Ricoh Mp 6002 User Guide

							Messages during Direct print from a removable memory deviceMessageCausesSolutions"Cannot display files from
the selected memory
device."The memory device used
cannot be recognized.For details about the recommended
memory devices for the Direct printing
function from removable memory
devices, contact your service
representative. The USB flash memory
that features password protection or
other security features may not work
normally."The size of the selected
file(s) is too large."• The size of the selected file exceeds 1GB.
• The total size of the selected files exceeds
1GB.Files or groups of files larger than 1GB cannot be printed.
• When the total size of the multiple files that are selected exceeds
1GB, select files separately.
• When the size of selected file exceeds 1GB, print by using a
function other than the Direct
printing function from removable memory devices.
You cannot select files of different
formats at the same time."Exceeded the limit value for
total data size of the
selected files. Cannot select
more files."• The size of the selected file exceeds 1GB.
• The total size of the selected files exceeds
1GB.Files or groups of files larger than 1GB
cannot be printed.
• When the total size of the multiple files that are selected exceeds
1GB, select files separately.
• When the size of selected file exceeds 1GB, print by using a
function other than the Direct
printing function from removable
memory devices.
You cannot select files of different formats at the same time.When Messages Are Displayed on the Control Panel
189  
						

							Other messages
This section describes likely causes of and possible solutions for the error messages that are printed on
the error logs or reports.
MessageCausesSolutions"84: Error"There is no work area
available for image
processing.• In [Printer Features], under [System], set [Memory Usage] to
[Font Priority].
• Decrease the number of files sent to the machine."85: Error"The specified graphics
library is unavailable.• In [Printer Features], under [System], set [Memory Usage] to
[Font Priority].
• Check that the data is valid."86: Error"Parameters of the control
code are invalid.Check the print settings."91: Error"Printing was canceled by the
auto job cancel function due
to a command error.Check that the data is valid."92: Error"Printing was canceled
because [Job Reset] or the
[Stop] key was selected on
the machine's control panel.Perform the print operation again if
necessary."98: Error"The machine could not
access Hard disk correctly.Turn off the main power switch, and
then back on again. If the message
appears frequently, contact your
service representative."A function which cannot be
used with Fold mode was
set. The job has been
cancelled."A print job was cancelled
because a function(s) not
available with Fold was
selected.Cancel the function(s) not available
with Fold. For details about the
functions not available with Fold, see
"Fold", Print
.
"Address Book is currently in
use by another function.
Authentication has failed."The machine currently
cannot perform
authentication because the
Address Book is being used
by another function.Wait a while, and then retry the
operation.10. Troubleshooting
190   
						

							MessageCausesSolutions"An error occurred while
processing an Unauthorized
Copy Prevention job. The
job was cancelled."You tried to store a file in the
Document Server when the
[Unauthorized Copy
Prevention] was specified.On the printer driver, select a job type
other than [Document Server] in the
"Job Type:" or deselect [Unauthorized
Copy Prevention]."An error occurred while
processing an Unauthorized
Copy Prevention job. The
job was cancelled."The [Enter User Text:] field
on the [Unauthorized Copy
Prevention for Pattern
Details] screen is blank.On the printer driver's [Detailed
Settings] tab, click [Effects] in the
"Menu:". Select [Unauthorized Copy
Prevention], and then click [Details] to
display [Unauthorized Copy
Prevention for Pattern Details]. Enter
text in [Enter User Text:]."An error occurred while
processing an Unauthorized
Copy Prevention job. The
job was cancelled."The resolution is set to a
value less than 600 dpi
when [Unauthorized Copy
Prevention] is specified.On the printer driver, set the resolution
to 600 dpi or higher, or deselect
[Unauthorized Copy Prevention]."Auto-registration of user
information has failed."Automatic registration of
information for LDAP
Authentication or Windows
Authentication failed
because the Address Book is
full.For details about automatic registration
of user information, see Security Guide
.
"Cannot store data of this
size."The paper size exceeded
the capacity of the
Document Server.Reduce the paper size of the file that
you want to send to a size that the
Document Server can store. Custom
size files can be sent but not stored
afterward."Classification Code is
incorrect."The classification code has
not been entered, or the
classification code has been
entered incorrectly.Enter the correct classification code."Classification Code is
incorrect."The classification code is not
supported with the printer
driver.Select Optional for classification code.
For details about how to specify
classification code settings, see
"Configuring Classification Codes",
Print
.
When Messages Are Displayed on the Control Panel
191    
						

							MessageCausesSolutions"Collate has been
cancelled."Collate was canceled.Turn off the main power switch, and
then back on again. If the message
appears again, contact your service
representative."Command Error"An RPCS command error
occurred.Check using the following procedure:
• Check if the communication between the computer and the
machine is working correctly.
• Check if the correct printer driver is being used.
• Check if the machine's memory size is set correctly in the printer
driver.
• Check that the printer driver is the most up-to-date version available."Compressed Data Error."The printer detected corrupt
compressed data.• Check the connection between the computer and the printer.
• Check that the program you used to compress the data is
functioning correctly."Data storage error."You tried to print a Sample
Print, Locked Print, Hold
Print, or Stored Print file, or
to store a file in the
Document Server when the
hard disk was
malfunctioning.Contact your service representative."Document Server is not
available to use. Cannot
store."You cannot use the
Document Server function.For details about using Document
Server function, contact your
administrator.
For details about how to set
permissions, see Security Guide
.
10. Troubleshooting
192   
						

							MessageCausesSolutions"Duplex has been
cancelled."Duplex printing was
canceled.• Select the proper paper size for the duplex function. For details
about paper, see "Specifications
for the Main Unit", Maintenance
and Specifications
.
• Change the setting for "Apply Duplex" in [System Settings] to
enable duplex printing for the
paper tray. For details about
setting the "Apply Duplex", see
"Tray Paper Settings", Connecting
the Machine/ System Settings
.
"Error has occurred."A syntax error, etc.,
occurred.Check that the PDF file is valid."Exceeded max. capacity of
Document Server. Cannot
store."The hard disk became full
after a file was stored.Delete some of the files stored in the
Document Server or reduce the size
that you want to send."Exceeded max. number of
files of Document Server.
Cannot store."The maximum file capacity
of the Document Server was
exceeded.Delete some of the files stored in the
Document Server."Exceeded max. number of
files to print for temporary /
stored jobs."While printing a Sample
Print, Locked Print, Hold
Print, or Stored Print file, the
maximum file capacity was
exceeded.Delete unneeded files stored in the
machine."Exceeded max. number of
files. (Auto)"While using the error job
store function to store
Normal Print jobs as Hold
Print files, the maximum file
capacity for file storage or
Hold Print file management
(automatic) was exceeded.Delete Hold Print files (automatic) or
unneeded files stored in the machine."Exceeded the maximum
number of multi-sheet fold.
The job has been
cancelled."The maximum number of
multi-sheet fold was
exceeded.Specify fewer sheets for the multi-sheet
fold function.
Multi-sheet folding can be applied to a
maximum of three sheets at once.When Messages Are Displayed on the Control Panel
193    
						

							MessageCausesSolutions"Exceeded max. number of
pages of Document Server.
Cannot store."The maximum page
capacity of the Document
Server was exceeded.Delete some of the files stored in the
Document Server or reduce the number
of pages that you want to send."Exceeded max. number of
pages to print for
temporary / stored jobs."While printing a Sample
Print, Locked Print, Hold
Print, or Stored Print file, the
maximum page capacity
was exceeded.Delete unneeded files stored in the
machine.
Reduce the number of pages to print."Exceeded max. pages.
Collate is incomplete."The number of pages
exceeds the maximum
number of sheets that you
can use Collate with.Reduce the number of pages to print."Exceeded max. number of
pages. (Auto)"While using the error job
store function to store
Normal Print jobs as Hold
Print files, the maximum
page capacity was
exceeded.Delete unneeded files stored in the
machine.
Reduce the number of pages to print."Exceeded the maximum unit
count for Print Volume Use.
The job has been
cancelled."The number of pages the
user is permitted to print has
been exceeded.For details about print volume use
limitation, see Security Guide
.
"Failed to obtain file system."PDF direct printing could not
be performed because the
file system could not be
obtained.Turn off the main power switch, and
then back on again. If the message
appears again, contact your service
representative."File system is full."PDF file does not print out
because the capacity of the
file system is full.Delete all unnecessary files from the
hard disk, or decrease the file size sent
to the machine."Fold is not available with
the settings. The job has
been cancelled."Fold function is not available
with the current settings.Check the paper settings. For details
about the limitations of the Fold
function, see "Fold", Print
.
"Folding Unit Error."There is a problem with the
Multi-Folding Unit.Contact your service representative.10. Troubleshooting
194    
						

							MessageCausesSolutions"HDD is full."The hard disk became full
while printing a Sample
Print, Locked Print, Hold
Print, or Stored Print file.Delete unneeded files stored in the
machine.
Alternatively, reduce the data size of
the Sample Print, Locked Print, Hold
Print, or Stored Print file."HDD is full."When printing with the
PostScript 3 printer driver,
the hard disk capacity for
fonts and forms has been
exceeded.Delete unneeded forms or fonts
registered in the machine."HDD is full. (Auto)"The hard disk became full
while using the error job
store function to store
Normal Print jobs as Hold
Print files.Delete unneeded files stored in the
machine.
Alternatively, reduce the data size of
the Temporary Print file and/or the
Stored Print file."I/O buffer overflow."An input buffer overflow
occurred.• In [Printer Features], under [System], set [Memory Usage] to
[Font Priority].
• In [Printer Features], under [Host Interface], select [I/O Buffer],
and then set the maximum buffer
size to a larger value.
• Reduce the number of files being sent to the machine."Information for user
authentication is already
registered for another user."The user name for LDAP or
Integration Server
authentication was already
registered in a different
server with a different ID,
and a duplication of the user
name occurred due to a
switching of domains
(servers), etc..For details about user authentication,
see Security Guide
.
When Messages Are Displayed on the Control Panel
195   
						

							MessageCausesSolutions"Insufficient Memory"A memory allocation error
occurred.In [Printer Features], under [System],
set [Memory Usage] to [Font Priority].
PCL 5e
Select a lower resolution on the
printer driver. For details about
how to change the resolution
setting, see the printer driver Help.
PCL 6
• Select a lower resolution onthe printer driver. For detailsabout how to change the
resolution setting, see the
printer driver Help.
• On the printer driver's [Detailed Settings] tab, click
[Print Quality] in the
"Menu:", and then select
[Raster] in the "Vector/
Raster:" list. In some cases, it
will take a long time to complete a print job.
PostScript 3
Select a lower resolution on the
printer driver. For details about how to change the resolution
setting, see the printer driver Help."Memory Retrieval Error"A memory allocation error
occurred.Turn off the main power switch, and
then back on again. If the message
appears again, replace the RAM. For
details about replacing the RAM,
contact your service representative."No response from the
server. Authentication has
failed."A timeout occurred while
connecting to the server for
LDAP authentication or
Windows Authentication.Check the status of the server.10. Troubleshooting
196  
						

							MessageCausesSolutions"Output tray has been
changed."The output tray was
changed because the paper
size of the specified output
tray is limited.Specify the proper output tray."Print overrun."Images were discarded
while printing.In [Printer Features], under [System],
set [Memory Usage] to [Frame
Priority].
PCL 5e
Select a lower resolution on the
printer driver. For details about
how to change the resolution
setting, see the printer driver Help.
PCL 6
Select a lower resolution on the
printer driver. For details about
how to change the resolution
setting, see the printer driver Help.
PostScript 3
Select a lower resolution on the
printer driver. For details about
how to change the resolution
setting, see the printer driver Help."Printing privileges have not
been set for this document."The PDF document you have
tried to print has no
privileges to print.Contact the owner of the document."Punch has been cancelled."Punch printing was
canceled.Check the paper orientation, print orientation, and then punch position.
Certain settings can produce print
results that might not be as expected."Receiving data failed."Data reception was aborted.Resend the data."Selected ppr. size is not
supported. Job was
cancelled."Job reset is automatically
performed if the specified
paper size is incorrect.Specify the correct paper size, and
then print the file again.When Messages Are Displayed on the Control Panel
197  
						

							MessageCausesSolutions"Sending data failed."The machine received a
command to stop
transmission from the printer
driver.Check if the computer is working
correctly."Staple has been cancelled."Stapling printing was
canceled.Check the paper orientation, paper
quantity, print orientation, and staple
position. Certain settings can produce
print results that might not be as
expected."The print job has been
cancelled because capture
file(s) could not be stored:
Exceeded max. memory."The hard disk became full
after a file was stored.Delete the files stored in the Document
Server or reduce the file size to be sent."The print job has been
cancelled because capture
file(s) could not be stored:
Exceeded max. number of
files."The maximum file capacity
of the Document Server was
exceeded.Delete the files stored in the Document
Server."The print job has been
cancelled because capture
file(s) could not be stored:
Exceeded max. number of
pages per file."The maximum page
capacity of the Document
Server was exceeded.Delete some of the files stored in the
Document Server or reduce the number
of pages that you want to send."The selected paper type is
not supported. This job has
been cancelled."Job reset is automatically
performed if the specified
paper type is incorrect.Specify the correct paper type, and
then print the file again."You do not have a privilege
to use this function. This job
has been cancelled."The entered login user name
or login password is not
correct.Check that the user name and
password are correct."You do not have a privilege
to use this function. This job
has been cancelled."The logged in user is not
allowed to use the selected
function.For details about how to set
permissions, see Security Guide
.
10. Troubleshooting
198