Ricoh Mp 2000 Service Manual

							Operating Instructions
Troubleshooting
Read this manual carefully before you use this machine and keep it handy for future reference. For safe and correct use, be sure to read the
Safety Information in About This Machine before using the machine.
When the Machine Does Not Operate As Wanted
Troubleshooting When Using the Copy Function
Troubleshooting When Using the Facsimile Function
Troubleshooting When Using the Printer Function
Troubleshooting When Using the Scanner Function
Adding Paper and Replacing Toner
Clearing Misfeeds
Remarks1
2
3
4
5
6
7
8 
						

							Introduction
This manual contains detailed instructions and notes on the operation and use of this machine. For your
safety and benefit, read this manual carefully before using the machine. Keep this manual in a handy
place for quick reference.
Important
Contents of this manual are subject to change without prior notice. In no event will the company be li-
able for direct, indirect, special, incidental, or consequential damages as a result of handling or oper-
ating the machine.
Notes:
Some illustrations in this manual might be slightly different from the machine.
Certain options might not be available in some countries. For details, please contact your local dealer.
Depending on which country you are in, certain units may be optional. For details, please contact your
local dealer.
Caution:
Use of controls or adjustments or performance of procedures other than those specified in this manual
might result in hazardous radiation exposure.
Notes:
The model names of the machines do not appear in the following pages. Check the type of your ma-
chine before reading this manual. (For details, see “Machine Types”, About This Machine.)
 Type 1: MP 1600/Aficio MP 1600/IS 2316
 Type 2: MP 2000/Aficio MP 2000/IS 2320
Certain types might not be available in some countries. For details, please contact your local dealer.
Two kinds of size notation are employed in this manual. With this machine refer to the metric version.
For good copy quality, the supplier recommends that you use genuine toner from the supplier.
The supplier shall not be responsible for any damage or expense that might result from the use of parts
other than genuine parts from the supplier with your office products. 
Power Source
220 - 240V, 50/60Hz, 7A or more.
Please be sure to connect the power cord to a power source as shown above. For details about power
source, see p.95 “Power Connection”. 
						

							i
Manuals for This Machine
Refer to the manuals that are relevant to what you want to do with the machine.
Important
❒Media differ according to manual.
❒The printed and electronic versions of a manual have the same contents.
❒Adobe Acrobat Reader/Adobe Reader must be installed in order to view the
manuals as PDF files.
❒Depending on which country you are in, there may also be html manuals. To
view these manuals, a Web browser must be installed.
❖About This Machine
Be sure to read the Safety Information in this manual before using the machine.
This manual provides an introduction to the functions of the machine. It also
explains the control panel, preparation procedures for using the machine,
how to enter text, and how to install the CD-ROMs provided.
❖General Settings Guide
Explains User Tools settings, and Address Book procedures such as register-
ing fax numbers, e-mail addresses, and user codes. Also refer to this manual
for explanations on how to connect the machine.
❖Troubleshooting
Provides a guide to solving common problems, and explains how to replace
paper, toner, and other consumables.
❖Security Reference
This manual is for administrators of the machine. It explains security func-
tions that the administrators can use to protect data from being tampered
with, or prevent the machine from unauthorized use.
Also refer to this manual for the procedures for registering administrators, as
well as setting user and administrator authentication.
❖Copy Reference
Explains Copier functions and operations. Also refer to this manual for expla-
nations on how to place originals.
❖Facsimile Reference
Explains Facsimile functions and operations.
❖Printer Reference
Explains Printer functions and operations.
❖Scanner Reference
Explains Scanner functions and operations. 
						

							ii❖Network Guide
Explains how to configure and operate the machine in a network environ-
ment, and use the software provided.
This manual covers all models, and includes descriptions of functions and
settings that might not be available on this machine. Images, illustrations, and
information about operating systems that are supported might also differ
slightly from those of this machine.
❖Other manuals
• Quick Reference Copy Guide
 Quick Reference Fax Guide
 Quick Reference Printer Guide
 Quick Reference Scanner Guide
 PostScript3 Supplement
UNIX Supplement
 Manuals for DeskTopBinder Lite
 DeskTopBinder Lite Setup Guide
 DeskTopBinder Introduction Guide
Auto Document Link Guide
Note
❒Manuals provided are specific to machine types.
❒For “UNIX Supplement”, please visit our Web site or consult an authorized
dealer.
❒“PostScript3 Supplement” and “UNIX Supplement” include descriptions of
functions and settings that might not be available on this machine. 
						

							iii
TABLE OF CONTENTS
Manuals for This Machine ...................................................................................... i
How to Read This Manual ..................................................................................... 1
Symbols ..................................................................................................................... 1
Names of Major Options ............................................................................................ 1
1. When the Machine Does Not Operate As Wanted
Indicators ................................................................................................................ 3
Panel Tone .............................................................................................................. 4
When the Function Status Indicator Lights Up in Red ....................................... 5
When You Have Problems Operating the Machine............................................. 6
When a Job Is Not Performed ............................................................................... 9
2. Troubleshooting When Using the Copy Function
When a Message Is Displayed ............................................................................ 11
When You Cannot Make Clear Copies ............................................................... 13
When You Cannot Make Copies As Wanted ..................................................... 15
When Memory Is Full ............................................................................................... 17
3. Troubleshooting When Using the Facsimile Function
Adjusting the Volume .......................................................................................... 19
When a Message Is Displayed ............................................................................ 22
When You Cannot Send or Receive Fax Messages As Wanted ...................... 29
When Memory Is Full ............................................................................................... 33
When an Error Report Is Printed ........................................................................ 34
Turning Off the Main Power / In the Event of Power Failure............................ 35
When an Error Occurs Using Internet Fax ........................................................ 36
Error Mail Notification ............................................................................................... 36
Error Report (E-Mail) ................................................................................................ 36
Server-Generated Error E-mail ................................................................................ 36
4. Troubleshooting When Using the Printer Function
When a Message Is Displayed during Installation of the Printer Driver ......... 37
Windows 95/98/Me, Windows 2000 or Windows NT 4.0 ......................................... 37
Windows XP Professional or Windows Server 2003................................................ 37
Windows XP Home Edition ...................................................................................... 38
When a Message Is Displayed ............................................................................ 39
Status Messages...................................................................................................... 39
Alert Messages ........................................................................................................ 39
Printing the Error Log ............................................................................................... 41
When You Cannot Print ....................................................................................... 42
Other Printing Problems ..................................................................................... 45 
						

							iv
5. Troubleshooting When Using the Scanner Function
When Scanning Is Not Done As Expected ........................................................ 53
When You Cannot Send Scanned Files ............................................................. 54
When You Cannot Browse the Network to Send a Scanned File ............................ 54
When the TWAIN Driver Cannot Be Started ............................................................ 54
The Network Delivery Function Cannot Be Used..................................................... 54
Operations Are Not Possible When Messages Appear ........................................... 55
When a Message Is Displayed ............................................................................ 56
When a Message Is Displayed on the Display Panel............................................... 56
When a Message Is Displayed on the Client Computer........................................... 60
6. Adding Paper and Replacing Toner
Loading Paper ...................................................................................................... 65
Loading Paper into the Paper Trays ........................................................................ 65
Loading Paper into the Optional Paper Tray Unit .................................................... 67
Orientation-Fixed Paper or Two-Sided Paper .......................................................... 68
Changing the Paper Size ..................................................................................... 71
Changing the Paper Size in the Paper Tray............................................................. 71
Changing a Paper Size in the Optional Paper Tray Unit .......................................... 79
Adding Toner........................................................................................................ 84
Replacing Toner ....................................................................................................... 85
Sending Fax Messages When Toner Has Run Out ................................................. 86
Waste Toner............................................................................................................. 86
Replacing the Transmission Stamp Cartridge .................................................. 87
7. Clearing Misfeeds
Removing Jammed Paper ................................................................................... 89
8. Remarks
Where to Put Your Machine ................................................................................ 93
Machine Environment .............................................................................................. 93
Moving...................................................................................................................... 94
Power Connection .................................................................................................... 95
Access to the Machine ............................................................................................. 96
When Not Used for a Long Time.............................................................................. 96
Maintaining Your Machine .................................................................................. 97
Cleaning the Exposure Glass................................................................................... 97
Cleaning the Exposure Glass Cover ........................................................................ 98
Cleaning the ADF/ARDF .......................................................................................... 98
INDEX......................................................................................................... 99 
						

							1
How to Read This Manual
Symbols
This manual uses the following symbols:
Indicates important safety notes.
Ignoring these notes could result in serious injury or death. Be sure to read these
notes. They can be found in the “Safety Information” section of About This Machine.
Indicates important safety notes.
Ignoring these notes could result in moderate or minor injury, or damage to the
machine or to property. Be sure to read these notes. They can be found in the
“Safety Information” section of About This Machine.
Indicates points to pay attention to when using the machine, and explanations
of likely causes of paper misfeeds, damage to originals, or loss of data. Be sure
to read these explanations.
Indicates supplementary explanations of the machines functions, and instruc-
tions on resolving user errors.
This symbol is located at the end of sections. It indicates where you can find fur-
ther relevant information.
[ ]
Indicates the names of keys that appear on the machines display panel.
{ }
Indicates the names of keys on the machines control panel.
Names of Major Options
Major options of this machine are referred to as follows in this manual:
 Auto Document Feeder → ADF
 Auto Document Feeder capable of scanning both sides of a sheet → ARDF 
						

							2 
						

							3
1. When the Machine Does
Not Operate As Wanted
This section describes basic troubleshooting procedures that are applicable to all
functions of this machine.
Indicators
This section explains the indicators that light up when the machine requires the
user to remove misfed paper, add paper, or perform other procedures.
h: Error indicator Appears when there is a misfeed, a cover is left open, or 
another problem occurs. See p.89 “Clearing Misfeeds”.
B: Load Paper indicator Appears when paper-out condition occurs. See p.65 
“Loading Paper”.
D: Add Toner indicator Appears when toner runs out. See p.84 “Adding Toner”. 
						

							When the Machine Does Not Operate As Wanted
4
1Panel Tone
The following table explains the various beep patterns that the machine produc-
es to alert users about machine conditions.
Note
❒Users cannot mute the machines beep alerts. When the machine beeps to alert
users of a paper jam or toner request, if the machines covers are opened and
closed repeatedly within a short space of time, the beep alert might continue,
even after normal status has resumed.
Reference
For details about enabling or disabling beep alerts, see “General Features”,
General Settings Guide.
Beep pattern Meaning Cause
Two long beeps. Machine has warmed 
up.After cooling or being switched on, the 
machine has fully warmed up and is 
ready for use.
Single short beep. A valid operation is 
accepted.A control panel key was pressed, the 
machine was switched on, or a docu-
ment was placed on the ADF or ARDF.
Five short beeps repeated 
five times.Strong alert. Machine requires user attention. Paper 
might have jammed or toner might need 
replenishing.