Ricoh Mp 2000 Service Manual

							When the Function Status Indicator Lights Up in Red
5
1 When the Function Status Indicator Lights 
Up in RedIf a function key is lit in red, press the key to switch to the screen for the corre-
sponding function, and then follow the message that appears.
Note
❒If an error occurs in the function you are using, check the message that ap-
pears on the display panel, and then refer to “When a Message Is Displayed”
for the relevant function. 
Reference
p.11 “Troubleshooting When Using the Copy Function”
p.19 “Troubleshooting When Using the Facsimile Function”
p.37 “Troubleshooting When Using the Printer Function”
p.53 “Troubleshooting When Using the Scanner Function”
Problem Cause Solution
Documents and reports 
are not printed out.There is no copy paper left. Add more paper. See p.65 “Load-
ing Paper”.
An error has occurred. The function whose indicator is lit 
is defective.Record the code number shown 
in the display and contact your 
service representative. See 
“When a Message Is Displayed” 
of each chapter. You can use other 
functions normally.
The machine is unable to 
connect to the network.A network error has occurred.  Check the displayed message 
and take an appropriate ac-
tion. See “When a Message Is 
Displayed” of each chapter.
 Check that the machine is cor-
rectly connected to the net-
work, and that the machine is 
correctly set. See “Network 
Settings”, General Settings 
Guide.
 Contact the administrator.
 When the function key is still 
lit in red, even if you take the 
measures above, contact your 
service representative. 
						

							When the Machine Does Not Operate As Wanted
6
1When You Have Problems Operating the 
MachineThe following chart gives explanations of common problems and messages.
If other messages appear, follow the instructions displayed.
Problem Cause Solution
“
Please wait.” 
appears.This message appears when you 
turn on the operation switch or 
change the toner bottle.If the machine does not get start-
ed within 2 minutes, contact your 
service representative.
“
Please wait.” 
appears.If the machine has not been in use 
for a long time, it may take longer 
than normal to print or start up 
when switched on.Wait for the machine to get ready.
Although the copier 
screen appears when 
the machine is turned 
on using the main 
power switch, it cannot 
be switched to another 
screen by pressing the 
{Facsimile} or {Scan-
ner} key.Functions other than the copier 
function are not yet ready.Wait a little longer.
The machine has just 
been turned on and the 
User Tools screen is 
displayed, but the User 
Tools menu has items 
missing.Functions other than the copier 
function are not yet ready. Time 
required varies by function. 
Functions appear in the User 
Tools menu when they become 
ready for use.Wait a little longer.
The display is difficult 
to see.Screen contrast is not adjusted. Adjust the screens contrast so 
that you can see the display panel 
properly. See “General Features”, 
General Settings Guide.
The display is off. The machine is in Energy Saver 
mode.Turn on the operation switch.
The display is off. The operation switch is turned 
off.Turn on the operation switch.
Nothing happens 
when the operation 
switch is turned on.The main power switch is turned 
off.Turn on the main power switch.
The operation switch 
indicator continues 
blinking and does not 
turn off when pressed.The machine is communicating 
with external equipment.Check if the machine is communi-
cating with a computer. 
						

							When You Have Problems Operating the Machine
7
1
Original images are 
printed on the reverse 
side of the paper.You may have loaded the paper 
incorrectly.Load paper correctly. Load paper 
into Tray 1-4 with the print side 
up, and into the bypass tray with 
the print side down. See p.68 
“Orientation-Fixed Paper or 
Two-Sided Paper”.
Misfeeds occur frequently.The trays side fences may not be 
locked.Check the side fences are locked. 
See p.71 “Changing the Paper 
Size”.
Misfeeds occur frequently.The trays end fence may not be 
set properly.Check the end fence is set proper-
ly. See p.71 “Changing the Paper 
Size”.
Misfeeds occur frequently.You may have loaded paper of a 
size not shown on the paper size 
selector.Use Tray Paper Settings to set the 
paper size. See p.78 “Changing to 
a Size Other Than Indicated on 
the Paper Size Selector”.
An error message re-
mains, even if misfed 
paper is removed.When a misfeed message ap-
pears, it remains until you open 
and close the cover as required.
Paper is still jammed in the tray.Clear misfed paper, and then 
open and close the cover. See p.89 
“Removing Jammed Paper”.
Cannot print in duplex 
mode.You cannot use paper in the by-
pass tray for duplex printing.For duplex printing, select Tray 1-
4 in the copier mode or with the 
printer driver.
Cannot print in duplex 
mode.You have selected a tray that is set 
to [Off] for duplex printing in [Tray 
Paper Settings] under [System Set-
tings].Select a paper tray in [Tray Paper 
Settings] under [System Settings], 
and then press [OK]. Then, select 
[No Display (Plain Paper)] or [Recy-
cled Paper] for Paper Type, press 
[Duplex], and then select [On]. See 
“Tray Paper Settings”, General 
Settings Guide.
The user code entry 
screen is displayed.Users are restricted by user man-
agement.Enter the user code (up to eight 
digits), and then press the {OK} or 
{q} key.
The Authentication 
screen appears.Basic Authentication, Windows 
Authentication, LDAP Authenti-
cation or Integration Server Au-
thentication is set.Enter your login user name and 
user password. See “When the 
Authentication Screen is Dis-
played”, About This Machine.
“
Temperature 
Alert. Turn 
main power off, 
adjust room 
temp. and wait a 
while before 
restarting.
” ap-
pears, and printing is 
disabled.The temperature inside the ma-
chine is too high or too low.Locate the machine in an environ-
ment where the temperature re-
mains between 10 and 32°C. See 
p.93 “Where to Put Your Ma-
chine”. Problem Cause Solution 
						

							When the Machine Does Not Operate As Wanted
8
1
Note
❒If you cannot make copies as you want because of paper type, paper size, or
paper capacity problems, use recommended paper. See “Copy Paper”, About
This Machine.
“You do not have 
privileges to 
use this func-
tion.
” appears.The use of the function is restrict-
ed to authenticated users only.Contact the administrator.
Authentication failed. The entered login user name or 
password is not correct.
Ask the administrator for the correct 
login user name and password.
Authentication failed.Cannot access the authentication 
server when using Basic Authenti-
cation, Windows Authentication, 
LDAP Authentication, or Integra-
tion Server Authentication.Contact the administrator. Problem Cause Solution 
						

							When a Job Is Not Performed
9
1 When a Job Is Not Performed
If you cannot execute a function, it may be that the machine is being held up by
another function.
If you cannot execute a function, terminate any other functions currently active, and
then try executing the function again. In some cases, you can carry out another job (cop-
ier, facsimile, printer, or scanner) without canceling the current job being performed.
Performing multiple functions simultaneously like this is called “Multi-accessing”.
❖Combination Chart
…means that these functions can be used together.
…means that you can interrupt the current job with the function keys to pro-
ceed to a subsequent job.
…means that another job will automatically start after the current job is finished.
×…means that you must manually start another job after the current job is fin-
ished (i.e., these functions cannot be used together).
*1You can scan a document once the preceding job documents are all scanned.*2During parallel reception, any subsequent job is suspended until reception is completed.
Mode after you select Copy Facsimile Printer Scanner
TWAIN Transmission Operation
Transmission Reception
Receive Data
Print
Mode before you
select
Using the control panel
Copying
Scanning an Original for 
Memory Transmission
Memory Transmission
Immediate Transmission
Memory Reception
Printing Received Data
Printing
Using the control panel
Scanning
Scanning CopyUsing the control panel×× ×
Copying××
 *1  *1  *1 ×
Facsimile
Transmission Operation×× × ×
Transmission
Scanning an Original for 
Memory Transmission×××× × ×××
Memory Transmission××× ×
Immediate Transmission××××××× ×××
Reception
Memory Reception××× ×
Printing Received 
Data *2  *2  *2 ××
Printer
Receive Data
Print
Printing
Scanner
Using the control 
panel×××
Scanning *1  *1  *1 ×××
TWAIN
Scanning
×××××××× ××× 
						

							When the Machine Does Not Operate As Wanted
10
1
Note
❒If the machine is capable of executing multiple functions simultaneously,
specify which function should have priority in “Print Priority”. This setting is
factory-preset to “Display mode”. For setting of Printing Priority Function,
see “General Features”, General Settings Guide.
❒While printing is in progress, scanning a document using another function
may take more time. 
						

							11
2. Troubleshooting When
Using the Copy Function
This chapter describes likely causes of and possible solutions for copier function
problems.
When a Message Is Displayed
This section describes the machines main messages. If other messages appear,
follow the instructions they contain.
Important
❒For messages that are not listed here, see “When You Have Problems Operat-
ing the Machine”.
Message Cause Solution
Cannot detect 
original sizeImproper original is placed.  Select paper manually, not with 
the Auto Paper Select function, 
and do not use the Auto Re-
duce/Enlarge function. See 
“Originals”, Copy Reference.
Cannot detect 
original sizeImproper original is placed. Input the both horizontal and 
vertical sizes of the non-standard 
original.
Cannot detect 
original sizeImproper original is placed. Place the original on the exposure 
glass. See “Originals”, Copy Reference.
Cannot sort this 
size.The specified paper size is not 
available with the Sort function.This message appears when the by-
pass tray is selected. Use copy pa-
per that is not longer than 433 mm.
Cannot select 
Bypass Tray in 
current set-
ting.The specified function is not 
available with the bypass tray.Select a paper tray other than the 
bypass tray.
Original with 
this length can-
not be duplex 
scanned.The specified custom length is not 
available for duplex printing 
from the ARDF (eg. 2 Sided → 2 
Sided, 2 Sided → 1 Sided, 2 Sided 
→ Combine).Do not place originals that are 
longer than 433 mm.
Check original 
orientation.Original is not placed in a proper 
orientation.Change the orientation of the 
original.
Check paper 
size.Improper paper size is set. If you press the {Start} key, copy 
will start onto the selected paper.
Rotate Sort is 
unavailable 
with this paper 
size.A size of paper for which Rotate 
Sort is not available is selected.Select the proper paper size. See 
“Sort”, Copy Reference. 
						

							Troubleshooting When Using the Copy Function
12
2
Reference
p.6 “When You Have Problems Operating the Machine”
Cannot dup. copy 
this size.Duplex mode does not support 
the selected paper size.Duplex mode supports the fol-
lowing paper sizes: A3
L, 
B4 JIS
L, A4KL, B5 JISKL, 
A5
KL, 11×17L, 81/2×14L, 
81/4×14L, 81/2×11KL, 
71/4×101/2KL, 8×13L, 
81/2×13L, 81/4×13L, 8KL, 
16K
KL. Select one of these sizes.
Max. number of 
sets is nn.The number of copies exceeds the 
maximum copy quantity.You can change the maximum 
copy quantity. See “Copier Fea-
tures”, General Settings Guide.
Cannot copy. 
Original is be-
ing scanned by 
another func-
tion.The scanner function is in use. Cancel the current scan job. To do 
this, press the {Clear/ Stop} key on 
the scanner screen to display the 
message “
Clear/Stop key 
was pressed. Stop scan-
ning?
”, and then press [Stop].
You do not have 
privileges to 
use this func-
tion.The use of this function is restrict-
ed to authentified users only.Contact the administrator.
Authentication 
failed.The entered login user name or 
password is not correct.Ask the administrator for the correct 
login user name and password.
Authentication 
failed.Cannot access the authentication 
server when using Basic Authenti-
cation, Windows Authentication , 
LDAP Authentication, or Integra-
tion Server Authentication.Contact the administrator. Message Cause Solution 
						

							When You Cannot Make Clear Copies
13
2 When You Cannot Make Clear Copies
This section describes likely causes of and possible solutions for unclear copies.
Problem Cause Solution
Copies appear dirty. Image density is too dark. Adjust the image density. See 
“Adjusting Image Density”, 
Copy Reference.
Copies contain blots or 
are patchy.
The machine is not on a level surface.Place the machine on a stable and 
level surface. 
Make sure the machines environ-
ment meets requirements. See 
p.93 “Where to Put Your Ma-
chine”.
Copies contain blots or 
are patchy.The paper is creased, curled, or 
has blemishes.Smooth out the wrinkles from the 
paper, or replace it. See “Copy Pa-
per”, About This Machine.
If paper comes out curled, adjust 
the Output Tray. See “Originals”, 
Copy Reference.
Copies contain blots or 
are patchy.Image density is too light. Adjust the image density. See 
“Adjusting Image Density”, 
Copy Reference.
Copies contain blots or 
are patchy.The paper is damp.
Use paper that has been stored in 
the recommended temperature and 
humidity condition. See “Copy Pa-
per”, About This Machine.
Copies are too dark or 
too light.The correct paper type settings 
are not made.Check the paper loaded on the 
paper tray or bypass tray matches 
the paper type set on the display 
panel. See “Copy Paper”, About 
This Machine.
Copies are too dark or 
too light.The image was not printed on a 
suitable surface.Before printing on special paper, 
check its surface carefully. Print-
ing on non-print surfaces reduces 
print quality and can damage the 
machines internal components. 
See “Copy Paper”, About This 
Machine.
Copies are dirty. Use of non-recommended toner 
can result in loss of print quality 
and other problems. 
Use manufacturer-genuine toner. 
Contact your service representative.
The reverse side of an 
original image is copied. Image density is too dark. Adjust the image density. See 
“Adjusting Image Density”, 
Copy Reference. 
						

							Troubleshooting When Using the Copy Function
14
2
A shadow appears on 
copies if you use past-
ed originals.Image density is too dark. Adjust the image density. See 
“Adjusting Image Density”, 
Copy Reference.
Change the orientation of the original.
Put mending tape on the pasted area.
The same copy area is 
dirty whenever mak-
ing copies.The exposure glass, ADF or 
ARDF is dirty.Clean them. See p.97 “Maintain-
ing Your Machine”.
Copies are too light. Image density is too light. Adjust the image density. See 
“Adjusting Image Density”, 
Copy Reference.
Copies are too light. The paper is damp or rough.
Use the recommended paper. Also, 
use paper that has been stored in 
the recommended temperature and 
humidity conditions. See “Copy 
Paper”, About This Machine.
Contact your service representative.
Copies are too light. The toner bottle is almost empty. Add toner. See p.84 “Adding 
Toner”.
Parts of images are not 
copied.
The original is not placed correctly.Place originals correctly. See “Plac-
ing Originals”, Copy Reference.
Parts of images are not 
copied.The correct paper size is not selected.Select the proper paper size.
White lines appear. The exposure glass or scanning 
glass is dirty.Clean them. See p.97 “Maintain-
ing Your Machine”.
Copies are blank.
The original is not placed correctly.When using the exposure glass, 
place originals face down. When 
using the ADF or ARDF, place 
them face up.
A moiré pattern is pro-
duced on copies.Your original has a dot pattern 
image or many lines.Place the original on the exposure 
glass at a slight angle.
Black spots appear on 
the copy of a photo-
graphic print.Because of high humidity, the 
photographic print has stuck to 
the exposure glass.
Place the print on the exposure glass 
in either of the following ways:
 Place an OHP transparency on 
the exposure glass, and then 
place the print on top of the 
OHP transparency.
 Place the print on the expo-
sure glass, and then place two 
or three sheets of white paper 
on top of it. Leave the expo-
sure glass cover, ADF or 
ARDF open when copying. Problem Cause Solution