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Nortel Modular Ics 6.0 System Coordinator Guide

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a SWCA call. The number of SWCA keys that can be assigned 
will depend on available buttons on the telephone. T7316 and 
T7324N telephones provide the broadest use of this feature. 
Companion, M7000/T7000 and M7100N/T7100 telephones 
do not have line or intercom buttons, therefore, they cannot be 
assigned SWCA lines. 
Your system administrator can configure the SWCA line 
buttons during the initial telephone configuration, in...

Page 102

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Modular ICS 6.0 System Coordinator Guide P0992640 03
When you put a call on hold, the system can react in one of two 
ways if you have SWCA keys defined:
when you put the call on Hold, the call transfers to a free 
SWCA key and all the other extensions with 
corresponding SWCA keys display a flashing indicator 
beside the button. The call can be picked up at any other 
extension. If the call automatically transferred to a SWCA 
key when it was answered, then this option puts the...

Page 103

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Outgoing calls
When you make an outgoing call using the intercom key on 
your telephone, the call is automatically transferred to the first 
available SWCA key. Solid indicators appear beside the 
intercom button and the SWCA key on your telephone. All 
other telephones in the group also see a solid indicator beside 
the SWCA key, indicating that the line for that key is in use. If 
you put the call on hold (or press the SWCA...

Page 104

104 / Transferring calls
Modular ICS 6.0 System Coordinator Guide P0992640 03
Using Callback
When you direct a call you have answered to another 
telephone, the system monitors the call to make sure it is 
answered. If no one answers the call within a set length of 
time, the system directs it back to you.
Callback generates a variety of displays. Most occur after a set 
delay and are listed in the index. Some occur immediately if 
the telephone to which you are directing a call is out of service 
or...

Page 105

P0992640 03 Modular ICS 6.0 System Coordinator Guide
Forwarding your calls
Forwarding your calls to another Norstar telephone
Use this feature to forward your calls within your system or 
network.
1. Press ²Ý.
2. Enter the number of the internal telephone to which you 
want your calls forwarded. 
Use Line Redirection to forward calls outside the system. Line 
redirection takes precedence over Call Forward.
Canceling Call Forward
1. Press ²£Ý.
Using Call Forward at your telephone
When you use ²Ý, all...

Page 106

106 / Forwarding your calls
Modular ICS 6.0 System Coordinator Guide P0992640 03
If a call is forwarded, it does not ring but the line indicator 
flashes on your telephone. You can answer the call by pressing 
the button next to the flashing indicator.
Overriding Call Forward
If you call someone who has their calls forwarded to you, your 
call rings at that set telephone even though they are forwarding 
their calls to you.
Changing the automatic Call Forward settings for a 
telephone
Call forwarding...

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Line Redirection takes precedence over Forward no answer.
For instructions for changing Forward no answer refer to 
Change where a call goes when there is no answer on page 37.
Changing the delay before a call is forwarded
You can assign the number of times that the incoming call 
rings at your telephone before the call is forwarded. To 
estimate the delay time in seconds, multiply the number of 
rings by six. 
For...

Page 108

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Modular ICS 6.0 System Coordinator Guide P0992640 03
DND on Busy
When you are busy on a call and a second call comes in, your 
telephone rings softly to alert you to the second call. If you 
find this second ring distracting, you can have the system 
prevent a second call from disturbing you by assigning Do Not 
Disturb (DND) on Busy to your extension. 
When DND on Busy is turned on for the set, internal and 
private network callers hear a busy tone instead of ringing 
when...

Page 109

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Call Forward and Voice Mail
If you want a voice mail system to pick up unanswered calls 
automatically, do either of the following:
use the internal number of your voice mail as the 
destination when you program Forward no Answer and 
Forward on busy
make the ring delay greater than the delay used by your 
voice mail system, if your voice messaging system or 
service automatically retrieves calls
Displays
Line Redirection...

Page 110

110 / Forwarding your calls
Modular ICS 6.0 System Coordinator Guide P0992640 03
You cannot use the Line Redirection feature on an M7100 or 
a T7100 set, or on a telephone connected to an ATA.
Turning on Line Redirection
Follow these steps to turn on Line Redirection on your set:
1. Press ²¡Ý.
2. Select the outgoing line to be used for redirected calls.
3. Enter the number to which calls are redirected. 
Refer to the list below for suggestions.
4. Select the lines to be redirected.
In step 3, you can...
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