Ricoh Mp 2000 Service Manual

							When You Cannot Send Scanned Files
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5
Operations Are Not Possible When Messages Appear
This section describes likely causes of and possible solutions for messages that
appear when the machine fails to operate.
Message Cause Solution
Updating desti-
nation list. Re-
select 
destination(s) 
or senders name 
later.The destination list is being up-
dated from the network using 
SmartDeviceMonitor for Admin 
or Web Image Monitor.Wait until the message disap-
pears. Do not switch off the pow-
er while this message is 
displayed. Depending on the 
number of destinations to be up-
dated, there may be some delay 
before you can resume operation. 
Operations are not possible while 
this message is displayed. 
						

							Troubleshooting When Using the Scanner Function
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5When a Message Is Displayed
This section describes likely causes of and possible solutions for error messages
that may appear on the machines display panel.
When a Message Is Displayed on the Display Panel
This section describes causes and remedies if an error message appears on the
display of the control panel.
Important
❒For messages that are not listed here, see “When You Have Problems Operat-
ing the Machine”.
Message Cause Solution
Connection with 
LDAP server has 
failed. Check 
the server sta-
tus.A network error has occurred and 
connection has failed.Try the operation once more. If 
the message is still shown, the 
network may be crowded. Check 
the information of System Set-
tings. See “Administrator Tools”, 
General Settings Guide.
LDAP server 
auth. has 
failed. Check 
the settings.The user name and password dif-
fer from those set for LDAP serv-
er authentication.Make settings correctly for the 
user name and the password for 
LDAP server authentication.
Destination 
list has been 
updated. Se-
lected destina-
tions/sender 
will be cleared.A specified destination or send-
ers name was cleared when the 
destination list in the delivery 
server was updated.Specify the destination or send-
ers name again.
Updating desti-
nation list has 
failed. Try 
again?A network error has occurred. Check whether the server is connected.
Updating desti-
nation list. Re-
select 
destination(s) 
or senders name 
later.The destination list is being updated.If a destination or senders name 
was already selected, re-select it 
after this message disappears. 
						

							When a Message Is Displayed
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5
Cannot detect 
original size
Select scan 
size.You have loaded paper of a size not 
shown on the paper size selector. Place the original correctly.
 Specify the scan size.
 When placing an original di-
rectly on the exposure glass, 
the lifting/ lowering action of 
the ADF or ARDF triggers the 
automatic original size detec-
tion process. Lift the ADF or 
ARDF by more than 30 de-
grees. See “Placing Originals”, 
Copy Reference.
Exceeded max. 
number of search 
results which 
can be dis-
played. Max.: 
nnn
(A figure is placed at 
n.)Search results have exceeded the 
max. displayable number.Search again after changing the 
search conditions.
You do not have 
privileges to 
use this func-
tion.Privileges to use this function. Contact the administrator.
LDAP server 
search timed 
out. Check the 
server status.A network error has occurred and 
connection has failed.Try the operation once more. If 
the message is still shown, the 
network may be crowded. Check 
the information of System Set-
tings. See “Administrator Tools”, 
General Settings Guide.
Specified group 
contains some 
invalid dest. Do 
you want to se-
lect only valid 
dest.?The specified group contains 
some destinations for sending by 
e-mail and some destinations for 
sending by Scan to Folder. To select destinations for sending 
by e-mail, press [Select] for the 
message displayed on the e-mail 
screen. To select destination for 
sending by Scan to Folder, press 
[Select] for the message displayed 
on the Scan to Folder screen.
Connection has 
failed. Check 
settings and 
check Scanned 
File Status.The correct network settings are 
not made. Check the network settings of 
the client computer.
 Check that components such 
as the LAN cable are connect-
ed properly.
 Check that the server settings 
are correct and the server is 
working properly. Message Cause Solution 
						

							Troubleshooting When Using the Scanner Function
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Dest. authenti-
cation failed. 
Check settings 
and check 
Scanned File 
Status.The entered user name or pass-
word was invalid. Check that the user name and 
password are correct.
 Check that the ID and pass-
word for the destination fold-
er are correct.
 A password of 128 or more char-
acters may not be recognized.
Senders name is 
not selected. 
Specify send-
ers name.The senders name was not specified.A senders name should be speci-
fied before sending e-mail. Send 
e-mail after specifying the send-
ers name.
Cannot enter 
manually more 
than nnn desti-
nations.
(A figure is placed at 
n.)The e-mail has too many (nnn or 
more) destinations.Split the destinations into two or 
more groups.
Cannot specify 
more than 100 
destinations.The e-mail has too many (100 or 
more) destinations.Split the destinations into two or 
more groups.
The number of 
destination 
folders se-
lectable in one 
time is limited 
to 32.The maximum number of desti-
nation folders that can be selected 
at one time has been exceeded.Select 32 or fewer destination 
folders.
Exceeded max. E-
mail size. Send-
ing E-mail has 
been cancelled.The maximum e-mail size has 
been exceeded. Increase the size of [Max. E-mail 
Size].
Set [Divide & Send E-mail] to [On 
(per page)] or [On (per max. 
size)].
See “Send Settings”, General Set-
tings Guide.
Sending failed. 
Check settings 
and check 
Scanned File 
Status.While a file was being sent, a net-
work error occurred and the file 
could not be sent correctly.Try the operation once more. If 
the message is still shown, the 
network may be crowded. Con-
tact the administrator.
Press the {Job Information} key to 
display the transmission results, 
and then check which job has not 
been sent. See “Confirmation Dis-
plays”, Scanner Reference.
Entered protec-
tion code for 
dest. is incor-
rect. Please re-
enter.The correct protection code was 
not entered.Make sure the protection code is 
correct, and then enter it again. 
See “Registering a Protection 
Code”, General Settings Guide.  Message Cause Solution 
						

							When a Message Is Displayed
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Exceeded max. 
number of alpha-
numeric charac-
ters. The maximum enterable number 
of alphanumeric characters has 
been exceeded.Make sure the maximum number 
of characters which can be en-
tered, and then enter it again. See 
“Values of Various Set Items for 
Transmission/Delivery Func-
tion”, Scanner Reference.
Authentication 
failed.The entered login user name or 
password is incorrect.Check the login user name and pass-
word. The machine is unable to au-
thenticate. Contact the 
administrator.
Exceeded max. 
data size per 
file.Cannot 
scan. The 
scanned data 
will be deleted.The number of files exceeded the 
maximum number possible. Reduce the number of files and 
send them again.
Original is be-
ing scanned by 
another func-
tion.The machine is using another 
function such as copying.Retry scanning after the opera-
tion with the other function is 
completed.
Exceeded max. 
memory capa. 
Scanning will be 
cancelled. 
Scanned data 
will be cleared.The memory is full.Try one of the following measures:
 Wait for a while, and then re-
try the scan operation.
 Reduce the scan area or scan-
ning resolution.
 Delete unneeded stored files.
Exceeded max. 
memory capaci-
ty.
Do you want to 
send the scanned 
data?The  memory  is  full. Specify whether to use the data or 
not.
No valid dest. 
lists. Check the 
settings or the 
server status.The authentic settings for the de-
livery server are incorrect.Check that the delivery server is 
on and the authentic settings for 
the delivery server are correct.
Sending has 
failed. Press 
Job Information 
key to check the 
status.Sending has failed. Press the {Job 
Information
} key to check the status.
Try the operation once more.
If the message is still shown, the 
network may be crowded. Con-
tact your network administrator.
Use the Job Information screen to 
check for the file where the prob-
lem occurred. See “Confirmation 
Displays”, Scanner Reference. Message Cause Solution 
						

							Troubleshooting When Using the Scanner Function
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5
When a Message Is Displayed on the Client Computer
This section describes likely causes of and possible solutions for the main error
messages displayed on the client computer when using the TWAIN driver.
Important
❒If an error message that is not included in this section appears, turn off the
main power switch of the machine, and then turn it on again. For information
about how to turn off the main power switch, see “Turning Off the Main Pow-
er”, About This Machine.
Out of paper. 
Set paper on the 
tray.No paper is loaded in the speci-
fied paper tray.Load paper of a size that is listed 
in the message.
Check the reso-
lution and reset 
nnn origi-
nal(s).
(A figure is placed at 
nnn.)The scanned original exceeded 
maximum data capacity. 
Specify the scan size and resolu-
tion again. Note that it may not be 
possible to scan very large origi-
nals at a high resolution. See “Rela-
tionship between Resolution and 
Scan Size”, Scanner Reference.
Exceeded max. 
data capacity 
Check resolu-
tion and Start.The scanned data exceeded maxi-
mum data capacity.Specify the scan size and resolu-
tion again. Note that it may not be 
possible to scan very large origi-
nals at a high resolution. See “Rela-
tionship between Resolution and 
Scan Size”, Scanner Reference.
Exceeded max. 
page capacity. 
Do you want to 
send the scanned 
data?The number of scanned pages ex-
ceeded maximum page capacity.Select whether to send the data so 
far.
Message Cause Solution
Clear Mis-
feed(s) in ADF.A paper misfeed has occurred in-
side the ADF or ARDF.Remove jammed originals, and 
place them again.
Check whether the originals are suit-
able to be scanned by the machine.
Invalid Winsock 
version. Please 
use version 1.1 
or higher.You are using an invalid version 
of Winsock.Install the operating system of the 
computer or copy Winsock from 
the operating system CD-ROM.
The name is al-
ready in use. 
Check the regis-
tered names.You tried to register a name that 
is already in use. Use another name. Message Cause Solution 
						

							When a Message Is Displayed
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Cannot detect 
the paper size 
of the original. 
Specify the 
scanning size.The set original was misaligned.  Place the original correctly.
 Specify the scan size.
 When placing an original di-
rectly on the exposure glass, the 
lifting/lowering action of the 
ADF or ARDF triggers the au-
tomatic original size detection 
process. Lift the ADF or ARDF 
by more than 30 degrees.
Cannot add any 
more scanning 
mode.The maximum number of regis-
terable scanning modes has been 
exceeded.The maximum number of modes 
that can be stored is 99. Delete un-
needed modes.
Cannot specify 
any more scan-
ning area.The maximum number of regis-
terable scanning areas has been 
exceeded.The maximum number of scan-
ning areas that can be stored is 99. 
Delete unneeded scanning area.
Scanner is not 
available on the 
specified de-
vice.The TWAIN scanner function 
cannot be used on this machine.Contact your service representative.
Scanner is not 
available. 
Check the scan-
ner connection 
status. The machines main power 
switch is off.
 The machine is not connected 
to the network correctly. Set the main power switch to 
“On”.
 Check whether the machine is con-
nected to the network correctly.
 Deselect the personal firewall 
function of the client computer.
 Use an application such as tel-
net to make sure SNMPv1 or 
SNMPv2 is set as the ma-
chines protocol. See “Net-
work Settings”, General 
Settings Guide and “Remote 
Maintenance by telnet”, Net-
work Guide.
No response from 
the scanner.The machine is not connected to 
the network correctly.Check whether the machine is con-
nected to the network correctly.
No response from 
the scanner.The network is crowded. Wait for a while, and then try to 
reconnect.
Error has oc-
curred in the 
scanner.The application-specified scan 
conditions have exceeded the set-
ting range of the machine.Check whether the scanning set-
tings made with the application 
exceed the setting range of the 
machine.
Fatal error has 
occurred in the 
scanner.An unrecoverable error has oc-
curred on the machine.Call your service representative. Message Cause Solution 
						

							Troubleshooting When Using the Scanner Function
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Cannot connect 
to the scanner. 
Check the net-
work Access Mask 
settings in User 
Tools.An access mask is set. Contact the administrator.
Scanner is not 
ready. Check the 
scanner and the 
options.The  ADF  or  ARDF  cover  is  open. Check whether the ADF or ARDF 
cover is closed.
Insufficient 
memory. Reduce 
the scanning ar-
ea.Scanner memory is insufficient.  Reset the scan size.
 Lower the resolution.
 Set with no compression. See 
TWAIN Driver help.
The problem may be due to the 
following cause:
 “The Relationship between 
the Resolution and the Scan-
ning Area” chart in Help for 
halftone scanning might not 
always apply. Scanning can-
not be performed if large val-
ues are set for brightness 
when using halftone or high 
resolution.
Insufficient 
memory. Reduce 
the scanning ar-
ea.When a paper misfeed occurs in 
the machine during printing, 
scanning cannot be performed. After the misfed paper has been 
removed, proceed with scanning.
Cannot find 
“XXX” scanner 
used for the 
previous scan. 
“YYY” will be 
used instead.
(XXX and YYY indicate 
a scanner name.) The main power switch of the 
previously used scanner is not 
set to “On”.
 The machine is not connected 
to the network correctly. Check whether the main pow-
er switch of the scanner used 
for the previous scan is turned 
off.
 Check the previously used 
scanner is connected to the 
network correctly.
 Deactivate the personal fire-
wall of the client computer.
 Use an application such as tel-
net to make sure SNMPv1 or 
SNMPv2 is set as the ma-
chines protocol. See “Net-
work Settings”, General 
Settings Guide and “Remote 
Maintenance by telnet”, Net-
work Guide.
 Select the scanner used for the 
previous scan. Message Cause Solution 
						

							When a Message Is Displayed
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Error has oc-
curred in the 
scanner driver.An error has occurred in the driver. Check whether the network 
cable is connected correctly to 
the client computer.
 Check whether the Ethernet board 
of the client computer is recog-
nized correctly by Windows.
 Check whether the client compu-
ter can use the TCP/IP protocol.
Communication 
error has oc-
curred on the 
network.A communication error has oc-
curred on the network.Check whether the client compu-
ter can use the TCP/IP protocol.
Insufficient 
memory. Close 
all other appli-
cations, then 
restart scan-
ning.Memory is insufficient.  Close all the unnecessary ap-
plications running on the cli-
ent computer.
 Uninstall the TWAIN Driver, 
restart the computer, and then 
reinstall the TWAIN Driver.
Any of Login 
User Name, Login 
Password or 
Driver Encryp-
tion Key is in-
correct.The entered login user name, 
password, or driver encryption 
key was invalid. Check the login user name, 
password, and driver encryp-
tion key.
 Permission to use this func-
tion has not been granted. 
Contact the administrator. Message Cause Solution 
						

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