Nortel Call Pilot 150 Telephone Admin Instructions Manual

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CallPilot 150 Telephone Administration Guide
Resetting the System Administrator password
You can reset the System Administrator password if you forget it. This is the password that you 
use for administrative functions. The default password is 0000. After you reset the System 
Administrator password, you must log on and change the password immediately to prevent a 
security breach.
To reset the System Administrator password
14When the system is initialized, the display shows:
System ready
and
Exit
and then shows the time and date.
1Press ≤·°fi.
2Press ·.
3Press ‡‹‡‹°‡fl‡‡·‹ (Resetsmpswd)
and press OK
 or £.
4Press YES
 or £.
System ready
Exit
Set: xxxx
                               NEXT
Pswd:
RETRY                        OK
Reset Password:
YES
                           NO 
						

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Operator settings
With the Operator settings you can:
 set the Operator status to On or Off
 change the Operator password
 reset the Operator password
 set the Business Status
 assign CallPilot Line answering
 change Automated Attendant Status
Setting the Operator status
Set the Operator status to Yes when your receptionist or operator is available to respond to callers. 
Set the Operator status to No when your receptionist or designated operator goes for a break, 
lunch, or leaves in the afternoon.
When the Operator Status is set to No, a caller who requests an Operator is informed the Operator 
is not available, and is transferred to the Automated Attendant to dial another extension or leave a 
message.
To set the Operator status
1Press ≤·°¤.
2Enter the default operator password fl‡‹‡¤°fl‡ 
(Operator)
and press OK
.
To change the Operator password, see “Changing the Operator 
password” on page 93.
3Press CHNG
 to select Y or N.
4Press ® to end the session.
Pswd:
RETRY                        OK
Atdt avail: N
CHNG                      NEXT 
						

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Changing the Operator password
You can change the Operator password at any time. It must be between four and eight digits, and 
cannot begin with a zero.
To change the Operator password
Resetting the Operator password
You can reset the Operator password if it is forgotten. Resetting the Operator password 
resets the 
Operator password to the default of fl‡‹‡¤°fl‡ (Operator).
1Press ≤·°¤.
2Enter the Operator password, or the default Operator password 
fl‡‹‡¤°fl‡ (Operator) and press OK
.
3Press ‡.
4Enter a new Operator password between 4 and 8 digits
and press OK
.
5Press ® to end the session.
1Press ≤·°fi.
2Press ‡.
3Press ‡‹‡‹°fl‡‹‡‡‡·‹ (Resetoperpswd)
and press OK
 or £.
4Press YES
 or £.
Pswd:
RETRY                        OK
Atdt avail: N
CHNG                      NEXT
Pswd:
RETRY                        OK
Atdt avail: N
CHNG                      NEXT
Set: xxxx
                               NEXT
Pswd:
RETRY                        OK
Reset Password:
YES                           NO 
						

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Changing the Operator default extension
When callers request to speak to your company Receptionist or Operator, CallPilot transfers the 
call to the Operator’s extension. You can change the receptionist or designated Operator extension 
number. Callers can request to speak to your company receptionist or designated Operator if the 
Automated Attendant voice prompt announces the option and the Operator Status is set to Yes.
To change the Operator default extension
Callers who request the Operator are transferred to the new extension. If the Operator does not 
answer, the call is transferred to the General Delivery Mailbox.
Setting the Business Status
The Business Status setting overrides the Morning, Afternoon, and Evening Greeting Tables.
If you set the Business Status to Yes, greetings are played according to the time scheduled in the 
Greeting Tables. For example, if Business Status is set to Yes, the Morning, Afternoon and 
Evening Greetings play automatically according to the start times programmed in the Greeting 
Ta b l e s .
When the receptionist sets the Business Status to No at the end of the business day or prior to the 
weekend, the Non-business hours Greeting plays until the receptionist sets the Business Status to 
Ye s .
Have the receptionist or designated Operator change the Business Status to Yes in the morning 
when your company opens. At the end of the business day, have the Receptionist or designated 
Operator set the Business Status to No.1Press ≤·°¤.
2Enter the Operator password and press OK
.
3Press NEXT
 until you see the display in step 4.
4Press CHNG
.
5Enter the Operator extension.
6Press ® to end the session.
Pswd:
RETRY                        OK
Atdt avail: Y
CHNG                      NEXT
Atdt: xxx
CHNG                          OK
Ext:
RETRY                    QUIT
Atdt: xxx
CHNG                      NEXT 
						

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To set the Business Status
Changing greetings or the Business Status from a remote 
telephone
You can change a greeting or the Business Status from the dialpad of external tone dial telephone. 
You must do remote administration through the System Administrator Mailbox. For information 
about remote administration, refer to the CallPilot Reference Guide.
Setting up line answering
CallPilot can answer all your Central Office (CO) lines included in line configuration. You can 
designate whether or not CallPilot answers your company lines. When Answer Lines is enabled, 
CallPilot answers the incoming calls and presents each caller with the Company Greeting and the 
Automated Attendant menu. When Answer Lines is disabled, CallPilot does not answer incoming 
calls. Your receptionist must answer and route incoming calls.
For more information about line configuration, refer to “Configuring line answering” on page 49.
To assign Answer Lines
1Press ≤·°¤.
2Enter the Operator password and press OK
.
3Press NEXT
.
4Press CHNG
 to toggle between Y and N.
5Press ® to end the session.
1Press ≤·°¤.
2Enter the Operator password and press OK
.
3Press NEXT
.
4Press NEXT
.
5Press CHNG
.
If you set Answer Lines to N the display shows:Disabling...
If you set Answer Lines is set to Y the display shows: Enabling...
6Press ® to end the session.
Pswd:
RETRY                        OK
Atdt avail: Y
CHNG                     NEXT
Business open: N
CHNG
                      NEXT
Pswd:
RETRY                        OK
Atdt aval: N
CHNG                      NEXT
Business open: N
CHNG                      NEXT
Answer lines? N
CHNG                      NEXT 
						

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Setting the Automated Attendant status
The Automated Attendant plays after the Company Greeting and after a caller leaves a message in 
a mailbox. The Automated Attendant gives callers a list of options such as entering a mailbox 
number, accessing the Company Directory or reaching the Operator. You can turn the default 
Automated Attendant off at any time and record a customized menu prompt. For more information 
about recording customized menu prompts, refer to “About Company Greetings” on page 43.
When the Return to Automated Attendant status is set to No, callers do not have any options after 
they leaving a message. Callers hear the voice prompt “Message delivered. Exiting the system, 
good-bye”, and the call ends.
You can set the Automated Attendant prompt to No to prevent callers from having lengthy 
CallPilot sessions, or if you use CallPilot behind a private exchange system.
To change the Automated Attendant status
1Press ≤·°‹.
2Enter the System Administrator Mailbox number and password, 
then press OK
.
3Press AA
.
4Press GRTG
.
5Press AA
.
6Press CHNG
.
If you select N callers cannot return to the Automated Attendant 
Menu prompt after they leave a message.
7Press ® to end the session.
Log:
QUIT        RETRY       OK
Admin
MBOX         AA        OTHR
Auto Atdt Admin
GRTG     T A BL E      L INES
Greeting admin
GRTG                        AA
Return to AA: Y
CHNG                     NEXT 
						

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CallPilot default system options
You can change these default CallPilot system options:
 Language Availability
 Group List leading digit
Voicemail
 Company Directory
 Outdialing
 General Delivery Mailbox
 Software Keycode Administration
 External Mailbox Initialization
Language availability
You can disable or enable the CallPilot bilingual option that is assigned during installation.
You can change the Primary Language on a bilingual CallPilot system.
If you disable bilingual operation or change the Primary Language choice on a bilingual system 
the change affects:
 the language designations for Greetings that are assigned to the Automated Attendant
 voice prompt selections for callers who use the Automated Attendant
 voice prompt selections for callers who transfer to mailbox greetings
To change the language availability and the Primary and 
Alternate Languages
1Press ≤·°‹.
Enter the System Administrator mailbox number and password, 
and then press OK
.
2Press 
¤.
This option does not appear as a display button option.
3Press CHNG
 if you want to toggle the bilingual option between Y 
and N.
Steps 4 and 5 appear only if you have the bilingual option enabled.
4Press NEXT
 if you want to change the primary language.
5Press CHNG
 to toggle the primary language choices.
In this example, North American English is the primary language.
6Press NEXT
.
Log:
QUIT        RETRY        OK
Admin
MBOX         AA       OTHR
Bilingual:Y
CHNG                      NEXT
Bilingual:Y
CHNG                      NEXT
Prim lang:   NAEng
CHNG                      NEXT
Prim lang:   NAEng
CHNG                      NEXT 
						

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Group List leading digit
When CallPilot is installed, a number from 0 to 9 is assigned as the Group List leading digit.
The default Group List leading digit is 9, and 901 to 999 is your range of Group Lists.
You can change the Group List leading digit. If you change the leading digit to 5, the Group List 
numbers change to 501 to 599. The Group List numbers are always three digits long.
To change the Group List leading digit
7Press CHNG to toggle the secondary language choices.
In this example, North American Spanish is the secondary 
language.
8Press ® to end the session.
Note: You cannot change the Group List leading digit to a number that conflicts with 
mailbox numbers. For example, if your company has mailboxes ranging from 500 to 720, 
you cannot choose 5, 6 or 7 as the Group List leading digit.
1Press 
≤·°‹.
Enter the System Administrator mailbox number and password, 
and then press OK
.
2Press ¤.
This option does not appear as a display button option.
3Press NEXT
.
4Press NEXT
.
5Press NEXT
.
6Press NEXT
.
7Press CHNG
.
8Enter the new leading digit and press OK.
9Press ® to end the session.
Sec lang:    NASpa
CHNG                      NEXT
Log:
QUIT        RETRY        OK
Admin
MBOX        AA        OTHR
Bilingual:Y
CHNG                     NEXT
Prim lang:   xxx
CHNG                     NEXT
Sec lang:    xxx
CHNG                     NEXT
Group lists:Y
CHNG                     NEXT
Leading digit:  9
CHNG                      NEXT
Leading digit:
RETRY                        OK 
						

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Vo i c e m a i l
Voicemail is enabled by default. You can disable or re-enable voicemail at any time. When 
voicemail is enabled, callers who reach an extension that is not answered or is busy transfer
to the extension’s mailbox.
If you disable voicemail:
 external callers cannot leave a message in a mailbox
 external callers who use the Automated Attendant can still access Information Mailboxes
or press ‚ to reach the Operator
 Subscribers can still record and send messages from their mailbox to other CallPilot mailboxes
 CallPilot users still can leave a message in a mailbox using the Leave Message feature 
(≤·°‚)
 CallPilot users still can transfer internal calls to another mailbox using the Voicemail Transfer 
feature (≤·°fl)
To enable or disable voicemail
1Press ≤·°‹.
Enter the System Administrator mailbox number and password, 
and then press OK
.
2Press ›.
This option does not appear as a display button option.
3Press CHNG
 to toggle between Y and N.
4Press ® to end the session.
Log:
QUIT        RETRY        OK
Admin
MBOX         AA        OTHR
Voice Mail:Y
CHNG                      NEXT 
						

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Company Directory
The Company Directory is an internal voice and text list of the names of mailbox owners with 
initialized mailboxes who are included in the directory. Callers can use the Company Directory to 
search for mailboxes by a recorded or a text name. The Company Directory is enabled by default.
You can set whether callers can search the Company Directory by first name, last name or first and 
last names. For example, if a caller enters James, the names Jesse James and James Bond appear if 
the Company Directory option specifies both first and last names.
If you disable the Company Directory:
the DIR
 button option does not appear on two line display telephones when a subscriber sends 
a message from their mailbox or uses the Leave Message feature (≤·°‚)
 the prompt “Press £ to use the Directory” does not play:
 to callers who use the Automated Attendant
 to subscribers who send a message from their mailbox or use the Leave Message feature 
(≤·°‚)
To enable or disable the Company Directory
1Press ≤·°‹.
Enter the System Administrator mailbox number and password, 
and then press OK
.
2Press ›.
This option does not appear as a display button option.
3Press NEXT
.
4Press NEXT
 to choose a search mode
or
press  CHNG
 to toggle between Y and No.
5Press OK
 to search by first name
or
press CHNG
 to select last name or first and last names.
6Press ® to end the session.
Log:
QUIT        RETRY       OK
Admin
MBOX         AA        OTHR
Voice Mail:Y
CHNG                     NEXT
Dir avail:Y
CHNG                      NEXT
Match: Firstname
CHNG                         OK