Nortel Call Pilot 150 Telephone Admin Instructions Manual
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Chapter 6 Custom Call Routing 61 CallPilot 150 Telephone Administration Guide An example of a CCR Tree Mailbox To be included on our mailing list leave your name and address after the tone. Destination: PREVSub-menu To place an order press ⁄ To speak to the order desk press ¤ Sub-menu To leave an order request press ⁄ To speak to the sales manager press ¤ To hear about our sales contest press ‹ Transfer Transfers the call to the Service department. Home node To place an order press...
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62 Chapter 6 Custom Call Routing P0919416 03
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63 CallPilot 150 Telephone Administration Guide Chapter 7 Working with CCR Trees Building a CCR Tree To b u i l d a C C R Tr e e 1Create the Home node. The Home node can be either a Menu node or an Information node. If the Home node is an Information node: record an Information message If the Home node is a Menu node: create the sub-nodes. The sub-nodes can be: — Menu sub-nodes — Information nodes — Mailbox nodes — Transfer nodes 2Assign the CCR Tree to a Greeting Table. You can assign a CCR Tree...
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64 Chapter 7 Working with CCR Trees P0919416 03 Creating a Home node Begin to build a CCR Tree by creating a Home node. Create a Home menu node if you want to give callers a list of options. Create an Information message Home node if you want callers to disconnect after they hear the Information message. To create a Home node 1Press ≤·°‹. Enter the System Administrator Mailbox number and password, and then press OK . 2Press OTHR . 3Press CCR . 4Press ADMIN . 5Enter a Tree number from 1 to 8 and...
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Chapter 7 Working with CCR Trees 65 CallPilot 150 Telephone Administration Guide Adding nodes to the Home node If you create a CCR Tree with a Home menu node, and you have more choices than you can conveniently fit in the Home menu, you can create sub-nodes. To create sub-node menus, add a Menu node to your Home menu node. If the Home node is an Information node, you cannot add a sub-node and the call disconnects automatically after the Information message plays. After you determine how many...
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66 Chapter 7 Working with CCR Trees P0919416 03 Adding a Menu node Create a Menu node to organize choices for your callers, or when you have more choices than can fit on one menu. You can add a menu node to a CCR Tree at any time. To add a Menu node 1Press ≤·°‹. Enter the System Administrator Mailbox number and password, and then press OK . 2Press OTHR . 3Press CCR . 4Press ADMIN . 5Enter the number of the CCR Tree you want to add a Menu node to and press OK . 6If you have assigned the CCR Tree to...
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Chapter 7 Working with CCR Trees 67 CallPilot 150 Telephone Administration Guide 14Press END. 15Press SAVE . 16Press YES . 17This display appears briefly. 18Press ® to end the session. Path: RETRY END OK Tree: x SAVE PRINT QUIT Save as tree x YES OTHR QUIT Tree saved CCR Admin ADMIN
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68 Chapter 7 Working with CCR Trees P0919416 03 Adding an Information node An Information node is an Information mailbox that you add to a CCR Tree. You can use an Information mailbox to give callers information such as specials, company events, business hours or price lists. You can add an Information node to a CCR Tree at any time. To add an Information node 1Press ≤·°‹. Enter the System Administrator Mailbox number and password, and then press OK . 2Press OTHR . 3Press CCR . 4Press ADMIN ....
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Chapter 7 Working with CCR Trees 69 CallPilot 150 Telephone Administration Guide 13Select a destination: press PREV if you want to return the caller to the previous menu or press HOME if you want to return the caller to the Home node or press DISC if you want to disconnect the call. For more information on destinations refer to “Destination types” on page 60. 14Press END . 15Press SAVE . 16Press YES . 17This display appears briefly. 18Press ® to end the session. Destination? PREV HOME...
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70 Chapter 7 Working with CCR Trees P0919416 03 Adding a Mailbox node Adding a mailbox node gives callers a mailbox where they can leave a message or listen to an Information message, depending on the mailbox type. You create a Mailbox node by giving it a Path number and assigning a mailbox number. You can add a Mailbox node to a CCR Tree at any time. A mailbox cannot receive messages until it is initialized. For information on initializing mailboxes, see “Initializing a mailbox” on page 24. To...