Nortel Modular Ics 6.0 System Coordinator Guide
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Transferring calls / 101 P0992640 03 Modular ICS 6.0 System Coordinator Guide a SWCA call. The number of SWCA keys that can be assigned will depend on available buttons on the telephone. T7316 and T7324N telephones provide the broadest use of this feature. Companion, M7000/T7000 and M7100N/T7100 telephones do not have line or intercom buttons, therefore, they cannot be assigned SWCA lines. Your system administrator can configure the SWCA line buttons during the initial telephone configuration, in...
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102 / Transferring calls Modular ICS 6.0 System Coordinator Guide P0992640 03 When you put a call on hold, the system can react in one of two ways if you have SWCA keys defined: when you put the call on Hold, the call transfers to a free SWCA key and all the other extensions with corresponding SWCA keys display a flashing indicator beside the button. The call can be picked up at any other extension. If the call automatically transferred to a SWCA key when it was answered, then this option puts the...
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Transferring calls / 103 P0992640 03 Modular ICS 6.0 System Coordinator Guide Outgoing calls When you make an outgoing call using the intercom key on your telephone, the call is automatically transferred to the first available SWCA key. Solid indicators appear beside the intercom button and the SWCA key on your telephone. All other telephones in the group also see a solid indicator beside the SWCA key, indicating that the line for that key is in use. If you put the call on hold (or press the SWCA...
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104 / Transferring calls Modular ICS 6.0 System Coordinator Guide P0992640 03 Using Callback When you direct a call you have answered to another telephone, the system monitors the call to make sure it is answered. If no one answers the call within a set length of time, the system directs it back to you. Callback generates a variety of displays. Most occur after a set delay and are listed in the index. Some occur immediately if the telephone to which you are directing a call is out of service or...
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P0992640 03 Modular ICS 6.0 System Coordinator Guide Forwarding your calls Forwarding your calls to another Norstar telephone Use this feature to forward your calls within your system or network. 1. Press ²Ý. 2. Enter the number of the internal telephone to which you want your calls forwarded. Use Line Redirection to forward calls outside the system. Line redirection takes precedence over Call Forward. Canceling Call Forward 1. Press ²£Ý. Using Call Forward at your telephone When you use ²Ý, all...
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106 / Forwarding your calls Modular ICS 6.0 System Coordinator Guide P0992640 03 If a call is forwarded, it does not ring but the line indicator flashes on your telephone. You can answer the call by pressing the button next to the flashing indicator. Overriding Call Forward If you call someone who has their calls forwarded to you, your call rings at that set telephone even though they are forwarding their calls to you. Changing the automatic Call Forward settings for a telephone Call forwarding...
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Forwarding your calls / 107 P0992640 03 Modular ICS 6.0 System Coordinator Guide Line Redirection takes precedence over Forward no answer. For instructions for changing Forward no answer refer to Change where a call goes when there is no answer on page 37. Changing the delay before a call is forwarded You can assign the number of times that the incoming call rings at your telephone before the call is forwarded. To estimate the delay time in seconds, multiply the number of rings by six. For...
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108 / Forwarding your calls Modular ICS 6.0 System Coordinator Guide P0992640 03 DND on Busy When you are busy on a call and a second call comes in, your telephone rings softly to alert you to the second call. If you find this second ring distracting, you can have the system prevent a second call from disturbing you by assigning Do Not Disturb (DND) on Busy to your extension. When DND on Busy is turned on for the set, internal and private network callers hear a busy tone instead of ringing when...
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Forwarding your calls / 109 P0992640 03 Modular ICS 6.0 System Coordinator Guide Call Forward and Voice Mail If you want a voice mail system to pick up unanswered calls automatically, do either of the following: use the internal number of your voice mail as the destination when you program Forward no Answer and Forward on busy make the ring delay greater than the delay used by your voice mail system, if your voice messaging system or service automatically retrieves calls Displays Line Redirection...
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110 / Forwarding your calls Modular ICS 6.0 System Coordinator Guide P0992640 03 You cannot use the Line Redirection feature on an M7100 or a T7100 set, or on a telephone connected to an ATA. Turning on Line Redirection Follow these steps to turn on Line Redirection on your set: 1. Press ²¡Ý. 2. Select the outgoing line to be used for redirected calls. 3. Enter the number to which calls are redirected. Refer to the list below for suggestions. 4. Select the lines to be redirected. In step 3, you can...