, you may retrieve the 
call as described above.
4.13.3  To pick up an outside line patch
To rejoin a conversation you had set up between two outside parties
1. Press [
PICK UP]
.
- The display shows PICK 
UP.
2. Dial the number of one of the lines participating in the patch.
- A conference with the parties is reestablished.
- The display shows the elapsed time for the first outside line.
4.14 ABBREVIATED DIALING PROGRAMMING
You may use several methods to simplify and speed up dialing proce-
dures. This section shows you how to program your console for abbre-
viated dialing.
4.14.1  Programming speed dial buttons
At system setup, some of the buttons appearing to the right of the dial-
pad may be designated as programmable SPEED DIAL buttons. 
To program a SPEED DIAL button
1. Press 	 icon.
-PROGRAMMING
 appears in the display.
2. Press the desired SPEED DIAL programmable button.
3. Dial the number to be stored.
The number may include the outside line or outside line group access 
code, the LCR access code, pauses (allows time for getting dial tone) 
entered by pressing {
PAUSE}
, and the digits 0-9, *, #, {FLASH-SIG}
 or 
[
FLASH SIGNAL]
 and {
TONE DIAL} 
or [
P®
T]
 (see also  Section 3.18.1, 
above).
•Press 
 icon.
- The SPEED DIAL button is programmed. 
						

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To cancel the programming process
•Press [
FLASH]
 before pressing 
 icon.
4.14.2  Programming speed dial codes
The System Administrator has allocated a certain number of speed dial 
codes for your personal speed dialing directory. 
NOTE
Numbers saved in the new Phone Book feature 
(see  Section Section 5) occupy the personal 
speed dial directory memories.
If your ATC is designated as the programming station, you are also au-
thorized to program one or more of the system speed dial directories.
NOTE
You may be blocked from programming a partic-
ular system speed dial code, due to system allo-
cation to the DID Analysis feature (See 
Administration Manual for details).
To program a speed dial code
1. Press 	 icon.
2. Press {
SPEED DIAL}
.
3. Dial the speed dial code (three digits, starting with “0”).
- Display shows SP
, the code number and the string previously en-
tered.
4. Dial the string of digits to be stored for the selected speed dial code.
The number may include the outside line or outside line group access 
code, the LCR (Least Cost Routing) access code, pauses (allows time 
for getting dial tone) entered by pressing {
PAUSE}
 and the digits 0-9, *, 
#, {
FLASH-SIG}
 or [
FLASH SIGNAL]
 and {TONE DIAL}
 or [
P®
T]
 (see 
also Section Section 3.18.1, above).
•Press 
{SAVE}.
- The number is stored.
To abort the programming process
•Press [
FLASH]
 before pressing {SAVE}.
4.14.3  Programming MEMORY buttons
You may program MEMORY buttons with legal extension DNs and fea-
ture access codes, for one touch access to extensions and features, 
and to provide extension Busy Lamp Field (BLF) indications.
To program a feature code, pressing [
FEATURE]
 may be required be-
fore entering the code for the specific feature (see  Section Table 2-2). 
						

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To program a MEMORY button
1. Press 	 icon.
2. Press the MEMORY button to be programmed.
- The MEMORY number (e.g. MEMORY KEY 03
) and the feature or 
extension number and name programmed previously are dis-
played.
3. Dial the string to be stored under the selected MEMORY button.
4. Press 
icon.
To abort the programming process
•Press [
FLASH]
 before pressing 
icon.
4.14.4  To save the number of the external party 
When you are on an outgoing call whose number you wish to save in 
the REPEAT memory.
•Press 
 icon.
- The number is stored for future use (see  Section 4.12.2, above).
4.15 MESSAGES 
If you call an extension and receive no answer or the extension is busy, 
you may leave a message at the extension.
Up to six messages may be stored in an extensions message memory 
at one time - five from other extensions, including one from the Integrat-
ed Multiple Application Generator (IMAGEN) system, and one from the 
Attendant console.
The message may be a Basic message (e.g. CALL ATT
, see  Section 
3.10.2, above), or you may select one of 30 text messages programmed 
in the system, which will appear on the called stations display, along 
with the senders directory number or name. 
Some of the text messages may be edited by dialing the appropriate 
digits from the dialpad (CALL ME AT 
*****, BE BACK AT ** : **).
All messages sent to non-display sets and SLTs are Basic Messages. 
The recipient of the message knows when messages have arrived. 
Your console will at first show the text of an arriving message and the 
senders name or number. After a few seconds, the display shows the 
number of messages waiting (e.g. CALL HOME 231
, and then 3 MES-
SAGES
).
If, when you try to leave a message at an extension, an error tone is 
heard, this means that the allowed number of messages has been left 
at that extension and you will be unable to leave your message.
NOTE
The only type of text message which can be sent 
to an extension of another networked DIGITAL 
system is a Basic message . 
						

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4.15.1  Reading and answering messages
When messages have been received at your console, the number of 
waiting messages (e.g. 5 MESSAGES
) appears in the display and a 
{
MESSAGE}
 softkey appears.
To read messages sent to your console
•Press  
 icon.
- Your messages will appear on the display.
To reply to a particular message
• Press the adjacent ANSWER softkey to the left of the message.
- The appropriate extension is called.
NOTE
If the called extension answers, the message is 
deleted from the console memory. If the called 
extension does not answer, the message is re-
tained. If the called extension is busy, busy tone 
is heard and the message
When
 you answer a message received from IMAGEN, you will receive re-
corded
 instructions on how to proceed with the message answering pro-
cess.
4.15.2  Softkey operation for IMAGEN
When IMAGEN is activated, softkeys appear in the display to simplify 
operation. For more information, see the IMAGEN User Guide.
To delete a message without calling the extension 
which left the message
• Press the {DELETE}
 softkey adjacent to the message.
- The message disappears from the display and is erased from the 
consoles memory.
To cancel all messages sent to your extension:
1. Press {CANCEL}
.
2. Press 

 icon.
4.15.3  Sending messages
If you dial an extension and receive busy tone, or there is no answer, 
you may send the called extension a message.
If the extension to which you sent a message has a display, you can 
send a text message to appear in the display.
If the extension does not have a display, (SLTs) you can still leave a Ba-
sic call back message to which the called extension can reply, even 
without knowing which extension left the message. 
						

							Section 4: ATTENDANT CONSOLE OPERATING INSTRUCTIONS
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The types of messages available are as follows:
• Basic Message
• Stored Message;
• Confirmed Message;
• Integrated Multiple Application Generator (IMAGEN) Messages.
To leave a Basic message
A Basic message is the simplest message which can be left at an ex-
tension.
At non-display extensions (SLTs) a broken tone is heard prior to the 
regular internal dial tone. Also, the message button (if included on the 
extension) lights.
When you dial an extension and receive busy tone or no answer:
•Press 
 
 icon
-  If the extension called has no display, a Basic message is sent,
Otherwise:
The message screen is displayed.
•Press [
RELEASE]
 (instead of hanging up).
- The call is disconnected and the Basic message is sent.
4.15.4  Stored messages
If the station to which you are sending a message has a display, you 
may select a text message to be sent to the display of the station. Thirty 
preprogrammed Stored messages, of up to 10 characters each, are 
available. 
Stored messages in which asterisks appear can be edited using the 
dialpad, (e.g. CALL 
***** can be edited to be CALL 12345
). A maximum 
of five asterisks can be included in each message.
Table A-1 in Appendix A, below, provides you with a list of the messages 
stored in your system.
To send a stored message
When you dial a station and receive a busy tone, or there is no answer:
•Press 
 
 icon.
- The message screen with the first five text messages is displayed. 
To view more messages
1. Press  icon continuously to scroll through the messages.
When you locate the message you want to send:
2. Press the softkey adjacent to the desired message.
- The message appears in the second line of the display.
If the message appears with asterisks, you may edit the message by di-
aling digits from the dialpad.
If you wish to change the selected message, you may scroll through the 
messages with the [LO   HI] button. 
						

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To send the message
•Press {SEND MSG}.
- The message is sent.
4.15.5  Confirmed messages
A confirmed message is a message which the recipient can read and 
respond to while busy on another call.
If a display set which you called is busy, you may send a message 
which appears immediately on the called sets display. The called party 
can acknowledge your message, without interrupting the current call, or 
reject it. 
You are informed, on the Attendant console display, that the called 
message was accepted or rejected.
To send a confirmed message
When you receive busy tone from a display set:
• Follow the regular message sending procedure.
When you press {
SEND MSG}
, WAIT...
 followed by the text of the mes-
sage appears on the display of your console, instructing you to wait for 
the recipient to acknowledge your message.
If the message is not acknowledged, MSG REJECTED
 appears on the 
display.
You may then:
•Press {
SEND MSG}
 or [
RELEASE]
 to send the message to the 
called sets memory.
- If the message is acknowledged, MSG ACCEPTED
 appears on 
your display
To abort an unconfirmed message
If your message is not confirmed:
• Press the [
DROP]
 button to disconnect without sending a message 
(instead of pressing [
FLASH]
).
4.15.6  Aborting a message prior to sending
You can abort the message process at any time, without sending a mes-
sage, and return to normal operation.
•Press [
DROP]
 (instead of pressing [
FLASH]
).
4.15.7  Integrated Multiple Application Generator (IMAGEN) message
If installed, the Integrated Multiple Application Generator (IMAGEN) op-
tion may be used to leave a recorded message for a particular exten-
sion. This can be done by calling the IMAGEN access number directly 
and following the recorded instructions.
Also, if you call an extension and it is busy, press the {
VOICE MSG}
 and 
leave your message when you hear the tone. 
						

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If you call an extension which has forwarded its calls to the IMAGEN 
system for busy or no answer, you will be automatically given instruc-
tions for leaving a voice message via the IMAGEN system. If you leave 
a voice message, the system will automatically leave a text message at 
the recipient set, to call the IMAGEN system (e.g. CALL IVM 311
).
4.15.8  To cancel all messages
Since the system is limited in the number of messages that may be 
stored per extension and for the entire system, there are times when the 
system accumulates unnecessary quantities of messages. The Atten-
dant may erase all messages stored, throughout the entire system.
Before doing so, however, it is best to let all the users know that their 
messages will be erased.
1. Press {
CANCEL}
.
2. Press 

 icon.
- All messages in the system are canceled.
4.16 CONFERENCE
You can set up a conference of up to eight parties (any or all of which 
may be outside parties). You may leave the conference to handle other 
calls and later rejoin the conference, if necessary.
To establish a three-way conference
1.  Call the first party.
NOTE
If the first call is on an outside line, press the 
flashing [
DIAL CONT]
 button before dialing the 
second party, but if the first call is an incoming 
one, theres no need to press [
DIAL CONT]
.
2. Dial the second party.
- The first party is placed on automatic hold.
NOTE
If the second party is on an outside line, press the 
flashing [DIAL CONT] button when you hear the 
party ringing.
When the second party answers, to connect all of the participants in a 
three-way conference:
•Press {
JOIN}
.
4.16.1  To talk with two parties, one at a time
Once you are in conference with two parties, a 
{SPLT} softkey (includ-
ing the number of the outside line or the name or number of the exten-
sion) will appear for each of them. You can consult privately with either 
of the two parties individually by pressing the partys split softkey: 
						

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•Press {SPLT} for the party you wish to speak with.
- A conversation is established between you and the selected par-
ty.
- The remaining party to the conference is placed on hold. A 
{
SPLT}
 and a {JOIN}
 softkey will appear for this party.
You can switch between the parties by pressing the other partys 
{
SPLT}
 key.
To rejoin all parties in the conference
•Press {JOIN}
.
4.16.2  Adding parties to the conference
• Dial the next conferee.
(On an external call, press the flashing [
DIAL CONT]
 button when 
you finish dialing).
- You are temporarily disconnected from the conference.
To return to the conference along with the new party
When the called party answers:
•Press {
JOIN}
.
- The connection with the additional conferee is established.
To return to the conference without a new party
•Press {CONF RET}
.
4.16.3  Exiting and rejoining a conference
You may exit from a conference and place calls or perform any opera-
tion.
To exit from a conference temporarily
• Dial any digit.
NOTE
After exiting a conference temporarily, use 
[
DROP]
 to complete any operation. If you press 
[
ANSWER]
 or [
RELEASE]
 you will not be able to 
return to the conference.
To return to a conference you left temporarily
•Press {CONF RET}
.
4.16.4  To exit a conference permanently
To exit a conference permanently, do one of the following
•Press {CONF EXIT}
,
or
Press [
RELEASE]
,
or
Press [
ANSWER]
 and answer another call.