Ricoh Mp 6002 User Guide

							ProblemCausesSolutionsMisfeeds occur frequently.Paper of undetectable size
has been loaded.• Remove misfed paper. For details about removing jammed paper,
see "Removing Jammed Paper",
Troubleshooting
.
• If you load a paper size that is not selected automatically, you need
to specify the paper size with the
control panel. For details about
specifying paper size with the
control panel, see "Changing to a
Size That Is Not Automatically
Detected", Paper Specifications
and Adding Paper
.
Misfeeds occur frequently.There is a foreign object on
the finisher tray.• Remove misfed paper. For details about removing jammed paper,
see "Removing Jammed Paper",
Troubleshooting
.
• Do not place anything on the finisher tray.
Wrinkling occurs when gate
fold, letter fold-in, or letter
fold-out is applied.Wrinkling can occur if gate
fold, letter fold-in, or letter
fold-out is applied to B4 JIS
, A3, 8  1
/ 2  14, 11
 17, 8K, or larger
sizes of paper.
When applying gate fold, letter fold-in,
or letter fold-out to paper larger than
A4, we recommend you enable image
reduction and use paper no larger
than A4
.
When you print Z-folded
paper, the machine
indicates that the output tray
is full even though the
amount of output paper on
the tray is less than the stack
capacity.The Z-fold support tray is not
set.Set the Z-fold support tray for finisher
or multi-folding unit. For details about
how to add the Z-fold support tray, see
"Using the Z-fold Function",
Troubleshooting
.
When You Have Problems Operating the Machine
159              
						

							ProblemCausesSolutionsCannot print in duplex
mode.You have selected a paper
tray that is not set for duplex
printing.Change the setting for "Apply Duplex"
in [System Settings] to enable duplex
printing for the paper tray. For details
about setting the "Apply Duplex", see
"Tray Paper Settings", Connecting the
Machine/ System Settings
.
Cannot print in duplex
mode.You have selected a paper
type that cannot be used for
duplex printing.In [Tray Paper Settings], select a paper
type that can be used for duplex
printing. For details about the paper
types that can be used, see "Duplex
Copying", Copy/ Document Server
.
The multi-folding unit outputs
sheets with creased edges
when gate fold is applied.The paper is curled.Remove the paper, and then reload it
upside down. Alternatively, remove the
paper, and then reload it in the
opposite direction.The position of the fold is
incorrect when letter fold-in
is applied to B5 sheet.Multi-sheet fold has been
specified when only one
sheet is being printed.In [Finishing] on the initial copier
screen, under [Fold], select [Letter
Fold-in]. Press [Change], and then set
"Multi-sheet Fold" to [Off]. For details
about how to specify the multi-sheet
fold function, see "Finishing", Copy/
Document Server
.
"Following output tray is full.
Remove paper." appears.The output tray is full.Remove paper from the output tray to
resume printing. If paper is destined for
the finisher shift tray, to prevent paper
from falling off the tray press the [Stop]
key to suspend printing, and then
remove the paper. Press [Continue] on
the display panel to resume printing."Turn main Power Switch off"
appears.The machine does not shut
down normally when the
main power switch is turned
off, and then immediately
turned on.Turn off the machine. Wait for ten
seconds or more after shutting it down,
and then turn it on again.10. Troubleshooting
160     
						

							ProblemCausesSolutions"Shutting down... Please
wait. Main power will be
turned off automatically.
Maximum waiting time: 3
minute(s)" appears.The shut down procedure
has begun because the main
power switch was turned off
while the machine was in
standby mode or performing
an operation.Follow the message that appears and
wait until the machine has shut down.
Do not turn on the main power switch
while this message is displayed. If the
main power switch has been turned on,
follow the message that appears. For
details about turning the main power
switch on and off, see "Turning On/Off
the Power", Getting Started
.
An error has occurred when
the Address Book is
changed from the display
panel or Web Image
Monitor.The Address Book cannot be
changed while deleting the
multiple stored documents.Wait a while, and then retry the
operation.Cannot use Web Image
Monitor to print documents
stored in Document Server.When print volume limits are
specified, users cannot print
beyond their print volume
limit. Print jobs selected by
users who have reached
their print volume limits will
be canceled.• For details about specifying print volume limits, see Security Guide
.
• To view the status of a print job, see [Print Job History]. In Web
Image Monitor, click [Job] on the
[Status/Information] menu. And
then click [Print Job History] in
"Document Server".
"Home is in use by another function." appears.The [Home] screen is being
edited by another function.Wait for a while, and then try to create
the shortcut on the [Home] screen
again."The image data size is not
valid. See the manual for
required data." appears.The image data size is not
valid.For details about file size for shortcut
image, see "Customizing the [Home]
Screen", Convenient Functions
.
"The format of the image
data is not valid." appears.The file format of the shortcut
image to be added is not
supported.The file format of shortcut images to be
added must be JPEG. Specify the
image again.
• If you cannot make copies as you want because of paper type, paper size, or paper capacity problems, use the recommended paper. For details about recommended paper, see p.135
"Recommended Paper Sizes and Types".
When You Have Problems Operating the Machine
161      
						

							• Using curled paper often causes misfeeds, soiled paper edges, or slipped positions whileperforming staple or stack printing. When using curled paper, take the stiffness out of the paper
with your hands to straighten out the curl, or load the paper up side down. Also, lay paper on a flat
surface to prevent paper from curling, and do not lean it against the wall.10. Troubleshooting
162  
						

							When Messages Are Displayed on the Control
Panel
Messages Displayed When Using the Copy/Document Server Function
This section describes the machine's main messages. If other messages appear, follow their instructions.
• If you cannot make copies as you want because of the paper type, paper size or paper capacity problems, use recommended paper. For details about recommended paper, see p.135"Recommended Paper Sizes and Types".
• For messages that are not listed here, see p.156 "When You Have Problems Operating the Machine".
MessageCausesSolutions"Cannot detect original
size."The original placed on the
exposure glass is a non-
standard size.• Place the original on the exposure glass again. Face the original
down.
• If the machine cannot detect the size of the original, specify the
size manually - do not use Auto
Paper Select mode or the Auto
Reduce/Enlarge function. For
details about specifying the
settings, see "Sizes Detectable
with Auto Paper Select", Paper
Specifications and Adding Paper
.
"Cannot detect original
size."Original is not placed, or the
original placed on the
exposure glass is a non-
standard size.• Place the original correctly.
• Specify the paper size. • When placing an original directly on the exposure glass, the lifting/
lowering action of the ADF
triggers the automatic original
size detection process. Lift the
ADF by 30 degrees or more.When Messages Are Displayed on the Control Panel
163    
						

							MessageCausesSolutions"Cannot punch this paper
size."The Punch function cannot
be used with paper size
selected.For details about paper, see
"Specifications for Punch Unit (Finisher
SR4060, Booklet Finisher SR4070)" or
"Specifications for Punch Unit (Finisher
SR4080)", Maintenance and
Specifications
.
"Cannot staple paper of this
size."The Staple function cannot
be used with paper size
selected.Select a proper paper size. For details
about paper, see "Specifications for
Finisher SR4060", "Specifications for
Booklet Finisher SR4070", or
"Specifications for Finisher SR4080",
Maintenance and Specifications
.
"Check paper size."An irregular paper size is
set.If you press the [Start] key, the copy
will start using the selected paper."Duplex is not available with
this paper size."A paper size not available in
Duplex mode has been
selected.Select a proper paper size. For details
about the paper sizes that can be
used, see "Duplex Copying", Copy/
Document Server
.
"Exceeded max. number of
pages per file. Do you want
to store the scanned pages
as 1 file?"The number of scanned
pages exceeds the capacity
per file of the Document
Server.• If you want to store the scanned pages as a file in the Document
Server, press [Yes].
• If you do not want to store scanned pages, press [No].
Scanned data is deleted."Exceeded the maximum
number of multi-sheet fold.
Printing will be cancelled."A print job was canceled
because more than the
maximum number of multi-
sheet folds was specified.Specify fewer sheets for the multi-sheet
fold function."Exceeded the maximum
number of sheets that can be
used. Copying will be
stopped."The number of pages the
user is permitted to copy has
been exceeded.For details about how to check the
number of copies available per user,
see Security Guide
.
"File being stored exceeded
max. number of pages per
file. Copying will be
stopped."The scanned originals have
too many pages to store as
one document.Press [Exit], and then store again with
an appropriate number of pages.10. Troubleshooting
164      
						

							MessageCausesSolutions"Magazine or Booklet mode
is not available due to mixed
image mode."You selected the
"Magazine" or "Booklet"
function for originals
scanned using different
functions, such as copy and
printer.Make sure originals for the
"Magazine" or "Booklet" function are
scanned using the same function."Maximum number of sets is
n."
(A figure is placed at n.)The number of copies
exceeds the maximum copy
quantity.You can change the maximum copy
quantity from [Max. Copy Quantity] in
[General Features] under [Copier /
Document Server Features]. For details
about Max. Copy Quantity, see
"General Features", Copy/ Document
Server
.
"Original(s) is being
scanned for a different
function."A function of the machine
other than the Copier
function is being used such
as the Document Server
function.Cancel the job that is being processed.
For example, press [Exit], and then
press the [Home] key. Next, press the
[Document Server] icon on the [Home]
screen, and then press the [Stop] key.
When the message "The Stop key has
been pressed, scanning, and also
other print jobs that were being
processed and which could be
stopped, have been suspended. To
continue scanning and printing press
[Continue], to cancel scanning press
[Cancel Scanning]. To delete other
suspended jobs press [Job List]."
appears, press [Cancel Scanning]."Please wait."The destination list is being
updated from the network
using Web Image Monitor.Wait until the message disappears. Do
not switch off the power while this
message is displayed. Depending on
the number of destinations to be
updated, there may be some delay
before you can resume operation.
Operations are not possible while this
message is displayed.When Messages Are Displayed on the Control Panel
165   
						

							MessageCausesSolutions"Rotate Sort is not available
with this paper size."A size of paper for which
Rotate Sort is not available is
selected.Select a proper paper size. For details
about paper, see "Sort", Copy/
Document Server
.
"Stapling capacity
exceeded."The number of sheets per set
is over the staple capacity.Check the stapler capacity. For details
about the stapler capacity, see
"Specifications for Finisher SR4060",
"Specifications for Booklet Finisher
SR4070", or "Specifications for
Finisher SR4080", Maintenance and
Specifications
.
"The selected file(s)
contained file(s) without
access privileges. Only
file(s) with access privileges
will be deleted."You have tried to delete files
without the authority to do
so.Files can be deleted by the person who
created the file. To delete a file which
you are not authorized to delete,
contact the person who created the
file."You do not have the
privileges to use this
function."The logged in user name
does not have permission for
the selected function.For details about how to set
permissions, see Security Guide
.
Connect CopyMessageCausesSolutions"Cannot connect to the sub-
machine. Check the status of
the sub-machine."The  indicator is lit.
The hard disk of the sub-
machine is malfunctioning.Press [Exit] on the main machine and
follow the instructions on the display."Cannot print from the sub-
machine. Check the status of
the sub-machine."A paper or staple jam has
occurred on the sub-
machine, or toner or other
supplies need to be
replaced.Follow the instructions displayed. For
details about adding toner, see
"Adding Toner", Maintenance and
Specifications
.
For details about jammed paper or
jammed staples, see "Removing
Jammed Paper", or "Removing
Jammed Staples", Troubleshooting
.
If the sub-machine's display indicates
that a cover is open, follow the
instructions displayed.
10. Troubleshooting
166        
						

							MessageCausesSolutions"Cannot print from the sub-
machine. Check the status of
the sub-machine."The sub-machine's User
Tools menu is open.Press the [User Tools/Counter] key to
close the User Tools menu."Cannot print from the sub-
machine. Sub-machine will
be disconnected."The sub-machine has
stopped due to power
failure or communication
error.Continue copying using the main
machine."Fold is available only when
Sort mode is selected in
Connect Copy."Sort has not been selected
with fold.Select the Sort function."No stamp data in the sub-
machine."Stamp data on the sub-
machine has been deleted.Reprogram the stamp on the sub-
machine."Sub-machine does not have
the same paper setting(s)."Paper type or tray settings
on the two machines do not
match.Make the same settings on both
machines."Sub-machine is in Interrupt
mode."The sub-machine is in
Interrupt mode.Press the [Interrupt] key on the sub-
machine to cancel Interrupt mode."Sub-machine paper settings
must be the same to use this
tray."Paper tray settings on the
two machines do not match.Make the same settings on both
machines."The Cover Sheet setting(s)
of the sub-machine is
different from the main
machine."Cover Sheet settings on the
two machines do not match.Make the same settings on both
machines."The Designation Sheet n
setting(s) of sub-machine is
different from main
machine."
("n" in the message
represents a changeable
number.)Designation Sheet settings
on the two machines do not
match.Make the same settings on both
machines."The Slip Sheet setting(s) of
the sub-machine is different
from the main machine."Slip Sheet settings on the
two machines do not match.Make the same settings on both
machines.When Messages Are Displayed on the Control Panel
167  
						

							When the memory becomes full while using the copy/document server functionMessageCausesSolutions"Memory is full. nn originals
have been scanned. Press
[Print] to copy scanned
originals. Do not remove
remaining originals."
"n" in the message
represents a changeable
number.The scanned originals
exceed the number of pages
that can be stored in
memory.Press [Print] to copy scanned originals
and cancel the scanning data. Press
[Clear Memory] to cancel the scanning
data and not copy."Press [Continue] to scan
and copy remaining
originals."The machine checked if the
remaining originals should
be copied, after the scanned
originals were printed.Remove all copies, and then press
[Continue] to continue copying. Press
[Stop] to stop copying.Connect CopyMessageCausesSolutions"Sub-machine memory is full.
Sub-machine will be
disconnected."The quantity of data exceeds
the capacity of the sub-
machines.Continue printing on the main machine.
• If you set [Memory Full Auto Scan Restart] in [Input / Output] of User Tools to [On], even if the memory becomes full, the memory overflow message will not be displayed. The machine will make
copies of the scanned originals first, and then automatically proceed to scan and to copy the
remaining originals. In this case, the resulting sorted pages will not be sequential. For details about Memory Full Auto Scan Restart, see "Input / Output", Copy/ Document Server
.
Messages Displayed When Using the Facsimile Function
This section describes the machine's main messages. If other messages appear, follow their instructions.
• Settings that can be confirmed in System Settings or Facsimile Features on the control panel can also be confirmed from Web Image Monitor. For details about how to confirm the settings fromWeb Image Monitor, see Web Image Monitor Help.
10. Troubleshooting
168