Nortel Call Pilot 150 Telephone Admin Instructions Manual

41
CallPilot 150 Telephone Administration Guide
Chapter 5
Setting up the Automated Attendant
About the Automated Attendant
The Automated Attendant answers your company’s incoming phone lines with a prerecorded 
greeting selected from the Greeting Table, according to the time of day.
You can record and assign different greetings to the Greeting Table. You can specify which 
greetings play for particular lines. For example, you can program the system so that callers hear 
one greeting when they call the...

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Greeting Tables
Greeting Tables store the recordings played by the Automated Attendant to incoming callers. 
CallPilot has four Greeting Tables.
You can record a total of 40 Company Greetings, but only four greetings can be assigned to a 
Greeting Table at any one time. You can assign the same four greetings to each table, or you can 
assign unique greetings for each table.
This table shows an example of how you can assign Greetings.
We...

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CallPilot 150 Telephone Administration Guide
About Company Greetings
Before you record your Company Greetings, decide what type of greetings you want to use for the 
incoming phone lines, and what you want the greetings to say. There are four greeting times that 
reflect the Morning, Afternoon, Evening and Non-business hours. You can prepare four greetings, 
or you can use the same greeting for each time of day. As you record the greetings, number them...

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Recording a Greeting
Do not use Handsfree to record your company Greetings.
Speak directly into the phone handset.
To record a company Greeting
1Press ≤·°‹.
Enter the System Administrator Mailbox number and password,
and then press OK
.
2Press AA
.
3Press GRTG
.
4Press GRTG
.
5Enter the number of the Greeting you want to record (from 1 to 40) 
and press OK
.
6Press REC
. At the tone, record your greeting.
Do not hang up the handset when you...

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CallPilot 150 Telephone Administration Guide
Setting up a Greeting Table
To set up a Greeting Table you:
 can record a Custom prompt if you want to replace the Automated Attendant Menu
 assign Greetings for each time of day to the Greeting Tables
 assign a language preference if you use bilingual operation
 assign a Greeting Table Attendant
 assign a CCR Tree
 set your company’s Business Hours
Note: You must build a CCR Tree before you can assign...

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To set up a Greeting Table
1Press ≤·°‹.
Enter the System Administrator Mailbox number and password,
and then press OK
.
2Press AA
.
3Press TABLE
.
4Enter a Greeting Table number from 1 to 4 and press OK
.
5Press CHNG
.
6Press REC
.
At the tone, record your primary Custom prompt. Speak slowly and 
clearly, at a pace that is easy to understand.
7Press OK
.
8To accept the recording, press OK
or
to re-record the prompt press, RETRY
.
9Press OK...

Chapter 5  Setting up the Automated Attendant    47
CallPilot 150 Telephone Administration Guide
15 Press NEXT.
16Press CHNG
.
17Enter the extension of the Greeting Table Attendant.
18Press NEXT
.
To return the Greeting Table Attendant back to 
none after an 
extension has been entered, you must press CHNG
 and then £.
19Press NEXT
.
You must build a CCR Tree before you can assign it to a Greeting 
Table. For more information, refer to “Building a CCR Tree” on 
page 63.
20Press NEXT
.
21Press NEXT
....

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32Press CHNG.
33Enter the Non-business start time and press AM
 or PM.
34Press DAY
.
35Repeat steps 23 through 34 for each day of the week.
36Press • to return to the 
Auto Atdt Admin display and continue 
setting up Greeting Tables
or
press ® to end the session.
Mo nonb:  pm
CHNG        DAY       NEXT
Enter hhmm:
RETRY        AM            PM
Mo nonb:   pm
CHNG        DAY
       NEXT
Tu morn:

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CallPilot 150 Telephone Administration Guide
Configuring line answering
CallPilot can answer all of your incoming lines, or just the lines you specify. Before CallPilot can 
answer an incoming line, you must assign the line and set the Answer status to Yes. Each line you 
add is answered by Greeting Table 1, unless you specify another table.
To configure how a line is answered
1Press ≤·°‹.
Enter the System Administrator Mailbox number and password,
and...

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Changing line configuration
You can view or change the answer status of any line that is added to CallPilot.
To change or view how a line is answered
1Press ≤·°‹.
Enter the System Administrator Mailbox number and password,
and then press OK
.
2Press AA
.
3Press LINES
.
4Enter the line number and press OK
.
5Use the NEXT
 and CHNG buttons to view the assigned lines or change 
the answer status.
You can press • to return to step 4 and select a...