Ricoh Mp 6002 User Guide

							MessageCausesSolutions"Cannot detect originalsize. Select scan size."The machine failed to detect
the size of the original.On the control panel, under [Scan
Size], specify the scan area in [Scan
Settings], and then resend the
document. For details about settings
scan size, see "Scan Settings", Fax
.
"Cannot find the specified
path. Please check the
settings."The name of the computer or
folder entered as the
destination is wrong.Check that the computer name and the
folder name for the destination are
correct."Check whether there are
any network problems."
[13-10]The alias telephone number
you entered is already
registered on the gatekeeper
by another device.• Check that the correct alias phone number is listed in [H.323
Settings] of [Facsimile Features].
For details about H.323 Settings,
see "Initial Settings", Fax
.
• For details about network problems, contact your
administrator.
"Check whether there are
any network problems."
[13-11]Cannot access gatekeeper.• Check that the correct gate keeper address is listed in [H.323
Settings] of [Facsimile Features].
For details about H.323 Settings,
see "Initial Settings", Fax
.
• For details about network problems, contact your
administrator.
"Check whether there are
any network problems."
[13-17]Registering of user name is
rejected by SIP server.• Correct that the correct SIP Server IP Address and SIP User Name
are listed in [SIP Settings] of
[Facsimile Features]. For details
about SIP Settings, see "Initial
Settings", Fax
.
• For details about network problems, contact your
administrator.
When Messages Are Displayed on the Control Panel
169      
						

							MessageCausesSolutions"Check whether there are
any network problems."
[13-18]Cannot access SIP server.• Check that the correct SIP Server IP Address is listed in [SIP
Settings] of [Facsimile Features].
For details about SIP Settings, see
"Initial Settings", Fax
.
• For details about network problems, contact your
administrator.
"Check whether there are
any network problems."
[13-24]The password registered for
the SIP server is not the same
as the password registered
for this machine.For details about network problems,
contact your administrator."Check whether there are
any network problems."
[13-25]In [Effective Protocol], the IP
address is not enabled, or an
incorrect IP address has been
registered.• Check that IPv4 in [Effective Protocol] is set to "Active" in
[System Settings]. For details
about effective protocol, see
"Interface Settings", Connecting
the Machine/ System Settings
.
• Check that the correct IPv4 address is specified for the
machine in [System Settings]. For
details about IPv4 address, see
"Interface Settings", Connecting
the Machine/ System Settings
.
• For details about network problems, contact your
administrator.
"Check whether there are
any network problems."
[13-26]The "Effective Protocol" and
"SIP Server IP Address"
settings are different, or an
incorrect IP address has been
registered.• Check that the correct IP address is specified for the machine in
[System Settings]. For details
about IP address, see "Interface
Settings", Connecting the
Machine/ System Settings
.
• For details about network problems, contact your
administrator.
10. Troubleshooting
170      
						

							MessageCausesSolutions"Check whether there are
any network problems."
[14-01]The DNS server, SMTP
server, or folder specified for
transfer to was not found, or
the destination for Internet
Fax around (not through) the
SMTP server could not be
found.• Check that the following settings in [System Settings] are listed
correctly.
• DNS server
• Server name and IP address for the SMTP Server
For details about these settings,
see "Interface Settings" or "File
Transfer", Connecting the
Machine/ System Settings
.
• Check that the folder for transfer is correctly specified.
• Check that the computer in which the folder for transfer is specified
is correctly operated.
• Check that the LAN cable is correctly connected to the
machine.
• For details about network problems, contact the
administrator of the destinations.
• For details about network problems, contact your
administrator.
When Messages Are Displayed on the Control Panel
171   
						

							MessageCausesSolutions"Check whether there are
any network problems."
[14-09]E-mail transmission was
refused by SMTP
authentication, POP before
SMTP authentication, or login
authentication of the
computer in which the folder
for transfer is specified.• Check that User Name and Password for the following
settings in [System Settings] are
listed correctly.
• SMTP Authentication
• POP before SMTP
• Fax E-mail Account
For details about these settings,
see "File Transfer", Connecting the
Machine/ System Settings
.
• Check that the user ID and password for the computer with
the folder for forwarding are
correctly specified.
• Check that the folder for forwarding is correctly specified.
• Confirm that the computer with the folder for forwarding is properly
working.
• For details about network problems, contact your
administrator.
"Check whether there are
any network problems."
[14-33]E-mail addresses for the
machine and the
administrator are not
registered.• Check that the correct E-mail Address is listed in [Fax E-mail
Account] of [System Settings]. For
details about Fax E-mail Account,
see "File Transfer", Connecting the
Machine/ System Settings
.
• For details about network problems, contact your
administrator.
10. Troubleshooting
172    
						

							MessageCausesSolutions"Check whether there are
any network problems."
[15-01]No POP3/IMAP4 server
address is registered.• Check that the correct Server Name or Server Address is listed
in [POP3 / IMAP4 Settings] of
[System Settings]. For details
about POP3 / IMAP4 Settings,
see "File Transfer", Connecting the
Machine/ System Settings
.
• For details about network problems, contact your
administrator.
"Check whether there are
any network problems."
[15-02]Cannot log in to the POP3/
IMAP4 server.• Check that the correct User Name and Password are listed in [Fax E-
mail Account] of [System
Settings]. For details about Fax E-
mail Account, see "File Transfer",
Connecting the Machine/ System
Settings
.
• For details about network problems, contact your
administrator.
"Check whether there are
any network problems."
[15-03]No machine e-mail address
is programmed.• Check that the correct machine e- mail address is specified in
[System Settings]. For details
about settings of e-mail address,
see "File Transfer", Connecting the
Machine/ System Settings
.
• For details about network problems, contact your
administrator.
When Messages Are Displayed on the Control Panel
173     
						

							MessageCausesSolutions"Check whether there are
any network problems."
[15-11]Cannot find the DNS server
or POP3/IMAP4 server.• Check that the following settings in [System Settings] are listed
correctly.
• IP address of the DNS Server
• the server name or IP address of the POP3/
IMAP4 server
• the port number of the POP3/IMAP4 server
• Reception Protocol
For details about these settings,
see "Interface Settings" or "File
Transfer", Connecting the
Machine/ System Settings
.
• Check that the LAN cable is correctly connected to the
machine.
• For details about network problems, contact your
administrator.
"Check whether there are
any network problems."
[15-12]Cannot log in to the POP3/
IMAP4 server.• Check that the following settings in [System Settings] are listed
correctly.
• the user name and password for [Fax E-mail Account]
• the user name and password for POP before SMTP
authentication
For details about these settings,
see "File Transfer", Connecting the
Machine/ System Settings
.
• For details about network problems, contact your
administrator.
10. Troubleshooting
174    
						

							MessageCausesSolutions"Check whether there are
any network problems."
[16-00]• An IP address has not been registered for the
remote machine.
• A network is not connected properly.• Check that the correct IP addressis specified for the machine in
[System Settings]. For details
about the IP address of the remote
machine, contact your
administrator.
• For details about network problems, contact your
administrator."Connection with LDAP
server has failed. Check the
server status."A network error has occurred
and connection has failed.Try the operation again. If the message
is still shown, the network may be busy.
Check the settings for LDAP server in
[System Settings]. For details about
settings for LDAP server, see
"Programming the LDAP server",
Connecting the Machine/ System
Settings
.
"Error occurred, and
transmission was
cancelled."• Original jammed during Immediate Transmission.
• A problem occurred in the machine, or noise
occurred on the
telephone line.Press [Exit], and then send the
documents again."Exceeded max. No. of
display search results.
Max.: n"
(A figure is placed at n.)The number of search results
has exceeded the maximum
number of items that can be
displayed.Search again after changing the
search conditions.When Messages Are Displayed on the Control Panel
175   
						

							MessageCausesSolutions"Exceeded time limit for
LDAP server search. Check
the server status."A network error has occurred
and connection has failed.• Try the operation again. If the message is still shown, the
network may be busy.
• Check that the correct settings for LDAP server are listed in
[Administrator Tools] of [System
Settings]. For details about LDAP
server, see "Programming the
LDAP server", Connecting the
Machine/ System Settings
.
"Functional problem
occurred. Stopped
processing."The main power switch was
turned off while the machine
was receiving a document by
Internet Fax.Even if you turn the main power switch
back on immediately, depending on
the mail server, the machine might not
be able to resume reception of the
Internet Fax if the timeout period has
not expired. Wait until the mail server's
timeout period has expired, and then
resume reception of the Internet Fax.
For details about reception of the
Internet Fax, contact your
administrator."Functional problems with
facsimile. Data will be
initialized."There is a problem with the
fax.Record the code number shown on the
screen, and then contact your service
representative. Other functions can be
used."LDAP server authentication
has failed. Check the
settings."A network error has occurred
and connection has failed.Make settings correctly for the user
name and the password for LDAP
server authentication.10. Troubleshooting
176   
						

							MessageCausesSolutions"Original(s) is being
scanned for a different
function."A function of the machine
other than the Facsimile
function is being used such as
the Document Server
function.Before sending a file by fax, cancel the
job in progress. For example, press
[Exit], and then press the [Home] key.
Press the [Document Server] icon on
the [Home] screen. Next, press the
[Stop] key. When the message "The
Stop key has been pressed, scanning,
and also other print jobs that were
being processed and which could be
stopped, have been suspended. To
continue scanning and printing press
[Continue], to cancel scanning press
[Cancel Scanning]. To delete other
suspended jobs press [Job List]."
appears, press [Cancel Scanning]."Put original back, check it
and press the Start key."Original jammed during
Memory Transmission.Press [Exit], and then send the
documents again."Remove the paper from
Copy Tray."Copy Tray is full.Remove the paper. If the other tray is
also full, the tray name shown on the
screen changes. Remove paper from
the tray indicated on the display."Some invalid destination(s)
contained. Do you want to
select only valid
destination(s)?"The specified group contains
fax destinations, e-mail
destinations, and/or folder
destinations, either of which
are incompatible with the
specified transmission
method.In the message that appears at each
transmission, press [Select]."Some page(s) are near
blank. To cancel, press the
Stop key."The first page of the
document is almost blank.The original's blank side might have
been scanned. Be sure to place your
originals correctly. For details about
determining the cause of blank pages,
see "Detecting Blank Pages", Fax
.
When Messages Are Displayed on the Control Panel
177   
						

							MessageCausesSolutions"Some page(s) are nearblank."The first page of the
document is almost blank.The original's blank side might have
been scanned. Be sure to place your
originals correctly. For details about
determining the cause of blank pages,
see "Detecting Blank Pages", Fax
.
"The selected file(s)
contained file(s) without
access privileges. Only
file(s) with access privileges
will be deleted."You tried to delete a
document for which you do
not have permission to
delete.To check your access permission for
stored documents, or to delete a
document you do not have permission
to delete, see Security Guide
.
"Updating the destination
list... Please wait. Specified
destination(s) or sender's
name has been cleared."The destination list is being
updated from the network
using Web Image Monitor.Wait until the message disappears. Do
not switch off the power while this
message is displayed. Depending on
the number of destinations to be
updated, there may be some delay
before you can resume operation.
Operation is not possible while this
message is displayed."You do not have the
privileges to use this
function."The logged in user name
does not have permission for
the selected function.For details about how to set
permissions, see Security Guide
.
"Authentication with remote
machine failed. Check
remote machine's auth.
settings."User authentication on the
remote machine has failed.For details about user authentication,
see Security Guide
.
"Authentication with remote
machine failed. Check
remote machine's auth.
settings."User Code Authentication is
set on the device connected
via the remote fax function.The remote fax function does not
support User Code Authentication.
Disable the User Code Authentication
on the remote machine."Authentication with remote
machine failed. Check
remote machine's auth.
settings."The user does not have
permission to use the function
on the remote machine.For details about how to set
permissions, see Security Guide
.
10. Troubleshooting
178