Nortel Modular Ics 6.0 System Coordinator Guide

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P0992640 03 Modular ICS 6.0 System Coordinator Guide
Displaying Call Information for a call on hold
1. Press ²¡ÚÚ. The display reads ˆSelect a call.
2. Select the line on hold. Information about the call is 
displayed.
3. Press £ or VIEW
 to display more information about an 
external call.
Making Call Display information appear automatically
Each telephone that rings for an external line can display Call 
Display information for that line. After the call is answered, 
Call Display...

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You need the programming template found at the front of this 
guide. See Getting started with Norstar on page 13 for more 
information.
1. Press ²¥¥ÛßßÜÝÝ.
2. Press ÛÜßÝß (the default System Coordinator 
password).
3. Press ≠ and enter the internal number of the 
telephone you want to program.
4. Press ≠.
5. Press ‘ four times.
6. Press ≠.
7. Choose a setting at 1stDisplay:
 using the CHANGE button. 
The choices are Name, Numbr or...

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P0992640 03 Modular ICS 6.0 System Coordinator Guide
To use Call Pickup (Directed Pickup), the telephone must be 
ringing. If, for example, the auxiliary ringer is ringing, but the 
call is not ringing at a telephone, the call cannot be answered 
using Directed Pickup. It must be answered normally at a 
telephone that has a flashing indicator for the call, or by using 
Trunk Answer. You can answer a call that is ringing because 
someone has transferred the call to a telephone and the...

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first followed by calls on the prime line and, finally, calls on 
internal lines.
Changing a telephone pickup group
Telephones can be put into and taken out of pickup groups.
You need the programming template found at the front of this 
guide. See Getting started with Norstar on page 13 for more 
information.
1. Press ²¥¥ÛßßÜÝÝ.
2. Press ÛÜßÝß (the default System Coordinator 
password).
3. Press ≠ and enter the internal number of...

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P0992640 03 Modular ICS 6.0 System Coordinator Guide
Trunk Answer
The Trunk Answer feature allows you to answer a ringing call 
anywhere in the system from any telephone in the system. The 
line you are answering does not have to appear or ring at the 
telephone you are using.
Trunk Answer works only with calls that are ringing on lines 
for which a Ringing Service schedule is active and if Trunk 
Answer is enabled by your installer or customer service 
representative. 
Answering a...

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Answer buttons
You can use an Answer button to monitor calls on another 
person’s telephone. All calls to the monitored Norstar 
telephone appear on the Answer button. 
Answer buttons are useful for attendants who monitor 
incoming calls for one or several other people. For example, a 
secretary may have appearances for three different bosses on 
her answer buttons. Once a call for boss A is answered by the 
secretary, the...

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If more than one call is ringing at a telephone, the first call 
appears on the attendant Answer button. Any subsequent calls 
appear on intercom buttons, if they are available.
Creating a Conference Call
You can talk to two people at once.
1. Make sure you have two calls, one active and one on hold.
2. Press ²Ü.
3. Press the appropriate button to retrieve the held call. 
This is automatic on the M7100 and T7100 telephones.
You can...

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Disconnecting one party
You can disconnect one party from a conference and continue 
talking to the other. 
You can activate this feature on all Norstar and Business 
Series terminals except for M7100 or T7100 models.
1. Press the line button of the call that you want to disconnect. 
The call that you want to keep is automatically put on hold. 
2. Press ¨. The call is disconnected.
3. Press the line button of the held call to speak...

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Putting a conference on hold
You can put a conference on hold, allowing the other two 
people to continue speaking to each other by pressing ³.
You can reconnect to the conference by pressing either of the 
held line buttons. For the M7100 telephone, press ³. 
Splitting a conference
You can talk with one person while the other person is on hold.
You can activate this feature on all Norstar and Business 
Series terminals except for...

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system, one of the callers must have called you on a disconnect 
supervised line, or the call is be disconnected.
Displays
Listening to a call as a group
To allow people in your office to listen in on a call using 
Group Listening, press ²¡âÛ.
You hear the voice of the caller through the speaker of your 
set. Continue to speak to the caller through the telephone 
receiver. The microphone of your set is off, so the caller does 
not...