Ricoh Mp 2000 Service Manual

							Turning Off the Main Power / In the Event of Power Failure
35
3 Turning Off the Main Power / In the Event of 
Power Failure
This section describes the machine status when the power is turned off or if the
power fails.
R CAUTION:
Important
❒Do not turn off the main power switch while the power indicator is lit or
blinking. If you do, the memory may be damaged and failure could result.
❒Turn off the main power switch before pulling out the plug. If you pull out
the plug with the switch on, the memory may be damaged and failure could
result.
❒Make sure that 100% is shown on the display before you unplug the machine.
If a lower value is shown, some data is currently present in memory.
❒Right after a power failure, the internal battery needs to be sufficiently re-
charged to guard against future data loss. Keep the machine plugged in and
the main power switch on for about 5 days after the power loss.
Even if the main power switch is turned off, the contents of the machine memory
(for example, programmed numbers) will not be lost. However, if power is lost
for about 12 hours because the main power switch is turned off, there is a power
cut, or the power cord is removed, contents of the Fax memory are lost. Lost
items will include any fax documents stored in memory using Memory Trans-
mission/Reception, Memory Lock, or Substitute Reception.
If a file was deleted from memory, a Power Failure Report is automatically print-
ed as soon as the power is restored.
This report can be used to identify lost files. If a document stored for Memory
Transmission was lost, resend it. If a document received by Memory Reception
or Substitute Reception was lost, ask the sender to resend it.
❖RDS (Remote Diagnostic System)
If the machine has a problem, a service representative can perform various
settings over the telephone line from the service station. If you want to use
this function, change the User Parameter. See “Parameter Setting”, General
Settings Guide. When you disconnect the power plug from the wall outlet, always pull the 
plug (not the cable). 
						

							Troubleshooting When Using the Facsimile Function
36
3When an Error Occurs Using Internet Fax
This section describes reports that the machine sends if an Internet Fax error occurs.
Error Mail Notification
The machine sends the Error Mail Notification to the sender when it is unable to
successfully receive a particular e-mail message. A “cc” of this notification is also
sent to the administrators e-mail address when one is specified.
Note
❒You can select to send Error Mail Notification with User Parameters. See “Pa-
rameter Setting”, General Settings Guide.
❒If Error Mail Notification cannot be sent, the Error Report (E-Mail) is printed
by the machine.
❒If an error occurs when e-mail is received via SMTP, the SMTP server sends
error e-mail to the originator of the document.
Error Report (E-Mail)
The Error Report (E-Mail) is printed by the machine when it is unable to send an
Error Mail Notification.
Server-Generated Error E-mail
The transmitting server sends this error e-mail to the originator of e-mail that
cannot be transmitted successfully (due to reasons such as specifying an incor-
rect e-mail address).
Note
❒After server-generated error e-mail is printed, the first page of the sent docu-
ment is printed. 
						

							37
4. Troubleshooting When
Using the Printer Function
This chapter describes likely causes of and possible solutions for printer function
problems.
When a Message Is Displayed during 
Installation of the Printer Driver
This section describes what to do if a message appears when installing the print-
er driver.
The message number 58 or 34 indicates that the printer driver cannot be installed
using Auto Run. Install the printer driver using [Add Printer] or [Install Printer].
Windows 95/98/Me, Windows 2000 or Windows NT 4.0
This section describes the procedure under Windows 95/98/Me, Windows 2000
or Windows NT 4.0.
AOn the [Start] menu, point to [Settings], and then click [Printers].
BDouble-click the Add Printer icon.
CFollow the instructions in Add Printer Wizard.
If the printer driver is on a CD-ROM, the location of the RPCS printer driver
is either\DRIVERS\RPCS\WIN9X_ME, or \DRIVERS\RPCS\WIN2K_XP.
If the installer starts, click [Cancel] to quit.
Windows XP Professional or Windows Server 2003
This section describes the procedure under Windows XP Professional or Win-
dows Server 2003.
AOn the [Start] menu, click [Printers and Faxes].
BClick [Add a printer].
CFollow the instructions in Add Printer Wizard.
If the printer driver is on a CD-ROM, the location of the RPCS printer driver
is \DRIVERS\RPCS\WIN2K_XP. If the installer starts, click [Cancel] to quit. 
						

							Troubleshooting When Using the Printer Function
38
4
Windows XP Home Edition
This section describes the procedure under Windows XP Home Edition.
AOn the [Start] menu, click [Printers and Faxes].
BClick [Add a Printer].
CFollow the instructions in Add Printer Wizard.
If the printer driver is on a CD-ROM, the location of the RPCS printer driver
is \DRIVERS\RPCS\WIN2K_XP. If the installer starts, click [Cancel] to quit. 
						

							When a Message Is Displayed
39
4 When a Message Is Displayed
This section describes the principal messages that appear on the display panel.
If a message not described here appears, act according to the message.
Reference
Before turning the main power off, see “Turning On the Power”, About This
Machine.
Status Messages
This section describes the machine status messages.
Alert Messages
This section describes the machine alert messages.
Message Status
ReadyThis is the default ready message. The machine is ready 
for use. No action is required.
Printing...The machine is printing. Wait a while.
Waiting...The machine is waiting for the next data to print. Wait a 
while.
OfflineThe machine is offline. To start printing, switch the ma-
chine online by pressing the {Online} Key.
Please wait.This message may appear for a few seconds. It means the 
machine is initializing or executing maintenance opera-
tions. Wait a while.
Resetting Job...The machine is resetting the print job. Wait until 
“
Ready” appears on the display panel.
Setting change...The machine settings are being changed. Wait a while.
Hex Dump ModeIn Hex Dump mode, the machine prints received data in 
hexadecimal format. Turn off the machine after printing, 
and then turn back on. Hex Dump mode is used for ad-
vanced troubleshooting.
Message Cause Solution
Problem:Wire-
less cardAn error may have occurred in 
the IEEE 802.11b card.Turn off the main power switch, 
and back on again. If the message 
appears again, contact your sales 
or service representative.
Problem:Wire-
less boardAn error may have occurred in 
the IEEE 802.11b board.Turn off the main power switch, 
and back on again. If the message 
appears again, contact your sales 
or service representative. 
						

							Troubleshooting When Using the Printer Function
40
4
Paper Tray is in 
use.The specified paper tray is in use 
by another function, such as the 
copier function.Wait until the other function has 
finished using the specified paper 
tray.
Tray # ErrorAn error has occurred with the 
paper tray. 
# indicates the tray number.Press [JobReset] to change the pa-
per tray settings, or press [Form-
Feed] to select another paper tray 
and print using that.
USB ErrorAn error has occurred in the USB 
interface.Turn off the main power switch, 
and back on again. If the message 
appears again, contact your sales 
or service representative.
Duplex mode is 
in off position 
for Tray #The selected paper tray has not been 
configured for duplex printing.
# indicates the tray number.Press [JobReset] to change the pa-
per tray settings or do single-sid-
ed printing.
For details about the tray settings, 
see General Settings Guide.
Ethernet Board 
ErrorAn error has occurred in the 
Ethernet board.Turn off the main power switch, 
and back on again. If the message 
appears again, contact your sales 
or service representative.
NV-RAM ErrorAn error has occurred in the machine.Turn off the main power switch, 
and back on again. If the message 
appears again, call your sales or 
service representative.
Authentication 
failed. The login user name or pass-
word entered is incorrect.
 The machine currently cannot 
perform authentication. Check your login user name 
and password.
 Contact the administrator.
Parallel I/F Er-
rorAn error has occurred in the par-
allel interface board.Contact your service representative.
Printer Font Er-
ror.An error has occurred in the font 
settings.Turn off the main power switch, 
and back on again. If the message 
appears again, contact your sales 
or service representative.
Memory OverflowMaximum capacity of PCL or 
PostScript3 list display has been 
exceeded.Reduce the value of [Resolution] in 
the printer driver, or select 
[Font Pri-
ority
] in [Memory Usage] under [Sys-
tem
] (see “Printer Features”, 
General Settings Guide). If this 
message continues to appear after 
taking these steps, decrease the 
number of files sent to the machine.
Message Cause Solution 
						

							When a Message Is Displayed
41
4
Printing the Error Log
If files could not be printed due to printing errors, print the error log to identify
the problem.
APress the {User Tools/Counter} key.
BSelect [Printer Features] using {U} or {T}, and then press the {OK} key.
CSelect [List/Test Print] using {U} or {T}, and then press the {OK} key.
DSelect [Error Log] using {U} or {T}, and then press the {OK} key.
An error log is printed.
Note
❒The most recent 30 errors are stored in the error log. If a new error is added
when there are 30 errors already stored, the earliest error is deleted. You
can check any of these print jobs for error log information.
❒If the main power switch is turned off, the log is deleted.
ASB033S 
						

							Troubleshooting When Using the Printer Function
42
4When You Cannot Print
Use the following procedures if printing does not start even after performing
[Print].
Problem Cause Solution
Printing does not start. The power is off. Check the cable is securely 
plugged into the power outlet 
and the machine. Turn on the 
main power switch.
Printing does not start. The machine is set to “Offline”. Press the {Online} key.
Printing does not start. The cause is displayed on the dis-
play panel.Check the error message or warn-
ing status on the display panel 
and take the required action. See 
p.39 “When a Message Is Dis-
played”.
Printing  does  not  start. The interface cable was connected 
after the machine was turned on.Connect the interface cable before 
turning on the machine.
Printing does not start. The interface cable is not connect-
ed correctly.Connect the interface cable se-
curely. If it has a fastener, fasten 
that securely as well. See “Con-
necting to the Interfaces”, Gener-
al Settings Guide.
Printing does not start. The appropriate interface cable is 
not used.The type of interface cable you 
should use depends on the com-
puter. Be sure to use the correct 
one. If the cable is damaged or 
worn, replace it. See “Connecting 
to the Interfaces”, General Set-
tings Guide. 
Printing does not start. If an extended wireless LAN is 
used, failure to print might result 
from a weak wireless signal.To check signal status, press the 
{User Tools/Counter} key, and then 
select [System Settings] using {U} 
or {T}. On [Interface Settings], se-
lect [IEEE 802.11b], and then press 
[Wireless LAN Signal] using {U} or 
{T}. If signal quality is poor, 
move the machine to a location 
where radio waves can pass or re-
move objects that might cause in-
terference. (You can check signal 
status only when using wireless 
LAN in infrastructure mode.)
Printing does not start. If the machine is operating in an 
extended wireless LAN, the SSID 
settings are incorrect.Check using the machines dis-
play panel that the SSID is cor-
rectly set. See “Network 
Settings”, General Settings 
Guide. 
						

							When You Cannot Print
43
4
If the printing does not start, contact your service representative.
Printing does not start. If the machine is operating in an 
extended wireless LAN, the re-
ceivers MAC address may be 
preventing communication with 
the access point.Check access point settings when 
in infrastructure mode. Depending 
on the access point, client access 
may be limited by MAC address.
Also, check there are no problems in 
transmission between access point 
and wired clients, and between ac-
cess point and wireless clients.
Printing does not start. The extended wireless LAN has 
not started.Confirm the orange LED is lit, 
and the green LED is lit or blinks 
during transmission.
Printing does not start.
Advanced encryption has been set 
using the Extended Security function.Check the settings of the Extended Se-
curity function with the administrator.
Printing does not start.The login user name, password, or 
driver encryption key is invalid.Check the login user name, password, 
or driver encryption key is correct.
The Data In indicator 
does not blink or light 
up.If the Data In indicator is unlit or 
not flashing even after perform-
ing [Print], the machine has not re-
ceived the data. When the machine is connect-
ed to a computer via a cable, 
check the computer print port 
settings are correct. For how 
to check the print port, see 
“Confirming the Connection 
Method”, Printer Reference.
 When it is networked with a com-
puter, contact the administrator. 
The status indicator of 
the machine is red.The cause is displayed on the dis-
play of the control panel.Check the error message on the 
display panel and take required 
action. See p.39 “When a Message 
Is Displayed”.
Updating the destina-
tion list. Reselect desti-
nation(s) or senders 
name later.The destination list is being up-
dated from the network using 
SmartDeviceMonitor for Admin 
or Web Image Monitor.Wait until the message disap-
pears. Do not switch off the pow-
er while this message is 
displayed. Depending on the 
number of destinations to be up-
dated, there may be some delay 
before you can resume operation. 
Operations are not possible while 
this message is displayed.
[List/Test Print] is disa-
bled.A mechanical error might have 
occurred. Contact your service representa-
tive. See “List/Test Print”, Gener-
al Settings Guide.
Printing does not start 
when using extended 
wireless LAN in Ad-
hoc mode.Correct communication mode is 
not set.Turn the main power off and back 
on. See “Turning On the Power”, 
About This Machine.
Or, change the settings in [Net-
work
] under [Interface Settings] of 
[System Settings]. See “Network 
Settings”, General Settings Guide.
Problem Cause Solution 
						

							Troubleshooting When Using the Printer Function
44
4
❖When the machine is connected to the computer using the interface cable
The following shows how to check the print port when the Data In indicator
does not light up or blink.
Check if the print port setting is correct. When it is connected using a parallel
interface, connect it to LPT1 or LPT2.
For Windows 95/98/Me
AClick the [Start] button, point to [Settings], and then click [Printers].
BClick the icon of the machine. On the [File] menu, click [Properties].
CClick the [Details] tab.
DIn the [Print to the following port:] list, confirm the correct port is selected.
For Windows 2000 or Windows NT 4.0
AClick the [Start] button, point to [Settings], and then click [Printers].
BClick the icon of the machine. On the [File] menu, click [Properties].
CClick the [Ports] tab.
DIn the [Print to the following port(s)] list, confirm the correct port is selected.
For Windows XP Professional or Windows Server 2003
AClick the [Start] button, and then click [Printers and Faxes].
BClick the icon of the machine. On the [File] menu, click [Properties].
CClick the [Ports] tab.
DIn the [Print to the following port(s)] list, confirm the correct port is selected.
For Windows XP Home Edition
AClick the [Start] button, and then click [Control Panel].
BClick [Printers and Other Hardware].
CClick [Printers and Faxes].
DClick the icon of the machine. On the [File] menu, click [Properties].
EClick the [Ports] tab.
FIn the [Print to the following port(s)] list, confirm the correct port is selected.