Nortel Call Pilot 150 Telephone Admin Instructions Manual

Chapter 9  CallPilot operations    91
CallPilot 150 Telephone Administration Guide
Resetting the System Administrator password
You can reset the System Administrator password if you forget it. This is the password that you 
use for administrative functions. The default password is 0000. After you reset the System 
Administrator password, you must log on and change the password immediately to prevent a 
security breach.
To reset the System Administrator password
14When the system is initialized, the...

92    Chapter 9  CallPilot operations
P0919416 03
Operator settings
With the Operator settings you can:
 set the Operator status to On or Off
 change the Operator password
 reset the Operator password
 set the Business Status
 assign CallPilot Line answering
 change Automated Attendant Status
Setting the Operator status
Set the Operator status to Yes when your receptionist or operator is available to respond to callers. 
Set the Operator status to No when your receptionist or designated operator...

Chapter 9  CallPilot operations    93
CallPilot 150 Telephone Administration Guide
Changing the Operator password
You can change the Operator password at any time. It must be between four and eight digits, and 
cannot begin with a zero.
To change the Operator password
Resetting the Operator password
You can reset the Operator password if it is forgotten. Resetting the Operator password 
resets the 
Operator password to the default of fl‡‹‡¤°fl‡ (Operator).
1Press ≤·°¤.
2Enter the Operator password, or the...

94    Chapter 9  CallPilot operations
P0919416 03
Changing the Operator default extension
When callers request to speak to your company Receptionist or Operator, CallPilot transfers the 
call to the Operator’s extension. You can change the receptionist or designated Operator extension 
number. Callers can request to speak to your company receptionist or designated Operator if the 
Automated Attendant voice prompt announces the option and the Operator Status is set to Yes.
To change the Operator default...

Chapter 9  CallPilot operations    95
CallPilot 150 Telephone Administration Guide
To set the Business Status
Changing greetings or the Business Status from a remote 
telephone
You can change a greeting or the Business Status from the dialpad of external tone dial telephone. 
You must do remote administration through the System Administrator Mailbox. For information 
about remote administration, refer to the CallPilot Reference Guide.
Setting up line answering
CallPilot can answer all your Central Office...

96    Chapter 9  CallPilot operations
P0919416 03
Setting the Automated Attendant status
The Automated Attendant plays after the Company Greeting and after a caller leaves a message in 
a mailbox. The Automated Attendant gives callers a list of options such as entering a mailbox 
number, accessing the Company Directory or reaching the Operator. You can turn the default 
Automated Attendant off at any time and record a customized menu prompt. For more information 
about recording customized menu prompts,...

Chapter 9  CallPilot operations    97
CallPilot 150 Telephone Administration Guide
CallPilot default system options
You can change these default CallPilot system options:
 Language Availability
 Group List leading digit
Voicemail
 Company Directory
 Outdialing
 General Delivery Mailbox
 Software Keycode Administration
 External Mailbox Initialization
Language availability
You can disable or enable the CallPilot bilingual option that is assigned during installation.
You can change the Primary...

98    Chapter 9  CallPilot operations
P0919416 03
Group List leading digit
When CallPilot is installed, a number from 0 to 9 is assigned as the Group List leading digit.
The default Group List leading digit is 9, and 901 to 999 is your range of Group Lists.
You can change the Group List leading digit. If you change the leading digit to 5, the Group List 
numbers change to 501 to 599. The Group List numbers are always three digits long.
To change the Group List leading digit
7Press CHNG to toggle the...

Chapter 9  CallPilot operations    99
CallPilot 150 Telephone Administration Guide
Vo i c e m a i l
Voicemail is enabled by default. You can disable or re-enable voicemail at any time. When 
voicemail is enabled, callers who reach an extension that is not answered or is busy transfer
to the extension’s mailbox.
If you disable voicemail:
 external callers cannot leave a message in a mailbox
 external callers who use the Automated Attendant can still access Information Mailboxes
or press ‚ to reach the...

100    Chapter 9  CallPilot operations
P0919416 03
Company Directory
The Company Directory is an internal voice and text list of the names of mailbox owners with 
initialized mailboxes who are included in the directory. Callers can use the Company Directory to 
search for mailboxes by a recorded or a text name. The Company Directory is enabled by default.
You can set whether callers can search the Company Directory by first name, last name or first and 
last names. For example, if a caller enters James,...