Nortel Call Pilot 150 Telephone Admin Instructions Manual

							Chapter 3  CallPilot mailboxes    21
CallPilot 150 Telephone Administration Guide
Mailbox properties
Apart from mailbox Class of Service settings, you can change these mailbox properties:
Company Directory
Message Waiting Notification
Outdial route
Alternate extensions
Express Messaging Line
Call Screening
Mailbox properties are not included in a Class of Service. When you add a mailbox, you can 
change these options without changing the Class of Service.
Company Directory
The Company Directory is an internal list that contains the names of mailbox owners with 
initialized mailboxes who are assigned to the directory.
When you add a mailbox, you determine whether the mailbox appears in the Company Directory. 
Even if you do not include a mailbox in the Company Directory the mailbox owner must still 
record their name when they initialize their mailbox.
Message Waiting Notification
Message Waiting Notification gives subscribers a visual indication on their telephone display that 
they have new messages. Message Waiting Notification displays 
Message for you on a 
subscriber’s display telephone when they have a message.
Message Waiting Notification is enabled by default. When you create Guest Mailboxes, do not 
enable Message Waiting Notification. Guest Mailboxes do not have an operating extension.
Outdial route
The Outdial route determines which line or line pool the system uses when a subscriber uses:
 the Reply feature to reply to a message left by an external caller
 Off-premise Message Notification
 Outbound Transfer
The default for Outdial route is None. The values available are None, Line, Pool or Route. Until 
you assign a line or line pool as the Outdial route for a mailbox, the mailbox owner can use the 
Reply feature to reply to calls from internal extensions only, Off-premise Message Notification for 
internal extensions only and Outbound Transfer for internal extensions only.
When you assign an Outdial route, the dialing is done by the extension the system is connected to, 
not by the display telephone. 
						

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You can apply dialing restrictions to display telephones and the extensions connected to the 
system. For more information on restricting outdialing refer to “Restricting outdialing” on page 
23.
If you set the Outdial route to anything but None, there is a potential for unauthorized 
long-distance dialing. You can prevent this by creating outdialing restrictions.
Alternate extensions
You can assign up to two alternate extensions to each Subscriber Mailbox. If a caller dials the main 
extension (the mailbox that has alternate extensions assigned), the call rings at the main extension 
only.
Only extensions that do not have a mailbox assigned can be used as an alternate extension. There 
are no default alternate extensions for Subscriber mailboxes.
Alternate extensions receive the same Message Waiting Indication and Caller Display information 
as the primary extension. Subscribers can use the Open Mailbox feature (≤·°⁄) from 
alternate extensions to access messages from their primary extension.
Subscribers can use the Interrupt feature (≤·°‡) on an alternate extension the same way 
the same way they use ≤·°‡ on a primary extension.
Express Messaging Line
When you create a Subscriber mailbox, you can assign an Express Messaging Line to it. Instead of 
assigning an extension number to the Subscriber mailbox, assign an Express Messaging Line. If 
you assign an Express Messaging Line, voice calls are left in the Subscriber Mailbox without 
ringing at the set. Inform the subscriber that they should frequently check their mailbox for 
messages because they do not receive Message Waiting Notification.
The line used for Express Messaging must be between 1 and 500. Give the corresponding seven 
digit phone number associated with the line you assign as the Express Messaging Line to the 
subscriber. For example, if line 20 is the Express Messaging Line and the corresponding phone 
number is 555-2424, give this phone number to the subscriber. After you assign a line to a 
mailbox, you cannot use the line for another function until you remove it from the mailbox.
The prime set for the Express Messaging Line must be set to the voicemail DN. For more 
information refer to your system documentation. The Express Messaging default is none. 
Note: The exception to this is if alternate extensions are assigned an Answer DN for the 
main extension. Answer DNs are assigned to extensions in system programming.
For more information refer to your system documentation. 
						

							Chapter 3  CallPilot mailboxes    23
CallPilot 150 Telephone Administration Guide
Call Screening
Call Screening lets subscribers determine who is calling before they accept a call. Call Screening 
is useful if there is no Caller ID available. The system records the caller’s name, calls the 
subscriber’s telephone, announces the name of the caller and offers options such as accepting the 
call or taking a message.
Call Screening applies to external calls dialed by callers using the extension dialing facilities of the 
Automated Attendant or Custom Call Routing (CCR). Call Screening does not apply to internal 
calls, or external calls routed using a CCR Transfer node or placed to a mailbox owner’s dedicated 
line. If a caller is calling from a line for which the mailbox owner has recorded a Personal Mailbox 
Greeting, Call Screening is bypassed and the call transfers without delay.
If Call Screening is enabled, CallPilot calls a mailbox owner’s telephone that is call forwarded.
The default for Call Screening is No, which means that unless subscribers have Calling Line 
Identification (CLID) they cannot determine who is calling before they answer the call.
Restricting outdialing
You can apply dialing restrictions to Nortel Networks Business Series Terminals and the 
extensions connected to CallPilot 150.
To restrict outdialing
Do one of the following:
 In system programming, assign dialing restrictions to the extension numbers that CallPilot is 
connected to. This restricts all outdialing calls including external transfers from CCR trees, 
Off-premise Message Notification and Outbound Transfers. Outdialing is done by the 
extension that CallPilot is connected to. For more information refer to your system 
documentation.
 In system programming, assign dialing restrictions to the extension of the subscriber. For 
additional information, refer to your system documentation.
 In system programming, assign dialing restrictions to the lines used for outdialing. For 
additional information, refer to your system documentation. 
						

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Initializing a mailbox
Initializing a mailbox prepares the mailbox to receive messages. A mailbox cannot receive and 
store messages and does not appear in the Company Directory until it is initialized.
Initializing a mailbox involves:
 choosing a password from four to eight digits long that does not start with zero
 changing the default password to the new password
 recording the mailbox owner’s name in the Company Directory
To initialize a mailbox
1Press ≤·°⁄.
2Log on by following the voice prompts.
3This display appears briefly to indicate that you must change your 
password.
4Enter a new password from four to eight digits long that does not 
start with zero.
Press OK
 or £.
5Reenter your new mailbox password and press OK
 or £.
6At the tone, record your name in the Company Directory.
Include your mailbox number in the recording, For example, “Pat 
Smith, mailbox 5813.”
Press OK
 or £ to end the recording.
7Press OK
 or £ to accept the recording
or
press PLAY
 or ⁄ to listen to the recording
or
press RETRY
 or ¤ to re-record your name.
8Press ® to end the session.
Must change pswd
Pswd:
RETRY                       OK
Again:
RETRY                       OK
Record name:
RETRY                       OK
Accept name:
RETRY      PLAY         OK 
						

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CallPilot 150 Telephone Administration Guide
Chapter 4
Working with mailboxes
Adding a Subscriber mailbox
Assign all Subscriber mailboxes mailbox numbers that begin with the same digit. This helps you to 
identify the mailbox type. If the system times out before you enter all the values for a mailbox, use 
the procedures in “Changing a mailbox” on page 32 to finish setting up the mailbox.
To add a Subscriber mailbox
1Press ≤·°‹.
Enter the System Administrator Mailbox number and password,
and then press OK
.
2Press MBOX
.
3Press ADD
.
4Enter the mailbox number.
5Press OK
.
6Enter the extension number.
7Enter a Class of Service from 1 to 16.
8Enter the mailbox owner’s last name, press ££, enter the mailbox 
owner’s first name or initial, and then press OK
.
The name can be a maximum of 16 characters.
For information on entering names using the telephone dialpad, 
refer to “Using the dialpad” on page 12.
9Press YES
 if you want the Subscriber’s name to be included in the 
Company Directory.
10Press YES
 if you want the Subscriber to have Message Waiting 
Notification.
11Press NEXT
 if you do not want to assign outdialing and go to step 15
or
press CHNG
.
Log:
QUIT        RETRY       OK
Admin
MBOX
        AA         OTHR
Mailbox Admin
ADD
         DEL        CHNG
Mbox:
RETRY                    QUIT
Type:subscriber
NEXT                          OK
Ext:
RETRY                       OK
Service class:
RETRY                        OK
Name:
RETRY       BKSP        OK
Directory?
YES            NO
Msg waiting?
YES            NO
Outdial: 
CHNG                     NEXT 
						

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12Press NEXT if you want to use a line
or
press CHNG
 if you want to use a line within a line pool.
13Enter the Line or Pool number and press OK
.
Line numbers must be between 1 and 500.
Although line pools are labelled by a letter such as A, B or C, 
CallPilot accepts only numbers. If you enter a line pool use 1 for A, 
2 for B, 3 for C, and so on.
14Press OK
.
15Press CHNG
 if you want to assign an Alternate extension
or
press NEXT
 if you do not want to assign an Alternate extension and 
go to step 21.
16 Enter the Alternate extension and press OK
.
17Press NEXT
.
18Press CHNG
 if you want to assign another Alternate extension
or
press NEXT
 and go to step 21.
This display does not appear unless you assigned an Alternate 
extension.
19Enter the second Alternate extension and press OK
.
20Press NEXT
.
21Press CHNG
 to assign an Express Messaging Line
or
press NEXT
 and go to step 24.
22Enter an Express Messaging Line number between 1 and 500
and press OK
.
23Press NEXT
.
24Press N
EXT
or
press CHNG
 if you want to enable Call Screening.
25Press ® to end the session.
Outdial: 
CHNG                     NEXT
xxxx:
RETRY                        OK
Accept: x
RETRY                       OK
Alt1 ext:(none)
CHNG                     NEXT
Alt1 ext:
RETRY                       OK
Alt1 ext: xx
CHNG                     NEXT
Alt2 ext: (none)
CHNG                     NEXT
Alt2 ext:
RETRY                       OK
Alt2 ext:xx
CHNG                     NEXT
Msg line: (none)
CHNG                     NEXT
Msg line:
RETRY                       OK
Msg line: xx
CHNG                     NEXT
Xfers:blind
CHNG                    NEXT
Mailbox Admin
ADD        DEL         CHNG 
						

							Chapter 4  Working with mailboxes    27
CallPilot 150 Telephone Administration Guide
Adding a Guest mailbox
Assign all Guest mailboxes mailbox numbers that begin with the same digit. This helps you to 
identify the mailbox type.
To add a Guest mailbox
1Press ≤·°‹.
Enter the System Administrator mailbox number and password,
and then press OK
.
2Press MBOX
.
3Press ADD
.
4Enter the Guest Mailbox number.
5Press OK
.
6Press OK
 or £.
7 Enter a Class of Service from 1 to 16.
8Enter the mailbox owner’s last name, press ££, enter the mailbox 
owner’s first name or initial, and then press OK
.
For information on entering names using the telephone dialpad, 
refer to “Using the dialpad” on page 12.
9Press YES
 if you want to include the mailbox owner’s name in the 
Company Directory.
10Press NO
.
11Press •.
12To add another Guest Mailbox, repeat steps 3 through 11
or
press ® to end the session.
Log:
QUIT        RETRY        OK
Admin
MBOX         AA        OTHR
Mailbox Admin
ADD          DEL       CHNG
Mbox:
RETRY                    QUIT
Type:subscriber
NEXT                          OK
Ext:
RETRY                       OK
Service class:
RETRY                       OK
Name:
RETRY       BKSP        OK
Directory?
YES          NO
Msg waiting?
YES           NO
Outdial:
CHNG                     NEXT
Mailbox Admin
ADD       DEL         CHNG 
						

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Adding an Information mailbox
Assign all Information mailboxes mailbox numbers that begin with the same digit. This helps you 
identify the mailbox type. Assign a Class of Service that has the maximum message length. To 
accommodate an average Information Mailbox recorded message, assign a Class of Service of 
either 7 or 8. These Classes of Service have a greeting length of 10 minutes.
To add an Information mailbox
1Press ≤·°‹.
Enter the System Administrator mailbox number and password,
and then press OK
.
2Press MBOX
.
3Press ADD
.
4Enter the Information Mailbox number.
5Press NEXT
.
6Press OK
.
7Enter a Class of Service from 1 to 16.
8Enter the mailbox name and press OK
.
For information on entering names using the telephone dialpad, 
refer to “Using the dialpad” on page 12.
9Press YES
 if you want to include the mailbox name in the Company 
Directory.
10Repeat steps 4 through 10 to add another Information Mailbox
or
press ® to end the session.
Log:
QUIT        RETRY        OK
Admin
MBOX         AA        OTHR
Mailbox Admin
ADD          DEL       CHNG
Mbox:
RETRY                    QUIT
Type: subscriber
NEXT                          OK
Type:information
NEXT                          OK
Service class:
RETRY                        OK
Name:
NEXT       BKSP          OK
Directory?
YES          NO
Mailbox Admin
ADD         DEL        CHNG 
						

							Chapter 4  Working with mailboxes    29
CallPilot 150 Telephone Administration Guide
Adding many mailboxes
You can save time by creating multiple mailboxes when you set up CallPilot 150 for the first time, 
or when you need to add a large number of mailboxes to the CallPilot system. Adding many 
mailboxes creates Subscriber mailboxes for the range of extensions that you define. You must use 
extensions that are not already assigned to mailboxes. You can add mailboxes only for the amount 
of working telephone numbers that have specific extensions on your system.
To make the most effective use of adding multiple mailboxes, identify people who need a 
non-standard Subscriber mailbox. Create these mailboxes individually. Use Add Many Mailboxes 
to add the remaining mailboxes.
The mailboxes you create using Add Many Mailboxes have these characteristics:
 the mailbox number is the same as the extension number
 Class of Service is the same for all mailboxes
 the Call Screening setting is the same for all mailboxes
 the mailbox name is taken from the extension names assigned on your system.
If extension names are not programmed, the mailbox number is used
 the Message Waiting Notification property is the same for all mailboxes
 the Outdial route is the same for all mailboxes
 the Display in Directory property is the same for all mailboxes
The mailboxes created are uninitialized and ready for initialization by mailbox owners.
A mailbox is not created if:
 a mailbox with the same number already exists
 the extension is used by another mailbox
 the extension is a CallPilot voice port
To add multiple mailboxes
1Press ≤·°‹.
Enter the System Administrator mailbox number and password,
and then press OK
.
2Press flfl.
This option does not appear as a display button option.
3This display appears briefly.
4Enter the extension number to start creating mailboxes from.
5Enter the extension number to stop creating mailboxes at.
Log:
QUIT        RETRY        OK
Admin
MBOX         AA        OTHR
Create mboxes
From ext:
RETRY                    QUIT
To ext:
RETRY                    QUIT 
						

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6Enter a Class of Service from 1 to 16.
7Press NEXT
 if you do not want to assign outdialing and go to step 11
or
press CHNG
.
8Press NEXT
 if you want to use a line
or
press CHNG
 if you want to use a line within a line pool.
9Enter the Line or Pool number and press OK
.
Line numbers must be between 1 and 500.
Although line pools are labelled by a letter such as A, B or C, 
CallPilot accepts only numbers. If you enter a line pool use 1 for A, 
2 for B, 3 for C, and so on.
10Press OK
.
11Press NEXT
or
press CHNG
 to enable Call Screening for the mailboxes.
12Press YES
.
13The display shows the numbers of the mailboxes that are being 
created.
14Press OK
 to end the session.
Service class:
RETRY                        OK
Outdial: 
CHNG                     NEXT
Outdial: 
CHNG                     NEXT
xxxx:
RETRY                        OK
Accept: x
RETRY                       OK
Xfers:blind
CHNG                     NEXT
Proceed?
YES
                        QUIT
Checking xx
Created x mbox
                                   OK