Ricoh Mp 6002 User Guide

							• If number of communications executed after the toner has run out and not listed in the automaticallyoutput Journal exceeds 200, communication is not possible.
1. Make sure the machine is in facsimile or scanner mode.
2. Press [Exit], and then perform transmission operation.
The error message disappears.
• Any reports are not printed.
Disposing of Used Toner
This section describes what to do with used toner.
Toner cannot be re-used.
Pack used toner containers in the container's box or a bag to prevent the toner from leaking out of the container when you dispose of it.
(mainly Europe and Asia)
If you want to discard your used toner container, please contact your local sales office. If you discard it
by yourself, treat it as general plastic waste material.
(mainly North America)
Please see our local company website for information on the recycling of supply products, or you can
recycle items according to the requirements of your local municipalities or private recyclers.
Adding Toner
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							9. Adding Paper and Toner
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							10. Troubleshooting
This chapter describes basic troubleshooting procedures.
Indicators This section describes the indicators displayed when the machine requires the user to remove misfed
paper, to add paper, or to perform other procedures.
IndicatorStatus : Paper Misfeed indicatorAppears when a paper misfeed occurs.
For details about removing jammed paper, see "Removing Jammed Paper", Troubleshooting
.
: Original Misfeed indicatorAppears when an original misfeed occurs.
For details about removing jammed paper, see "Removing
Jammed Paper", Troubleshooting
.
 : Load Paper indicatorAppears when paper runs out.
For details about loading paper, see "Loading Paper",
Paper Specifications and Adding Paper
.
 : Add Toner indicatorAppears when toner runs out.
For details about adding toner, see "Adding Toner",
Maintenance and Specifications
.
 : Add Staple indicatorAppears when staples run out.
For details about adding staples, see "Adding Staples",
Maintenance and Specifications
.
 : Waste Toner Full indicatorAppears when the waste toner bottle is full.
Contact your sales or service representative. : Empty Hole Punch Receptacle
indicatorAppears when the hole punch receptacle is full.
For details about removing punch waste, see "Removing
Punch Waste", Troubleshooting
.
 : Waste Staple Full indicatorAppears when the waste staple receptacle is full.
Contact your service representative. : Service Call indicatorAppears when the machine is malfunctioning or requires
maintenance.
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							IndicatorStatus : Open Cover indicatorAppears when one or more covers of the machine are
open.10. Troubleshooting
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							When an Indicator for the [Check Status] Key
Is Lit
If an indicator for the [Check Status] key lights up, press the [Check Status] key to display the [Check
Status] screen. Check the status of each function in the [Check Status] screen.
[ Check Status ] screen
1. [Mach./Applic. Stat] tab
Indicates the status of the machine and each function.
2. Status icons Each icon that can be displayed is described below:
: The function is performing a job.
: An error has occurred on the machine.
: An error has occurred in the function being used. Or, the function cannot be used because an error has
occurred on the machine.
3. Messages Displays a message that indicates the status of the machine and each function.
4. [Check] If an error occurs in the machine or a function, press [Check] to view details.Pressing [Check] displays an error message or the corresponding function screen. Check the error messagedisplayed on the function screen and take the appropriate action.
• p.163 "Messages Displayed When Using the Copy/Document Server Function"• p.168 "Messages Displayed When Using the Facsimile Function"
• p.184 "Messages Displayed When Using the Printer Function"
• p.199 "Messages Displayed When Using the Scanner Function"
When an Indicator for the [Check Status] Key Is Lit
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							The following table explains problems that cause the indicator to light.ProblemCausesSolutionsDocuments and reports do
not print out.The paper output tray is full.Remove the prints from the tray.Documents and reports do
not print out.There is no paper left.Load paper. For details about loading
paper, see "Loading Paper", Paper
Specifications and Adding Paper
.
An error has occurred.A function which has the
status "Error Occurred" in
the [Check Status] screen is
defective.Press [Check] in the function which the
error has occurred. Then check the
displayed message, and take
appropriate action. For details about
error messages and their solutions, see
p.163 "When Messages Are
Displayed on the Control Panel".
You can use other functions normally.The machine is unable to
connect to the network.A network error has
occurred.• Press [Check] in the function which error is occurred. And then
check the displayed message,
and take appropriate action. For
details about error messages and
their solutions, see p.163 "When
Messages Are Displayed on the
Control Panel".
• Check that the machine is correctly connected to the
network, and that the machine is
correctly set. For details about
how to connect the network, see
"Interface Settings", Connecting
the Machine/ System Settings
.
• For details about connecting to the network, contact your
administrator.
• If the indicator is still lit even after trying to solve the problem as
described here, contact your
service representative.
10. Troubleshooting
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							Panel Tone
The following table describes the meaning of the various beep patterns that the machine produces to
alert users about left originals and other machine conditions.Beep patternMeaningCausesSingle short beepPanel/screen input
accepted.A control panel or screen key was
pressed.Short, then long beepPanel/screen input rejected.An invalid key was pressed on the
control panel or screen, or the entered
password was incorrect.Single long beepJob completed successfully.A Copier/Document Server Features
job has finished.Two long beepsMachine has warmed up.When the power is turned on or the
machine exits Sleep mode, the
machine has fully warmed up and is
ready for use.Five long beepsSoft alertAn auto reset was performed through
the simple display of the Copier/
Document Server function, the
Facsimile function, or the Scanner
function.Five long beeps repeated
four times.Soft alertAn original has been left on the
exposure glass or paper tray is empty.Five short beeps repeated
five times.Strong alertThe machine requires user attention
because paper has jammed, the toner
needs replenishing, or other problems
have occurred.
• Users cannot mute the machine's beep alerts. When the machine beeps to alert users of a paper jam or toner request, if the machine's covers are opened and closed repeatedly within a short
space of time, the beep alert might continue, even after normal status has resumed.
• You can select to enable or disable beep alerts. For details about Panel Key Sound, see "General Features", Connecting the Machine/ System Settings
.
Panel Tone
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							When You Have Problems Operating the
Machine
This section describes common problems and messages. If other messages appear, follow the
instructions displayed.ProblemCausesSolutionsThe [Facsimile] or [Scanner]
icon does not appear on the
[Home] screen even though
the copier screen appears
when the machine is turned
on using the main power
switch.Functions other than the
copier function are not yet
ready.Wait a little longer.The machine has just been
turned on and the User Tools
screen is displayed, but the
User Tools menu has items
missing.Functions other than the
copier function are not yet
ready. Time required varies
by function. Functions
appear in the User Tools
menu when they become
ready for use.Wait a little longer.The lamp remains lit and the
machine does not enter
Sleep mode even though the
[Energy Saver] key was
pressed.This occurs in the following
cases:
• The ADF is open.
• The machine is communicating with
external equipment.
• The hard disk is active.• Close the ADF.
• Check if the machine is communicating with external
equipment.
• Wait a little longer.The display is off.The machine is in Low Power
mode.Touch the display panel or press one
of the keys on the control panel to
cancel Low Power mode.The display is off.The machine is in Sleep
mode.Press the [Energy Saver] key or the
[Check Status] key to cancel Sleep
mode.10. Troubleshooting
156  
						

							ProblemCausesSolutionsNothing happens when the
[Check Status] key or the
[Energy Saver] key is
pressed.The main power switch is
turned off.Turn on the main power switch."Please wait." appears.This message appears when
you press the [Energy Saver]
key.Wait for a while. If the machine does
not get ready in five minutes, contact
your service representative."Please wait." appears.This message appears when
the machine is warming up.• Wait for a while. If the machine does not get ready in five minutes,
contact your service
representative.
• Wait until the message disappears. Do not turn off the
main power switch while the
message is showing."Please wait." appears.This message appears when
you change the toner
cartridge.Wait for a while. If the message does
not disappear in five minutes, contact
your service representative."Memory is full. Do you
want to store scanned file?"
appears.The scanned originals
exceed the number of
sheets/pages that can be
stored on the hard disk.• Press [Yes] to store pages that have been scanned. Delete
unnecessary files by pressing
[Delete File].
• Press [No] if you are not storing pages that have been scanned.
Delete unnecessary files by
pressing [Delete File].The user code entry screen is
displayed.Users are restricted by User
Code Authentication.For details about how to log in when
User Code Authentication is enabled,
see "When the Authentication Screen is
Displayed", Getting Started
.
The Authentication screen
appears.Basic Authentication,
Windows Authentication,
LDAP Authentication or
Integration Server
Authentication is set.Enter your login user name and user
password. For details about the
Authentication screen, see "When the
Authentication Screen is Displayed",
Getting Started
.
When You Have Problems Operating the Machine
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							ProblemCausesSolutions"Authentication has failed."appears.The entered login user name
or login password is not
correct.For details about the correct login user
name and login password, see
Security Guide
.
"Authentication has failed."
appears.The machine cannot perform
authentication.For details about authentication, see
Security Guide
.
"You do not have the
privileges to use this
function." continues to be
displayed even though you
have entered a valid user
name.The logged in user name
does not have permission for
the selected function.For details about how to set
permissions, see Security Guide
.
An error message remains,
even if misfed paper is
removed.• When a misfeed message appears, it
remains until you open
and close the cover as
required.
• Paper is still jammed in the tray.Remove misfed paper, and then open
and close the cover. For details about
removing jammed paper, see
"Removing Jammed Paper",
Troubleshooting
.
Original images are printed
on the reverse side of the
paper.You may have loaded the
paper incorrectly.Load paper into the paper tray with the
print side down. Load paper into the
Large capacity tray (LCT), or bypass
tray with the print side up.Misfeeds occur frequently.The tray's side or end fences
may not be set properly.• Remove misfed paper. For details about removing jammed paper,
see "Removing Jammed Paper",
Troubleshooting
.
• Check that the side or end fences are set properly. Also, check that
the side fences are locked. For
details about setting the side and
end fences, see "Changing the
Paper Size", Paper Specifications
and Adding Paper
.
10. Troubleshooting
158