Ricoh Mp 2000 Service Manual

							When You Cannot Make Copies As Wanted
15
2 When You Cannot Make Copies As 
Wanted
This section describes causes and remedies when copy results are not as expected.
❖Basic
Problem Cause Solution
Misfeeds occur frequently.The number of sheets loaded ex-
ceeds the capacity of the machine.Load paper only as high as the 
upper limit markings on the side 
fences of the paper tray or bypass 
tray. See “Copy Paper”, About 
This Machine.
Misfeeds occur frequently.The paper is damp.Use paper that has been stored in 
the recommended temperature and 
humidity condition. See “Copy Pa-
per”, About This Machine.
Misfeeds occur frequently.The paper is too thick or too thin.Use recommended paper. See “Copy 
Paper”, About This Machine.
Misfeeds occur frequently.The copy paper is wrinkled or has 
been folded/creased.Use recommended paper. Use pa-
per that has been stored in the 
recommended temperature and 
humidity condition. See “Copy 
Paper”, About This Machine.
Misfeeds occur frequently.Printed paper is used.Use recommended paper. Do not re-
use copy paper that has been already 
copied or printed onto. See “Copy 
Paper”, About This Machine.
Copy paper becomes 
creased.The paper is damp.Use paper that has been stored in 
the recommended temperature and 
humidity condition. See “Copy Pa-
per”, About This Machine.
Copy paper becomes 
creased.The paper is too thin.Use recommended paper. See “Copy 
Paper”, About This Machine.
You cannot combine 
several functions.Selected functions cannot be used 
together.Check the combination of func-
tions and make the settings again. 
See “Combination Chart”, Copy 
Reference.
Print is slanted. The side fences in the paper tray 
is not locked.Make sure the side fence is 
locked. See p.71 “Changing the 
Paper Size”.
Print is slanted. The paper is feeding in at a  slant. Load the paper correctly. See p.65 
“Loading Paper”.
Print is slanted. The machines cover is open. Make sure the right and lower 
right covers are properly closed. 
						

							Troubleshooting When Using the Copy Function
16
2
❖Edit
❖Combine
Problem Cause Solution
When using the Duplex 
Margin function, parts 
of the original image 
are not copied.You set a wide erased margin. Set a narrower margin with User 
Tools. You can set the width be-
tween 0 - 50 mm (0 - 2).
See “Copier Features”, General 
Settings Guide.
When using the Duplex 
Margin function, parts 
of the original image 
are not copied.There is a lack of margin space on 
the opposite side of the binding 
position.Set a narrower margin with User 
Tools. You can set the width be-
tween 0 - 50 mm (0 - 2).
See “Copier Features”, General 
Settings Guide.
Problem Cause Solution
When using Combine, 
parts of the image are 
not copied.You specified a reproduction ra-
tio that does not match the sizes 
of your originals and copy paper.When you specify a reproduction 
ratio using the Manual Paper Se-
lect function, make sure that the 
ratio matches your originals and 
the copy paper.
(Select the correct reproduction 
ratio before using the Combine 
function.)
When using Combine, 
parts of the image are 
not copied.Your originals are not identical in 
size and direction.Use originals that are identical in 
size and direction.
Copies are not in cor-
rect order.You placed the originals in the in-
correct order.When placing a stack of originals 
in the ADF or ARDF, the last page 
should be on the bottom.
If you place an original on the ex-
posure glass, start with the first 
page to be copied. 
						

							When You Cannot Make Copies As Wanted
17
2
❖Duplex (Type 2 only)
When Memory Is Full
This section describes likely causes of and possible solutions for problems relat-
ed to full memory.
Problem Cause Solution
Cannot print in duplex 
mode.You may have loaded paper on 
the bypass tray.
Remove paper loaded on the by-
pass tray. Load paper in Tray 1 - 4.
Cannot print in duplex 
mode.You have loaded paper exceeding 
90 g/m2.Change the paper.
Cannot print in duplex 
mode.You have selected a tray that is set 
to [Off] for duplex printing in 
[Tray Paper Settings] under [System 
Settings].Select a paper tray in [Tray Paper 
Settings] under [System Settings], 
and then press [OK]. Then, select 
[No Display (Plain Paper)] or [Recy-
cled Paper] for Paper Type, press 
[Duplex], and then select [On]. See 
“Tray Paper Settings”, General 
Settings Guide.
Copies are not in du-
plex order.You placed the originals in the in-
correct order.When placing a stack of originals 
in the ADF or ARDF, the last page 
should be on the bottom.
If you place an original on the ex-
posure glass, start with the first 
page to be copied.
When using Duplex, 
copy is made Top to 
Bottom even though 
[Top to Top] is selected.You placed the originals in the 
wrong orientation.Place the original in the correct 
orientation. See “Original Orien-
tation”, Copy Reference.
Parts of the original im-
age are not copied.The margin is too wide.
Set a narrower margin with User 
Tools. See “User Tools Menu (Cop-
ier Features)”, Copy Reference.
Message Cause Solution
Press [Resume] 
to scan and copy 
remaining orig-
inals.The machine checks if the remain-
ing originals should be copied, af-
ter the scanned original has been 
printed.To continue copying, remove all 
copies, and then press [Resume]. 
To stop copying, press [Stop]. 
						

							Troubleshooting When Using the Copy Function
18
2 
						

							19
3. Troubleshooting When
Using the Facsimile Function
This chapter describes likely causes of and possible solutions for facsimile func-
tion problems.
Adjusting the Volume
The following describes how to adjust the volume.
You can change the volume of the following sounds that the machine makes.
❖On Hook Mode
Heard when the {On Hook Dial} key is pressed.
❖At Transmission
Heard when immediate transmission is performed.
❖At Reception
Heard when the machine receives a document.
❖At Dialing
Heard after pressing the {Start} key, until the line connects to the destination.
❖At Printing
Heard when a received document is printed.
APress the {User Tools/Counter} key.
BSelect [Fax Features] using {U} or {T}, and then press the {OK} key.
ASB033S 
						

							Troubleshooting When Using the Facsimile Function
20
3
CSelect [General Settings/Adjust] using {U} or {T}, and then press the {OK} key.
DSelect [Adjust Sound Volume] using {U} or {T}, and then press the {OK} key.
ESelect the item you want to adjust using {U} or {T}, and then press the
{OK} key.
FSelect the volume using {W} or {V}, and then press the {OK} key.
Press the {Escape} key to cancel the setting and the display returns to that of
step 
E.
GPress the {User Tools/Counter} key.
The standby display appears.
ASB033S 
						

							Adjusting the Volume
21
3
Note
❒You can also adjust the On Hook volume when you press the {On Hook Di-
al} key. See “On Hook Dial”, Facsimile Reference.
❒If the extended security function prevents you from changing this setting,
contact the administrator.
❒You can set the volume level to between 0 and 7. 
						

							Troubleshooting When Using the Facsimile Function
22
3When a Message Is Displayed
This section describes the machines main messages. If other messages appear,
follow their instructions.
Message Cause Solution
Error occurred, 
and trans. was 
cancelled. A document jam occurred during 
Immediate Transmission. There 
may be a problem with the ma-
chine or the telephone line (for ex-
ample, noise or cross talk).Press [Exit], and then resend the 
pages that have not been sent.
If the error reoccurs frequently, 
contact your service representative.
Put original 
back, check it 
and press Start 
key.Original jammed during Memory 
Transmission.Place originals that have not been 
scanned on the exposure glass, 
ADF or ARDF again.
Cannot detect 
original size. 
Place original 
again, then 
press Start key.The machine failed to detect the 
size of the original.Place original again, and then 
press the {Start} key.
LFunc. Problems
Data will be in-
itialized.There is a problem with the fax.Record the code number shown 
in the display and contact your 
service representative. 
Other functions can be used.
Memory is full. 
Scanning will be 
stopped and only 
scanned page(s) 
will be stored.The memory is full. If you press [Exit], the machine re-
turns to standby mode and starts 
transmitting the pages that have 
been stored.
Cannot send fax 
as scanner is in 
use by another 
function.The machine is scanning an origi-
nal under another function.Before sending the fax, cancel the 
current scan job under the other 
function. To do this, press the 
{Clear/Stop} key on the control 
panel to display the message 
“
Clear/Stop key was 
pressed. Stop scan-
ning?
”, and then press [Stop].
Updating the 
settings... Re-
select 
dest./func-
tions after up-
date finishes.The destination list is being up-
dated from the network using 
SmartDeviceMonitor for Admin 
or Web Image Monitor.Wait until the message disap-
pears. Do not switch off the pow-
er while this message is 
displayed. 
						

							When a Message Is Displayed
23
3
Updating desti-
nation list. Re-
select 
destination(s) 
or senders name 
later.The destination list is being up-
dated from the network using 
SmartDeviceMonitor for Admin 
or Web Image Monitor.Wait until the message disap-
pears. Do not switch off the pow-
er while this message is 
displayed. Depending on the 
number of destinations to be up-
dated, there may be some delay 
before you can resume operation. 
Operations are not possible while 
this message is displayed.
You do not have 
privileges to 
use this func-
tion.Use of this function is restricted. Contact the administrator.
Authentication 
failed.Wrong login user name or password. Confirm correct login user name 
or password.
Authentication 
failed.Authentication is not possible 
from this machine.Contact the administrator.
Connection with 
LDAP server has 
failed. Check 
the server sta-
tus.A network error has occurred and 
connection has failed.Try the operation once more. If 
the message is still shown, the 
network may be crowded. Check 
the information of [System Set-
tings]. See “Administrator Tools”, 
General Settings Guide.
LDAP server 
auth. has 
failed. Check 
the settings.The entered user name or pass-
word does not match that speci-
fied for LDAP server 
authentication.Make settings correctly for the 
user name and the password for 
LDAP server authentication.
Exceeded max. 
number of search 
results which 
can be dis-
played. Max.: 
nnn
(A figure is placed at 
n.)The number of search results has 
exceeded the maximum number 
of items that can be displayed.Search again after changing the 
search conditions.
LDAP server 
search timed 
out. Check the 
server status.A network error has occurred and 
connection has failed.Try the operation once more. If 
the message is still shown, the 
network may be crowded. Check 
the information of [System Set-
tings]. See “Administrator Tools”, 
General Settings Guide.
Specified group 
contains some 
invalid dest. Do 
you want to se-
lect only valid 
dest.?The specified group contains 
some destinations for sending by 
e-mail and some destinations for 
sending by Scan to Folder.To select destinations for sending 
by e-mail, press [Select] for the 
message displayed on the e-mail 
screen. To select destination for 
sending by Scan to Folder, press 
[Select] for the message displayed 
on the Scan to Folder screen. Message Cause Solution 
						

							Troubleshooting When Using the Facsimile Function
24
3
Senders name is 
not selected. 
Specify send-
ers name.The sender has not been specified.A senders name should be speci-
fied before sending e-mail. Send 
e-mail after specifying the send-
ers name.
Check whether 
there are any 
network prob-
lems.
{13-10}The alias telephone number you 
entered is already registered on 
the gatekeeper by another device. Check the alias telephone 
number is correctly pro-
grammed using the Web Im-
age Monitor. See the Web 
Image Monitors Help.
 Contact your network admin-
istrator.
Check whether 
there are any 
network prob-
lems.
{13-11}Cannot access gatekeeper.  Use your Web Image Monitor 
to check the gatekeeper ad-
dress is correctly pro-
grammed. See the Web Image 
Monitors Help.
 Contact your network admin-
istrator.
Check whether 
there are any 
network prob-
lems.
{13-17}Registering of user name is reject-
ed by the SIP server. Use your Web Image Monitor 
to check the SIP server ad-
dress and user name are cor-
rectly programmed. See the 
Web Image Monitors Help.
 Contact your network admin-
istrator.
Check whether 
there are any 
network prob-
lems.
{13-18}Cannot access the SIP server. Use your Web Image Monitor 
to check the SIP server ad-
dress is correctly pro-
grammed. See the Web Image 
Monitors Help.
 Contact your network admin-
istrator. Message Cause Solution