Ricoh Mp 2000 Service Manual

							When a Message Is Displayed
25
3
Check whether 
there are any 
network prob-
lems.
{14-01}
Cannot find the DNS server, SMTP 
server or folder for forwarding. Check that the DNS server 
IPv4 address is correctly pro-
grammed using Web Image 
Monitor. See the Web Image 
Monitors Help.
 Check that the host name or 
IPv4 address of the SMTP 
server is correctly pro-
grammed using Web Image 
Monitor. See the Web Image 
Monitors Help.
 Check that the SMTP server is 
correctly programmed using 
Web Image Monitor. See the 
Web Image Monitors Help.
 Check that the folder for 
transfer is correctly specified.
 Check that the computer in 
which the folder for transfer is 
specified is operating correctly.
 Check that the LAN cable is cor-
rectly connected to the machine.
 Check the network connection 
and radio wave status.
 Contact your network admin-
istrator. Message Cause Solution 
						

							Troubleshooting When Using the Facsimile Function
26
3
Check whether 
there are any 
network prob-
lems.
{14-09}E-mail transmission was refused 
by SMTP authentication, POP be-
fore SMTP authentication or login 
authentication of the computer in 
which the folder for forwarding is 
specified. Check that the user name and 
password for SMTP authenti-
cation or POP before SMTP 
authentication are correctly 
programmed from [File Trans-
fer] under [System Settings]. 
See “File Transfer”, General 
Settings Guide. You can also 
use the Web Image Monitor 
for confirmation. See the Web 
Image Monitors Help.
 Check that the user name and 
password of the E-mail Ac-
count are correctly pro-
grammed from [File Transfer] 
under [System Settings]. See 
“File Transfer”, General Set-
tings Guide. You can also use 
the Web Image Monitor for 
confirmation. See the Web Im-
age Monitors Help.
 Check that the user ID and 
password for the computer in 
which the folder for forward-
ing is specified are correctly 
programmed.
 Check that the folder for for-
warding is correctly specified.
 Check that the computer in 
which the folder for forwarding 
is specified is correctly operated.
 Contact the administrator.
Check whether 
there are any 
network prob-
lems.
{14-33}No machine e-mail address is 
programmed. Check that the machines e-
mail address is correctly pro-
grammed from [File Transfer] 
under [System Settings]. See 
“File Transfer”, General Set-
tings Guide. You can also use 
the Web Image Monitor for 
confirmation. See the Web Im-
age Monitors Help.
 Contact the administrator.
Check whether 
there are any 
network prob-
lems.
{15-01}No POP3/IMAP4 server address 
is programmed. Check that the host name or 
IPv4 address of the 
POP3/IMAP4 server is cor-
rectly programmed using the 
Web Image Monitor. See the 
Web Image Monitors Help.
 Contact the administrator. Message Cause Solution 
						

							When a Message Is Displayed
27
3
Check whether 
there are any 
network prob-
lems.
{15-02}Cannot log on to the 
POP3/IMAP4 server. Check that the user name and 
password of the E-mail Ac-
count are correctly pro-
grammed using [File Transfer] 
under [System Settings]. See 
“File Transfer”, General Set-
tings Guide. You can also use 
the Web Image Monitor for 
confirmation. See the Web Im-
age Monitors Help.
 Contact your network admin-
istrator.
Check whether 
there are any 
network prob-
lems.
{15-03}No machine e-mail address is 
programmed. Check that the machines e-
mail address is correctly pro-
grammed using [File Transfer] 
under [System Settings]. See 
“File Transfer”, General Set-
tings Guide. You can also use 
the Web Image Monitor for 
confirmation. See the Web Im-
age Monitors Help.
 Contact your network admin-
istrator.
Check whether 
there are any 
network prob-
lems.
{15-11}Cannot find the DNS server or 
POP3/IMAP4 server. Check that the DNS server 
IPv4 address is correctly pro-
grammed using Web Image 
Monitor. See the Web Image 
Monitors Help.
 Check that the POP3/IMAP4 
server is correctly pro-
grammed using Web Image 
Monitor. See the Web Image 
Monitors Help.
 Check the network connection 
and radio wave status.
 Check that the LAN cable is cor-
rectly connected to the machine.
 Contact your network admin-
istrator. Message Cause Solution 
						

							Troubleshooting When Using the Facsimile Function
28
3
Note
❒If “Check whether there are any network problems.” appears, the ma-
chine is not correctly connected to the network or the settings of the machine
are not correct. If you do not need to connect the machine to the network, you
can specify the setting so this message is not displayed, and then the {Facsim-
ile} key no longer lights. See “Parameter Setting”, General Settings Guide. If
you reconnect the machine to the network, be sure to set “Display” with User
Parameters. Otherwise, you cannot check the status of the network connection.
❒If the paper tray runs out of paper, “
Out of paper. Load it, then press
[Exit].
” appears on the display, add more paper. If there is paper left in the
other trays, you can receive documents as usual, even if the message appears
on the display. You can turn this function on or off with “Parameter Setting”.
See “Parameter Setting”, General Settings Guide.
Check whether 
there are any 
network prob-
lems.
{15-12}Cannot log on to the 
POP3/IMAP4 server. Check that the user name and 
password of the E-mail Ac-
count are correctly pro-
grammed from [File Transfer] 
under [System Settings]. See 
“File Transfer”, General Set-
tings Guide. You can also use 
the Web Image Monitor for 
confirmation. See the Web Im-
age Monitors Help.
 Check that the user name and 
password for POP before 
SMTP authentication are cor-
rectly programmed from [File 
Transfer] under [System Set-
tings]. See “File Transfer”, 
General Settings Guide. You 
can also use the Web Image 
Monitor for confirmation. See 
the Web Image Monitors 
Help.
 Contact your network admin-
istrator. Message Cause Solution 
						

							When You Cannot Send or Receive Fax Messages As Wanted
29
3 When You Cannot Send or Receive Fax 
Messages As Wanted
This section describes likely causes of and possible solutions for transmission
and reception-related problems.
❖Transmission/Reception
❖Transmission
Problem Cause Solution
Both transmission and 
reception are impossible.The modular cable may be dis-
connected.Make sure that the modular cable 
is correctly connected. See “Con-
necting the Machine to a Tele-
phone Line and Telephone”, 
General Settings Guide.
Both transmission and 
reception are impossible.The terminal adaptor setting is in-
correct.Check the setting.
Problem Cause Solution
Document appears 
blank at the other end.The original was placed upside 
down.Place it correctly. See “Placing 
Originals”, Facsimile Reference.
Transmission failed 
due to a “maximum e-
mail size” error.
The size of the Internet fax docu-
ment exceeds the maximum e-
mail size specified on the machine.Set [Maximum E-mail Size] under [E-
mail Settings] to [Off], or set the 
maximum e-mail size to a larger 
value. Then, re-send the docu-
ment. See “E-mail Settings”, Gen-
eral Settings Guide.
When using On Hook 
Dial or Manual Dial, 
”
Receiving...” 
appears and transmis-
sion is not allowed.If the machine fails to detect the 
size of the original when the 
{Start} key is pressed, it performs 
a receiving operation.Press [Original Size:], select the 
scanning area, and then resend 
the document. If you use On 
Hook Dial or Manual Dial fre-
quently, it is recommended that 
you set “Receive documents by 
pressing the {Start} key when 
originals are not set.” to “Off” in 
User Parameters. If this is set to 
“Off”, when using Manual Dial, 
you cannot receive by pressing 
the {Start} key. See “Parameter 
Setting”, General Settings Guide.
LAN-Fax Driver does 
not work.The entered login user name, 
password, or driver encryption 
key is incorrect.Check your login user name, 
password, or driver encryption 
key, and enter them correctly. 
Contact the administrator.
LAN-Fax Driver does 
not work.A high security level is set by the 
extended security function.Contact the administrator. 
						

							Troubleshooting When Using the Facsimile Function
30
3
❖Reception
Cannot cancel a Memo-
ry Transmission.The document is being scanned. Press the {Clear/Stop} key. See 
“Canceling a Transmission”, Fac-
simile Reference.
Cannot cancel a Memo-
ry Transmission.The document is being sent or it is 
in standby.Press the {Clear/Stop} key. See 
“Canceling a Transmission”, Fac-
simile Reference.
Cannot cancel an Im-
mediate Transmission.-Press the {Clear/Stop} key. See 
“Canceling a Transmission”, Fac-
simile Reference.
Cannot cancel Internet 
Fax transmission.-Press the {Clear/Stop} key. See 
“Canceling a Transmission”, Fac-
simile Reference.
Canceling Internet Fax transmis-
sion is possible only during scan-
ning. It is impossible during 
communication.
Although a group spec-
ification was set for the 
following, reception 
was not possible.
Forwarding, Forward-
ing of Special Sender, 
Email TX Result, rout-
ing email received via 
SMTP.The number of specified destina-
tions exceeds the maximum 
number that can be specified as a 
group.A maximum of 100 parties can be 
specified for a group. Check if 
there are over the specified num-
bers registered in the address 
book. If a group was registered in 
another group, transmission is 
canceled but an error message 
does not appear. See “Registering 
Names to a Group”, General Set-
tings Guide.
Problem Cause Solution
The machine failed to 
print received fax doc-
uments.If this happened when the Re-
ceive File indicator was lit, the pa-
per or toner might have run out, 
making printing impossible. Load paper into the paper 
tray.
Add toner.
 See “Substitute Reception”, Fac-
simile Reference.
The machine failed to 
print received fax doc-
uments.When the B Load Paper indica-
tor is lit.Load paper into the paper tray. 
See p.65 “Loading Paper”.
Reception is impossi-
ble, but transmission is 
possible.The toner has run out. Replace the toner bottle. See p.85 
“Replacing Toner”.
Reception is possible, but 
transmission is impossible.The terminal adaptor setting is in-
correct.Check the setting.
Transmission is possible, 
but reception is impossible.The terminal adaptor setting is in-
correct.Check the setting. Problem Cause Solution 
						

							When You Cannot Send or Receive Fax Messages As Wanted
31
3
❖Printing
Problem Cause Solution
Print is slanted. The trays side fences may not be 
locked.Check the side fences are locked. 
See p.71 “Changing the Paper 
Size”.
Print is slanted. The paper is fed in at a slant. Load the paper correctly. See p.65 
“Loading Paper”.
Print is slanted. The machines cover is open. Make sure the right and lower 
right covers are properly closed.
Misfeeds occur frequently.The number of sheets loaded ex-
ceeds the capacity of the machine.Load paper only as high as the 
upper limit markings on the side 
fences of the paper tray or bypass 
tray. See “Copy Paper”, About 
This Machine.
Misfeeds occur frequently.The paper is damp.Use paper that has been stored in 
the recommended temperature and 
humidity condition. See “Copy Pa-
per”, About This Machine.
Misfeeds occur frequently.The paper is too thick or too thin.Use recommended paper. See “Copy 
Paper”, About This Machine.
Misfeeds occur frequently.The copy paper is wrinkled or has 
been folded/creased.Use recommended paper. Use pa-
per that has been stored in the 
recommended temperature and 
humidity condition. See “Copy 
Paper”, About This Machine.
Copy paper becomes 
creased.Printed paper is used. Use recommended paper. Do not 
reuse copy paper that has been al-
ready printed onto. See “Copy 
Paper”, About This Machine.
Copy paper becomes 
creased.The paper is damp.
Use paper that has been stored in 
the recommended temperature and 
humidity condition. See “Copy Pa-
per”, About This Machine.
Copy paper becomes 
creased.The paper is too thin.Use recommended paper. See “Copy 
Paper”, About This Machine.
Printed images contain 
blots or are patchy.The machine is not on a level surface.The machine must be placed on a 
stable and level surface.
Check the environment of loca-
tion to select an appropriate loca-
tion. See p.93 “Where to Put Your 
Machine”.
Printed images contain 
blots or are patchy.The paper is creased, curled, or 
has blemishes.Straighten the paper if curled. Re-
place it if wrinkled or damaged. 
See “Copy Paper”, About This 
Machine.  
						

							Troubleshooting When Using the Facsimile Function
32
3
The image is too dark 
or too light.The correct paper type settings 
are not made.Check the paper loaded on the 
paper tray or bypass tray matches 
the paper type set on the display 
panel. See “Copy Paper”, About 
This Machine.
The image is too dark 
or too light.Using toner bottles not recom-
mended by the supplier or refill-
ing the toner bottle may degrade 
the print quality or cause a mal-
function.Use only toner bottles recom-
mended by the supplier.
Background of received 
images appears dirty. 
Images from the back of 
the page appear.Image density is too dark. Adjust scan density. See “Image 
Density (Contrast)”, Facsimile 
Reference.
Printed or sent images 
are spotty.The exposure glass, ADF or 
ARDF is dirty.Clean them. See p.97 “Maintain-
ing Your Machine”.
Received image is too 
light.When using moist, rough, or 
processed paper, areas of print 
may not be fully reproduced.Only use recommended paper. 
See “Copy Paper”, About This 
Machine.
Received image is too 
light.The paper is damp.
Use paper that has been stored in 
the recommended temperature and 
humidity condition. See “Copy Pa-
per”, About This Machine.
Received image is too 
light. The image density has been 
set too low.
 The original of the transmitted 
fax was printed on paper that 
is too thin. Increase the scanning density. 
See “Image Density (Con-
trast)”, Facsimile Reference.
 Ask the sender to reprint the 
original on thicker paper and 
fax it again.
Received image is too 
light.
When the D Add Toner indicator 
is lit, toner is beginning to run out.Replace the toner bottle soon. See 
p.85 “Replacing Toner”.
Other fax machines 
name is not correctly 
printed or displayed.When a destination is pro-
grammed in the Address Book 
using SmartDeviceMonitor for 
Admin or Web Image Monitor, in 
some languages, the pro-
grammed destination may not be 
printed or displayed correctly.Use ASCII characters (for exam-
ple: a-z, 0- 9). Problem Cause Solution 
						

							When You Cannot Send or Receive Fax Messages As Wanted
33
3
❖Others
When Memory Is Full
This section describes likely causes of and possible solutions for problems relat-
ed to full memory.
Problem Cause Solution
All fax documents 
stored in memory have 
been lost. Those docu-
ments include ones 
stored through Memory 
Transmission/Recep-
tion, Memory Lock, and 
Substitute Reception.All fax documents are lost from 
memory if the machine remains 
unpowered for approximately 12 
hours or longer.If any documents have been lost 
for this reason, a Power Failure 
Report is automatically printed 
when the machine is turned on. If 
fax documents stored for Memo-
ry Transmission have been lost, 
check the destinations and resend 
the documents. If fax documents 
received through Memory, Mem-
ory Lock or Substitute Reception 
have been lost, ask the senders to 
resend the documents. See p.35 
“Turning Off the Main Power / 
In the Event of Power Failure”.
The following func-
tions are not available: 
Forwarding, routing 
email received via 
SMTP.
This function is made unavailable 
by the enhanced security function.Contact the administrator.
Message Cause Solution
Exceeded max. 
memory capacity. 
Do you want to 
send the scanned 
data?The memory is full. If you press [Exit], the machine re-
turns to standby mode and starts 
transmitting the stored pages. 
						

							Troubleshooting When Using the Facsimile Function
34
3When an Error Report Is Printed
An Error Report is prin ted if a document cannot be su cces sfully sent or received.
Possible causes include a problem with the machine or noise on the telephone
line. If an error occurs during transmission, resend the original.
If an error occurs during reception, ask the sender to resend the document.
Note
❒If an error happens frequently, contact your service representative.
❒The “Page” column gives the total number of pages. The “Page not sent” or
“Page not received” column gives the number of pages not sent or received
successfully.
❒You can display a destination with the User Parameters. See “Parameter Set-
ting”, General Settings Guide.
❒You can display a sender name with the User Parameters. See “Parameter Set-
ting”, General Settings Guide.