Nortel Modular Ics 6.0 System Coordinator Guide

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P0992640 03 Modular ICS 6.0 System Coordinator Guide
Using Call Queuing
²¡âÚ
If you have more than one call ringing at your telephone, use 
this feature code to choose the call that has the highest priority.
Call Queuing answers incoming external calls before callback, 
camped, and transferred calls. 

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P0992640 03 Modular ICS 6.0 System Coordinator Guide
Transferring calls
Using the transfer feature
Transfer allows you to direct a call to a telephone in your 
Norstar system, within the network, or external to the network.
Transferring a call
1. Press ²àâ.
2. Call the person to whom you want to transfer the call.
3. If you want to talk to the person to whom you are 
transferring the call, wait for them to answer, and speak to 
them before proceeding.
4. When you are ready to complete the transfer, press...

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If you have an auxiliary ringer programmed to ring for calls on 
an external line, and you transfer a call on that line without 
announcing the transfer, the auxiliary ringer rings for the 
transferred call.
Transferring external calls
If an external call is transferred to a busy telephone, or not 
answered after a few rings, the call automatically rings again 
at the telephone from which it was transferred, and the display...

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Canceling a transfer
You can reconnect to the person you are trying to transfer at 
any time before the transfer is complete.
1. Press ²£àâ or CANCL
. 
2. If you are not reconnected to your original call, press ¨ 
and then press the line key of the original call, which is 
now on hold.
Displays
You are talking to the person you want to 
transfer the call to. Press
 RETRY if you decide 
to transfer the call to someone else. Press...

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Using Camp-on
You can transfer an external call to another telephone within 
the system, even if all of its lines are busy. 
1. Press ²¡Û.
2. Dial the number of the telephone you want to camp the call 
to.
Camped calls appear on a line button on the receiving 
telephone, if one is available. If there is no line button 
available, you receive a message on the display and hear Camp 
tones.
Each set can handle only one camped call...

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 Displays
You tried to camp a call to a telephone that 
already has a camped call. The call has 
come back to you. Press th e
 CALLBACK 
button or the line button to reconnect to the 
call. 
On the M7100 or  the T7100 set,  just pick up 
the receiver.
The person to whom you redirected a call 
has Do Not Disturb active on the telephone. 
The call has come back to you. Press the
 
CALLBACK button or the line button to 
reconnect...

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Parking a call
You can suspend a call so that it can be retrieved from any 
telephone in your system.
1. Press ²àÝ.
2. Use the Page feature (²ßâ) or press PAGE
 to 
announce the retrieval code displayed by your telephone.
Retrieving a parked call
1. Select an internal line. 
On an M7100 or a T7100 set, pick up the receiver.
2. Dial the Call Park retrieval code.
Using Call Park
When you park a call, the system assigns one of 25...

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Station Module (ASM). Analog telephones or devices cannot 
use the other Call Park codes.
Your installer or customer service representative programs 
both the Call Park prefix and the delay before parked calls are 
returned to the originating telephone. External calls parked for 
longer than the programmed delay are returned to your 
telephone.
Call Park can be disabled by your installer or customer service 
representative....

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Using system-wide call appearance (SWCA)
This feature allows a call to maintain an appearance on the 
System Wide Call Appearance (SWCA) buttons to a group of 
users for the life of the call. SWCA codes can be assigned to 
up to 16 program buttons with indicators on each telephone in 
a group. 
See “Programming a feature code onto a memory button” on 
page 139 for general information about setting or changing 
key programming...