Ricoh Mp 2000 Service Manual

							Other Printing Problems
45
4 Other Printing Problems
This section describes likely causes of and possible solutions for problems that
can occur when printing from a computer.
Problem Cause Solution
The print on the 
entire page is 
faded.The paper is 
damp.Use paper that has been stored in the recommended tem-
perature and humidity condition. See “Copy Paper”, 
About This Machine.
The print on the 
entire page is 
faded.The paper is un-
suitable.Use recommended paper. (Printing on coarse or treated 
paper might result in faint print image.) See “Copy Pa-
per”, About This Machine.
The print on the 
entire page is 
faded.On the printer 
driver, under 
[Print Quality], 
[Level Color] is 
checked.See the printer driver Help.
Printed images 
contain blots or 
are patchy.Settings for 
thick paper 
have not been 
made when 
printing on 
thick paper. PCL 6/5e and PostScript3
Select [Thick] in the [Type:] list on the [Paper] tab.
RPCS
Select [Thick] in the [Paper type:] list on the [Print Set-
tings] tab.
Printed images 
contain blots or 
are patchy.
Printing on 
coarse paper or 
treated paper 
can result in faint 
print image.Use supplier-recommended paper. See “Copy Paper”, 
About This Machine.
Printed images 
contain blots or 
are patchy.The paper is 
damp.Use paper that has been stored in the recommended tem-
perature and humidity condition. See “Copy Paper”, 
About This Machine.
Printed images 
contain blots or 
are patchy.Check the ma-
chine is set on a 
level surface. 
The machine 
must be placed 
on a stable and 
level surface. Check the environment of location to select an appropriate 
location. See p.93 “Where to Put Your Machine”.
Printed images 
contain blots or 
are patchy.
The paper is 
creased, curled, 
or has blemishes.Smooth out the wrinkles from the paper, or replace it. See 
“Copy Paper”, About This Machine.
The image is too 
dark or too light.The correct pa-
per type set-
tings are not 
made.Check the paper loaded on the paper tray or bypass tray 
matches the paper type set on the display panel. See 
“Copy Paper”, About This Machine.
The image is too 
dark or too light.The paper is 
loaded reverse 
side up.Before printing on special paper, check its surface careful-
ly. Printing on non-print surfaces reduces print quality 
and can damage the machines internal components. See 
“Copy Paper”, About This Machine.  
						

							Troubleshooting When Using the Printer Function
46
4
Image is dirty. Use of non-rec-
ommended ton-
er can result in 
loss of print 
quality and oth-
er problems. Use manufacturer-genuine toner. Contact your service 
representative.
Print result dif-
fers from the 
display.A non-Win-
dows OS is be-
ing used.Check the application supports the printer driver.
Print result dif-
fers from the 
display.The machine is 
not selected for 
printing.Use the machines printer driver and check the machine is 
the designated printer. See “Setting Up the Printer Driv-
er”, Printer Reference.
Print result dif-
fers from the 
display.Data transmis-
sion failed or 
was cancelled 
during printing.Check whether there is failed or cancelled data remaining. 
See “Checking the Error Log”, Printer Reference.
Characters differ 
from the display.The print densi-
ty is too dark.Adjust the image density. See the printer driver Help.
Characters differ 
from the display.The loaded pa-
per is unsuitable.Printing on recommended paper produces better resolu-
tion. See “Copy Paper”, About This Machine.
It takes too 
much time to 
resume printing.The data is so 
large or com-
plex that it takes 
time to process.If the Data In indicator is blinking, data is being processed. 
Simply wait until printing resumes.
It takes too 
much time to 
resume printing.The machine 
was in Energy 
Saver mode.To resume from Energy Saver mode, it has to warm up, 
and this takes time. See “ENERGY STAR Program”, 
About This Machine.
Optional com-
ponents con-
nected to the 
machine are not 
recognized 
when using 
Windows 
95/98/Me, Win-
dows 2000/XP, 
and Windows 
NT 4.0.The option set-
up in printer 
properties is not 
configured 
when bidirec-
tional transmis-
sion is not 
enabled.See the printer driver Help.
Paper is not fed 
from the select-
ed tray.When you are 
using a Win-
dows operating 
system, printer 
driver settings 
override those 
set using the 
display panel. Set the desired input tray using the printer driver. See the 
printer driver Help. Problem Cause Solution 
						

							Other Printing Problems
47
4
Some types of 
data, such as 
graphics data or 
data from cer-
tain applica-
tions, do not 
print.The correct 
printer driver 
settings are not 
made.On the [Details...] tab, for the [Print priority according to se-
lected paper] group, select [Quality], and then print.
On the [Misc.] tab, select [Spool data in EMF format].
In the [Change User Settings] dialog box, on the [Misc.] 
tab, select [Print as bitmap].
See the printer driver Help.
Some charac-
ters are not 
printed or ap-
pear strange.The correct 
printer driver 
settings are not 
made.In the [Change User Settings] dialog box, on the [Misc.] 
tab, select [Change methods to extract TrueType fonts].
On the [Misc.] tab, select [Spool data in EMF format].
In the [Change User Settings] dialog box, on the [Misc.] 
tab, select [Print as bitmap].
See the printer driver Help.
Some charac-
ters are not 
printed or ap-
pear faint.The correct 
printer driver 
settings are not 
made.On the [Print Quality] tab, for the [Print priority according 
to selected paper] group, select [Quality], and then print.
See the printer driver Help.
Print speed or 
application re-
linquishing 
speed is slow.The correct 
printer driver 
settings are not 
made.On the [Print Quality] tab, for the [Print priority according 
to selected paper] group, select [Fast].
On the [Misc.] tab, select [Spool data in EMF format].
See the printer driver Help.
Quit any other applications.
Print ends mid-job.An error might 
have occurred.Check the machines display panel to see if an error has occurred.
Image position 
differs from the 
display.The correct 
page layout set-
tings are not 
made.Check the page layout settings made using the applica-
tion. See the applications Help.
Image position 
differs from the 
display.The correct 
page layout set-
tings are not 
made.Check that the size of the loaded paper matches that spec-
ified in the printer drivers [Printout paper size:] dialog box. 
See the printer driver Help. 
The printed im-
age is different 
from the image 
on the computer 
display.With certain 
functions, such 
as enlargement 
and reduction, 
image layout 
might be differ-
ent to that on 
the computer 
display.In the application, change the layout, character size, and 
character settings.
The printed im-
age is different 
from the image 
on the computer 
display.You might have 
selected to re-
place TrueType 
fonts with ma-
chine fonts in 
the printing 
process.To print an image similar to that of the computer display, 
make settings to print TrueType fonts as an image. See the 
printer driver Help. Problem Cause Solution 
						

							Troubleshooting When Using the Printer Function
48
4
Print is slanted. The trays side 
fences might 
not be locked.Check the side fences are locked. See p.71 “Changing the 
Paper Size”.
Print is slanted. The paper is 
feeding in at a 
slant.Load the paper correctly. See p.65 “Loading Paper”.
Print is slanted. The machines 
cover is open.Make sure the right and lower right covers are properly 
closed.
Misfeeds occur 
frequently.The number of 
sheets loaded 
exceeds the ca-
pacity of the 
machine.Load paper only as high as the upper limit markings on 
the side fences of the paper tray or bypass tray. See “Copy 
Paper”, About This Machine.
Misfeeds occur 
frequently.The paper is 
damp.Use paper that has been stored in the recommended tem-
perature and humidity condition. See “Copy Paper”, 
About This Machine.
Misfeeds occur 
frequently.The paper is too 
thick or too thin.Use recommended paper. See “Copy Paper”, About This 
Machine.
Misfeeds occur 
frequently.The copy paper 
is wrinkled or 
has been fold-
ed/creased.Use recommended paper. Use paper that has been stored 
in the recommended temperature and humidity condi-
tion. See “Copy Paper”, About This Machine.
Misfeeds occur 
frequently.Printed paper is 
being used.Use recommended paper. See “Copy Paper”, About This 
Machine.
Copy paper be-
comes creased.The paper is 
damp.Use paper that has been stored in the recommended tem-
perature and humidity condition. See “Copy Paper”, 
About This Machine.
Copy paper be-
comes creased.The paper is too 
thin.Use recommended paper. See “Copy Paper”, About This 
Machine.
Garbled charac-
ters are printed.The correct 
printer lan-
guage might 
have not been 
selected.Set the correct printer language.
Images are 
printed in the 
wrong orienta-
tion.The feed orien-
tation you se-
lected and the 
feed orientation 
selected in the 
printer drivers 
option setup 
might not be the 
same.Set the machines feed orientation and the printer drivers 
feed orientation accordingly. See the printer driver Help. Problem Cause Solution 
						

							Other Printing Problems
49
4
There is considera-
ble delay between 
the print start in-
struction and actu-
al printing.“Sleep mode” 
might be set.The machine requires time to warm up if it has been in 
“Sleep mode”. See “Timer Settings”, General Settings 
Guide and “ENERGY STAR Program”, About This Ma-
chine.
There is considera-
ble delay between 
the print start in-
struction and actu-
al printing.Processing time 
depends on 
data volume. 
High volume 
data, such as 
graphics-heavy 
documents, 
takes longer to 
process.If the Data In indicator is blinking, data has been received 
by the machine. Wait for a while.
Making the following setting on the printer driver may re-
duce the computers workload.
For how to open the printing preferences dialog box, see 
“Setting Up the Printer Driver”, Printer Reference.
❖PCL 6/5e
Select the lower value for the [Resolution] list on the 
[Print Quality] tab in the printing preferences dialog box.
❖PostScript3
If your operating system is Windows, select [PostScript 
(optimize for speed)] in the [PostScript Output Option] list. 
[PostScript Output Option] is located as follows:
 Windows 95 / 98 / Me
[PostScript output format:] on the [PostScript] tab in 
the printing preferences dialog box.
 Windows 2000 / XP, Windows Server 2003
[PostScript Output Option] in [PostScript Options] on 
[Advanced...] on the [Layout] tab in the printing pref-
erences dialog box.
 Windows NT 4.0
[PostScript Output Option] in [PostScript Options] on 
[Document Options] on the [Advanced] tab in the 
printing preferences (document defaults) dialog 
box.
❖RPCS
Select the lower value for [Resolution:] on the [Print Qual-
ity] tab in the printer drivers dialog box. 
Select [Fast] for the [Document type] list on the [Print Qual-
ity] tab in the printer drivers dialog box.
To enable [Change User Settings...], select the [User settings] 
check box.
See the printer driver Help.
Graphics print 
out differently 
to how they ap-
pear on screen.If the printer 
driver is config-
ured to use the 
graphics com-
mand, the 
graphics com-
mand from the 
machine is used 
to print.If you want to print accurately, set the printer driver to 
print without using the graphics command. See the print-
er driver Help. Problem Cause Solution 
						

							Troubleshooting When Using the Printer Function
50
4
Page layout is 
not as expected.Print areas differ 
depending on the 
machine used. In-
formation that fits 
on a single page 
on one machine 
may not fit on a 
single page of an-
other machine.Adjust the [Printable area:] setting in the [Printer Configura-
tion...] dialog box on the [Print Settings] tab in the RPCS 
printer driver. See the printer driver Help.
Photo images 
are coarse.
Some applica-
tions print at 
lower resolution.Use the applications settings to specify a higher resolution.
Solid lines are 
printed as bro-
ken lines.Dither patterns 
do not match.Make the following settings with the printer driver:
 Change the [Dithering:] setting on the [Image Adjust-
ments] tab in the [Change User Settings] dialog box, on 
the [Print Quality] tab in the RPCS printer driver. See the 
printer driver Help.
Optional com-
ponents con-
nected to the 
machine are not 
recognized 
when using 
Windows 95 / 
98 / Me, Win-
dows 2000 / XP, 
Windows Serv-
er 2003, or Win-
dows NT 4.0.Bidirectional 
communication 
is not working.Set up optional devices on the Properties of the machine.
See the printer driver Help.
When using Win-
dows 95/98/Me, 
Windows 
2000/XP, or Win-
dows NT 4.0, 
Auto Reduce/En-
large print does 
not come out as 
expected.- Make sure the applications paper size and orientation set-
tings match those of the printer driver.
If a different paper size and orientation are set, select the 
same size and orientation.
The print job is 
not canceled 
even when the 
machine is 
switched to of-
fline status.- Even when the machine is offline, printing is performed 
when [Job Acceptance Priority] is selected for [Signal Control] 
in [Parallel Interface] in [Interface Settings] under [System Set-
tings]. Select [Printer Priority] for [Signal Control].
See “Interface Settings”, General Settings Guide.
Images are in-
complete, or ex-
cess pages are 
printed.You may be us-
ing paper small-
er than the size 
selected in the 
application.Use the same size paper as that selected in the application. 
If you cannot load paper of the correct size, use the reduc-
tion function to reduce the image, and then print.
See the printer driver Help. Problem Cause Solution 
						

							Other Printing Problems
51
4
Duplex printing is 
malfunctioning.Duplex printing 
cannot be done 
with paper set 
in the bypass 
tray.When using duplex printing, make settings to use paper 
from a tray other than the bypass tray.
Duplex printing is 
malfunctioning.You have load-
ed thick paper , 
OHP transpar-
encies, or labels 
specified as the 
paper type.Specify another paper type.
Duplex printing is 
malfunctioning.Duplex printing 
cannot be done 
with a tray for 
which [Off] has 
been specified 
as Paper Type 
on the System 
Settings menu. Change the Paper Type setting for the tray to [On] on the 
System Settings menu. See “System Settings”, General Set-
tings Guide.
When using Win-
dows 95 / 98 / 
Me / 2000 / XP, 
Windows Server 
2003, or Windows 
NT 4.0, combined 
printing or book-
let printing does 
not come out as 
expected.The correct ap-
plication or 
printer driver 
settings are not 
made.Make sure the applications paper size and orientation set-
tings match those of the printer driver. If a different paper size 
and orientation are set, select the same size and orientation.
A print instruc-
tion was issued 
from the com-
puter, but print-
ing did not start.User Authenti-
cation may have 
been set.User code management may have been set. Ask the ad-
ministrator about valid user codes. To print, the user code 
must be entered from the printer driver. Problem Cause Solution 
						

							Troubleshooting When Using the Printer Function
52
4
If the problem cannot be solved, contact your sales or service representative.
Printing by 
Bluetooth is 
slow. The number 
of jobs ex-
ceeds the ca-
pacity of the 
machine.
 A communi-
cation error 
might have 
occurred.
 Interference 
from 
IEEE802.11b 
(wireless 
LAN) devic-
es affects 
communica-
tion speed.
Bluetooth 
transmis-
sion speeds 
are not high. Reduce the number of jobs.
 Remove the machine from close proximity with 
IEEE802.11b wireless LAN devices. 
 If there are active IEEE802.11b wireless LAN devices 
or other Bluetooth devices nearby, relocate the ma-
chine or deactivate those devices.  Problem Cause Solution 
						

							53
5. Troubleshooting When
Using the Scanner Function
This chapter describes likely causes of and possible solutions for scanner func-
tion problems.
When Scanning Is Not Done As Expected
This section describes causes and remedies when scan results are not as expected.
Problem Cause Solution
The scanned image is 
dirty.The exposure glass, scanning 
glass, exposure glass cover, ADF 
or ARDF is dirty.Clean these parts. See p.97 “Main-
taining Your Machine”.
The image is distorted 
or out of position.The original was moved during 
scanning.Do not move the original during 
scanning.
The image is distorted 
or out of position.The original was not pressed flat 
against the exposure glass.Make sure that the original is 
pressed flat against the exposure 
glass.
The scanned image is 
upside down.The original was placed upside 
down. Place the original in the correct 
orientation. See “Placing Origi-
nals”, Copy Reference.
No image results from 
scanning.The original was placed with the 
front and back reversed.
When the original is placed direct-
ly on the exposure glass, the side 
to be scanned must face down. 
When the original is fed via the 
ADF or ARDF, the side to be 
scanned must face up. See “Plac-
ing Originals”, Copy Reference.
The scanned image 
contains white spaces.If you scan originals using func-
tions other than the network 
TWAIN scanner function, certain 
paper size and resolution settings 
may produce scanned images 
that are larger than the specified 
size because of margins being 
added to the sides.Scanning at a higher resolution 
may reduce the margins. 
						

							Troubleshooting When Using the Scanner Function
54
5When You Cannot Send Scanned Files
The following sections describe likely causes of and solutions for network deliv-
ery and e-mail sending-related problems.
When You Cannot Browse the Network to Send a Scanned File
This section describes likely causes of and possible solutions for the browser net-
work failing to operate when files are sent.
When the TWAIN Driver Cannot Be Started
This section describes likely causes of and possible solutions for the TWAIN
driver failing to operate.
The Network Delivery Function Cannot Be Used
This section describes likely causes of and possible solutions for the Network
Delivery function failing to operate.
Problem Cause Solution
The network cannot be 
browsed when specify-
ing the destination 
folder.The following machine settings 
may not be correct:
 IPv4 address
 Subnet MaskCheck the settings. See “Network 
Settings”, General Settings 
Guide.
Problem Cause Solution
The Scanner Properties 
dialog box cannot be 
displayed.Advanced encryption has been 
specified in the extended security 
setting.
For details about the extended securi-
ty setting, contact the administrator.
Problem Cause Solution
The network delivery 
function cannot be 
used.The delivery software may be an 
old version or a security setting 
may be specified.Contact the administrator.
The network delivery 
function cannot be 
used.The network delivery function 
setting is not correct.Specify it correctly. See “Settings 
Required to Use the Network De-
livery Scanner”, General Settings 
Guide.