Nortel Modular Ics 6.0 System Coordinator Guide

P0992640 03 Modular ICS 6.0 System Coordinator Guide
Programming Hunt Groups
The Hunt Groups feature allows a group of Norstar sets to be 
called by a single directory number ensuring that calls are 
easily routed to the appropriate group.
Hunt Groups are used in situations where a group of people 
performing the same task are required to answer a number of 
related phone queries. Some typical uses of Hunt Groups are:
a sales department answering questions on product prices 
or availability
a support...

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The Hunt Groups subheading in system programming is the 
area where programming changes are made to the following:
members of a group
member position in a group
what lines are assigned to a group
how incoming calls are distributed
how long the system looks for available members
where a call goes if all members are busy
Note:  Videophones should not be programmed as members of 
a Hunt Group. Hunt Groups allow one B...

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Adding or removing members from a group
Members of the group can be any Norstar or Business Series 
Terminal set, ISDN terminal, or portables. A Norstar set can 
be in more than one Hunt Group but is considered a member 
in each Hunt Group, increasing the total number of members 
in the system.
There can be only one appearance of the same Hunt Group on 
a set. Hunt Group DNs cannot be members of other Hunt 
Groups. A DN...

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Modular ICS 6.0 System Coordinator Guide P0992640 03
Moving members of a group
Member order within a Hunt Group is important. The member 
order determines how a call is routed through a Hunt Group.
1. Place the appropriate programming overlay on the set you 
are using to do programming.
2. Press ²¥¥ÛßßÜÝÝ (CONFIG). The 
display shows Password:.
3. Press ÛÜßÝß (ADMIN). The display shows 
Terminals&Sets.
4. Press ‘ until the display shows System 
prgrming.
5. Press ≠. The...

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Assigning or unassigning lines to a group
Configure the prime set for a Hunt Group line to None to avoid 
delayed ring transfer of external Hunt Group calls to the prime 
set before the Hunt Group can receive the call.
A line can be assigned to only one group.
1. Place the appropriate programming overlay on the set you 
are using to do programming.
2. Press ²¥¥ÛßßÜÝÝ (CONFIG). The 
display shows Password:.
3. Press ÛÜßÝß...

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Assigning a distinctive ring pattern to a Hunt Group
You can assign distinctive ring patterns to your Hunt Group so 
that calls can be rated in priority for the group. These 
distinctive ring patterns, have the same characteristics as for 
line and extension distinctive ring patterns.
The Hunt Group distinctive ring pattern determines how a call 
will ring within the Hunt Group. If members of the group have 
ring patterns...

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Setting the distribution mode
There are three modes of call distribution:
Broadcast—rings each set in the group simultaneously. 
Calls are handled one at a time, while succeeding calls 
calls are queued. As soon as a call is picked up, the call 
next in the queue is presented immediately to the group.
In Broadcast mode, a single incoming call rings 
simultaneously at all the sets in a group. This way, all 
receptionists...

168 / Programming Hunt Groups
Modular ICS 6.0 System Coordinator Guide P0992640 03
1. Place the appropriate programming overlay on the set you 
are using to do programming.
2. Press ²¥¥ÛßßÜÝÝ (CONFIG). The 
display shows Password:.
3. Press ÛÜßÝß (ADMIN). The display shows 
Terminals&Sets.
4. Press ‘ until the display shows System 
prgrming.
5. Press ≠. The display shows Hunt groups.
6. Press ≠. The display shows Show group.
7. Enter the Hunt Group number you want to program (1-30).
8. Press ≠. The...

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4. Press ‘ until the display shows System 
prgrming.
5. Press ≠. The display shows Hunt groups.
6. Press ≠. The display shows Show group.
7. Enter the Hunt Group number you want to program (1-30).
8. Press ≠. The display shows Member DNs:.
9. Press ‘ until the display shows Hunt delay.
10. Press CHANGE
 to select the setting: 1, 2, 3, 4, 5, 6, 7, 8, 
9, 10.
11. Press ¨ to exit or ‘ to continue programming.
Programming busy...

170 / Programming Hunt Groups
Modular ICS 6.0 System Coordinator Guide P0992640 03
1. Place the appropriate programming overlay on the set you 
are using to do programming.
2. Press ²¥¥ÛßßÜÝÝ (CONFIG). The 
display shows Password:.
3. Press ÛÜßÝß (ADMIN). The display shows 
Terminals&Sets.
4. Press ‘ until the display shows System 
prgrming.
5. Press ≠. The display shows Hunt groups.
6. Press ≠. The display shows Show group.
7. Enter the Hunt Group number you want to program (1-30).
8. Press ≠. The...