Nortel Call Pilot 150 Telephone Admin Instructions Manual

Chapter 5  Setting up the Automated Attendant    51
CallPilot 150 Telephone Administration Guide
Assigning the number of rings before CallPilot answers
You can assign the system to answer incoming calls after a specified number of rings. The number 
of rings ranges from 0 to 12. If you leave the number of rings at zero, the system answers 
immediately.
For lines equipped with Calling Line Identification (CLID), you must set the number of rings to 
two or more if you use analog lines. CLID is not provided...

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Setting up Touchtone Gate
With Touchtone Gate incoming calls can be routed more quickly.
With Touchtone Gate you can have the standard voice prompt play or you can record your own 
custom prompt. If you choose the standard prompt, the following prompt plays after your company 
greeting: “If you are calling from a tone dial telephone, please press ⁄ now. If you are a pulse 
dialing caller or if you are calling from a rotary dial phone, please...

Chapter 5  Setting up the Automated Attendant    53
CallPilot 150 Telephone Administration Guide
6Press NEXT to choose the custom voice prompt
or
press CHNG
 to disable Touchtone Gate.
7Press CHNG
 to change the custom voice prompt Greeting number
or
press OK to accept the custom voice prompt Greeting number and 
go to step 11.
8Enter the custom voice prompt Greeting number and press OK
.
9Press OK
 to accept the new Greeting number.
10Press ® to end the session.
TT gate:custom
CHNG...

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About the CLID Routing Table
Set up a CLID Table to control how calls are routed based on the Caller Identification of callers. To 
use a CLID Table, your incoming lines must be equipped with Caller Identification service.
If an incoming call has a CLID value that matches one of the entries in the CLID Table, the call is 
directed according to the CLID Routing Table rather than the Greeting Table. After the call is 
directed, the call...

Chapter 5  Setting up the Automated Attendant    55
CallPilot 150 Telephone Administration Guide
To route a phone number
1Press ≤·°‹.
Enter the System Administrator Mailbox number and password,
and then press OK
.
2Enter ⁄⁄.
3Press ADD
.
4Enter the phone number or the leading digits of a phone number
(up to 13 digits) and press OK
.
Each phone number assigned to the CLID Routing Table must be 
unique.
5Choose a destination.
To route the phone number to a Greeting Table:
Press TABLE
 Enter a Greeting...

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To change or delete a phone number in the CLID Routing Table
1Press ≤·°‹.
Enter the System Administrator Mailbox number and password,
and then press OK
.
2Enter ⁄⁄.
3Press CHNG
.
4Enter the phone number you want to change or delete and press OK
.
5Press CHNG
 and follow the display prompts to change the phone 
number.
Each phone number assigned to the CLID Routing Table must be 
unique
or
press NEXT
 to view the next phone number in the...

57
CallPilot 150 Telephone Administration Guide
Chapter 6
Custom Call Routing
About Custom Call Routing
With Custom Call Routing (CCR) you can replace Automated Attendant menus with a CCR Tree 
that offers callers additional choices. Callers who reach a CCR Tree hear the CCR Home node 
immediately after the Company Greeting.
CCR Trees contain paths that callers navigate using their telephone dialpad. By selecting an option 
from the prompts callers can:
 hear an Information Message
 leave a message in...

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Planning and designing a CCR Tree
To plan and design a CCR Tree you:
 determine the frequently-called departments and extensions that you can include in a CCR 
Tree
 make a list of the goods and services you want to mention in Information messages
 create the mailboxes that you will add to a CCR Tree for callers to leave messages in
 determine destination types
 record the prompts and messages
By default, a caller can press · to hear prompts in an...

Chapter 6  Custom Call Routing    59
CallPilot 150 Telephone Administration Guide
Information Messages
An Information Message is a message you record to tell callers about information about goods or 
services available from your company. You can tell callers about information such as sales, 
specials, company events, business hours, price lists, and shipping times. For example:
We’re pleased to announce the arrival of the new FaxEasy line of fax machines. FaxEasy is easy to 
operate and produces top...

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Mailbox nodes
You can create Mailbox nodes to give callers a mailbox where they can leave a message.
For example:
You have reached the Ideal Office Machines Order Desk mailbox. After the tone, leave your name, 
address, telephone number, and the number of the item you want to order. Thank you.
Transfer nodes
You can create Transfer nodes to transfer callers to an extension or an external number.
Destination types
The destination is where callers go after...