Ricoh Mp 6002 User Guide

							MessageCausesSolutions"Connection with the
remote machine has failed.
Check the remote machine
status."A network error occurred
while using the remote fax
function.• Check that the remote machine supports the remote fax function.
• Check that the remote machine is working normally.
• Check that the correct IP address or host name is set for the remote
machine in [System Settings]. For
details about these settings,
contact your administrator.
• Check that the LAN cable is correctly connected to the
machine.
• For details about network problems, contact your
administrator."Connection with the
remote machine has failed.
Check the remote machine
status."The remote machine's main
power switch is off.Turn on the remote machine's main
power switch."Connection with the
remote machine has failed.
Check the remote machine
status."A timeout error occurred
while an attempt was made
to connect the device via
remote fax function.• Check that the LAN cable is correctly connected to the
machine.
• Check that the remote machine is working correctly.
• For details about connection with remote machine, see "Sending/
Receiving Documents Using a
Remote Machine (Remote Fax)",
Fax
.
"Connection with the
remote machine has failed.
There is a problem with the
remote machine structure.
Contact the administrator."The settings or machine
configuration for using the
remote fax function to
connect to the remote
machine are incorrect.For details about the settings and
machine configuration for using the
remote fax function to connect to a
remote machine, contact your
administrator.When Messages Are Displayed on the Control Panel
179   
						

							MessageCausesSolutions"Remote fax is not available
because [User Code
Authentication] is active."The remote fax function does
not support User Code
Authentication.When using the remote fax function,
disable User Code Authentication. For
details about user code authentication,
see Security Guide
.
"Transfer error has occured.
Check the status of the
remote machine."A network error occurred
during transfer.• Check that the correct IP address or host name is set for the remote
machine in [System Settings]. For
details about these settings,
contact your administrator.
• Check that the remote machine is working correctly.
• Check that the LAN cable is correctly connected to the
machine.
• For details about transmission, contact your administrator."The HDD of the remote
machine is full."The hard disk became full
after using the remote fax
function to scan an original.Delete unnecessary files."Specified operation cannot
be performed. The file is in
use or the file transmission
has completed."When you attempt to check
the status of a job on the
remote machine from your
machine, the job had already
been sent.Press [TX/RX Status / Print], and then
press [Check / Stop Transmission File].
Check the details of a job on the
[Check / Stop Transmission File]
screen."The destination cannot be
selected because its
certificate is not currently
valid."The user certificate
(destination certificate) has
expired.A new user certificate must be installed.
For details about the user certificate
(destination certificate), see Security
Guide
.
"The group destination
cannot be selected because
it contains a destination with
a certificate that is not
currently valid."The user certificate
(destination certificate) has
expired.A new user certificate must be installed.
For details about the user certificate
(destination certificate), see Security
Guide
.
10. Troubleshooting
180     
						

							MessageCausesSolutions"Transmission cannot be
performed because the
certificate used for the S/
MIME signature is not
currently valid."The device certificate (S/
MIME) has expired.A new device certificate (S/MIME)
must be installed. For details about
how to install a device certificate (S/
MIME), see Security Guide
.
"The program contains a
destination(s) with a
certificate that is not
currently valid. The
destination(s) cannot be
recalled."The user certificate
(destination certificate) has
expired.A new user certificate must be installed.
For details about the user certificate
(destination certificate), see Security
Guide
.
"The specified destination
for E-mail TX Result, which is
registered to the program,
has a certificate that is not
currently valid. The
destination cannot be
recalled."The user certificate
(destination certificate) has
expired.A new user certificate must be installed.
For details about the user certificate
(destination certificate), see Security
Guide
.
"The specified destinations
for E-mail TX Result, which is
registered to the program,
contains a destination(s)
that has a certificate that is
not currently valid. The
destination(s) cannot be
recalled."The user certificate
(destination certificate) has
expired.A new user certificate must be installed.
For details about the user certificate
(destination certificate), see Security
Guide
.
"Transmission cannot be
performed because the
certificate for encryption is
not currently valid."The user certificate
(destination certificate) has
expired.A new user certificate must be installed.
For details about the user certificate
(destination certificate), see Security
Guide
.
"XXX cannot be YYY
because the device
certificate used for the S/
MIME signature is not
currently valid."
(XXX and YYY indicate the
user action.)The device certificate (S/
MIME) has expired.A new device certificate (S/MIME)
must be installed. For details about
how to install a device certificate (S/
MIME), see Security Guide
.
When Messages Are Displayed on the Control Panel
181        
						

							MessageCausesSolutions"E-mail TX Result cannot beset because the specified
destination's certificate is
not currently valid."The user certificate
(destination certificate) has
expired.For details about the user certificate
(destination certificate), see Security
Guide
.
"The program contains a
destination(s) that does not
have a certificate."There is no user certificate
(destination certificate).For details about the user certificate
(destination certificate), see Security
Guide
.
"The specified destination
for E-mail TX Result, which is
registered to the program,
has no certificate for
encryption."There is no user certificate
(destination certificate).For details about the user certificate
(destination certificate), see Security
Guide
.
"The specified destinations
for E-mail TX Result, which is
registered to the program,
contain a destination(s) that
has no certificate for
encryption."There is no user certificate
(destination certificate).For details about the user certificate
(destination certificate), see Security
Guide
.
"The device certificate used
for the S/MIME signature is
not currently valid. XXX
which is registered to the
program cannot be
recalled."
(XXX indicates the e-mail
destination(s) or
destination(s) for E-mail TX
Result.)The device certificate (S/
MIME) has expired.For details about the device certificate
(S/MIME), see Security Guide
.
"XXX cannot be YYY
because there is a problem
with the device certificate
used for the S/MIME
signature. Check the device
certificate."
(XXX and YYY indicate the
user action.)There is no device certificate
(S/MIME), or the certificate
is invalid.For details about the device certificate
(S/MIME), see Security Guide
.
10. Troubleshooting
182        
						

							MessageCausesSolutions"XXX cannot be recalled
because there is a problem
with the device certificate
used for the S/MIME
signature."
(XXX indicates the e-mail
destination(s) or
destination(s) for E-mail TX
Result.)There is no device certificate
(S/MIME), or the certificate
is invalid.For details about the device certificate
(S/MIME), see Security Guide
.
"The PDF Digital Signature's
device certificate is not
currently valid. The e-mail
destination(s) which is
registered to the program
cannot be recalled."The device certificate (PDF
with digital signature) has
expired.A new device certificate (PDF with
digital signature) must be installed. For
details about how to install a device
certificate (PDF with digital signature),
see Security Guide
.
"XXX cannot be YYY
because the PDF Digital
Signature's device
certificate is not currently
valid."
(XXX and YYY indicate the
user action.)The device certificate (PDF
with digital signature) has
expired.A new device certificate (PDF with
digital signature) must be installed. For
details about how to install a device
certificate (PDF with digital signature),
see Security Guide
.
"XXX cannot be YYY
because there is a problem
with the PDF Digital
Signature's device
certificate. Check the device
certificate."
(XXX and YYY indicate the
user action.)There is no device certificate
(PDF with digital signature),
or the certificate is invalid.A new device certificate (PDF with
digital signature) must be installed. For
details about how to install a device
certificate (PDF with digital signature),
see Security Guide
.
"The e-mail destination(s)
which is registered to the
program cannot be recalled
because there is a problem
with the PDF Digital
Signature's device
certificate."There is no device certificate
(PDF with digital signature),
or the certificate is invalid.A new device certificate (PDF with
digital signature) must be installed. For
details about how to install a device
certificate (PDF with digital signature),
see Security Guide
.
When Messages Are Displayed on the Control Panel
183       
						

							• If "Check whether there are any network problems." appears, the machine is not correctlyconnected to the network or the settings of the machine are not correct. If you do not need to
connect to a network, you can specify the setting so this message is not displayed, and then the [Check Status] key no longer lights. For details about how to do this, see "Parameter Settings", Fax
. If you reconnect the machine to the network, be sure to set "Display" by configuring the
appropriate User Parameter.
• If the paper tray runs out of paper, "There is no paper. Load paper." appears on the screen, asking you to add paper. If there is paper left in the other trays, you can receive documents as usual, even
if the message appears on the screen. You can turn this function on or off with "Parameter Settings".
For details about how to do this, see "Parameter Settings", Fax
.
When the memory becomes full while using the facsimile function
MessageCausesSolutions"Memory is full. Cannot scan
more. Transmission will be
stopped."The memory is full.If you press [Exit], the machine returns
to standby mode and starts transmitting
the stored pages.
Check the pages that have not been
sent using the Communication Result
Report, and then resend those pages.
Messages Displayed When Using the Printer Function
This section describes the principal messages that appear on the display panel, error logs or reports. If
other messages appear, follow their instructions.
Status messages
MessageStatus"Hex Dump Mode"In Hex Dump mode, the machine receives data in hexadecimal format.
Press [Job Reset] to cancel Hex Dump mode."Job Suspended..."Printing was temporarily stopped by SmartDeviceMonitor for Client.
You can resume printing via [My Job List] in SmartDeviceMonitor for
Client, or via the Web Image Monitor. To resume printing via Web
Image Monitor, ask your system administrator first.10. Troubleshooting
184     
						

							MessageStatus"Offline"The machine is offline."Please wait."This message might appear for a second or two while the machine is
preparing, performing initial adjustments, or adding toner. Wait a
while."Printing..."The machine is printing. Wait a while."Ready"This is the default ready message. The machine is ready for use. No
action is required."Resetting job..."The machine is resetting the print job. Wait until "Ready" appears on
the display panel."Setting change..."The machine is changing settings. You cannot use the control panel
while this message is displayed. Wait a while."Waiting for print data..."The machine is waiting for the next data to print. Wait a while."Suspending print jobs..."Printing was temporarily suspended because [Job Operation], the
[Suspend/Resume] key, or the [Stop] key was pressed."Updating certificate..."The @Remote certificate is being updated. Wait a while.
Messages displayed on the control panel when using the printer function
• Before turning the main power switch off, see p.45 "Turning On/Off the Power".
MessageCausesSolutions"Cannot connect with the
wireless card. Turn the main
power switch off, then check
the card."• The wireless LAN board was not inserted
when the machine was
turned on.
• The wireless LAN board was pulled out
after the machine was
turned on.
• The settings are not updated although the
unit is detected.Turn off the main power switch, and
then confirm the wireless LAN board is
inserted correctly. And then, turn on the
main power switch again. If the
message appears again, contact your
service representative.When Messages Are Displayed on the Control Panel
185   
						

							MessageCausesSolutions"Cannot connect with the
Bluetooth interface. Check
the Bluetooth interface."• The Bluetooth interface unit was installed while
the machine was turned
on.
• The Bluetooth interface unit was removed while
the machine was turned
on.Turn off the main power switch, and then confirm that the Bluetooth
interface unit was installed correctly.
And then, turn on the main power
switch again. If the message appears
again, contact your service
representative."Hardware Problem:
Ethernet"An error has occurred in the
Ethernet interface.Turn off the main power switch, and
then back on again. If the message
appears again, contact your service
representative."Hardware Problem: HDD"An error has occurred in the
hard disk.Turn off the main power switch, and
then back on again. If the message
appears again, contact your service
representative."Hardware Problem: Parallel
I/F"An error has occurred in the
IEEE 1284 interface board.Turn off the main power switch, and
then back on again. If the message
appears again, contact your service
representative."Hardware Problem: USB"An error has occurred in the
USB interface.Turn off the main power switch, and
then back on again. If the message
appears again, contact your service
representative."Hardware Problem:
Wireless Card"
(A "wireless LAN board" or
"Bluetooth interface unit" is
referred to as a "wireless
card".)The wireless LAN board can
be accessed, but an error
was detected.Turn off the main power switch, and
then confirm the wireless LAN board is
inserted correctly. And then, turn on the
main power switch again. If the
message appears again, contact your
service representative.10. Troubleshooting
186  
						

							MessageCausesSolutions"Hardware Problem:
Wireless Card"
(A "wireless LAN board" or
"Bluetooth interface unit" is
referred to as a "wireless
card".)• The Bluetooth interface unit was connected
while the machine was
turned on.
• The Bluetooth interface unit was removed whilethe machine was turned
on.Turn off the main power switch, and
then confirm the Bluetooth interface unit
is inserted correctly. And then, turn on
the main power switch again. If the
message appears again, contact your
service representative."Load following paper in n.
To cancel job, press [Job
Reset]."
(A figure is placed at n.)The printer driver settings are
incorrect or the tray does not
contain paper of the size
selected in the printer driver.Check that the printer driver settings
are correct, and then load paper of the
size selected in the printer driver into
the input tray. For details about how to
change the paper size, see "Changing
the Paper Size", Paper Specifications
and Adding Paper
.
"Paper size and type are
mismatched. Select another
tray from the following and
press [Continue]. To cancel
job, press [Job Reset]. Paper
size and type can also be
changed in User Tools."The printer driver settings are
incorrect or the tray does not
contain paper of the size or
type selected in the printer
driver.• Check that the printer driver settings are correct, and then load
paper of the size selected in the
printer driver into the input tray.
For details about how to change
the paper size, see "Changing the
Paper Size", Paper Specifications
and Adding Paper
.
• Select the tray manually to continue printing, or cancel a
print job. For details about how to
select the tray manually, or cancel
a print job, see "If an Error Occurs
with the Specified Paper Size and
Type", Print
.
"Paper size of n is
mismatched. Select another
tray from the following and
press [Continue]. Paper type
can also be changed in User
Tools."
(A tray name is placed at n.)The size of the paper in the
tray does not match the
paper size specified in the
printer driver.Select a tray containing paper that is
the same size as the specified paper
size.When Messages Are Displayed on the Control Panel
187     
						

							MessageCausesSolutions"Problem: Printer Font Error"An error has occurred in the
font settings.Contact your service representative."Problems with the wireless
card. Please call service."
(A "wireless LAN board" or
"Bluetooth unit" is referred to
as a "wireless card".)The machine has detected a
Bluetooth failure, or it could
not detect a Bluetooth unit. It
may be incorrectly installed.Check that the Bluetooth unit is installed
properly, or contact your service
representative."The selected file(s)
contained file(s) without
access privileges. Only
file(s) with access privileges
will be deleted."You have tried to delete files
without the authority to do
so.To check your access permission for
stored documents, or to delete a
document you do not have permission
to delete, see Security Guide
.
"The same paper tray
cannot be set for the main
sheets and slip sheets
([Designate]). Check the
setting."The tray selected for other
pages is the same as the one
for slip sheets.Reset the job. Be sure the tray you
select for slip sheets is not providing
paper for other pages."Updating the destination
list... Please wait. Specified
destination(s) or sender's
name has been cleared."The destination list is being
updated from the network
using Web Image Monitor.Wait until the message disappears. Do
not switch off the power while this
message is displayed. Depending on
the number of destinations to be
updated, there may be some delay
before you can resume operation.
Operations are not possible while this
message is displayed."You do not have the
privileges to use this
function."The logged in user name
does not have permission for
the selected function.For details about how to set
permissions, see Security Guide
.
10. Troubleshooting
188